1. Elite Pack & Ship

0

Santa Monica, CA

Elite Pack & Ship

5.0 (4 reviews)
Closed • 10:00 am - 4:00 pm

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3 months ago

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4 months ago

Great place to always get my shipping items. Guy behind the counter is always super friendly and helpful.

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1 month ago

Always helpful and prices seem very fair. Lots of supplies in this easy going little store.

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11 months ago

Excellent service. Very easy to work with and very knowledgeable. I always recommend them to people I know. They are my go to place.

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U-Haul - Make sure this lock is removed by U-Haul before you leave.

U-Haul

(190 reviews)

$$

Packing again and was not looking forward to buying supplies at UHaul. But today we walked in, the…read moreplace was spotless, signage super easy to read but the customer service was probably the best I've had in a long time, anywhere. Walter and Breanna were friendly, very helpful and turned this into an excellent experience. Breanna had a packed cart waiting for us after we paid to bring to the car. Walter is charming and has expert knowledge in packing and the best things for us to buy for our needs. We left very happy and feeling grateful for the positive experience. Thank you Walter and Breanna!!

Rented a 15 foot truck from the Santa Monica location and the guy running the counter had an…read moreattitude with us from the start. His shirt said Walter Perez and from what I can tell he's the general manager. When we walked in I asked if they had coffee and what kind it was, just curious. He goes "we got the kind of coffee we have, go get some Starbucks if you don't like it." I let it slide and thanked him for the coffee anyway. At the counter we were trying to decide between the 10 and the 15 foot truck. Nobody was even behind us in line and he says "hey man, make up your mind, it's either one or the other." We had a 12 hour trip ahead of us. After we pulled out we realized there was still a lock on the back and we didn't have the key. We called and were totally polite about it, said sorry and asked if we could come grab it. He kept going on about how we should have inspected the truck before leaving and that this was on us. I had to drive back to pick up the key and all he said was "I told you, you have to inspect the truck." No apology, didn't take any responsibility, nothing. We played it cool the whole time and never reacted to any of his comments. After I got the key I watched some other customers come in and he talked to them the same way. Then I asked if his name was Walter and his attitude changed a little right away. On my way out I said nice to meet you Walter, sorry again about the key. He goes "you good, bro?" I said yes sir, have a good day, and then he tells me he'll make sure to give me 20 free miles. I'm guessing he figured a bad review was coming. By then it was too late though, he'd been rude the whole time. Definitely not a good face for the company.

Elite Pack & Ship - shipping_centers - Updated October 2026

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