I had an appointment today at New Century BMW of Alhambra, and the experience started off pretty…read morefrustrating. When I arrived, the car attendant told me there was no appointment scheduled for my vehicle. I explained that I had received text message confirmations and reminders, but he seemed skeptical and even asked to see my app, like he didn't believe me. That didn't sit right with me, I didn't just show up randomly, I had proof of my appointment. When I asked to speak to a manager, I was told there wasn't one available because it was the weekend. That was surprising to me, I feel like there should always be a manager on site, especially to handle situations like this. Instead, he said he would get a service advisor to help me. That's when Eric came out, and honestly, he completely turned the experience around. I showed him the same text messages, and without questioning me or making things difficult, he immediately took care of everything. He got my car checked in right away, arranged a ride home, and made the whole process smooth and efficient. Technology issues happen, and I understand mistakes can be made but how they're handled matters. Eric handled it perfectly. What started off as a frustrating situation turned into a great experience because of him. I've been coming here for years and have seen a lot of staff come and go, but employees like Eric make a big difference. If I were management, I'd make sure to keep him he's a huge asset.

I recently had a frustrating experience here at the wholesale parts department at Century BMW and I…read morefeel compelled to share it. I was quoted an additional bogus $300 fee for key "programming" that, as I later confirmed with 4 other BMW dealerships, was never actually required for the replacement parts I ordered. The charge felt completely unjustified and, frankly unprofessional, as well as misleading. When I questioned it, I was met with unjustified resistance rather than a clear explanation and stalling. The representative I dealt with, Angela, had an off-putting tone and demeanor from the start. She made me wait without any communication and handled the interaction in a way that felt dismissive. Most concerning, she kept my sensitive documents longer than necessary--documents that she definitely she should have handed back herself. There was no apology or even a simple excuse-yourself moment, which added to the overall sense of unprofessionalism. Overall, the experience left me feeling uneasy and undervalued as a customer. I expect transparency and professionalism when dealing with a brand like BMW, and unfortunately, this interaction fell well short of that standard. I'd recommend atleast getting a better estimate for your Parts at Century NoHo BMW or Los Angeles BMW. Buyer's Beware!

They replaced the battery in my 10-year-old car quickly and efficiently. The process was easy, and…read morethe price was very reasonable. I was able to pick up my car in few hours for oil change. Strongly recommended.

Beware! Very Shady! Incompetent! Unprofessional!…read more Disrespectful! No Customer Service Care! No apology! Do not come here! I absolutely will sue them at the Pasadena Courthouse! Visited today 3/17/2026, after speaking with Matt the day before. I brought in brand new 21 inch Tesla rear wheels and Michelin PS4 tires for installation on my car. I drove over an hour from Chatsworth, California to this location so that they could use the Hunter Revolution machine, specifically to avoid damaging my wheels. Nevertheless, Matt, if it's his real name, severely damaged my new wheel near the wheel center cap area with the machine that was made to avoid this. How incompetent!!! He lied to my face and gave dull, illogical, dummy excuses about what happened. Bottom line: He damaged the wheel and would not acknowledge and take accountability for his actions. I had to call the police to make a record of this issue because I will be suing. The damage was caused because he did not apply the machine's plastic adapter when he clamped onto the face of the wheel; he clamped to the face of the wheel with metal to metal contact and severely damaged the paint. Sorry, nothing can improve ignorant people! See videos and photos.

This review is for the Service Dept. I normally don't take my car to the dealer for routine or…read moremajor service unless it's for warranty work or I bought the car new from there. But I recently got a new-to-me Honda and wanted to get the CVT fluid changed since I don't know when it was last changed. I called Goudy for a price on this service, and it was quite reasonable. Of course I could probably do it myself for a lot cheaper, but I hadn't had a chance to know my car well enough to take on this job. Since they were a block away from me, I thought I'd give them a try. It was my first time using Goudy and Daniel Tieu was the first service advisor who assisted me. Fortunately I remember reading a positive review about him somewhere on Yelp or Google reviews, so that was reassuring. The service was timely and Daniel said everything checked out okay on their multipoint inspection (brakes, battery, tires, etc.) and didn't try to sell me on any other service. We all know that the car repair industry has a bad reputation for upselling or insisting that something needs to be fixed now or else it's going to catastrophically fail the moment you leave the shop. My experience on my first visit was a positive one. While I might have paid a bit more compared to an indie shop, I know I got genuine Honda parts and their techs are well versed on Honda maintenance and I assume know what they're doing. (I know that's not always the case, as I've heard about bad dealer service experience). I should also note that they have a nice waiting area. Nothing fancy, as in no fancy coffees or pastries. Just a quiet area (at least when I was there) away from the sales floor. I could have walked home, but I decided to stick around and read a book I had with me. It wasn't long when I got a call that my car was ready.

Wanted to share the positive experience my husband and I had working with Alfonso Cabral at Goudy…read more Alfonso was knowledgeable, straightforward, and helped us negotiate a fair rate without any of the typical sales gimmicks. He was incredibly helpful since the first meeting, staying in touch via text to answer all of our questions. Despite the fast-paced environment at Goudy, Alfonso took the time to ensure we were treated with care. He was never pushy, making what could have been a stressful milestone experience truly enjoyable and stress-free. We highly recommend Alfonso and appreciate the excellent service he provided Loving our 2026 Honda Accord Hybrid EX-L

Tony and team are great! Super helpful and really on the point helping me. I highly recommend them,…read moreand if ever I got issue with any of my cars, I will forsure comeback to this place.

Tony is super duper nice! We brought in a 2022 VW for oil…read morereduction bc our previous mechanic carelessly overfilled it. Tony was quick to take my call and service my sister's car. Overall a great experience and we would come back for all our cars' needs!

Evan helped us last year purchase a 2025 Honda HR-V for our daughter and he was outstanding!  For…read moreanyone from out of state trying to purchase a car in California, I would highly recommend Evan! Our daughter was going to college in Los Angeles and needed a vehicle and Evan found the car we wanted and coordinated all the details and logistics with the dealer for us.  Everything was taken care of remotely and Evan was able to schedule the pick up of the car while we were on a planned trip to California.  We were initially very intimidated by the process of purchasing a car, especially since we were out of state, but Evan made it much simpler than we ever expected.  Evan was professional, responsive, accommodating to our specific needs and overall a pleasure to work with and we were very grateful for and appreciative of his assistance!

A friend recently purchased a car from Okuma and highly recommended them. I contacted them and…read moreZina helped me find the car I wanted. She was even able to get the car in the color I wanted, which wasn't an easy task as the car came mostly in white, black or silver. She found my Nori Green Lexus NX350 and was able to procure it. Zina was very friendly and a joy to work with. When I told some friends I was getting my car from Okuma Enterprises, they were happy to know they were still in business as their parents had bought previous automobiles from them. Zina mentioned that the family has owned this business since 1962 so they must be doing something right! If you are in the search for a new car, give them a call.

Irina and Dani were very helpful! They're truly went above…read moreand beyond to help me with my situation and got me approved for the car and made the entire process very easy! I HIGHLY recommend you go to them for your next car!

Brought my car over, they checked everything out and paid . Easy, quick, and professional! Highly…read morerecommend this dealership! Thankyou!

I sold my previous car to Apex Autonet. Everything went well. He gave us reasonable price. All he…read moredid was open the hood to see the engines, walk around the car, see inside, and start the car to check. He also took care of all the paperwork including release liability. Recommended for people who would like to sell the car without hassle. They also sell used car. Location in Alhambra on Valley between 4th and 5th Street.

The greatest experience I have ever had Richard was so sweet and helpful. They are pet friendly…read morealso. He gave me a great deal for my first car. 10/10

I just recently got a new car from the Volkswagen Dealership in Pasadena. The staff went above and…read morebeyond for me. The highest level of customer service I have EVER received. Cade was excellent he showed me the features of the car. Mike got me the numbers and made the deal happen. Thanks to Carson, the Internet Manager for setting up the meeting This dealership is not pushy, they had my best interest at hand and I feel they truly cared about me as a person. I will always go to Volkswagon Pasadena for my cars.

called earlier today and spoke with John to explain my current lease situation. I was very clear…read morethat I was not ready to buy today and that my current lease has negative equity. John encouraged me to come in anyway. Once I arrived, his attitude completely changed. He was noticeably unenthusiastic and unwilling to help. He didn't show me any of the vehicles we discussed over the phone and made no effort to walk the lot or explain options. Instead, he simply sat me at his desk and threw out rough numbers without any real discussion or guidance. Overall, the experience felt rushed and dismissive. If you're looking for someone who will actually listen to your situation and take the time to help, I'd recommend saving yourself the trip and going elsewhere

I came to this dealership because it's closer to me and I wanted to purchase my leased car. I…read moreusually go to the Puente Hills location, but my last visit there was very disappointing. I really don't like dealing with overly pushy salespeople. I understand they want to sell, but they also need to respect what the customer wants. This location was straightforward, actually listened, and made sure I was happy and satisfied. Even though they're remodeling and the waiting area isn't the most comfortable, they still left a great impression. Mark was very helpful, and so was the Sales Manager, Art. Thank you again.

I recently got my new car here, and I honestly had a great experience from start to finish. The…read moreentire process felt straightforward, transparent, and customer-focused, which made such a big difference. They truly took the time to understand what I was looking for and worked with me to make sure the numbers and deal made sense for my budget and goals. A special thank you to John and Ivan for being incredibly patient, professional, and accommodating throughout the process. They answered all of my questions, never made me feel pressured, and genuinely made sure I felt comfortable with my decision. Even while the dealership is still going through renovations, the level of service and overall experience left a very positive and memorable impression. I truly appreciate their honesty, professionalism, and commitment to customer satisfaction. I'm extremely happy with my new car and would definitely recommend working with this team.

Great experience with Harold getting my new vehicle and comfortable process throughout. Thank youread more

I was in the market for a RAV4 Hybrid and looking online for a certain trim, once I found it…read more I spoke with Eddie Guerrero prior arriving to make sure the car was still available for me to test drive it. Eddie gave me an excellent service answered and made the whole process a breeze. I highly recommend him, and Adolfo in finance was great to work with as well. Best service I've had in a long time.