Eduardo came to replace our dead hot water heater on Super Bowl Sunday. He was professional, timely, and did an excellent job - especially given he was stuck in our dark basement for hours when he could have been watching g the game. 10/10, would recommend to anyone who needs such service. read more

To the point, I would HIGHLY RECOMMEND Payless Water Heaters for anyone. When our water heater started leaking, I reached out through yelp and Payless Water Heaters messaged back first. After they came to the house to give us a free estimate on a replacement heater. Our old water heater was actually 25 years old. The technician was named Luis and he was very professional and gave us our options on what was needed. They gave us a few discounts including senior citizen discounts. Yesterday they came at around 8am and the job in roughly 3 hours. read more

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Water heater broke down. Every place I called wanted me to purchase a new tank with a new installation. Luis and team were able to diagnose the problem and replace a control valve for me and saves me quite a bit of money. The job was finished in about an hour. Excellent service, will call again for this dedicated water heater service. read more

Eduardo was very skilled. At one point, he solved a difficult problem of how to get the old tank water heater through a door that had been installed after the old water heater had been installed. He and his helper did a great job of removing this water heater. read more

Luis B was our technician that came out to work on our repair. He was extremely professional, and very knowledgeable to answer the few questions I had. On top of that he took care of our issue quickly, and efficiently. He pretty much finished the job around the estimated time he said he would finish. Then thoroughly explained what was performed. We would definitely use Payless Water Heaters again. Thank you so much for the excellent service. read more

Great service, solid expertise and excellent price. Joel H was our technician. He came in and patiently went through our old water tanker and tried to solve our problems. We eventually decided on a replacement unit which he gave us a great price. He was very professional and I would recommend this place without any reservation. read more

I woke up to water flowing out my garage door and I knew that I wasn't going to drive into work that morning. I called Payless Water Heaters at 6am and they scheduled a technician to arrive between 8 -10am. They called promptly at 8 and told me that Joel would arrive at 8:30 and provided me with a picture for easy identification. Joel was very knowledgable, friendly and confident that he could help resolve the situation and install a brand new water heater immediately. His work was efficient and tidy. Not only did he install the new water heater very well, I was able to get to work by lunchtime. Payless helped me resolve a big issue and let me get to work and not loose an entire day to dealing with a broken water heater. Great experience! read more

I needed a tankless water heater replacement. And I had Danny from Payless to do the job, I am very happy with Danny's professional work. He also recommended to put a water pressure regulator, however, I t put off for the time being, but still apreciate his recommendation. read more

very helpdull fast and efficient the preicing is very fair. very friendly and knowledgeable

Great service. Water heater went out thanksgiving day, Tristan came out first thing Friday morning. I was provided with a thorough and clear explanation of the status of my 20+year old water heater and my options on how to proceed. Tristan took extra time to answer all my questions thoroughly and did not push me on which path to go with. The work itself is immaculate and very well done. I feel good having a reliable, higher end, and properly installed water heater. read more

could go on and on ....nightmare. day after install,,,,leaking,,,installer comes says it is fixed... next day still leaking...finally after near blowing a gasket they install a new one. They said they price match ...JOKE... I submitted a quote for $800 less...they scammed it away. bottom line use Lowe's, home Depot or referral from friend. $3779.00 I got taken!!!!!!!! I feel the fool!!! read more

Very prompt which is good because that leak was only getting bigger. Extremely detailed explanation of options and very reasonable pricing. The technician was very polite and considerate of our property which is always appreciated. read more

Payless replaced my water heater in October of this year. The technicians are good and competent. The Mgt team there seems uncoordinated and are non responsive. read more

I called Payless Water heater when our waterheater burner broke during MLK weekend. They were able to install and complete the work by Tuesday, which I was very happy about since having no hot water in the winter is critical. Thanks! read more

The company was easy to work with. I called in and they explained there service call charge and that would tell me the exact quote was the issue had been discovered. Joel H can out within the stated time frame and was able diagnose the problem and gave me the option of either fixing the water heater or replacing the water heater. He explained the cost of each option. I took the repair option and he was able to complete the job within 40 minutes. I am so happy to have hot water again. I highly recommend Payless Water Heaters and Joel H the service technician. read more

We had a water heater started leaking on a Friday night. I looked on Yelp to get an idea of who to call. I asked for some quotes from 5 different places and was prepared to go without hot water for the weekend. Several places contacted me with quotes and when they could do the work. Two could come out the next day. Payless was able to get here first and their quote, while higher, offered things I hadn't considered such as leak detection and automatic shutoff valve. Good warranty for hardware and work also added some cost. All gas lines and valves replaced. Max the tech was professional and explained everything thing clearly. I am happy with the work and would recommend giving them an opportunity to quote your work. read more

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Great job by Tristan from Payless Water Heaters. The replacement job was done thoroughly and cleanly. Much appreciated, Thank you.

I called after typical business hours and they answered. My tankless water heater was acting up. They made me an appt the following day and arrived on time. Tristan the mechanic immediately diagnosed the problem and fixed the issue. No brainer who to call next time. Thank you read more

Joel H was amazing. He answered all questions we had and the install of the new water heater went smoothly.

"The service provided was exceptional! From start to finish, the team was professional, efficient, and went above and beyond to meet my needs. I couldn't be happier with the results and would highly recommend their service to anyone in need." Revise review, 4/1/2024 Thank you guys ... read more

Anthony was who installed the new water heater also there was a man here earlier in the day helped our friend connect the water hose so they could drain it, all went very smoothly and Anthony did a great job, I highly recommend them read more

9/3/2016 Payless installed American Standard 40 Gal water heater for $1254, 1/5/2022 (less than 6 years), it leaks in the bottom and needs replacement. I called Payless, they don't deal with warranty replacement, I need to call American Standard for warranty claim. The best they can do is offer a $150 warranty credit, this is useless, a new one cost 2k. Being winter time, my family needs hot water, I don't have time to wait for warranty replacement. I end up calling another company for a new one for a lower price. Don't use Payless if you expect them to honor warranty on parts. Also shop around, there are lower cost from other company. read more

Payless Water Heaters - Water Heater leaked after 5 yr and 3 months. Payless will not replace under warranty. - Water Heater Installation/Repair Near Me

My water heater lost hot water and I had a Payless guy came over. He inspected the unit and said it's beyond repair and needed to be replaced for more than $5000! I had another contractor come and look at the same thing. It costed me just $270 to replace a part and fix it. Payless Water is either incompetent or totally dishonest. Stay away from them. read more

The technician that came to our house was Joel. He arrived on time, very professional and friendly. Joel diagnosed the problem of our tankless water heater, explained everything in details, and gave us a quote. Joel also promptly communicated to his manager about price matching. I highly recommend Joel and talking to Payless Water Heaters. read more

Payless Water Heaters was incredibly helpful from the moment I called to set up the appointment to the end of the repair. My technician Romero Travis was professional, efficient, helpful, and went above and beyond to ensure my water heater was functioning well. He even offered tips to help the longevity of my water heater. In addition, Payless is reasonably priced. I would highly recommend them to anyone needing water heater repair or diagnostics. read more

Our tankless water heater went out and after having two other vendors come look at it (one electrician and plumber) we got lucky when we called Payless. Joseph was our technician in this family owned business and on his visit get it working and gave us great advice to keep using it as long as it lasts. I greatly appreciated that he didn't push immediate replacement. He mentioned that they keep many tankless water heaters in stock and will give us a credit for our initial visit. The next day our tankless heater died for good and, even with a late afternoon call, made it right over and had a new one installed that evening. Payless offered two choices of tankless water heater and full warranty. The install was fast, fairly priced and the work area left clean. I highly recommend Payless for terrific service. Great value. Joseph was incredibly helpful, explained everything and responsive. read more

I called Payless water heater in the valley. Manager Mike was very helpful and sent in Technician David H to install the Bradford White water heater. David did a very good job and explained to me about the heater. Kudos! to Payless water heater company. Thank you read more

Great service and well knowledgable technician (Matt). Helpful in answering questions and providing feedback. Overall pleased with service read more

Payless Water Heaters - Water Heater Installation/Repair Near Me

I don't know you all give these guys 5 stars! I'm a property manager for am apt complex, they installed brand new water heaters in all 4 bldg, 1st one was fine until 6 months later they come out and said it's not the water it's one of the pumps that they didn't install so we had to pay for that ! 1 year later the motherboard went out this time they try to say it was electrical issue, not it's not it has its own closure nothing else there! We were still under warrant but for some reason warranty didn't cover it! 2nd & 3rd water heater installed, everything was fine about a year later issues again, they tried saying electrical issues again, not it's not had the electrician out to check, he said everything is fine, they changed the motherboard, the day they came warranty expired that day, they said we had to pay for the motherboard warranty expired! Today 9/11/24 once again water heater not working the tech came out did diagnostic, before he said anything, cause I can hear him talking with his boss about electrical, before he said anything, I told him you're not going to tell me about electrical issue again this is BS because we were still under warrant this water heater is only 1.5 years new, we were still under warrant, fees waived for parts & labor, but I already knew they were going to use that electrical issue again! After going back and forth with him I told him talk to my boss, my boss is a retired construction, fire Marshall & everything that has to do with building houses apartments, my boss told explain it the tech mumbled what he told us, my boss laid it into him! It's a bunch of BS with electrical issue they are using ! Especially if your under warranty, they will make sure you pay some other way & say it's your fault not there's! read more

Unfortunately, our hot water heater broke. The price was reasonable compared to other quotes and they offered to come out within a couple of hours of calling. Joey O. from Payless came out and was very knowledgeable about our old unit. He made it clear it was time for a replacement. I am glad we did business with them! read more

Our water heater went out over the weekend, after looking at reviews on Yelp and Angi's list we contacted Payless Water Heaters. It was after hours and I stated it was a non emergency, so I was not expecting an imediate response. They got back to us first thing in the morning and scheduled an appt for later that day to have Joey O. to come out and provide us with a quote for the needed work. Based on the age of our unit I figured it would be a full replacement and we were hoping to go tankless. Joey arrived right on time and quickly came to the same conclusion I had. He spent the time to look over our existing setup and was confident that we could go tankless. He provided us the quote and began the work first thing the next morning, 5 hours later the job was done. You know you are getting old when you get excited about things like water heaters but we truly excited to finally go tankless and very pleased with both the hardware and the installation. The only issue I had was that it happened so fast we didn't get to give Old Tanky the viking funeral it deserved. All jokes aside if you are looking to transition from a traditional water to tankless, Payless Water Heaters is the company to call. read more

The package I purchased came with a 9 year manufacture warranty. I registered my water heater with Bradford white, after over a 1 year, it still says 6 year. I called multiple times and was assured that they just needed to file the paper work... never happened. It is almost as they know you will eventually stop calling them. On the plus side. Joey installed my heater. He was professional, nice and did a good job. later I had an issue and they did come out and fix it promptly. My neighbor had his replaced. It should cost you $1600 total. Their cost was no where near that. The amount I paid was definitely not worth what I received. First time replacing a water heater, lesson learned. 2 star rating is because of high price and for them never registering my the extended warranty with the manufacture. read more

Max P, our technician, was very friendly, knowledgeable, knows what he does, came on time, explained everything, transparent about the costs etc, changed our leaky 50 gal water heater all by himself & set up the new one. Highly recommend him & this firm. read more

Max P. was quick to come over, assess the our needs and quote us for 2 different methods. He did a great job replacing our water heater! Cleaned up the piping and even removed an extra gas line that wasn't in use. We'd definitely work with him again. Thank you! read more

No hot water! But they came out the day after I called, and tried to repair, did the testing, but still could not fix it. So they installed a new water heater--very professional, they have all that they need to repair or replace in their van, so it worked out very well! I had just used them in Southern California and they were terrific there, too. read more

We woke up this morning to our water heater leaking and needed help fast. Luckily Payless Water Heaters were there and managed to replace our 18 year old water heater with a brand new one. The technician that came out (Joseph R.) was incredible. Joseph R. did a very quick and efficient install and broke down all the new components and features while being friendly and professional. Customer service like this is very hard to find and I would gladly do business with them again! read more

I called Payless Water Heaters to come in and replace my leaking water heater. They came in the same day and gave me several options at various price points. Their prices were reasonable and more importantly Joey O. Did a fantastic job. His work was top notch! read more

We needed a water heater fixed - first call to Payless Water Heaters, impressed by courteous phone manner. Joey O. came out the next day to repair the thermocouple & inspect our (old) 19yr old heater. Replacement was recommended or we could take our chances with the heater going out again - discussed the pros & cons of tankless vs. tank. We opted to replace with a "stubby" that has all the bells and whistles. A bit of sticker shock - prices are sure different from 20yrs ago! Payless was able to come immediately after the weekend to do the work. Joey O. also did the installation - very personable and informative - He gave me a seamless orientation to the new water heater. The installation was relatively quick, and the work area tidy and no standing pools of water. Excellent company, excellent employee. read more

Joey O was awesome. Really helpful and patient with us. Replaced a brand new water heater promptly and professionally. Highly recommended. Excellent customer service, will use him again for sure ! Thanks Joey ! read more

Max was our tech and you couldn't ask for better service. Arrived on time, did a great job. He added wood structure to bring our water heater (strapping) up to code. And as their name says (payless) we did save as much as $1500 over other quotes ! read more