Walked in unsure of what size boxes or how many to purchase but the owner of this place was an…read moreangel and so helpful!! Really appreciated all the advice as this is our first big move and have no idea what we're doing

I needed a box and a roll of tape so i decided to try Save On Boxes. I so happy I did. Jacob was so…read morefriendly and helpful. He didn't have the size I wanted in stock, so he cut down a box for me. That's great service! The prices are great too. I highly recommend them for any of your shipping or packing needs.

A friend recommended I come here as I had to purchase a large size box for a return. They had all…read morethe possible sizes of boxes one could ever need. I was a bit lost in the store when I first entered, but a lady came up to me right away and helped me find the size I need and even had me test it out to make sure my item fit. 10/10 for above and beyond customer service and the store was clean and very well organized. Parking can be a little tough off the Main Street but they weren't super busy and I just pulled around to the back entrance.

We discovered Box City when we needed to help our son move to NYC. We had a pile of…read moremiscellaneous and oddly shaped things (golf clubs, skis, etc.) totaling over 300 lbs. One of the employees (young guy - think his name was Tyler) patiently helped us box everything up and quote a freight price significantly less than any other regular commercial shipping option. I highly recommend.

Walter RULES I moved…read moreand have to give this place all the love. Walter (I think that's his name) is hilarious and helpful. Love the policy here where you can return moving boxes you buy and don't use My moving truck was ready on time and ran well for my in town move. Hope it's a long time before I have to come back here but if it isn't I shall 100% return to this location for my moving needs.

In the past this place was fine. But this weekend they way overcharged me - plus the jr staff…read moreserved major attitude - & if I hadn't gotten a notice from my bank I wouldn't have known! Plus, when I did get them to straighten out the miles, they didn't cancel the 1st erroneous charge (checked my bank statement & customer svc). So I was out $508, more than triple my $145 bill. Fixing that took another phone call. Total time to fix since rental: 4 days. Here's what happened: I rented online at the advertised $19.99 for a small van, & bought the $30 insurance. Then at the 9:15 am (Sat.) pickup time we checked the van & photographed the gas gauge . Then we drove 104 miles R/T (SM to Foothill Ranch & back) to pick up an antique bed frame. We returned the van w/in 6 hrs, which included driving, loading, & a stop at home (about 10 blocks from Uhaul) to unload/eat lunch, & then gas up (next door to Uhaul). I really hustled too, since I overheard the (nice) manager say that they were over-booked, & needed vehicles returned ASAP. I wanted to help him out. Here's the math: Their $19.99 base for the van + $92.56 for 104 miles (at .89/mile, online) + my $30 insurance = $142.55 + tax. So maybe w/ tax it would be $150 at most. (At their later, revised invoiced rate, they dialed it down to .49/ mile.) ** Update - just to be clear, the senior manager there is great, he's on the ball & chill, & 100% there to help. In the end, they said I drove 130 miles and not 104, but I was just too tired by then to argue over $12. Continuing: So initially, they charged my card about $362, because: 1) The (nice) mgr charged me $89 as base (instead of $19.99), which included 100 free miles, to save me a few $'s. Mileage over that would be .49/mi. Great! But I had no notice about that/ surprised. 2) Then the jr staff added 425 miles to my bill, & charged me for driving 529+ total miles in 6 hrs. Wait, what? Unless I rented a rocket, that's not physically possible. We actually returned to SM by 12:30pm, before unloading, gassing up & returning the van. I had two witnesses who saw me drive just to Foothill Ranch (near Anaheim) & back, & had relevant texts & photos made en route. (Not good enough proof). So when I called their rental office, their jr lady staffer told me it was $1 a mile. Even tho their own website says it's .89/mile. SMH. That same jr lady staffer also tone-policed me & blamed me for not photographing the odometer - which is literally their job. So, customers are the employees now. Anyway, after I gave her my info, she still had no idea what my odometer said, even tho that's how they calculated my mileage. She also didn't know what the van's odometer said when they rented to the next person. Obviously, my ending odometer should match the new client's starting odometer -- as long as the check-in staffer didn't mix up vehicles. All of which they should have on their computer, since all the contracts are digital. She repeatedly asked me how far I drove, which I told her, over & over, 104 miles R/T. It was still on my cellphone map app. I finally said - please just read the contracts - mine, & the person after me. Plus the person before me, if they need to. Nope - she refused to do anything about it, saying they needed to inspect the van when it returned. Why? Well, when I called their national customer service, this type of vehicle-odometer dramedy-of-errors was not news to them. Uhaul explained that it's common that *the return staff make careless errors, & fill-in vehicle A's odometer on vehicle B's paperwork.* Wow. I never had that problem at Enterprise, where I rent a ton. Plus the staff there are professional & welcoming to both employees & clients of all kinds. They don't slouch around in chairs, complaining about needing time off & serving attitude. Maybe those staffers should intern down the street at Enterprise? Because wow, they act like they just don't want to be there, & that the clients are a huge imposition. And that was before there was even a problem. If you need explain a problem & maybe fix it, they'll interrupt & talk down at you, trying to dodge responsibility & blame you. So just be aware, if you use this Uhaul office. You need to be the unpaid employee-of-the-month. Otherwise, you may end up paying for someone else's mileage on top of yours. And it won't settle for days. So: 1) take photos of your odometer *before & after*, 2) keep ALL gas & other receipts to prove your case in U-Haul court, & 3) check your receipt! If there's a problem, & their jr staff messed up, Uhaul advises it can take awhile to get it sorted out. How long? Well I rented Sat., & the staff told me vaguely to "check back on Thursday." So if they overcharge you, you could be out the wrong amount on top of the new, corrected charges for an unknown amount of time. That's how they did me. Good luck!

Total Box Supply…read more Great prices, solid quality, and super helpful staff. Fast, easy, and always has what I need. Definitely my go-to spot for packaging supplies.They even sell Pokemon card and exotic snacks and drinks..

Do not use UHUAL TRUCKS HERE ! I added gas in the truck before I give back and they charged me…read moreagain! Do not rent truck over here ! They scammed me !

Absolute best experience ever! I was surprised at how easy the process was to rent a unit here…read more Very professional, responsible, responsive, CLEAN, and kind. Terry helped me out in deciding which unit was best fit for our needs. She not only made the process easy, but you can see how much care she puts into running the facility. The place is spotlessly clean and tidy, she's friendly and kind to everyone, and we feel very secure with the setup. Once you sign up, they give you a personal code to access the gate entry to parking/loading. You'll be required to enter the code again to enter the building. It's very secure. Thanks Terry!!

I don't think there are any storage places that aren't at least 20% Scam. This place is only about…read morea 19% scam, but my stuff was secure and it was helpful to have it there because they run a tight ship, and don't let the local riffraff in. Even though I had a lock from another extra space they made me buy a new lock. So whatever the price they quote you - you have to add on a bunch of other things so unlike the airlines and hotels they don't have any rules in this industry of Self Storage. The price you start with will not be the price you finish with and it was quite an extreme jump and I think they get you because that first month everyone thinks you're getting their stuff out and no one does. So to pay 300 bucks for a small closet was ridiculous because I am prettier I could have gotten an entire bedroom in LA for $600 complete with kitchen and bathroom privileges.

I walked into Box City planning to buy about 10 boxes so I could ship some products out of state. I…read moreasked one of the staff members where I could find a specific box size, and he immediately asked if I needed help with packing. I had no idea they even offered packing services. I told him I had a bunch of items already boxed up in my car that needed to be repacked properly for shipping. Without hesitation, he offered to help bring everything inside and asked if it would be okay for them to repack everything to make sure it was secure and shipping-ready. Since it would have been a lot of work for me to do myself, I gladly accepted. I asked the front desk for his name -- Suhan. Soon after, another team member came out, helped bring all my boxes in, consolidated some of them into larger boxes, packed everything professionally, and got them ready to ship. Since I had arrived close to the end-of-day shipping cutoff, Suhan even told me he could personally drive my packages to the UPS center to make sure they went out that same day. That level of service is rare. As a business owner myself, I pay close attention to customer service, and the service I received here was truly exceptional. These guys are professionals and clearly care about their customers. From now on, anytime I need to ship something, Box City will be my go-to place. I highly recommend them to anyone looking for reliable and outstanding service.

I've been coming here for over a decade and these guys are consistently friendly and always have…read morewhat I need. There's also easy parking in the back. Love supporting a small business.

I hate this place! Do yourself a favor and don't even bother coming here. I have no idea why this…read moreplace has more than one star. First of all to access again, the elevator is so inconvenient. The managers are never here. No one answers the phone. And they overcharge you. This place closes at 5 PM and 6 PM. It's not 24/7 But you'll never know that because the property manager will never mention it.

The most unreliable company I've ever dealt with…read more When something goes wrong here, there is absolutely no one available to help. The one time a manager happened to be on site, I arrived at 11:30 a.m. with a hired worker on an hourly rate, having taken time off work to move my boxes--only to find a sign saying the only elevator was "out of service for maintenance." No backup elevator, no prior notice, nothing. The manager on site had no clue whether it would take 5 minutes or 5 hours. If you're a day late on a payment, they chase you immediately. But when they shut down the only elevator in the middle of the workday, they can't be bothered to send a single message, email, or warning.

We've moved three times and this was by far the best experience. Eric and the guys were…read moreprofessional, hard work, never took a break, and finished the move much faster then anticipated. Great to work with , respectful, and did a great job meeting our needs, no Damage to anything! If you're in need of movers these guys should be top of your list!

Great movers! I had an awesome experience with Carty Moving Service. They helped me hoist a heavy…read moreitem onto my rooftop with ease and professionalism. Scheduling was a breeze and the rate was totally affordable. Couldn't be happier with their service! Highly recommend.

I never thought I'd have any reason to have "a favorite" UPS store ... like you just drop off a…read morepackage at any store wherever you're at, fine. But the last three times I've been here, Jarod has helped me and given me the best customer service. In an America where capitalism overlooks quality and care to focus on mass numbers and revenue, qualitative characteristics like intentional and kind customer service, a well lit space and clear signage is overlooked. (The UPS store I sometimes go to on Santa Monica is just cluttered and ... just no.) So lately I've made it a point to spend my money ONLY where I get those things. now I will only frequent this store for not just my returns lol but for my mailings as well because I want to be part of the reciprocity cycle. I want this store to do well as they do right by me. Thanks for seeing the leadership and talent in Jarod who is a great hire. Happy Sunday!

its pretty sad when the UPS agent asks me what COUNTRY HAWAII is in.... Yes what COUNTRY, then i…read moreget charged $270 bucks to ship a 6 lb package. Incompetence and a rip off. This has happened repeatedly at this locations. They hire morons.. Will take my business elsewhere

I try to post something outside United state and I went to this store . They charge me $35.58 and…read morealso packing supplies$2.95 , and the guy he told me 7-10 days it's going to take . After 14 days called usps and they told me there is no tracking and also I paid $22 postage and also they guy charge me $3 for one plastic bag , they give it to you in post office for free . I called the guy and he told me yes some countries there is no tracking of package . Are you serious!!! Now you telling me ? China it's not a country we can track are package?? think smart ! Not like me . Please save your money and your time and your packages and go to post office and don't give your business to those people ! They don't deserve our business in this Neighborhood.

The friendly guy who works here is great. It is never too busy and there's also a bin That I am…read moreable to add to in case I have a small prepaid USPS package For the carrier to take so that I can save a trip to the post office.