Bob has been a godsend. My dad is 80 and is unable/unwilling to learn new technology. His computer…read morewas from 2001. It failed twice, and Bob came to the rescue twice. Yesterday when I took him the computer, Bob diagnosed it and ascertained that the computer had finally died. He sold me a used replacement for a fair price that is an upgrade from my dad's old computer, but not too upgraded - so that my dad feels comfortable using it. I am so grateful to Bob. He is professional, explains everything clearly, and is a super nice guy to boot. Thank you, Bob!

Owner was super nice professional flexible on scheduling me to come by to help me. reasonable…read moreprices for what I needed which an adapter for a device i have and couldn't contact manufacturer. He's a keep a clean shop organized and I would use him for other needs in the future. Thank you, Marc

We needed some track lighting. After visiting two other high-end stores that didn't have what we…read moreneeded, we received good advice, a competitive price, and pleased with the service at North Bay.

This place is amazing! Just like other reviewers say, it doesn't look great when you walk in, but…read moreboy, do they know their business. They also had everything I needed in stock, which was fascinating because the place is pretty small. Vonte was wonderful. I walked in in a cloud of cluelessness and had lots of questions. He patiently listened to my tale of led lights and buzzing dimmers, and then we jumped right in. He didn't rush me. He explained everything and even set me up for success when my electrician arrives to install. From a female perspective, this place is awesome.

This review has been way overdue. I just finished a plumbing project for my mom, and I thought that…read morethis was the best time to visit Yelp. My family has been been doing business Ace/Pini hardware ever since it was on Grant Avenue, Novato . The customer service has never changed since I was in my teens and now in my 60s. The staff is extremely knowledgeable and helpful on DIY projects. When entering, I'm always, ALWAYS greeted by an associate and asked if there's something he/she can help me do, explain and or find. It's my humble opinion that this is one of the best Customer service examples in the industry. Thank you, Pini Hardware!!!

Always helpful. Always knowledgeable. Easy place to shop. They have almost everything.read more

I just took my stereo in for repair. This is after video &audio repair work on it. I was charged…read moreover $300.00 for repairs. The stereo never played right after repair. Just took my stereo in to a real stereo repair shop. The repair center told me that it has never been opened for inspection. Complete rip off !!!!!!

Very satisfied customer!! Could not recommend enough. I had a LG display issue that required some…read morecomplicated interaction with LG customer service. I'm so thankful for the top notch technical work and great communication throughout the process. My TV is no working again like new.

Our recent experience at the Jim Corbet's Ace Hardware in Larkspur was so exceptional that I had to…read morewrite a review. What began as a stressful situation -- a crucial screw falling out of my crutches, leaving me in a vulnerable and frustrating position -- quickly became a masterclass in what exemplary customer service looks like, thanks to Ace Hardware's staff member Ricardo. From the moment I walked in, Ricardo was kind, attentive, and completely unrushed. He took my situation seriously, listened carefully, and got straight to work finding a solution. He was patient and focused, methodically working through options until he found exactly the right fit. His resourcefulness was genuinely impressive -- this wasn't a simple fix, and yet he approached it as a seasoned problem-solver who takes real pride in his work. Most importantly, he succeeded. I walked out of that store on my crutches, fully functional and completely relieved, all because Ricardo refused to give up on what might have seemed like a small problem to some, but was a very big deal to me. This is the kind of employee who defines a store's reputation. Ricardo exemplifies everything you'd hope to find at a neighborhood hardware store -- expertise, warmth, and genuine care for the people he serves. My family and I will be coming to Jim Corbet's Ace Hardware exclusively from now on, and their stellar staff like Ricardo is the reason why.

New owners are not good with inventory, every time I go there they don't have what I need. Hope…read morethey improve.

This is a really great somewhat hidden gem in downtown Novato. It's easy to drive down Grant and…read morenot even though that it's here but their service is fantastic and their prices are good. If you need any help with your computer or cell phone, this would be my recommendation for your first stop. More than once I've brought in a phone, thinking it needed to be repaired and they were able to clean it and take care of my issues.

I went in to change a setting which he did in minutes. Then he attempted to fix an email problem…read morefor me, taking 15 or 20 minutes. He couldn't fix it because the problem was with Comcast. He was knowledgeable and very nice. He didn't charge me because he didn't fix the Comcast issue. I will be back! Highly recommend this business!!

Georges advice is spot on when it comes to my Laser Printer. His customer service goes way beyond…read moremost businesses and his visits are always enjoyable. I repair computers and always recommend him to clients needing help with any Laser Printer.

This company provides fast, professional and friendly customer service! We will always turn to…read moreGeorge at GSM Lazerworks for all of our printer needs!

Great place for hobby materials, trains, plastic models and paints, excellent prices, service was…read moregreat, had a good chat with the owner, (I think it was the owner), while browsing. Will definitely be back. Way cheaper than buying online.

If you live in the Marin County, this is the place to go if you need a legit RC Car, not like the…read moreones you get at target, these cars are better. My boyfriend and I found this nice little shop when we were in the area and wanted to see what kind of RC Cars this place had. The guy working there Brian was such a great guy to talk to. They talked about the different types of RC cars there was. There are drift cars, monster trucks, buggies, crawlers... the list goes on. We were in there for maybe an hour or so just talking. Brian was such a gem, that 5 years later we go back and have built a wonderful friendship with him, he had become our older brother. Brian is that type of person who will not just sell you an RC car, but he will sell you one that suits you. If you had a car in mind and he does not have it in stock, he is willing to order it and he will make sure he orders you the best one. Brian also fixes RC cars if something is broken or if you have no idea why it isn't working. He will give you a quote before actually fixing it and if the price is good with you, he will start the fixing processes. He is not the type of sell you useless cars, he tries his best to order the best. He does sell more then just RC cars. Just go check him out and see what he has to offer. He also has model cars that you can build. He has a few trains and tracks. He has a lot of paints for the models and other things. Brian is great.