Positive: Professionalism, Punctuality, Quality, Responsiveness, Value Dzemail T. First, I would like to start with recommendations (if anyone needs any work on HVAC) to hire Element Home Solutions. Also, I would highly recommend to ask for Ernest for your estimate, and all questions that you might have. We decided to install new AC in our home. We called a few companies who came and gave us estimates. All who came to do estimates, walked around and inside the house, but they didn't spend more than fifteen minutes onsite to inform their project nuances and cost estimates. We called Element Home Solutions and we scheduled an estimate appointment. On appointment date, Ernest showed up and spent a good hour with us. He was the only one who measured the whole house, opened each vent and looked under the house where the old furnace was located. After he did calculations, he told us we have return vent undersized so we had to increase one vent as well. Estimate from Element Home Solutions was higher then estimate from other companies, but after we talked with Ernest we decided to hire Element Home Solutions. Day before installation, we received a phone call about our appointment. The next day crew show up and they started with preparation of the area where they will work and walk and they started with removing old furnace. Ernest also came and talked with crew, with us . Later Marvin came and he was the one who was doing all installations. After they finished their work, they cleaned everything. Marvin tested all to make sure that systems are working properly. The following day, we had another company came and tested quality of air in our house, so that also gave you a good peace of mind when you know that you and your loved ones are breathing clean air. Also very next day Ernest called and informed us that he will stop by to our home to check if everything is done right. When he arrived he checked and also he set up our thermostat. So, two days later we are very happy with quality of services that we received from Element Home Solutions. They installed for us a new AC, furnace and IQ Air Cleaner. Thank you Element Home Solutions! read more

I recently had Element Solutions install a heat pump and ducting at my home, and I couldn't be happier with the results. From the initial consultation to the final finishing touches, the experience was seamless and professional. First and foremost, I have to commend Ernest, the project manager, for his exceptional knowledge and dedication. He patiently spent over an hour with me, explaining every aspect of the process and technology involved. His expertise was evident, and I found myself consistently impressed by his insights. In fact, during subsequent inspections and quotes from other companies, I realized just how superior Ernest's knowledge was compared to the competition. Not only was Element Solutions' bid the most competitive among the six companies I considered, but Ernest also recommended the perfect solution for my home: the Mitsubishi heat pump. His recommendation, coupled with attic insulation, has significantly improved the comfort and efficiency of my home. One aspect that truly sets Element Solutions apart is their honesty and transparency. While other companies promised misleading tax credits, Element Solutions provided accurate information upfront, without any sugarcoating or misinformation. This level of integrity is truly commendable and speaks volumes about their commitment to customer satisfaction. The installation process was equally impressive. With a crew of eight plus an electrician, Element Solutions completed the installation of the heat pump and ducting in just one day. The following day, a handyman efficiently handled the finishing touches, including painting and attaching vents. This efficiency not only saved time but also minimized disruption to my daily routine--a definite value proposition. Overall, I am thoroughly pleased with Element Solutions. While it was a significant investment, I have no regrets whatsoever. Thanks to their expertise, honesty, and efficiency, I am now eagerly anticipating a comfortable summer and winter, knowing that my home is equipped with top-notch heating and cooling solutions. I wholeheartedly recommend Element Solutions to anyone in need of HVAC services. read more

Finding reliable home service companies can be a gamble, but Element Home Solutions blew me away with their professionalism, transparency, and attention to detail. Above and Beyond Estimates: My journey began with Ernest, who personally visited my home twice to provide a comprehensive estimate. Unlike other companies who throw out numbers quickly, Ernest took the time to truly understand my needs. He explained every option, both feasible and unrealistic, and answered every question thoroughly. His knowledge and dedication were evident, and I never felt pressured or pushed into a decision. Seamless Process: What impressed me further was their streamlined process. Each step, from initial contact to post-installation follow-up, was clearly communicated and well-organized. The office staff was incredibly responsive and helpful, addressing all my inquiries promptly and clearly. The installation day exceeded expectations. The crew arrived on time, fully prepared, and organized. They worked meticulously, respecting the space and keeping everything clean. They answered all my questions patiently and were happy to explain their process. It was clear they had the expertise and experience to handle the job seamlessly. It's been a few weeks, and my new system works fine so far! But beyond the excellent outcome, it's the people behind the service that deserve the highest praise. Ernest, deserves a special shout-out for his clarity, thoroughness, and accommodating nature. And Marvin and the crew, with their positive attitudes and professionalism, made the entire experience smooth and enjoyable. Highly Recommended: Without a doubt, I wholeheartedly recommend Element Home Solutions. They are the gold standard in service, and I wouldn't hesitate to use them again or recommend them to anyone seeking top-notch home improvements. You won't be disappointed! read more

I had a great experience with Element Home Solutions. Our century-old home required a complete furnace and ducting replacement, along with the addition of three new vents in three unheated rooms. The entire project, surprisingly, was completed within a mere 8 hours - a testament to their efficiency and commitment to the job. Ernest, the project manager, stood out with his exceptional communication and customer service skills. What sets him apart is his straight-shooting approach; there was never a moment where we felt like we were being upsold. Ernest was not only prompt in responding to our inquiries but also displayed remarkable patience in addressing our questions and concerns. His dedication to customer satisfaction was evident when our old home presented unexpected challenges, and he navigated through them with ease, keeping us informed every step of the way. One of the most impressive aspects of this home heating company's service is the immediate impact on our energy usage. Following the replacement and additions, our energy consumption for heating decreased by nearly two-thirds. This remarkable outcome speaks volumes about the quality of their work and the energy-efficient solutions they provided. Take a look at the pic of our weekly "Nest" furnace use before and after replacement! I wholeheartedly recommend Element for anyone seeking reliable, efficient, and customer-friendly service. Ernest's straightforward and transparent approach, coupled with tangible results in energy efficiency, makes this company a standout choice for home heating needs. Looking forward to working with them again when we're ready to upgrade our old home with cooling! read more

Prompt, professional, knowledgable, and honest, Element Home Solutions did an excellent job replacing our old duct-work, moving all wall vents to the ceiling, installing a new furnace flue, and thoroughly cleaning our furnace unit. Element was not the only place we called for a quote, but they were the most professional and very fairly priced. Eduardo was amazing to work with. He came out to provide a thorough quote within 24 hours of our call, made multiple recommendations, and discussed options in detail without making me feel pressured to make a particular decision. He was able to start the job a few days later and seamlessly coordinated with an external company to remove the asbestos-covered portions of our heating system as well as worked with our kitchen contractors to coordinate the new location of vents according to the plans and placement of cabinets, etc. Plus, he went above and beyond on a couple of occasions to ensure the job was completed quickly and correctly: purchasing and installing extra wood braces - at no additional cost - in our attic where there weren't sufficient anchor points for new vents, and calling the asbestos company back out when they missed removal of materials. Although I may never be able to verify this, I think their work significantly increased the efficiency of our system between the cleaning, more efficient placement of ducts, and much more efficient ducts themselves: despite it being the middle of winter, with a kitchen torn apart, and gas prices skyrocketing, we've remained on track with previous years' bills (within reason). I would not hesitate to call them again! read more

I feel like good service providers are just so hard to find nowadays. Let's take gas stations for an example - I remember when back in the old days I would sit in my car, get gas pumped for me and pay through my car's window. No hustle. Then the guy would wash my windows, check my fluids and test my tires air pressure - free of charge! For a long time I was under the impression that the old days will never come back, that a good FULL service is something I can't expect to receive anymore. Well, I was wrong. I interviewed a few contractors for my project, Element's guy was the most courteous and respectful. He was patient, listened to my needs, asked me the right questions and gave some really good recommendations. Unlike their competition he did not try pushing services or "deals" that I have to decide on the spot or it will be gone. I went with them because I felt comfortable and the price was within my budget. My project consisted of a furnace replacement and the gleaning of my attic. They did a great job being quick, clean and efficient. I felt comfortable enough to be able to go on with my busy daily schedule, not needing to micromanage, by knowing that they handle everything - and I mean everything - I just had to sign on the dotted line! I have been struggling to get these things done in my home for a while, I was afraid to get ripped off and get a half ass job done. Elements were able to finish my project in a timely manner and within my budget, I am so satisfied with this company that I had to post a review. Thanks Element for bringing back the good old days to me! read more

I had some issues in my house with rodents, so I found Element Home Solutions on Yelp. I called Element and 2 other companies. But I was impressed far better with Element then with the other 2 companies. Ernest was the Project Manager that came to my house for the initial Estimate. He was extremely through with the process of how they'll be taking care of the issue. The other companies just came to take a look at my attic for less than a minute, gave a quote and just left. All 3 quotes were very close to each other. Element still were a bit cheaper. But I felt like going with Ernest and Element Home Solutions is the right choice not because of the price. And I'm very glad that I did. Absolutely everything went great. The crew of 5 guys that preformed the work were very hard working guys. They placed plastic covers all over my flooring from the front door to the attic access. They put some protective materials on my wall corners. And after they were done my house was all clean like they never even were here. They showed my photos of after removal of all the old insulation and dirt from my attic. And then the showed me the pictures after. My friend that he's a general contractor also went up to the attic to inspect the work and he said he never saw such a detailed job done by any other company. So I'm happy and confident that all was done right. I'll be calling them back to replace my central heating and cooling system soon. Thank you Ernest for a very professional work and thank you Element for helping me to take care of my attic. read more

Just bought a place in Hayward. The house needed a lot of work. So I've been calling many different companies to get quotes on the work that needed to be done. It's amazing how many companies on Yelp with good reviews don't pick up the phone, don't call back, don't reply to Yelp messages or emails. Maybe 4-6 out I was able to get some kind of respond. I called Element to get an estimate to replace my very old furnace and ac. They were actually the only company out of all that did not fail on anything. They answered the phone right away. They gave me an appointment with a 2 hour window where the tech was on time and he also texted me 30 mins before his arrival. The price I was quoted did not change since the start to the end of the project. I can confidently say that absolutely everything from A to Z went great. My project manager was Ernest - very knowledgeable guy, definitely knows what he's doing. I was glad to find out that his company also do Asbestos Removal that I had on my old air ducts. That they were doing attic and crawl space insulation too. Eventually Ernest gave me a quote combining almost all of the work that I needed done for my house besides plumbing. His quote was a few thousands dollars cheaper than all the other lowest quotes i got from other companies. At that point I knew that I can't go wrong. All the work was scheduled promptly around my working schedule and all the work was complete on time at a very high quality in my opinion. I would definitely recommend to others to use EHS Thanks Ernest for your help read more

We had a Mitsubishi ductless mini-split system installed by Element Home Solutions and the experience was absolutely fantastic from start to finish. We couldn't be happier with both the process and the final result. Ernest, the salesperson we worked with, was truly exceptional. He was incredibly communicative, respectful, and generous with his time. He went above and beyond to make sure we understood every aspect of the project and felt confident in our decisions. We had a lot of follow-up questions along the way, and Ernest was always patient, thoughtful, and responsive. It made the entire process feel easy and stress-free. The installation itself was flawless. Our garden is a very prominent and important part of our home, with lots of planted areas and pots, and the installation team navigated everything with extraordinary care and respect. We were genuinely impressed by how thoughtful and meticulous they were while working in such a delicate space. And the system itself has been amazing. We are so happy with how well it works--it's quiet, efficient, and keeps the house incredibly comfortable. On top of that, the installation passed the city inspection with no concerns at all, which really speaks to the quality of their work. All around, this was one of the best contractor experiences we've had. We're thrilled with the Mitsubishi system and deeply appreciative of the professionalism and care from the entire Element Home Solutions team--especially Ernest. Highly, highly recommend! read more

I can't say enough good things about my experience with Element Home Solutions! From the moment we reached out, we knew we were in good hands, and a large part of that was thanks to Ernest, the outstanding project manager. Ernest went above and beyond in every aspect of the project. He provided a comprehensive assessment of our HVAC needs, and his thorough explanations and honest recommendations made us feel confident in our choices. His professionalism and friendly attitude made the entire process stress-free. The installation crew was fantastic as well. They arrived on time, worked diligently, and left our home spotless. Ernest's management was evident throughout, as the team worked seamlessly and efficiently. The project was completed ahead of schedule, and the quality of the workmanship was top-notch. What impressed us the most was Ernest's follow-up after the installation. He ensured that everything was working perfectly and that we were completely satisfied. His dedication to customer satisfaction is truly commendable, and his advice on system maintenance was very helpful. If you're looking for HVAC services, I highly recommend Element Home Solutions. Ernest and his team are the best in the business. Their commitment to excellence and customer care is unparalleled. Thank you, Ernest, and the entire Element Home Solutions team, for an exceptional job! read more

After 47 years of reliable service, our trusty Sears heater recently broke down in the middle of winter. After considering bids from three highly-rated vendors, we selected Element Home Solutions to install a new Bryant heater and air conditioner at our home in Lafayette. Jerry took the time to explain the benefits and drawbacks of the different kinds of heaters available, and recommended an 80% efficiency heater for our particular situation to give us the best value for money with least amount of future maintenance headaches. Given that we'd been without heat for over a week, it was great that his crew of 5 men started as promised just two days after signing the contract. They showed up on time for three consecutive days, worked diligently, and cleaned up perfectly. Due to recent rains, and very limited space under the house, replacing all the half-century-old duct work in the crawl space was challenging, but the men stayed until 7:30pm on the final day to make sure the job was done right. The city inspection shortly afterwards went without a hitch and the house has been warm and cozy since they left. While their bid was not the lowest of the ones we considered, my belief that you get what you pay for was proved out by their professional, dependable work. Highly recommended. read more

My house seemed unusually dusty this winter. I bought a new furnace filter, but it didn't help. And the furnace was running longer than it used to. One look in the crawlspace under the house and... it was a disaster. Nearly all the insulation was coming down from the rafters and the furnace was working overtime. I called Element Heating & Air in Oakland. They promised to retune and re-register the 17-year old furnace, clean out the heating ducts, clear out the crawlspace and install new compliant insulation under the whole house. Because I have asthma, they also installed a permanent high efficiency filter and a UV cleanser to reduce particulates, mold, spores and aerosols. These guys were remarkable. They showed up at 8 am as promised, did their work without much intrusion and completed the job within a few hours. The crew was efficient, thoroughgoing, friendly and polite. They cleared out the crawlspace installed the new batting and hauled everything away. Within an hour, air in the house was noticeably cleaner. And the furnace didn't run as long to heat it. The price was very reasonable, with flexible payment options. I was very happy with the job. Call these guys. I can't recommend Element Heating & Air too highly. read more

We had Element Home Solutions complete a full upgrade at our home, including a Mitsubishi heat pump installation, new air ducts, and an IQ Air purification system, and the entire experience exceeded our expectations.   From the initial estimate, everything was clearly explained and very well organized. They walked us through the best options for our home and made the process feel easy and stress-free.   A big shoutout to our technician Jorge, who was fantastic throughout the project. He was professional, detail-oriented, and took the time to make sure everything was installed properly. You can really tell he takes pride in his work.   The installation process was smooth and efficient. The new ductwork and system are working great, and we've already noticed a big improvement in airflow and overall comfort. The IQ Air purification system was a great addition as well--we can definitely feel the difference in air quality. What really stood out was how seamless everything was handled from start to finish, including permits and final inspection. No headaches, no delays--just a very well-run project.   Highly recommend Element Home Solutions, and if you get Jorge on your project, you're in great hands! read more

We just had Element replace all our ducting, remove and replace the attic insulation, replace the air conditioner and also the furnace in a home we just purchased. They were incredibly responsive, knowledgeable and professional and did a terrific job. They also went above and beyond by fixing other things they saw because they had access. Pricing was fair and they showed up on time and took good care of our house as they performed all this work. Not only is this a great company to work with but the people were friendly and very helpful every step of the way. The owner came by several times to check on the job and make sure we were pleased with the progress. They got the permits, set up testing which we passed with flying colors and are setting up final inspections. Many thanks to Jerry, Gilbert, Marvin, Freddy, Mac and several others I know were there during the process. I'm sorry I did not remember all your names as you deserve recognition for crawling around small, dark, hot, tight spaces! I chose this company based on Angie's List and Yelp reviews and they exceeded my expectations. This is a company that earns your business! Susan C. read more

It has been super cold here in the bayarea and I turned on my heater to warm up. And of course it didn't turn on. My heater is about 30 years old and I have had issues with it a few times before. Over the years I have paid so much money to get it fixed. But I desperately needed to get it fixed. So I called the company that fixed it before and they never answered the phone! ! So I had to look elsewhere. I called maybe 4 companies and nobody was available until the end of December and even January!!! I then found Element heating and air who is really close to me and they were able to come check out my heater the next day. I think Marvin is the main technicians name, he was very very nice and patient with all the questions I had. The estimate they gave me to replace my heater was surprisingly reasonable. So I decided to replace it instead of paying over and over to get it fixed. They came to my home 3 days later to install it only took about 5ish hours. Im so so picky with customer service and these techs definitely have it. Im glad that i got rid of my old junk and happy with my new heater and im finally nice and cozy! Yayyy! read more

We had an excellent service experience with the Element Home Solutions folks. After reading positive reviews on Yelp, we had them come out to clean our furnace ducts. They arrived on time and were friendly and courteous. They recommended we do a more thorough servicing because we were well overdue, but they clearly explained why and what they would do, and it didn't feel like a "hard sell" -- they were credible and we decided to invest the extra money in the more extensive work. Then it turned out they needed a part for our furnace and they wouldn't be able to get it for a few days (they went to multiple stores to try and find it, so they really put in the effort). It would mean we would be without a furnace for a few days and they were super apologetic -- they even offered to go to Target and buy space heaters for us free of charge! (Fortunately, it doesn't get too cold in the Bay Area so I said they didn't need to). They then came exactly when they said they would once they got the part. All in all, a great service experience. read more

Element Home Solutions installed our new heat pump heating/cooling system and they could not have been more professional. The whole crew was friendly and respectful. They worked efficiently and tented all work areas to prevent dust and debris from escaping into the house. They widened our ducts and vents and cleared out all of the old ducting and trash. Install day went smoothly and everything was completed within the time estimate given. We worked with Ernest from the bidding stage through install. Ernest is extremely knowledgeable, thorough and friendly. He is very responsive and answered our many questions throughout the whole process. He was present for the install and also for the inspection with the city. Mac from the office was helpful with scheduling the install and the inspection. We consulted four different HVAC contractors and Element Home Solutions was by far the most professional and informative. Their pricing was right in the middle of the bids we received. I highly recommend this company and Ernest. read more

Had my brand new A/C installed by Element Home Solutions two years ago. Almost towards end of August,2021, it got hot and turned the A/C on only to find hot air blowing and the outside fan not working. Next day i called Mr.Mac and he had the technician come out and check the unit. Very professionally he came and troubleshooted the problem and found out that simply one of the fuse was blown and nothing else. He replaced the fuse and let Mr.Mac know and i asked him about the cost and he said it was a very minor issue ,and did not charge me anything .I realized at that moment what a guy ,so honest and good business minded personally that i should atlease recommend his company and their professionalism in maintaining customer base relationship. Anyone looking for A/C guy he is the one i would recommend .Even his name is built in the work he does.M.A/C..... What else can i say his company Element Home Solutions is the best for quick professional service!!! WELL DONE BRO !! Harish Nagin ,Hayward,Ca. read more

I couldn't be happier with my experience with Element home solutions. They recently installed a Mitsubishi heat pump in my home and the whole process was seamless from start to finish. The team was punctual, professional, and incredibly knowledgeable. They walked me through every step -- from choosing the right system for the home to explaining how to use it after installation. On the day of the install, they worked efficiently, respected my space, and left everything cleaner than they found it. The heat pump itself is fantastic -- quiet, powerful, and already making my home far more comfortable while cutting down on energy use. I also appreciated how they handled the warranty registration and double-checked everything before leaving. If you're considering an HVAC upgrade, I can't recommend Element home solutions highly enough. Top-notch service, fair pricing, and true attention to detail -- a rare combination these days! read more