Excellent, professional service. The office is neat and clean. Superb results. Very friendly…read more Regular updates were provided. Repairs took a little longer than expected. But this is on the insurance. Not the shop. Very happy! Recommend wholeheartedly. Thank you, guys. Especially Blake!

I rarely leave reviews. But my experience with AutoBody Images was so amazing I feel inspired to…read morecomment and share my experience. Contacted them via YELP to set up an appraisal for a scratched bumper on my 2021 Supra (long story). Dave got right back to me, come in any time. I showed up unannounced and we went through different scenarios from buffing it out to bumper replacement, with different price points. He was so knowledgeable explaining the different options. Made an appointment to drop off the car on Monday. Excellent communication throughout the process; they even sent me pics and videos throughout. Picked up the car Thursday. WOW! Work looked great... showroom quality. They even hand washed my car and kept it in the garage out of the rain before I picked it up. Who pays attention to details like that nowadays? Cannot say enough good things about AutoBody Images. Wish I could give them 12 stars. Dave McPherson is the man! Thank you Dave and the AutoBody Images Team!!!

R&R was friendly, fast, and fair. They were very responsive and helpful, and came out to me to fix…read morea deep scratch on my rear quarter panel at a good price. They did a great job and I'm happy with the work -- the color match looks great. He even ordered a replacement wheel arch flare for me and is coming back in a few days to install it. Edit: it's been almost two weeks and I still haven't received the wheel flares.

They were quick to repond to my request and it was done before 24 hours had past. I possible could…read morehave gotten a better deal, but the response time and convenience was top notch. It looks like the damage never happened and so I'm very pleased with the work.

Introduction to why I was here:…read more About to wrap up the 2nd of the two 2024 runner-ups now with C is for Carbody Collison Center, in alphabet series and will be getting to 2025 picks + runner-ups simultaneously. In October 2023 while on 495 on near the PG/Montgomery County border, hundreds of motorcyclists were causing chaos and very slow traffic on that Sunday gathering on the side blocking lane and lane splitting between the slow cars. This was insane and incredibly annoying. One of the motorcyclists rammed into my car while lane-splitting. He flipped his motorcycle. He picked up his motorcycle stumbled off to the side, and I tried to get the heck out of there as I didn't want to risk my safety with this awful motorcycle gang. Once I got to where I was going about 45 minutes later, I saw the damage, which wasn't horrible, but it wasn't just some minor nick. Visits here: That next day or two, I shopped around a bit in Laurel & North Laurel, and Carbody Collison had a better rate than the others. Also, Bob was kind and empathic to what happened. It wasn't urgent, but it could become a problem more so in winter because of snow/road salting as bottom part had to be replaced. I wanted to wait to see if insurance would go through, but they refused to cover it. Ultimately, that January 2024 we started the process, but it was going to take some time to get the part needed and would take them some time to do all the repairs. We agreed I'd drop the car off when I was going out of town; I rideshared to BWI airport. A week later I got back to town. Although they had agreed on finishing by then, there was something that was delayed even though we had agreed I come back that Friday afternoon, which I took a rideshare to get from my place to there, which isn't that far. Bob was nice enough to at least let me use a loaner car as I had a couple of other things I was doing, drove home, and then came back in the late afternoon. There was a bit of a tiff over windshield wipers they had replaced, which I thought was going to be cheaper, which I said I didn't agree to that much. He didn't want to continue to too much arguing and credited for either free or nominal price. I drove off to Columbia where I was going that evening. As I was driving back on MD-32 at US 1, I heard a loud noise like something was scrapping on the road. I got off at the next exit and went to the Savage MARC train station parking garage to see what was going on. I saw the piece hanging down. I snapped back in place, which got me home. But then the next day, I went down again, I stopped at a place in Laurel that I knew was open on Saturday. They did a temporary fix to get me through the weekend. I revisited on Monday, explained what happened. Bob apologized seeing what was going on; some screw was missing. He quickly got the staff to put back in while I waited there. In summary, Bob was overall nice & empathic except for a bit of heated discussion over price of an unrelated windshield wiper. I liked the price relative to other places (although I still didn't like as it wasn't cheap). They did a good job overall, but the missing bolt issue was annoying. They did a good job on timelines, but still a bit off on that, but at least got the loaner car for that afternoon as they were wrapping stuff up. This was mostly positive, and while there were some negatives, Bob did do a good job alleviating the negatives.

They told me my car was ready to pick up, I go and pick it up and my back license plates were…read morestolen. Luckily they covered for that. But I think the car parts they used are for an older car model, my car looks lopsided. I was hit on the top right corner, there's a small gap between the door to the front, and it's not the same on the left side door. There is also a part on the left side that sticks out a bit.

TOTAL RIP-OFF! I was rear-ended while waiting at the…read morestoplight with my tesla model y. The only damage was on a small portion of the liftgate. They took over three weeks for the repair. We asked for a shorter time since it was my daughter's spring break. At first they said it was ok but then they changed their mind. They insisted on a minimum of three weeks. I think that they run a racket on the tesla loaners and charge the insurance with luxury rentals. Their main focus was to secure as much money they could procure for themselves ignoring all the requests of the customers. In total they took around $12,000 for a repair of less than $2000 for an average paint shop. (they tell everyone a minimum of three weeks!)

I had a very disappointing and frankly frightening experience with Total Recon. My 2014 Tesla Model…read moreS was towed here on October 3, 2025, after an accident. They gave me a repair estimate of $17,335.18 on October 15, which seemed reasonable, and I assumed work was being done. For over two months, I waited with no updates. Suddenly, on December 5, they emailed demanding the loaner back immediately and threatened a police report for "failure to return a rental vehicle." I called their rep (Alfonso), who said he would extend the loaner--he never followed up. That evening, the loaner was remotely disabled (Valet Mode) while I was driving, stranding me overnight in 20°F snowy/rainy weather on a busy DC street. I had to pay for towing myself to avoid freezing. The next morning (December 6), they called police (Rockville and Prince George's County), claiming I failed to return the rental. They also told officers my Florida license was "fake" or fraudulent. Police cleared me immediately. I repeatedly explained my disabilities (immune-compromised, OCD, ADHD, anxiety) and asked for accommodations to get my medication and belongings from the loaner (less than ¼ mile away at a friend's house). They refused and left me stranded without transportation or meds ever since. Now they demand over $14,000 in storage/rental fees--almost as much as the repair estimate--yet no work was ever done on my car. I have video, emails, bills, and records. This was unsafe, unprofessional, and unacceptable. Avoid if you value safety and clear communication.

If you witnessed the damage before the repairs, one could assume I got a brand new car. Great work…read moreby Gerber Collisions. Special thanks to Lisa and her team, which provided consistent communication and transparency through the entire process.

This review was for the Laurel location, placed here by accident.... But I do support this company…read morefor it's quality. Shoutout to our local community heroes! We are truly thankful for our continued experience with Gerber over the years. We have already been treated so professionally at this location for several of our car repairs. Today is a no exception, we were taken great care of from the receptionist to the quick inspection. Pictures were taken of our truck and then the information went into the computer. I waited comfortably in the lobby area safe from the weather and elements. We just need to come back for the repair and car rental. Enterprise Car rental is conveniently next door which is so nice! Smooth and easy. Shoutout to Tyler K. and team!

Seamless color match and flawless dent repair. No one would ever know I hit a pole and had…read moreextensive damage. Unbelievable value for the high-quality of work received, not to mention the convenience of having the shop come to you. Extremely professional and explained every step of the process.

Extremely efficient and well detailed. I can't notice any…read moredamage. Amazing! Communication on a home visit was extremely appreciated.

After a late night collision with a tire, Geico set me up with Caliber. It was beyond easy to drop…read moreoff my car, receive a rental car, and be on my way. Truth be told, my repair and pick up was identical. I received a timely repair update and estimate and a packet for my repair documents at pickup. I have nothing but positive feedback!

I would not recommend this place to fix your car after an accident. I bought our Subaru Legacy and…read morehad to come back for them to fix issues. The hit was the front left of the vehicle. The bends in the bumper were not all the way through, it stopped. See pictures. After keeping the car close to 3.5 weeks. They had lost a lug nut for one of my tires that had to be taken off to fix the car. Also: when I bought the car back for the bumper issue, they miraculously found an Axel issue with the car that needed to be fixed (out of pocket). The worst offense was they were going to charge me 5% 'betterment charge'. This charge is for the fact they're fixing your car to make it better. Hell No! I called my insurance and they said I was only responsible for my Deductible. The Agent ended up talking to this Shop. Caliber does have a good receptionist who gets back in time via text/email.

He did great work - my trunk looks brand new. Scheduling was super easy. He also fixed a few dents…read moreI hadn't noticed and gave me some tips on further restoration. Would use him again any time.

Woke up to a door ding on my new car, found ARS through google reviews and texted photos. Arslan…read morereplied in minutes, on a Saturday morning no less, and was at my car in an hour to repair the ding. He warned me that he might not be able to fix the paint scrape but told me he would try his best. He texted me when he was done and I swear the guy is a magician! I couldn't find the spot where the ding was ! Fast, professional, friendly, and fair price. I am very picky and an old car nut, Arslan is the best! I wish I could give 10 stars.

Mr. Johnson doesn't play. He tells you the most economical way to fix your auto-body problems and…read morethen takes care of everything as promised.

The FIRST, SECOND, THIRD, FOURTH & FIFTH place I recommend anybody to go to for auto body work…read more I guess I should feel some kind of way that I've done so much business with him (I'm a great driver, I SWEAR!...just kinda...unlucky lol)... I suggest going to the shop for a convo vs calling because he DOES do a LOT of business & the personal touch goes both ways in terms of getting what you need. Tell him I sent you & he'll say, "AGAIN??..." and then proceed to look out for you.