The whole process from ordering to delivery was a great pleasure…read more My sales lady Dalina Reyes was always helpful and kept me informed through the whole process

Exceptional, Stress-Free Experience with Omar Cid at Longo Toyota!…read moreWhen I decided to buy a new Toyota Camry, I started with a Google search to find the best Toyota dealership in Southern California. That led me to several Reddit threads where local drivers almost universally agreed that Longo Toyota was the place to go--citing their massive inventory, fair pricing, and complete lack of pressure tactics. After buying my car here, I can confirm that every word was true. While Longo's incredible selection is a huge plus, the outstanding customer service seems to be a standard practice that all staff genuinely adhere to. Working with Omar Cid was easily the smoothest, most transparent car-buying process I have ever experienced. Too often at other dealerships, you waste hours talking to a salesperson only to face aggressive upsells or find out the finance department flipped the numbers around on you. None of that happened here. Omar was fantastic from start to finish. We spent about 35 to 40 minutes going over Longo's inventory to find the exact Camry I wanted, followed by a quick 30 minutes to run my credit and get my loan approved. When it was time to finalize the paperwork, I spent only 5 to 10 minutes with the finance manager just verifying the loan terms and total price. The finance officer did present the optional add-on services Toyota offers--which Omar had already explained thoroughly beforehand--but there was zero pressure to buy anything extra. If you're shopping for a vehicle, ask for Omar Cid! Between his honesty, expertise, and the top-tier customer service culture across the entire Longo Toyota team, you won't find a better dealership experience.

Everything lovely people, good service, and fast you can serve yourself with coffee and cold waterread more

Had a great experience buying my new Lexus from Nelson at Longo Lexus. He was very knowledgeable…read moreabout all the different models and helped me find the right car while making sure I got the best value. He was straightforward, easy to work with, and never made me feel pressured. The whole process was smooth from start to finish. I really appreciate Nelson's help and would definitely recommend asking for him if you're looking for a Lexus!

It wasn't bad at all. Just felt like I was being rushed to make a decision to buy and being pushed…read moretowards something I could never see myself in.

Family owned and operated. Great cars available. Never had a problem with my car. Would highly…read morerecommend them to family and friends.

Best experience Best…read moreexperience I love my car Emilio jr. is way better then Emilio Sr.

Best service ever!! Emilio is so nice and attentive, if you are looking to buy from small…read morebusinesses, this one is it!! They will give you a great deal and accommodate to your needs! TOTALLY RECOMMEND!!

Dominic and Vicky were the BEST! They were very informative and very transparent with every detail…read moreand even got my rate lowered. They had great vibes and really were a breeze to work with. Thank you so much ! Couldn't recommend anyone more than I do these guys

Dominic and Vicky were incredibly helpful and kind. They weren't pushy at all and let me browse the…read morevehicles and take my time. Dominic was also very helpful in setting up my financing deal. I love the car I got and I would certainly recommend IMG to anyone looking at a pre owned car!

had an awesome experience at New City Auto in El Monte. The team here was super friendly, honest,…read moreand really easy to work with. They didn't rush me or try to push anything I didn't want -- just straight-up helpful people who care about their customers. The process was smooth from start to finish, and they made sure I understood everything before signing. You can tell they take pride in what they do. Definitely recommend checking them out if you're looking for a car without all the usual dealership stress.

- update May 15, 2026 Dealership was able to transfer the…read moresalvage car title paperwork with Dmv, 7 weeks after purchase, very relieved title problems- 4/28/26- dmv has not received any title transfer paper in over 33 days after payment, I contacted Lawrence many times and he said he will follow up with his dmv agent, hopefully they will come through and get the car title transferred to me within 90 days otherwise I don't legally own the car despite buying for it, very uncomfortable with this situation

Spencer was wonderful. Had our favorite Starbucks drinks waiting for us when we arrived for a…read morescheduled test drive. No pressure; efficient service - and they delivered the car fully charged on the same day!

I just recently purchased my new venue and Carlos Batz was my sales associate and i couldn't have…read morebeen any happier. He made my car shopping experience the best it's ever been. Was in and out with no problems. I've dealt with many sales people but not like Carlos Batz. He definitely knows what he's doing and i highly recommend anyone that goes to buy a Hyundai at this dealership ask for him to be your sales associate. Highly recommended

This is 2nd time I bought my car from KevinWang . He is the best ever sales person I ever meet. He…read moreis nice and very good in person. I got the best deal from him. All the time. I will bring all family and friend to bring him more business.

I had a really great experience purchasing a 2023 C300 from MB of Arcadia. Kevin Wang help the…read moreentire process and respond my questions really fast. During the whole process, he was really patient to help me take the photos and videos of the car. He help me understand the questions I ask and make the whole process smooth and easy. Really a good experience in here.

The staff at Tesla Montebello were absolutely amazing from start to finish! Even after it was…read moredetermined that my car would have to stay overnight, they went out of their way after hours to make sure I was taken care of and got me into a loaner vehicle. The lead technician, Frankie, was great, along with Kevin, who helped me navigate the process. Jeremy was also extremely helpful and knowledgeable throughout the entire experience. He took the time to explain everything and made the process feel very smooth and stress-free. Huge shoutout to the entire team at Tesla Montebello for going above and beyond. It's clear that they genuinely care about their customers. Definitely one of the better service experiences I've had!

Absolutely unacceptable experience with Tesla and specifically with Fredy. This has been one of the…read moremost frustrating, careless, disorganized, and unprofessional vehicle purchasing experiences we have ever dealt with, especially for a company of this size and reputation. We placed a deposit for a Cybertruck back in February after Fredy from Tesla assured us the process would be straightforward and that he would personally walk us through everything step by step. We made it very clear from the beginning that we were unfamiliar with Tesla's ordering and registration process and were relying on him as the sales advisor to properly guide us through it. What is especially frustrating is that before we placed the deposit, Fredy was constantly following up with us, responding quickly, and actively trying to secure the sale. The moment the deposit was collected, his level of service completely changed. Communication became inconsistent, follow through disappeared, and the entire experience suddenly felt careless and neglected. It honestly became one of the worst sales experiences we have dealt with. Fredy specifically told us that once we placed the deposit, everything was essentially set and that my dad would only need to be present at pickup. Based on those representations, we had absolutely no reason to believe there were still additional requirements or outstanding steps on our end. Now it is almost June, and after almost no meaningful communication or follow up, we suddenly found out there were supposedly still financing and profile steps that needed to be completed, something that was never clearly communicated to us beforehand. The only reason this was even brought up was because we escalated the issue and repeatedly demanded answers after being left completely in the dark. What makes this experience even worse is the complete lack of communication and professionalism after the deposit was collected. Calls were ignored repeatedly. Messages were left unanswered for days while clearly showing as "read." We constantly had to chase Fredy down just to get the most basic updates regarding a vehicle we already placed money down for months ago. At one point, Fredy even admitted that he made a mistake regarding the process and communication, but after acknowledging it, he disappeared again. Later, we were told he was on PTO, and even after that there was still no proper follow up or resolution provided to us. A customer should not have to beg for communication after placing a deposit on a vehicle. Delays are one thing. Being ghosted, ignored, and given constantly changing information after money has already been collected is another. At this point, it genuinely feels like once the deposit was secured, customer service and follow through completely disappeared. The salesman at Tesla simply took our deposit, and at this point we still do not even know if we are getting the car or not. Even now, calls continue to go unanswered while messages are clearly being read and ignored. That level of disregard toward paying customers is completely unacceptable. Montebello Tesla does not even have a direct phone number publicly listed, so Fredy is essentially our only point of contact, yet he continues ignoring calls and messages instead of properly communicating with us. Fredy, are we getting the car or not? We have been waiting since February and still cannot get a straightforward answer.

UPDATE TO MY REVIEW…read more Earlier today we had a not so nice interaction with an employee. However, we received a call from Clark who apologized for the interaction and asked us to give them another chance to make things right. And did they make it right? YES THEY DID! Thank you Kenny and Benito for stepping in and helping us. We can honestly say you made a difference and turned this all around. We left with the perfect car for our teen. And when we're ready to upgrade, we will be back as long as you're still there Thank you to everyone that stepped up and made this a successful mission!

Amendment after further experience with the manager Jonathan- original issue was that I had gone…read moreinitially for a test drive, and it ended up being longer than expected. After the drive i expressed to the salesman that i had very limited time to discuss pricing and had to go promptly. I did not have a great experience once returning to the dealership and ended up leaving unhappy because I felt that my time wasn't being respected. But the manager reached out to me to better understand the circumstance I left under, and he definitely did all that he could in order to salvage our relationship. I was quite bothered initially because I was not asking for much and felt disrespected by the salesman, but the manager Jonathan quickly remedied the situation giving me exactly what I asked for. And went further to ensure I would be happy and comfortable with my purchase, and even offered to fill the car up with a full tank of gas. I admit, it was my choice to come with limited time, so perhaps I dealt them a difficult customer but Jonathan has definitely salvaged my sale with this dealership and I will definitely recommend them to others.