1. Elite Auto Experts

0

Houston, TX

Elite Auto Experts

3.9 (63 reviews)
Open • 7:30 am - 6:00 pm
Updated over 3 months ago

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    Services - Elite Auto Experts

    Fuel system cleaning

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    Reviews With Photos

    Jennie B.

    I am frustrated with this place. I took my car in on Monday morning to get the window replaced. Someone had broken into my car. They told me that it would be ready on Tuesday. On Tuesday afternoon I called and they said it wouldn't be ready until Wednesday. On Wednesday morning I got a text from this company saying "your car is almost ready to go home!" The actual text is in one of the pictures. So I got a friend to drive me up there. When I arrived the lady at the front desk said that they are still waiting on a part and it probably won't be ready until Thursday. I was in disbelief. Why would they send a text saying one thing if it's not true? I called the manager. He didn't seem sympathetic at all. I asked him if they would deliver my car to me after it was finally fixed. He literally laughed at that and said that they didn't do that. Made me feel like the request was absurd. Funny though one of their advertisements says otherwise..

    Business front
    Jade P.

    Sunday night I got in my car to make a quick stop at the grocery store and realized that my air conditioner was blowing hot air. I knew I had to get it fixed as soon as possible, because this Texas heat was no joke. I looked up why my air conditioner was not blowing cold air and two problems showed up. Either it was out of Freon or the compressor was out. Anytime you mention having to take a car to the mechanic shop I get nervous. In my 21 years of life I have never been to a mechanic before other than to get an oil change. My dad has been working on both my cars for the past 6 years since he is a retired mechanic. Unfortunately my father suffered a stroke not too long ago and I couldn't bear the thought of asking him to work on my car, so I made the executive decision to take my car to a shop. I contacted the dealership where I purchased my car and they gave me a list of repair pal shops I could go to. Out of all of them the reviews on this one were the highest. I went in nervous and left feeling much more confident. The employees gave me a call a little bit after I dropped my car off (I was at work so I couldn't stay). They explained to me what they suspected the issue was and they asked for my permission to test and see if my car was leaking Freon. The same employee gave me a call back later and explained how everything went and asked if they could keep the car overnight so they could see if they could spot a leak. The next morning they gave me a call letting me know my car was ready for pick up. I swung by right before work and picked her up! The Air conditioner blows as cold as ice and I'm so thankful for the service!

    My baby enjoying the kids zone!
    Jackie S.

    absolutely love the guys from elite auto experts! I do not know the name of the gentleman that has helped me various times, but he is always very nice and professional with my husband and I. For the most part, they gave the greatest prices on this side of town. They do seem like honest people, and do not push you to make repairs with them in case you want to shop around. They have the new location opening up soon, so that must tell you that they are great doing what they do. Will be going back soon for my oil change lol

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    7 years ago

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    14 years ago

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    10 years ago

    Exceptional customer service, fair pricing, and fast service. I am very happy I chose them!

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    10 years ago

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    Page 2 of 2

    Ask the Community - Elite Auto Experts

    Review Highlights - Elite Auto Experts

    “Honest mechanics, I was told from NTB I needed a alignment done ASAP.”

    Mentioned in 6 reviews

    Read more highlights

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    Wise Car Care

    (7 reviews)

    I was hesitant to go here because of the lack of reviews but decided to give it a shot anyways…read more Thankful that I did. I called in last minute this morning to get an oil change and the lady on the phone was very nice and polite. She was able to get me an appointment to come in within 30 minutes. Upon arriving, I was greeted by I believe one of the owners. Everyone was very friendly and the place was really clean. They didn't have my oil filter but they managed to get it within 10 minutes and have my oil change done within 40 minutes which was great because that was the exact time I was given as an estimate as well. I drive a 2019 Mercedes c300 and the price was VERY fair compared to going to the dealership. Thank you guys and I'm glad I found a reliable and friendly place to come back to every time I need my car to get serviced

    I visited Wise Car Care for the first time on September 14, 2026, to get an oil change for my BMW…read moreX3. The initial experience and customer service were great. They conducted an inspection report and informed me that everything was fine, except for my lower control arms, which I was already aware of. Shortly after this visit, I went on vacation and parked my car at a friend's house. When I returned on September 23, 2026, and drove home that night, I noticed an engine coolant alert and a drivetrain alert on my dashboard, which had never occurred before. I called Wise Car Care to express my concerns, and they scheduled an appointment for me to see the issue on September 25, 2026. My appointment was at 11 am, but my car didn't go into the garage until around 1 pm. Around 2:30 pm, I was informed that my vehicle would be ready soon. The inspection report on September 25 indicated that I had oil leaks and needed a valve gasket cover repair, which the receptionist mentioned would be quite expensive. This news was concerning because the issues were not mentioned during my initial report on September 14, 2026. It seemed unlikely that oil leaks would be overlooked during an oil change. Shortly after this visit, my engine light came on, so I took my vehicle to Auto Zone for a diagnostic check. The results showed that the thermostat needed to be replaced. I took my vehicle to my trusted family mechanic on October 7, 2026, to address this issue and conduct his own inspection of my vehicle, without mentioning the report from Wise Car Care on September 25. The mechanic identified only three necessary components to fix my check engine light: replacing the thermostat, adding more coolant, and fixing a hose leak in my radiator. He did not notice any issues with my valve gasket cover. I received my car back on October 9, 2026, and have had no further problems with it since. It's disheartening to think that Wise Car Care's assessment might have been inaccurate, potentially leading me to pay more than necessary for repairs that arose after my initial oil change visit with them. Alternatively, they may have seen this as an opportunity to increase their revenue. Regardless of the reason, I will not be returning to Wise Car Care for any car maintenance in the future. I visited Wise Car Care for the first time on September 14, 2026, to get an oil change for my BMW X3. The initial experience and customer service were great. They conducted an inspection report and informed me that everything was fine, except for my lower control arms, which I was already aware of. Shortly after this visit, I went on vacation and parked my car at a friend's house. When I returned on September 23, 2026, and drove home that night, I noticed an engine coolant alert and a drivetrain alert on my dashboard, which had never occurred before. I called Wise Car Care to express my concerns, and they scheduled an appointment for me to see the issue on September 25, 2026. My appointment was at 11 am, but my car didn't go into the garage until around 1 pm. Around 2:30 pm, I was informed that my vehicle would be ready soon. The inspection report on September 25 indicated that I had oil leaks and needed a valve gasket cover repair, which the receptionist mentioned would be quite expensive. This news was concerning because the issues were not mentioned during my initial report on September 14, 2026. It seemed unlikely that oil leaks would be overlooked during an oil change. Shortly after this visit, my engine light came on, so I took my vehicle to Auto Zone for a diagnostic check. The results showed that the thermostat needed to be replaced. I took my vehicle to my trusted family mechanic on October 7, 2026, to address this issue and conduct his own inspection of my vehicle, without mentioning the report from Wise Car Care on September 25. The mechanic identified only three necessary components to fix my check engine light: replacing the thermostat, adding more coolant, and fixing a hose leak in my radiator. He did not notice any issues with my valve gasket cover. I received my car back on October 9, 2026, and have had no further problems with it since. It's disheartening to think that Wise Car Care's assessment might have been inaccurate, potentially leading me to pay more than necessary for repairs that arose after my initial oil change visit with them. Alternatively, they may have seen this as an opportunity to increase their revenue. Regardless of the reason, I will not be returning to Wise Car Care for any car maintenance in the future.

    Elite Auto Experts - oilchange - Updated October 2026

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