Installation of Google Nest thermostat: I have had the pleasure of working with Sergio 3 times in the last 8 months. He has installed two Google Nest thermostats and serviced my air conditioning unit. I also had the pleasure of working with Austin. Austin and Sergio are great and because of them and their professionalism, timeliness, care, I highly recommend Comfy. I originally contacted them because my neighbors had a new air conditioner installed in their home and met with other HVAC companies and chose Comfy in the end. They are pleased and so am I. read more

Update: After the initial review I posted, they got in touch with us and paid us a visit. They installed the vent covers and checked for electrical issues. @angie- We had posted the earlier review because we made multiple calls to your team and you only once proposed a time that didn't work for us, which was upsetting because we had made multiple attempts at that point. read more

Comfy Heating & Air Conditioning - Outlet 2 - Heating & Air Conditioning/HVAC Near Me - San Leandro, California

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Garbage company. Installed garbage products. If they sell you a "smart thermostat", just know its a scam. They'll be installing a piece of junk that doesn't turn on & off according to settings, doesn't connect with any app, crashes when the app does want to work for a second, and has no manual. I'm certain they know what they're doing because every single customer has got to be complaining and they're still installing these things. As others have also said: They'll be great and accommodating until they get your $17,000. Then you need to accommodate THEM and their schedule. Left all the boxes from the new systems on the side of my house. You need a saw to break down these kinds of boxes. For $17,000 YOU TAKE THE BOXES -- without having to be asked over & over. The boxes are still there 4 months later. Unprofessional scumbags. read more

We had Comfy install a heat pump and air conditioner after our gas furnace died. The removal of the old furnace and installation of the new equipment took two whole days, and we were very impressed with the crew. Miguel, Jorge, Carlos P and Carlos J took great care of our house while doing the work. They also found a clogged dryer vent and fixed that, and now the dryer works so much better. It is great to have a heating system that works and an air conditioner for the first time. The staff at Comfy was very patient getting the permit and sending us all the necessary paperwork. We highly recommend Comfy. read more

Had two wall heaters replaced and the entire process was overwhelming pleasant and efficient. Met up with Austin to provide me a quote and got it instantly. Set up an appointment on Thursday and the following Monday had the heaters swapped out. Carlos did the installation and he was at the location bright and early before I got there. The entire experience was great- honest, competitive pricing, expertise, no gimmick selling attitude, fast and efficient. I would definitely go back for future needs. I wish more companies were like this. read more

Austin was my guy from start to finish, and I really appreciated the way he handled everything. I'm a very particular person in general, and his communication made the whole process feel easy. The estimates were thorough and meticulous, so you always knew exactly what you were signing up for. I'm pretty sure I put him through the wringer at times, but he was consistently patient and professional. He and his team even convinced me to go in a different direction from what I originally planned. In the end, I'm glad I listened, I'm extremely happy with my new setup. Not only do I now have both heat and AC, but they also helped minimize the visual impact of the mini-splits, which was a big deal for me. The install was great too. Miguel was respectful, answered all my questions, and kept me informed anytime something didn't go exactly as planned. Overall, the team really worked with me to get things right, and I appreciate the effort they put into the project. read more

Polite, competent, and reliable. Easy to contact; good communication. top quality work.

My dryer vent duct was not routed properly- so I called Comfy and while it is not a service that they advertised- they corrected the issue at a great cost! read more

Our service technician Ron did a fantastic expert diagnostic repair on our furnace. Since the furnace would not turn on, he did a very thorough testing of the unit to find out the problem and resolved it. It was only a capacitor which needed replacement to get it up and running. He also checked tested the air conditioner for any problems. We are so happy to have an honest company locally in San Leandro. I highly recommend them for any heating and air conditioner problems. read more

Prompt! Friendly to talk to, return calls fast, easy financing Will recommend them anytime read more

Efficient, knowledgeable and friendly. Comfy is a great company. I know what to count on when doing business with them.

I called 3 vendors to get estimates on replacing my old wall furnace with more modern, central furnace. Comfy showed up on time, quickly gave me a very reasonable quote and won my bid. Through the whole experience, they were nothing but professional. Communications with them were great and they did an amazing job - all the way though setting up permit inspections. I would not hesitate at all doing business with them again. read more

Comfy Heating & Air Conditioning - A work of art. - Heating & Air Conditioning/HVAC Near Me - San Leandro, California

Great communication and great work. Pricing was competitive, but based on the constant updates and overall workmanship I would recommend them. read more

The team at Comfy Heating (a family- owned business) did a fantastic job installing a Mitsubishi Mini Split in my bedroom suite. I highly recommend their services. read more

Comfy Heating & Air Conditioning - Condenser Unit located under Master Suite - Heating & Air Conditioning/HVAC Near Me - San Leandro, California

I just wnated to thank Chelsey and Sergio. Thye were so helpfull and truly cared about solving the problem with my air conditioning and HVAC. I strongly reccomend them. They are the best read more

We needed to replace our old HVAC systems. After receiving a few estimates, we were really torn between two different companies, but ultimately we went with Comfy. In retrospect, we're a little disappointed that we didn't choose the other company, as that person was super detail oriented and the price and products were similar. We are very pleased with our new units. The team who installed the units were great. We also found their office staff to be professional and accommodating. The issue we had was with the communication between Austin, who did the quote for us, and his team. During the installation process, it was clear that the team had not been provided all of the details of our project. This added additional work for the team to correct. When we had our inspection, there were a couple of additional items to address in order to pass. Due to lengthy gaps in communication with Austin plus the availability of his chosen tech to do this work, this ended up taking months. All and all, we are very happy with our new units, so that's the important thing. The price was good, quality of the product great and the team that installed did great work. Unfortunately, I'm knocking off 2-stars due to the lack of communication and the drawn out process to complete the project. read more

TLDR - Not the best communication or installation experience. They needed to come back twice after the initial installation to fix cracks left in my ceiling -- and they were not proactive with communication. I don't write many negative reviews, but my experience with Comfy was disappointing and I wouldn't work with them again.. Before I get into the details, I'll say that the furnace system they installed works and passed inspection. But before you have them work on your system, take before and after pictures. After getting a few estimates for a new hvac system, we chose Comfy due to cost and great Yelp and Google reviews. Austin came out for an estimate on Jan 25, 2022, and a team installed the our new furnace Feb 8-9. Here's when the disappointing communication starts. We didn't live at the house, and when they finished the installation, they didn't contact me at all. I had to reach out to the technicians a day after the estimated completion date to ask if they were done, and they confirmed the work was complete. On 2/12, I go to the house to check the work, and I see really bad cracks on the wall where they had to cut for the gas line and on the ceilings where they installed vents. I was shocked. They didn't tell me about this at all. Yes, the walls are plaster, but how dare you leave my house in this condition and not tell me?! On 2/14, I sent Austin pictures of the cracks, and he said he'll follow up. By 2/22, I hadn't heard from him, so I called the office and spoke to Angie, who scheduled someone to come fix the cracks. Finally. I would've appreciated more proactive communication from them. I also asked about the permit because I hadn't seen a permit, even though the installation was done. When I finally got a copy of the permit, the application wasn't filed until 2/22. Shouldn't they get the permit before doing the work?! They need to better communicate every step of the process from installation to final inspection. After they fixed the cracks, I noticed that they didn't fix 2 other cracks, one where the bedroom vent is, and one where a brand new thermostat was installed, so I texted Austin again on 3/4. He told me the technician said the crack was already there, and that you can see rounded edges in the crack and some paint, which indicates it's been like that. He also said that they had to cut the wall for the gas line but not for the thermostat. Ummm how TF did you guys install one without cutting the wall when there was nothing there before?? BS. I asked him that and he ignored it and said fresh cracks do not have paint or rounded edge. Also, why TF would I be okay with you guys installing a thermostat if there was a crack there? You can see in the picture that the crack starts where the thermostat is. Unfortunately, I don't have a before picture, so take what you will from this review. They did come back to fix the crack in the bedroom though. One last thing that bugged me -- I gave them the payment for the work after they fixed the last crack. Later that afternoon, I get a voicemail from them telling me I have to give them a check. How about double checking with your team first before calling me to ask for a check that I already gave? I also had to schedule the final inspection myself. Not sure if this is common. As you can see, my experience with Comfy wasn't great, and I hope this review helps. read more

Comfy Heating & Air Conditioning - Crack where new thermostat was installed - Heating & Air Conditioning/HVAC Near Me - San Leandro, California

Great customer service and interaction. Thanks Felipe for excellent service and taking out time to explain the functioning. I would recommend and consider calling again. read more

Comfy Heating & Air Conditioning - Furnace Services - Heating & Air Conditioning/HVAC Near Me - San Leandro, California

I used this company for maintenance a couple of times. The first time went well, the second time I also asked them to repair a HVAC duct. Fine, they gave me a estimate. I told them and the technician to please fix it. I called them 2xs made it clear I wanted it fixed and they are just ignoring my request to schedule it. Frustrating. I won't use them again. read more

5 stars. Would give higher if I could! Bottom line up front - Good prices, very responsive, good/fast service, experts in HVAC and electrical. I contacted Comfy along with 3 other AC companies in the Tri-Valley area to replace an upstairs unit. I asked for several quotes on different types of AC units and only Comfy and 1 other gave me the correct quotes the first time. Comfy was more expensive but I had a better feeling about them so I asked them to come down and match which they did. Install was scheduled out 3 weeks and took 2 days, it all went smoothly. About 5 months later the unit stopped working during a heat wave but my downstairs unit kept working. Honestly was pretty annoyed since this is a new unit and my downstairs unit is over 20 years old. The Comfy unit kicked back on after the heat died down and worked normally. The service tech came out later that week and couldn't find anything wrong. This past Sunday (3 day Labor Day Weekend) the upstairs unit quit again and stayed off (old unit continued to work normally). I was very annoyed at this point but Comfy got a tech out on Thursday. The tech determined that there was no power going to the AC unit. My AC units are powered by their own breaker mounted right next to them and he determined there was power to the downstairs unit but not the upstairs. He disabled the power to the breaker and took it off, THE ENTIRE BACK WAS MELTED AND CORRODED!!! This was not a Comfy problem, it was an electrical problem. LUCKILY, the tech, Abel, was also an electrician, he ran out to the store, got the parts, and mounted a new breaker box for me. Both AC units have been humming. I did still have to pay for it because this is not a warranty issue but well worth the price. This was probably a major fire hazard. Thanks Abel! read more

Completely different company during the sale and after. Very responsive with quotes & scheduling installs. however, it's been impossible to get someone out to remedy an issue with the newly installed units. Do your homework! me - i would not use them again. read more

Comfy recently installed a replacement gas furnace in my crawlspace. From the estimate through completion they were competent and professional. Everyone involved was great. I highly recommend their services. read more

I reached out to Comfy Heating & Air Conditioning since they installed and completed maintenance on my minisplit unit. They were quick to respond and provide a time and date for HVAC maintainance that qas convenient with my schedule. On the day of the service, the scheduler sent a service reminder with a picture of Gustavo, the worker coning to complete the HVAC maintenance. Gustavo was friendly, professional, attentive to details, respectful, efficient, thorough and just overall a top notch valuable worker. I highly recommend Gustavo and this company for any job read more

Comfy helped install a central cooling/heating system (heat pump). Miguel, Jorge, Edwin did an awesome with the whole installation. They also took out the old equipment and did a good job patching the old equipment space. The system works great and would recommend comfy for any cooling systems anyone wants to install. read more

Comfy Heating & Air Conditioning - Vent - Heating & Air Conditioning/HVAC Near Me - San Leandro, California

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Sergio V was absolutely wonderful! He was very polite, clear, and helpful. He was even super kind and understanding with my dog He diagnosed the problem promptly and got the heat back on. I highly recommend this business. read more

After 18 years and the adverse effects of global warming more obvious in recent years, we finally bit the bullet and installed AC and replace our furnace with a more energy efficient one. Since there were technically two installations, they sent a team of 3, Miguel and Pedro who worked mainly on the removal of the old furnace and the installation of the new one in our attic while Rigo single handedly installed our condenser and sealed our ducts/vents so we can pass the upcoming HERS test. They were friendly and efficient finishing the project up in a day. Although it has not been hot enough to really give the AC much of a workout yet, we did test it out for a couple of hours. Amber was a pleasure to communicate with for setting up appointments, questions, and confirmations before and after the job was done. read more

Comfy Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - San Leandro, California

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It's been over a year since my last update. I thought to leave it at that, but I've received a couple phone calls now asking me to remove the pictures that show their business in a negative light. Surprisingly, in none of these calls did they ask if my furnace was working properly. This year has been hard on everybody so fine, I will remove the pictures, but I'll update my review to include the conclusion (I hope) to this saga. My furnace was short-cycling. Something definitely was not right. What more could I do other than to keep pushing the issue? I felt like I was being gaslit, which is appropriately named in this case. So in Fall 2019, I called a completely different HVAC company to take a look. Since my furnace was only 7 months old, they pointed out that it's still covered under Comfy's warranty and should be fixed for free. I BEGGED them to help me instead. They showed compassion, diagnosed the problem, resolved two issues, and after all this time, I finally had a working furnace. My pictures have been removed. Please, let's just go our separate ways. read more

5-Stars to the Comfy team. Claudio installed a mini split in our garage today and it's game changing. We appreciate his attention to detail, cleanliness and professionalism. Comfy also did a complete new system at our neighbors home. I would highly recommend them for all jobs, big or small. read more

Comfy Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - San Leandro, California

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Gustavo is a Very Good trouble shooting HVAC Tech. Angie and her crew in the office I found to be efficient and professional. Gustavo is an asset to the Comfy Team. Thx. T.A. Alameda read more

I found this company to be very fair and standup. Great responsiveness, professionalism and fair pricing. The initial service call was quick and informative and we were fully informed of our options. Once we got the quote, everything was transparent and reasonable. Will definitely hire Comfy Heating again! read more

Comfy HVAC just completed an install of a 3-ton heat pump at our home. From start to finish it was one of the most professional contractor experience we ever had. The estimate was timely, clear and competitive. They ensured we received all eligible incentives and rebates. The installation took place on time. The crew was great, carefully checking with us in the location of all the registers and coming up with creative solutions. The duct work in the crawl space is the neatest I've ever seen. Every day they cleaned up and took the trouble to answer any questions we had. We can highly recommend Comfy, and especially the crew we had. read more

This team is amazing. Gustavo came out Friday at 4pm on Memorial Day weekend to service our air conditioner. He spent a long time finding out the problem, which was a small break in the refrigerant line (the system is over 12 years old). I had zero (0) psi in my system. Abel, who fixed our heating unit and installed our ac 12 years ago even remembered our system! He knew the piping and how it was set up. I was thinking the cost of repairs would be close to a new system. Abel explained the details and it wasn't even close. So Gustavo worked till after 8 pm to fix everything and get the system working (I even had to wear a jacket in the house till he got it just right). Even Heidi handled all of my, probably lame, questions with professionalism and courtesy. These are the people you want to handle your AC and heating concerns. They did a great job 12 years ago and came through again. read more

Comfy Heating & Air Conditioning had the most competitive & comprehensive pricing from other HVAC companies. They have been servicing our old York unit since 2015. Today, we confidently chose Comfy to install our brand new Carrier Heat Pump & Air Handler. We greatly appreciate Comfy's excellent & professional Heat Pump & Air Handler installers (Carlos, Claudio & Jefferson). read more

Comfy Heating & Air Conditioning - Comfy BEST TRIO (Carlos, Claudio & Jefferson) Heat Pump & Air Handler installers. - Heating & Air Conditioning/HVAC Near Me - San Leandro, California

Very responsive and helpful in helping resolving my Tankless issues in late evening. Thank you so much!! read more

Very knowledgeable and professional people. They understand the ins and outs of various new technologies and recommend the right unit for the home. The installers were superb. I had a blockage in one of the ducts that was very hard to reach through the walls. They accommodated my request to cut through the wall and fix the blockage. I tried various other companies to investigate the block and no one could even find it. They really know what they are doing. They also help you with the rebate paperwork if you choose to switch away from an older gas based unit. Which I highly recommend doing. read more

Sergio Valadez from Comfy Heating provided a scheduled maintenance for our home heating system. He demonstrated professionalism by conducting systematic and thorough service and evidenced what he did with photos. Sergio was also courteous and respectful. read more

None, after a bad experience last year, we followed through with the service and changed our initial review after a additional consultation. Being considerate. 1yr later equipment out and had to wait three weeks for an Appt. (Understaffed) Came out day after Thanksgiving and still on 12/3/22 no report or follow up. Called in to say hello, Seniors still in the Cold with no repair follow up! Called in and told no notes of us being in the system. Not good at all ~ we tried understanding. Now we're just cold. No return calls! Seniors in the cold & rain !!!!!! Won't change the review this time! read more

Comfy HVAC just completed installing air conditioning and remodeled my air filtration system. I now I have a 16" MERV filter instead of the 1" my furnace came with-this will be so useful if we have fire seasons again. They worked on my ducts and fixed a few that not hooked up or connected incorrectly. I was told the job would take two days--they finished it in one full day! My 3 person team (Carlos, Jefferson and Claudio) did a great job. They were friendly, communicative and respectful of my space. I also appreciated that the owner estimated the work and kept the cost down by installing the system with my current duct work. He also knew the city codes well so the AC system location should not raise any red flags with it's location on the side of my house. I got 5 estimates before going with this company for the work. They were not the cheapest estimate but my friends used them, loved them, and they were highly professional and high quality. read more

I received multiple quotes from other ac companies for a new lennox ac installation. Austin is awesome he is able to price match and provide the best service possible. Before checking out Costco I would recommend checking these guys out. Comfy provided a clean installation, and provide step by step procedures on how to receive the necessary permits and inspections required by the city. Upon inspecting their work they pay great attention to detail to make sure we pass the HERS and city inspection. They are able to provide the steps necessary to obtain zero interest financing for 24 months through home d. read more

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I ordered an HVAC maintenance and Nick Liang did a phenomenal job, he checked entire HVAC system and make sure they are running correctly. He filled up my coolant with a descent price to make sure the cooling system running without any issue. I would highly recommend him and will use him for the future maintenances for sure. read more

Comfy Heating & Air Conditioning - Professional HVAC maintenance - Heating & Air Conditioning/HVAC Near Me - San Leandro, California