"The technician, Lee, was very good. He explained what he was going to do before he started working. He also took pictures before and after. He also discussed options, "what if" and what to expect. The van is loaded with equipment and parts seemingly able to fix any plumbing problem. Lee was personal, cheerful and professional. He knows what he is doing." It all started when I received a call this morning from who I think is Laurie. She was cheerful, understandable and very easy to work with. Lee and Laurie gave me a favorable impression of Harris Water Heaters. Very good. I would do business directly with them. read more

The technician Joseph explained everything in details. He is very professional in terms of knowledge and installation. read more

Harris Water Heaters - Navien NPE240 A2 - Water Heater Installation/Repair Near Me

The technician Randy was professional and knowledgeable, explained the work he planned to do, and answered my questions clearly. After completing the work, he professionally and politely reviewed everything he had done. He was kind and personable throughout. read more

Amazing company, and wonderful caring employees. we had our water heater go out, used our home warrenty company who contracted with Harris. Harris some how worked us in not just once but 3 times. First time to come out and find the control valve had failed and order the part. Second time to install part (Ferguson order wrong part). The third time with the right part. Tech was awesome, he took great care and made sure we understood what was going on, even after the wrong part was ordered, he made sure the right part was rushed and was here just after lunch to get us back up and running. 100% this company is the one to do your water heater. read more

Very professional and prompt. Appreciate Raul explaining the work that was being done and also provided safety instructions

Brian, Lorin and everyone that works with Harris Water Heaters are phenomenal! They were extremely professional and friendly. Gave excellent advice. Sold me a fantastic water heater. Finally, Brian did a great job installing the water heater and bringing everything up to code. We are extremely thankful that we chose to go with them. Thank you to all of you at Harris Water Heaters! read more

My shower was lukewarm yesterday morning but only realized about 4:00 pm that pilot light was out. Unable to restart it, PG&E sent a technician at about 6:30 pm and he diagnosed a faulty controller. Luckily I have a warranty with First American and submitted a claim at about 8:00 pm and they assigned Harris Water Heaters. Randy arrived at 8:30 am this morning and quickly replaced the faulty unit. Very happy with the efficiency and seamless repair. Highly recommended. read more

Requested service thru my home warranty. Prompt, knowledgeable, and friendly. Explained the constraints of my system. Didn't try to upset or charge extra. read more

My technician, Lee in San Diego was prompt and knowledgeable. He explained in detail the problem and recommended a solution. The entire experience was seamless and service was exceptional. Lee arrived promptly at 0800 and completed the job in less than 30 minutes. read more

Bryan arrived on time to replace our 28 yr old water heater. The week before he presented in detail all my different replacement options. He is very personable and an excellent technician. He completed the job on time and on estimate. I highly recommend Bryan and Harris Water heaters and will definitely use them for future projects. read more

Jorge was awesome! He was polite, quick with the service and diagnosed the problem right away.

We had a fantastic experience with Harris Water Heaters, all thanks to Bry an. He was absolutely amazing! I truly appreciated his candor--he took the time to clearly break down what could be done versus what should be done, which gave us complete peace of mind. Bryan is incredibly friendly, professional, and trustworthy. There was absolutely zero pressure to make a decision on the spot. On top of his excellent work, he even provided referrals for restoration and contracting services just in case we needed them. It's rare to find that level of honesty and helpfulness these days. We were referred to Harris Water Heaters through our home warranty company but I'll keep his info on file should any of our friends need his service! read more

My experience with Harris Water Heaters has been extremely disappointing. Unless you're extremely desperate, I would never ever use them! Especially not the technician Raul!!! The WORST!!! The same technician RAUL was sent to two different properties of mine. About a month ago, he came to my home in San Francisco. This past weekend, he came to my home in Oakland. In both cases, instead of repairing the water heater, he concluded that there were installation issues that prevented him from performing the work. Those findings were then reported to my home warranty company, which used them to deny coverage until I pay to correct the alleged issues myself, or hire them outside of the insurance company to probably pay a higher amount than what they would pay the insurance company. He left a note on my table with the cost to repair of $1200. I find it very difficult to understand how the same technician reached essentially the same conclusion at two completely different homes. It gives the impression that he was looking for reasons not to perform the repair rather than making every effort to diagnose and fix the problem. I never even met the technician because I was at work during both visits, but based on the reports and the outcome, I have no confidence in the quality of the service provided. He spent over 45min trying to locate the water shutoff valve and was unable to do so before considering leaving the job. That does not inspire confidence in his expertise. As a direct result of these visits, I have now been without hot water for five days. I am spending my own money to hire an independent licensed plumber, while also fighting my home warranty company's denial of coverage. This situation has caused unnecessary stress, inconvenience, and expense. I cannot recommend Harris Water Heaters based on my experience. I expected an honest evaluation and a genuine effort to complete the repair. Instead, I was left with denied claims, additional costs, and no hot water. read more

Jorge was able to come same day as I called. Arrived on time and fixed the problem right away. Jorge was great at communicating the problem, what was needed and all the costs. I was shocked that I could have a brand new water heater within 2 hours of the first call. Very happy customer. read more

Brian was early! That is always wonderful! He was friendly, thorough and efficient. A "one man show", which was surprising and a little concerning. I had expected at least two. He was in and out a little over 3 hours. This with a full water heater replacement. Before leaving he gave a brief summary of how to turn water off in an emergency and the working components. Thank you Brian I look forward to years of satisfaction and HOT water with the new equipment. read more

Very professional clearly explained the issue and fast in fixing it . Thank you for the great job.

I called my home warranty on a Friday and after speaking to them they were apprehensive that my water heater would be resolved that day and I would be out of hot water for the whole weekend. Soon after, I received a call from Harris Water Heater and the receptionist said they could send someone out in 10 minutes. Jorge the tech came out and quickly resolved the issue. I was surprised and very happy that it all worked out and was fixed so quickly. Would recommend. read more

Water heater replaced last week. Today: OVERWHELMING GAS SMELL. Called Harris and earliest appt to handle this is two days later. Called PG& E, they tested the heater connections...so much gas leakage that the tester started beeping. The connections were not sealed properly. This is HIGHLY disappointing and extremely dangerous. Now, water heater is out of commission until Harris decides they can come take care of it. Thanks for putting my family at risk. read more

Lee was very thorough and friendly. He explained everything that needed to be done, and all the procedures that will take place afterwards. He was well organized and worked rapidly even in the unsually hot weather. I strongly recommend him. read more

"Randy was professional and very helpful answering my questions. He was very knowledgeful and explained thoroughly regarding the work he.had completed. Thank you to Harris Water Heater and Randy.". read more

Bryan was excellent and very professional. Took the time to explain everything fully and we knew what to expect. He made sure we got the best appliance and service for our home. Very good value too. Overall extremely pleased with this company and technician. read more

"Harris Water Heaters initially scheduled the appt. for Wed AM, then called me to let me know they got an opening today (Monday) afternoon. The technician (Jorge) was very professional.". read more

Bryan and crew helped us with a water heater replacement. He was prompt, professional, a good value, and managed to finish in a few hours despite having to lug the water heater and its replacement up about a 3 story flight of stairs. I highly recommend Bryan and Harris Water Heaters for all your needs. They helped me pick a replacement that works for our family size, and suggested some additions that provide great quality of life upgrades. read more

Our water heater broke suddenly and we got their Service through our first American Home warranty. They replaced the water heater the very next day. They were very responsive and Jorge did an excellent job . Prompt and professional. Highly recommend read more

Jorge did a great job. He arrived on time. He is very courteous and explained the issue and resolution.

A bit of a long read but covers my whole experience. I get you pay for experience but you don't pay for crazy price gouging. My water heater started to leak on Saturday. I called my home warranty who scheduled my appointment with this company to replace it. They came out and wrote up a quote and sent me a quote based on what home warranty would cover vs what I had to pay out of pocket. I approved the work which was done. On Monday I got a call from them saying they quoted me wrong and my coverage didn't cover certain things after the tech on Saturday said he had to review my coverage before my quote. Monday they said I need to pay more money out of pocket (several hundred dollars) due to their mistake of my coverage and the clerk said if she was in on Saturday it would've been caught. So basically they spent my money without my approval and money I didn't authorize and are now expecting me to pay and told me I can't get a permit and or warranty work if it's not paid. They made a mistake not me. Also after reviewing the quote the code section has a list of parts. The mark up on parts is over 100% on basically every part. 80 dollars for a 2x4 piece of wood and 81 dollars for a drain pan which is less than 30.. I don't recommend this company due to the issues above. I understand mistakes are made but they just expect me to pay more based on their mess up and more than I authorized them to spend. read more

Harris Water Heaters - Quote and crazy inflation for parts... under codes. - Water Heater Installation/Repair Near Me

Excellent service! I was surprised by how fast they responded through my home warranty. They sent a technician, Joseph, the same day I filed the claim. My 10 year old water heater had an ignition issue, and other companies said it needed a full replacement. However, he was professional and honest, he fixed it with a simple part replacement and got our hot water back in no time! Highly recommend him and this company. read more

Randy arrived early and finished the job quickly with no disruption. Highly recommended.

Raul came early and finished in no time. very knowledgeable and professional. Would definitely recommend to my friends and family.

I called Lauren for a new water heater and it was installed the same day! 1 man (Raul?) showed up to look at the heater and give an estimate. Great pricing. Once I approved, 2 men more showed up to install the water heater. It was quickly done. read more

Great Experience. I was connected through my Home Warranty and I was skeptical of the negative reviews, but my experience went well. Jorge was professional and explained the process in detail. He was quick and efficient. I am happy to have hot water again. read more

"Joseph was outstanding from start to finish. He was professional, knowledgeable, and took the time to clearly explain the issue and the best solution. He responded quickly, worked efficiently, and completed everything within the expected timeline without sacrificing quality. His expertise and attention to detail gave me complete confidence in the work he performed. If you're looking for a reliable plumber who gets the job done right, I highly recommend Joseph. A true 10 out of 10!". read more

Jorge and Raul are amazing technicians. They were amazing helping us fix our water heater. Great service by Harris water heaters. Thank you everyone! read more

I cannot thank Harris water Heater enough , we were without hot water and expressed our urgency to have hot water . We have our 89 year old mother living with us and it was urgent , they went above and beyond to have a part shipped and called me the following day stating they would be out on a Sunday to install the heater. Max 3 days !! Excellent service and staff ! read more

I saw some bad reviews and being honest I voiced my concerns before the job started to dispatch. I was PLEASANTLY SURPRISED AT HOW PROFESSIONAL AND KNOWLEDGEABLE BRYAN was. He explained everything that was going on in detail and offered SEVERAL SOLUTIONS even though he gave me some bad news about my water heater. I HIGHLY recommend Harris Water Heaters. THANK YOU BRYAN! read more

Had our hot water heater go down Sunday night but was able to re-ignite however with much difficulty and unusual sounds from the heater so decided to keep appt that I had scheduled via our home warranty with First American and was referred to Harris Water Heaters. We have been very apprehensive with the contractors sent by our warranty company as our track record was 50% with previous contractors. Entire process with Harris was seamless and efficient from scheduling to the service itself which was within 12hrs of our request! Randy was our technician and we can corroborate others who have had nothing but praise for his work as the superlatives are justifiable. He was efficient in diagnosing and providing a solution. We would have no hesitation in using Harris again or referring them to friends/family. read more

[Updated] I bit the bullet and got them rescheduled through my HOW because its so much of a hassle to get your AO smith water heater replaced under warranty. That's another story for another day! But these guys pleasantly surprised me by scheduling and replacing the water heater the same day. They fixed all prior issues w/ hot water running in a few hours. The crew was professional and courteous. Thanks. Just a month after they installed a new water heater that seems faulty from the start, slowly leaking water from everywhere. They installed it as part of my home owner warranty. The person I spoke to explained that they can only come out if I raised another paid service request with Old republic. Even though they admitted it was a lemon and the pressure release was improperly installed. Now I'm expected to pay additional trade call fee for a poor job done in the first place. Hows that for quality of service and accountability? They are unwilling to diagnose the problem to claim a replacement water heater without charging me for a site visit. Unfair!! read more

The dispatcher who answered the phone was very kind and knowledgeable about water heaters. The maintnance work went as expected and completed in a timely fashion. read more

"Best vendor ever! Fast! Intelligent. Fixed issue Yay!!!! So happy". House hot water wasn't working. They came the next day and fixed the problem before noon. :) read more

Company quotes a price over the phone and triples it after the work is done. They quoted $149 travel cost. The plumber was here for 1/2 hour. They charged me an extra three hundred dollars saying it was for his time and office work. Beware. read more