The water line bringing water into my home burst on Tuesday evening. I sent and email through Yelp to Elite Rooter. With in 15 minutes I had a response from Kaitlyn. 9:30 the next morning Martin was at my home and the problem was fixed that afternoon. Wonderful work courteous employees. I would definitely use them again. read more

Called on a Saturday for a leak. They were prompt and friendly on the visit. Leak detection "Found" where the leak was. Provided a quote without itemization. Asked for a quote with things itemized. Paid a HVAC company to have the furnace removed as "Elite" said the leak was under it. Workers showed up an hour late on Monday, at which time I still had not received an itemized quote. When the itemized quote came through a couple of hours later there were all the standard items listed, labor, parts, concrete sawing, excavation, containment etc... AND a random line item for $6200 for "Leak Repair". When asked what this was for we were told "it's 6200 for welding new copper pipe and fittings". I noted that this seemed excessive and the "Boss" told me I was free to get another quote, and I agreed that is what I would do. We found another licensed plumber who agreed to finish the job for less than 1/3rd of the price. When we decided to go with the new quote the "Boss" was verbally abusive and attempted to charge us the full labor amount for the entire job ($3800), in addition to the $1200 charge to "sawcut concrete" and $1000 to excavate the hole and $600 to cover 3 doorways with plastic and tape paper on the floor. I asked to speak with a manager or owner and the "Boss" told me that would not be possible as the owner was in London and couldn't be bothered to speak with me". Threatened us with a lawsuit if we didnt pay the full amount. Agreed to a reduced labor amount to be done with them: $850 for leak detection that pinpointed the wrong area and $5k to cut a 3'x3' chunk of concrete and dig down less than 2 feet. Total of 4-5 hours of work ($1875 in labor charges for this) and didnt fix anything. New plumber came in, found that the "Leak Detection" was looking in the wrong area and there was no need to remove the furnace to make this repair... an additional $1500 we didn't need to spend. When they came to pickup the tools they left behind they saw the name of the company who we had hired to complete the job and the "Boss" decided it would be a good idea to text me and "Warn" me about how bad the new company I hired was. Super professional. Paying the $5850 for the work done, AND paying the new company to finish the job was still $5k less than the quote from "Elite" read more

I called because my shower drain and washing machine drain were backed up. They set me up with an appointment and Christian was early. He was wearing a mask and boots and a very friendly nice man. He explained to me what he was going to do and did a great job! There should more techs like him. I would not hesitate to recommend this plumbing company. read more

Dishonest. GAS LINE NOT INSTALLED TO CODE. Overpriced & poor quality. ER did extensive work for me over a year ago. I was wayyy to kind at the time & did NOT write a review about the fact that their workers left bottles of piss in the crawl space under my house, and a bag of sh*t in my side yard (which were later discovered). Disgusting on every level. Now I've recently learned that the gas line (which I surely overpaid them to install) was not even done to code. it's about 6 " deep, not 18"; there's no tracer wire; and it's not buried in yellow sand. Making it easy for anyone doing any shallow digging to easily hit and break it. This company overcharges for work which isn't even to code?? Makes me wonder about everything else they did at my house and if was all as badly done as this. I'm still waiting for a call back about the gas line. Mighty curious about the "50 year warranty" they state in the invoice. read more

Called Elite Rooter at 8:00 am and had a technician at the house by noon! He was thorough and efficient, toilet fixed in less then an out. I was very pleased with the whole experience and recommend them. read more

stic customer service from this company! The dispatcher, Ashlea, was so on top of things & sent me times & informed me during the process. Marc was such a nice guy & I felt 100% comfortable with him in my home- respectful, kind & professional. Great overall experience down to the small details & I will recommend this company as well as be a lifelong customer bc of how well things were handled. I am impressed. Thanks so much again! read more

Elite Rooter - New faucet ! - Plumbing Near Me - Ventura, California

I used Elite Router plumbing and they showed up on time, were priced fairly and did a good job. Clean, fast and pleasantly. I will recommend them to my friends, etc. and definitely use them again. There a new company that is going to do well. Jim Shatz Westlake Village read more

4 quotes on a post it - but won't send anything as a follow-up despite the fact we paid $1,100.00 ... over a thousand dollars. 1) They quoted us 4 different prices from $1,100-$10,000 - ranging from cleaning the pipes to replacing 2) We did the $1,100 for hydrojet cleaning out of desperation and wanted to see if our home warranty covers the pipe repairs they said we needed; I emailed them and asked for the estimate(s) and video of our pipes almost 2 weeks ago (again for $1,100 service I paid for) and continue to hear nothing. Not only are they not responsive but we were told by another plumber we were severely ripped off. read more

Raymundo Rivera did an excellent job installing my new water heater. He was very thorough and explained the safety features to me.

I was having problems with my kitchen sink being clogged badly. I called Elite and they were here within the hour! The technicians Junior and Christian were AWESOME! Great service, friendly and my plumbing issue was solved with no issues. Highly recommend! read more

Elite Rooter - Plumbing Near Me - Ventura, California

Our kitchen sink was backing up and leaking from the pipes underneath. Around 8 pm on a Sunday evening I requested a quote from 6 different businesses and Elite Rooter was the first to respond. Within 15 minutes, they provided a quotation and scheduled for the next morning. They came and sorted out the problem, which turned out to require the 75 foot cable cleaner they had on their truck. Drain works perfectly fine now. read more

Thank You Elite Rooter Ventura www.eliterooter.com (805) 399-2100 They are very, very reasonable. They were knowledgeable, very clean - did not leave any trash, answered my questions. Call them if you need plumbing work. read more

Wasted a half day of work because of them. Made an appointment for an estimate for 8-10 am. At 9:45 am called them to see if they were still coming and she said they had to send another technician and he'll come between 11-1-:30. Ok .. I said bcs it's late and I have to go to work I won't be able to have them complete the work today. She says it's fine. 11:13 am the technician calls me and says there'll be a $180 fee for him to check out the problem and it'll be credited towards the actual work only if I get it done today, not if they have to make a second trip. 1. Someone should've called to say they will be late the first time instead of waiting for me to call 2. The woman should've told me it would cost an extra $180 when I called instead of having the technician call at 11:13 after I've wasted another hour and a half sitting at home instead of going to work read more

SAVE YOUR TIME AND CALL LITERALLY ANY OTHER PLUMBER!!!! Asked for a quote from these shady snakes. Not only was the guy ridiculously late (as in didn't show and rescheduled for the next day), but the estimate we were given was a complete joke! 1st tip when doing business: don't treat the customer like they're idiots who don't understand. I knew exactly what was wrong, and I knew how to fix it as it's an issue I've had before, but didn't have the tools or the time. These idiots tried to tell me they would have to cut a hole in the wall, rip out things, they needed specialized tools, that the parts needed to fix it aren't made anymore. Estimate: $2500 Called a 2nd plumber. $150 and less than an hour. No hole in the wall. One special tool that they had, one small replacement part that was readily available (and in stock for less than $20 at every nearby hardware store). Don't trust these dirty crooks! They count on people who don't know any better. SCAMMERS!!!! read more

We schedule our service and they provided service right away . Christian Gómez came in within 2 hours after we called them. One of our toilets was clogged and he took care of it. Very friendly and easy to work with. read more

Elite Rooter - This is what he found and we have no idea where it Can from but he took care of it!!! - Plumbing Near Me - Ventura, California

Called this plumbing company because my bathtub was clogged and nmy kitchen sink was draining into tub. Plumber came saw the tub was filled with black water and said $150 to fix it. I usually call Drain Maters and they charge $85 but called Elite Rooter because they had a $50 special that wasnt offered. So told him I'll pass and he dropped the price to $100. So he snaked the bath tub couldnt get it unclogged with 2 different snakes for about an hour. Said it was a serious problem that a pipe was leaking behind the tub and needed to be replaced. Said his senior was on the way with a camera to see the problem. Senior came ran a camera through the line and said pipe was broken and needed to be replaced and would cost about $6500 and for me to call the owner and he will show him. This was on a Friday. Called the home owner and said he would send his guy. Had to wait until Monday when INTEGRITY PLUMBING came and he fixed the problem in 20 minutes and was very professional. The thing that's real funny is that the broken pipe that Elite Rooter said was broken was all new pipe and not only that but it was all cast iron piping that was replaced because a Bush broke the clay piping come to find out. Would not recommend ELIT ROOTER at all and from there reviews this is what they do, take your money and make up problems. Got there foot in the door, took my money and wanted to fix a problem that didnt exist for almost $7000. Would highly recommend INTEGRITY PLUMBING INSPECTION. The name says it all. read more

I rarely write reviews however I felt it important to do so. Luis texted to say his approximate arrival time and it was within the window I was given. He took time and attention to detail and was able to clear the clog in my kithcen drain/disposal. I'm impressed with the quick response, pricing and quality of work. I will definitely call them in the future for any other plumbing needs. read more

Andy Pineda was quick to our response and very attentive! He listened to our concerns and knew exactly how to resolve our problem! Another thing I would like to mention is he was COVID ready he wore a mask and kept social distance. Thanks again! ELITE ROOTER VENTURA and great associate (Andy) read more

This was an expense that wasn't expected and was higher than expected, but the service provided was great. I had a good experience with the plumber. read more

If you want a plumber to treat you like a human, if you want help, ask for Andy Pineda. We are customers because of how excellent he was. Thank you, and give that man a raise! read more

Elite Rooter - Plumbing Near Me - Ventura, California

Your goal ? You need to show up to fulfill your goal , but as I read your other reviews , apparently you don't show up quite often ! If your goal is to not show up , your doing that very well. read more

Found Elite Rooter off of a Craigslist posting and figured I'd give them a call. I was quoted around $200-240 by other local companies to have a bathroom sink cleared, and was hoping I could do better. I saw they were running a $69 drain clearing special, so I gave them a call. A very helpful guy named Carlos came out and quickly fixed the issue. Sink drains great now. I haven't heard of Elite Rooter until today and I'll definitely keep them in mind for next time. Basically got my drain cleared for 1/3rd of the cost of what everyone else was trying to charge me. Thanks again Carlos! Appreciate it. read more

Came late at night and fix the leak in my toilet. The plumber was very professional and works really clean. Will definitely hire again if needed. read more

With a broken bathroom pipe, you find yourself in quick need of a plumber. I contacted Elite Rooter since their web page stated the company serviced Santa Clarita. When they arrived, I was informed that the tech and manager had driven in from Ventura. The assessment was professional. The technician was competent and experienced. My main concern is the price. I was charged $2250 for a job that required, at the very most, three hours to complete. This is, in no way, comparable to local plumbers, who charge about $150/hr., that is the community standard. The most disturbing part is that when you're vulnerable, worried about your family and having no water in your home, this company takes advantage of you by charging exorbitant prices. I will not patronize or in any way recommend anyone do business with them. read more

I had to call a plumber because I broke a 1/2" copper line that my garden hose was connected to while trying to replace the broken valve (spigot). Didn't have the necessary tools on hand to finish the job and had I turned on the water, my walls would have been more than damp. They were able to get me a plumber out within the hour and got the copper line fixed. Did a great job however they charged a bit much for my liking. read more

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I had an urgent plumbing situation in my guest bathroom and Luis came out within an hour. He was so friendly and professional! I live in a duplex on a tight street, so there were a couple times he had to move the truck because of my neighbors, and was honestly so nice and chill about it. The clog was way worse than expected so he had to spend extra time at my house and try a few different tools. Even when it looked like they had to get a really expensive tool, Luis tried one more time to get the clog out with the regular tools and it finally cleared!! I was so happy with the service at the end of the day and just overall had a great experience. Thank you so much Luis. I will definitely come to Elite for future plumbing issues!! My toilet is now fixed and my roommates and I are super happy! Price was great for the amount of work and time he spent. read more

I'm extremely satisfied with Elite. The plumber showed up on time, and fixed my leak in no time. It's such a refreshing change for contractors to use booties when they come in my home. This was the first time I used this company, and I will definitely refer them. Thank you! read more

Follow up and Mercedes the receptionist was very short and lacked positive customer service. Her communication changed about updates throughout the process and wasn't easy to work with. Promised calls from the plumber themselves who never did and left us hanging without hot water for days. Beware! read more

Andy super nice , supercool., He got the job done. I would recommend him amd elite rooter to anyone read more

Elite Rooter - Faucet replaced by Andy ! Thanks Andy !! - Plumbing Near Me - Ventura, California

Beware of this plumbing company!!! Some of their employees may not be honest and fraudulently push more expensive services than actually needed. After being on vacation for 3.5 weeks we returned home and started doing laundry and using the facilities. Our drain piping backed up into the shower and overflowed the toilets. After unsuccessfully trying to find one of the usual plumbers I trust available, I checked Yelp and found Elite with 4.5 stars. They arrived in less than an hour and I described what I felt was the problem. Our bathroom renovation 10 years ago resulted in all smooth ABS piping except for a 16 ft section of cast iron piping under my kitchen to an outside cleanout. Friends checking on our house with young children had used our facilities. In fact, I noticed that TP in the master bath had an empty roll. Knowing we have low flow toilets and the children used excess TP, I conveyed to Plumber #1 it was probably a TP blockage in the cast iron piping. Plumber #1 spent about 20 minutes with the roto router motor running and came out of the bathroom stating he couldn't penetrate the blockage. After spending another 10-15 minutes attempting to clear he decided to attack from the outside cleanout. Same story, he said he couldn't penetrate the blockage. He calls Plumber#2 to bring the camera since his camera was broken. Plumber#2 arrives and inserts camera upstream of blockage but says he is unable to see since it is filled with water. Inserting camera from the downstream cleanout he approaches the blockage and shows me. A wad of toilet paper fully blocking the pipe. Then claiming concern for the piping down stream from cleanout to street drainage pipe, he redirects the camera toward street and shows me small amounts of roots penetrating the clay drain line. He claims he can hydroblast for $1100! Since I had hired a piping survey during my renovation, I knew roots were minimal and hadn't changed in 10 years. Redirecting his attention to the blockage I asked him to push the camera line into the blockage. The camera tip easily penetrated the mass and the blockage broke free. Why did Plumber#1 run a router over 30 minutes to no avail when a camera tip dislodged the blockage in seconds? He picked the wrong person to try and scare to pay an unnecessary $1100. I gladly paid the $69 and will never call this company again. I suggest you also look elsewhere. Let the buyer beware! read more

Great service and communication. Fair price. Thanks Martin. On time and corrected the problem.

Andy was amazing! He went above and beyond with explaining what the issue was and how it was going to get fixed. Great customer service skills! highly recommend this company and will definitely call Andy again if I need anything repaired in the future! read more

Happy with the service so far and will update review once we have more work done. But they responded very fast, gave me a great rate, and solved our problem. read more

This company was so responsive. Had someone come out to me within a few hours no charged to take a look at a kitchen faucet issue. Martine came by and was very helpful. read more

First time needing a plumber. Am we're so glad we got Elite rooter! Andy knew what to do right away, Without trying to over sale us. We will definitely be calling them for every and any problems we might have in the future! read more

I am an Electrical contractor . I called this morning to schedule some help with a electric tankless hot water heater . I explaned in detail exactly what i needed . " un sweet 2 3/4 female thin wall fittings and install 2 new ones ." I had to ask for plumbing tech phone number to get in touch with him . Because he hadn't called me to go over project . To get an idea of cost for service. He told me for this kind of service it was $140 an hr with 4 hr minimum. For a job that is going to take less than 1 hr. They wasted my valuable time. The operator was trying to explain cost saying it was a large company and the cost for truck etc bla bla bla . Bottom line is they should have been up front and honest from the start. read more

Andy was professional and quick. Unclogged our kitchen sink quickly. Would use again if needed.

I had water pooling in my yard, so I called a few plumbers. Lee and his team from Elite really knew what they were doing and got right to the problem. I had competing bids, but Elite was lower and did a great job. It was a leak under the concrete of the outside faucet, so a bit of concrete rework but not a problem. Very good communication and friendly team. read more

Do not use this company. They came quickly and worked for about an hour. The plumber said I have to remove the toilet and I asked if I can wait a moment to call the office to see how it works if the job is not completed. I spoke with someone who said they were going to put me in immediate contact with the manager. No one called and the plumber waited for about 20 minutes and then said he had to do it or leave to a different job. I continuously tried to call. I told him to do what needed to be done to fix it. He removed the toilet and still couldn't get it unclogged but also couldn't find anything in the lines. He flushed the toilet and said does that look good and I said no because it's not flushing all the way and there wasn't a gurgle sound. He said oh ya no that's fine it'll flush. Within 20 minutes of him being paid and leaving it would no longer flush at all and flooded. I called over 10 times over a few day period before I got in touch with someone and they said they would provide a partial refund. I waited 3 WEEKS for a check and did not receive anything. I did receive the text asking for a review to which I responded with I am awaiting a refund and cannot get a hold of anyone. No response. I then started calling again. After a week and half of calling probably 20 calls at least. The answering service told me they didn't think I was going to get a response. I had a different plumber come out for a different company. Within 30 minutes he was able to determine that the toilet was just old and I needed a new one. He switched out the toilets and the problem was fixed. read more

Great response professional service sent guys out right away when I had a stopped up drain. Then they came back a couple days later to put up a new shower head for me when I got it. Did a great job and were very respectful and nice. Got everything done and cleaned up before they left with reasonable prices. read more