Armando was very professional and reasonable with the cost of work done to my car. Unfortunately the service provided didn't hold up to the same standard. I first brought my car here for a simple brake job. I left the shop and within hours I began hearing my brakes grind and make noise. I called Armando and he reassured me that he would fix the problem if I brought my car back, which I did. I left the shop a second time (after another new set of brakes AND new rotors this time). The next day I began hearing the same sound! After a third visit, I was told it was most likely the hardware that keeps the brakes in place; since the rotors and brakes had been replaced twice now. Finally, the noise went away. About a month later I began hearing a strange sound coming from the same side where my brakes were grinding. However, it sounded more like there was some metal-like object scraping (pretty loud & embarrassing). I immediately brought my car to the shop and was told that they would take a look at it. After 8 hours, I was told that there was possibly something wrong with my suspension and it would cost a good chunk of change. However, they weren't quite sure and wanted me to bring my car back for a better look. 8 hours later, and you're still unsure? I took my car to another shop and within 1.5 hours I was told the brake assembly was missing small parts causing the loud noise. Problem was found and fixed within 3 hours. No suspension problem, no guessing or delaying to fix the issue. 4 visits and it was the same thing all along. I am very disappointed that I had to waste so much time over what started as a simple brake job. Not sure whether it's a lack of knowledge or resources but I will not be coming here anymore. read more

Elite Auto Masters - This is an actual photo of the shop on Live Oak in Arcadia. - Auto Repair Near Me - Arcadia, California

Armando is a man of integrity. He gives us great work at a great price and we know he is honest and fair which makes you feel good with car repair. It's a pleasure to do business with this friendly, honest, skilled mechanic and business owner. Thank you Armando and team. read more

Brought in my Lexus 200 T F Sport for brake pad and rotor replacement . I had called a couple of places for price comparison and finally decided on Elite Auto Masters. Armando was so professional and explained what he would be doing to the car, he did the job for about half the price (which included Factory parts) Longo Lexus was charging me. He had the car done same day and was even nice enough to pick me up at my work location . Will be coming here for my future Lexus services ! read more

Even though there are other mechanics near my home, I love driving all the way to this place because of Armando, the owner. He is not just a professional, he is also a very nice guy. I have recommended him to others and they all agree with this statement. Thank you Armando. read more

Armando is a nice guy and serviced my car quickly after I got it towed there. He did a thorough analysis and gave fair prices. My car is working again! read more

Armando's a great guy. Super nice and knowledgeable.

Armando really knows his stuff! and such a nice and accommodating mechanic. i try to recommend him as much as i can. he worked on my 1996 toyota tacoma and my Infiniti EX35. we actually had the truck towed over to him and left it with him to fix EVERYTHING on it, and i mean everything. he did a great job and it passed smog! love that Armando is genuinely passionate about the cars and i knew my precious truck was in good hands. will definitely be returning to him!! read more

This is the absolutely best garage for your car maintenance needs. Armando has extensive experience and knows how best to address any need your car has. Would highly recommend to anyone! read more

Everyone needs a "go to guy" for their auto repair needs. I found Armando and his team through a friend years ago in Pasadena and have felt blessed ever since. I've had a couple of Lexus' over the years and he knows his stuff. My trust level with this shop and the people is through the roof. If I ever move from the area I'll probably still figure out a way to bring my cars to Elite. They're THAT good!! read more

Elite Auto is an excellent auto service garage with fantastic service with a hands on owner Armando and friendly mechanics. Great service with fair pricing. You can't ask for more than that when it comes to working on your cars. Don't go anywhere else. A++++++++ Excellent service center. Tell him Bill sent you! read more

I was recommended to this place by a friend . I called them up made an appt, they took my car in quick. Their service was great and they had great prices. I will be returning to this place without a doubt. read more

Armando and his team did a great job. The service was done quickly and Armando was very helpful with the prices. I recommend this auto shop to anyone who likes a good service done to their vehicle. Thank You Armando! will be coming here again! read more

Armando is a good hearted businessman with twenty years of experience at Lexus that translates directly into expert auto service at his shop. He prides himself on only working with top notch technicians, whom from what I understand are all Lexus and Toyota trained themselves. This is the kind of place you want to go to if you value your vehicle and plan to keep it for a while. Honest work, fair prices and personal service. read more

Elite Auto Masters - The one place in Los Angeles I can trust with my IS350 F Sport - Auto Repair Near Me - Arcadia, California

I had the best experience at Elite Auto Masters. On weds morning, I dropped in because my brakes were squeaking. I met with Armando who kindly introduced himself and helped me with my request. I work in the area,so Armando said he would call after he had done an inspection. Armando called a little bit later to report that my front breaks were squeaking because they were dirty and that they still had about 10,000 more miles left on them. I don't know about cars and any auto mechanic could have easily replaced them and charged me and I would never know the difference, but Armando was honest and didn't make me feel like he was after $$$. My rear brakes were not completely worn, but would need to be replaced in another thousand miles (because of all my heavy traffic driving), so I decided to go ahead and replace them now. Armando explained the cost for labor and parts in advance (which is sooooo appreciated!) and stopped there. He didn't talk to me about other potential issues or air filters that I should change, etc. it was so refreshing to not feel pressured or "over sold" to - especially when it comes to mechanics. Anyhow, Armando said he would call me when he was finished and I could walk over, pay and pick up my car when he was done. When Armando called, he insisted on dropping my car off at my work! He also washed it!!!!! Completely above and beyond and I would have never expected him to also wash my car- which I think he did by hand. It really blew me away and I was so impressed with his service. The most convenient car related experience I have ever had! Also worth mentioning how professional and patient Armando was when he came into my work with the invoice. I couldn't talk to him right away because I was on the phone, but he waited. I wasn't really able to properly thank him (I got another phone call),so Armando if you are reading this, thank you so much. I will be back in the future and I will recommend you to all my friends and customers!!! read more

Armando is fair, honest, and does good work. I'm sorry he moved farther away. I will still go to him to keep my old Toyota running smoothly read more

I took my Honda Civic into Elite Auto Master to fix several engine issues. There were oil leaks, electrical problems and a headlight out. Armando Carlos (owner) could not have been more courteous and knowledgeable. He and asked me to bring my car in right away when I called him to ask about his services. The same day I dropped of my car, i received a call back from Armando detailing the exact issues my car was having- and the cheapest/most effective way to fix. When I went to pick up my car, Armando patiently showed me each part of the engine that was worked on and pointed out all the new parts that were installed. My car now runs perfectly, & THE PRICE WAS GREAT. MUCH LESS THAN THE OTHER GUY I GOT AN ESTIMATE FROM. -BOTTOM LINE- If you want an HONEST, friendly mechanic that does the right thing- call Armando Carlos at Elite Auto Masters. I will never go anywhere else. read more

I been going to Armando since my Lexus GS450H. He serviced it and gave me a very honest pricing. He also showed me exactly why my brake rotors may need to be replaced later and they need to be replaced together with new brake pads so the grooves will match the rotor on the grinding pattern. He recommended me to wear the brake pads down then come back and switch the whole set; when is the last time a mechanic at a shop did not want to earn your money right there and tell you to get the maximum value out of your current vehicle situation before you come back to him? Fast forward a few months, I purchased another used Audi S5, and Armando was able to help me with the vehicle inspection to make sure the car is in good shape. He also did my oil changes and I completely trust the guy. After about a year or two, I was lucky to get a CPO Porsche Boxster S. Unfortunately after driving for one day I went over a rock pretty hard and bent the inner rim and destroyed the tire of my left front wheel. Armando offered to have my car kept there while he sends the rim out for a quote to repair. Then, he is also helping me out on getting new tires to get installed. Instead of paying 2k at the dealership, Armando is doing the best he can to save me money. I highly recommend Armando and his work. But perhaps the most important quality is his honesty and willingness to help you out at a great price. read more

We have a Lexus with weird noises coming out of the dash area. After reading different reviews, I decided to bring it to Armando of Elite Auto Masters. I described the noise and he was able to tell me the likely scenarios. Left the car over night so he could do further investigation. Sure enough, it was what he had suspected. After the faulty parts were replaced, plus renewing all the fluids, the car felt smooth and quiet. Armando is friendly and very knowledgeable (20+ years of experience with a notable local Lexus dealer), HIGHLY RECOMMENDED!! Btw, he services different makes and model as well. read more

Armando replaced my prius battery in a couple hours with no notice or appointment. I called the dealer to verify the price of my battery, and he matched the price with no charge for labor. The best thing about this shop is he will fix your car and not try to upsell you anything you don't need. Most places including the dealer will ALWAYS try to sell you more than you need! I hope others will support small business owners. He works hard and is honest and will save you money. read more

Excellent Lexus and Toyota Service. Armando is courteous and does a great job with service on my 2012 4Runner. He has had a long history with proper Toyota / Lexus training as having worked at a dealership for so long. He offers reasonable pricing and actually does the work he tells you he will. read more

I went to Elite Auto Masters for brake change. Armando was extremely helpful and was very accommodating in when I was available to service my vehicle. Dave was the one who serviced my car. I must say, I was extremely happy with his thorough work. Not only did he carefully inspect my brakes, but he even clean the greasy screws before placing them back on. I would definitely go back Elite Auto Masters for future services. read more

Elite Auto Masters - Very thorough and clean break service. - Auto Repair Near Me - Arcadia, California

I got a recommendation from a colleague of mine to take my Lexus into Elite Auto Masters, and I can wholeheartedly say that it was a great recommendation. Armando is a stand-up guy, and is friendly, knowledgeable, and most importantly -- honest. I took my car in twice, and they did great work at a more than reasonable price. Even though they are out of the way for me, I don't mind making the trip for knowledgeable and quality service. If you need to service your Lexus or Toyota, I can't recommend Elite Auto Masters more highly. read more

Great Service From A Qualified Mechanic. Facility is great and clean, in case you want to wait around for your car. Armando is a very nice guy with tons of experience (I believe he used to work for a big dealership before going out on his own). A friend recommended him. My buddy drives over 40 minutes to bring his Toyotas and Lexus cars here. read more

Club Lexus Owners LexusForum my.IS People who love their LEXUS, or any car -This is THE place to go!! Elite Auto Master is one of my TOP 5 places I must give a yelp review. I have nothing but POSITIVE things to say about this place, its owner, its employees, and services. I'm not surprised at all to read what other yelpers have to say about Armando, he's great isn't he?! One of my MOST favorite people when it comes to dealing with my car. I have an IS 2007, and anyone who knows me knows I LOVE my car more than anything. I'm very sensitive when it comes to anything that is wrong with my car, or any maintenance that my car needs. At Elite, I couldn't be happier. I've stuck with him ever since he opened a shop of his own. I've been to many auto shops, but I wasn't ever 100% satisfied. An absolutely GREAT person, and he's very knowledgeable of every aspect of Lexus cars, and others too I'm sure because my friend takes his Mazda to Elite too. I think I've referred more than 2 handfuls of people here! He's super friendly and professional. Just ask him he's very helpful. One of my favorite things about his shop is it's spacious outside and inside, so no worries about the wait. He's got cable TV, coffee, snacks, water, magazines, and you can also walk a block down to Starbucks, theres a hot dog place, and a sandwich place I believe. I was at Elite probably a month ago =) GREAT GREAT GREAT Thank you Armando and your employees for your services and I'm not going anywhere else! I'll be back soon =D read more

Last year I had a brake job done here, and thought I had found my new "Go To," service repair facility for my trio of Lexus vehicles, even though I live much further out than where they are located. The owner Armando is very personable, and will talk your head off, but was able to deliver the job. I originally contacted Armando regarding a major service for a new Lexus I had picked up. Wanted a quote for timing belt and all related parts, as well as a few other items. He had even suggested I purchase some additional parts to change, while they were at it. I explained to him I was in no hurry since my vehicle had under 60K miles, but wanted to get it done as the SUV was older. He gave me a reasonable quote, and I told him I would call them when I was ready. Fast forward to a few weeks ago, as I called Armando to let him know I was ready to schedule the service. He indicated he was picking up a tire and would call me back. That was on a Friday, and after 1.5 weeks with no call back, I tried him again. Figured that maybe he lost my number or even his cell phone, since they don't have a shop number, and tried him again. He did not pick up my call, so I waited a few days and called him back again for the third time. I probably should have moved on at that point, but always try to give people the benefit of the doubt. When I spoke to him I asked him if he was able to do my major service, and mentioned that it was ok if he was too busy/booked, and to just let me know. Again he played the "I will call you back game, indicating he was at the doctors office this time! After this, I was done with Elite, and decided to search out another shop to have my major service performed. Not sure if Armando realized that the major service on this vehicle is a little more complex than the other Lexus models, so he may have decided to pull back. As a consumer, I would have just appreciated if he indicated he wanted to pass, but rather he advised of additional parts I should purchase for the job! To me, this is a complete and utter failure on the part of the business owner, and his credibility was shot at the moment he decided not to call me back or tell me that he was not comfortable doing this job. I would have even appreciated if he just said they were too busy and booked until next year, as they only have 1 auto bay in this shared complex of multiple automotive providers. At this point I decided to find another "Lexus," specialist for my job, which is when I stumbled across Lex Mastertech. These guys are actually on the same street and a few blocks up in a much larger facility and found them with tons of glowing reviews here on Yelp. I explained to the owner my dilemma and recent dealings with Elite, and he was happy to give me a comparable quote, which was actually a little less than Armando's! I am scheduled to drop my vehicle off to them next week, and so glad I found them. I will also be bringing my wifes Lexus GX here for her major service in December when she is off. While the job I had done at Elite appeared to be good, the fact that I could not count on the owner to even take my calls or provide basic customer service, is not a good sign. I hope everything is ok with him. Good Luck. read more

The folks at Elite Automasters are absolute geniuses. They figured out a problem with my 2001 Mazda that had stumped the other mechanics I had taken it to. They did a series of detailed and methodical tests to get to the root of this computer related problem, and once they fixed it it was fixed for good. I figure I saved over $1000 vs. taking it to the dealer. They are dealer trained staff that really know their stuff. Can't recommend them enough. read more

I went to this place a few times when it was in Pasadena to get oil changes for my Prius. Armando is a great guy and I highly recommend him.

Bring your car here! Armando offers the best customer service I have experienced in auto care.

Been taking my Lexus to Armando for years. He even came over to my place to check on my car and offered to have it towed to his shop when I fried my ECM. Oil changes, timing belts, electrical systems.. Armando has taken care of it. Best of all, he never upsold me on anything and answered any question I have. Highly knowledgeable and accommodating. You can't go wrong with him. read more

I decided to take my 2011 Chevy Equinox to Elite Auto after reading the positive Yelp reviews about Armando's ethics. I do not live nearby and my engine light had come on not too long after I had significant work done by my mechanic at home and so wanted to get it diagnosed sooner than later. I can confirm that Armando's reputation was accurately described (very ethical, knowledgeable and professional) as was his diagnosis (confirmed by my mechanic and my father). I have recommended Elite Auto Masters to my family in the area and would return, if needed. read more

The owner, Armando, is courteous. It's clear he is trying to give you good customer service here.

Elite Auto Masters is EXCELLENT! the GREAT customer service and FULL DISCLOSURE you get from Armando and his staff is above average. With any service company these factors are very important to me, I get that everytime i take my Lexus in for service. I HIGHLY reccommend you bring your car here for service/repairs. Not just that but the prices are great and true. He doesnt add on things you dont need. i appreciate that. i will continue to come here! read more

Armando is the most honest and reliable service there is on the market. I have used his service for over 8 years and have recommended him to all my colleagues and friends. Will never go anywhere else. read more

They were incredibly helpful and efficient. They broke the whole check up down for me and made a few recommendations. Their prices were reasonable, and they said to come in with any questions free of charge. I would highly recommend their service. read more

Let me begin by saying I love my car, and I bought it brand new, and for the first 5 years I wouldn't take it anywhere but the dealership for everything. I always felt to leave it to a trained professional, and I didn't want some random mechanic working on my car and god forbid have something go wrong with it. I was speaking with a coworker about a scheduled maintenance service I had coming up at a local Lexus dealership, when he passed along to me one of the best recommendations I could have ever hoped for. He told me about this gentleman by the name of Armando! I can't say enough on how much of a relief it was to have found not a good mechanic, but a great mechanic who is honest, genuine, and is a straight shooter. I would rate him a 10 star on this 5 star rating if I could! Armando breaks everything down to you, gives you options and lets you ultimately make the best decision on what is done to your vehicle. I call to schedule a service appointment with Armando and I am always treated with the utmost respect and he always gets me in and out as quickly as possible! For me it has always been difficult to trust anyone with my car, but with Armando, his extensive knowledge, and experience made me feel comfortable right off the bat. I have had multiple jobs performed by him and he has gone above and beyond for me every time! 5 years later I am still bringing my car to Armando, and I can tell you if you're still going to a dealership to get work done on your Lexus.... you're spending so much more money than you should be! Go see Armando and you won't regret it and you won't go back to a Lexus dealership to have any kind of work done on your car. I haven't and I don't plan to! read more

I decided to try out a Lexus IS 350 because of all the good reviews about them. I also have a 2003 Toyota crew cab truck and a 2005 Lexus RX350. These two vehicles have been super reliable which helped me with my decision to buy the IS 350. I am not a neophyte when it comes to high performance cars. I have owned and worked on many high performance cars. I have worked as a Porsche mechanic some years ago and quite routinely work on my own cars. I have been involved in motorsports as a racer and trained at some of the local tracks - Button Willow and Willow Springs. To continue, I bought the Lexus 2008 IS350 two weeks ago from an original owner who babied it. He installed F Sport exhaust and F Sport shocks. I immediately ordered up the F Sport lowering springs and F Sport ft / rear sway bars to complete the suspension work on this car. I did a search of Lexus mechanics in the Pasadena area and found EAM. Armando, is one of the most personable, professional and competent persons I have met in this business. He is a former Lexus dealer wrench and is ASC certified. He can perform any mechanical task asked of him to dealership standards. Before I went to EAM, I checked him out with some of my friends in the industry. His credentials were exactly as he stated. EAM installed the springs last weekend. The work is very involved with the entire suspension having to be disassembled and reassembled with the new springs in place of the old. Also performed was a 4 wheel alignment on sub-let at an alignment shop next door. All the work was performed on a Saturday. Also worth noting is that there was not scratch on my paint or smudge on the interior of my car. Shoe protection was placed on the floor drivers side. However, I put a utility seat cover on my leather to be safe. The work was done expertly, the first time, with the result I was looking for; a perfect job. This weekend I had the sway bars installed. This time I felt comfortable enough to drive the car in, toss Armando the key and leave to do errands in Pasadena. The bars were installed again to factory specs with the result I was looking for; a perfect job. Pricing is on par with an independent shop i.e. very fair. As stated, he's a Lexus/Toyota factory trained mechanic and ASC to boot. Plus he's car guy, he will talk cars all day long! In closing, it really does not get any better. Take your car to Armando at EAM in confidence. He's the real deal. read more

Armando, I want to thank you for being such a stand up guy. I am glad I found you and will be taking my cars to you for service. To all you who are looking for a honest mechanic who will provide great service at an honest price, look no further. The mechanic down the street tried to rip me off (read my review of the lexus mechanic just down the street), and I am glad he did because it led to me meeting Armando. read more

This review is long overdue. Armando is the best--he is experienced, honest, consistent, kind, and a very hardworking man. I have never been disappointed with his services. His prices are also very reasonable. Because of his great services, I have followed him to his new Arcadia location. I highly recommend his shop for car maintenance. read more

EAM is gonna be my goto place for servicing my IS 250. Armando is very knowledgeable and will make the extra effort to ensure you have a good experience. He has worked at Lexus dealerships and will tell you things as they are. I went in for a simple oil change and got out without having to deal with anything else. I will not be going back to the dealerships anymore. read more

Armando Carlos of Elite Auto Masters is extremely professional and will give you an honest price to service your car. He's my go to guy now!