Con-artists. I…read morewanted a mat for under my computer chair. Looked at the websites for nearby stores to see who had them in stock so I could go get one in person. Landed on Staples. The mat was listed at $34.99 + shipping, or "free pickup in store if you order online". I didn't intend to order online, only to see if it was in stock, but when I looked at the item description it said "Get $3 off by ordering online, and picking up in store" so that's what I did - $32.99 + tax, no shipping. When I arrived at the store, there was a small line at the service desk and clearly no gigantic mat there waiting. I walked to the back of the store to see where they were kept, and found the exact mat I'd ordered... on the shelf with a price tag of $27.99. Not a sales tag, and not an old tag... As I was standing there, a guy came and grabbed the mat from in front of me and brought it to the counter. When I got to the counter, I asked about the price difference. I was told "that's the online price, for shipping" and I said it was not... shipping was billed separately. He then said it was a different product, which it was not, and he admitted. I'm not gonna lie, I went full "Karen" on these people. After asking for a manager, I eventually had 3 people talking to me, and they admitted ALL of the prices on the website are marked up over the store price! And that "pick up in store discount" is actually a markup over the regular in-store price on every single item. They guy behind me in line was older, wearing ACUs and had his daughter with him... I had offered to let him go ahead of me, since clearly this wasn't getting solved quickly, and he covered his daughters ears with his hands and said "F*ck these people, they're trying to f*ck you - I don't wanna spend my money here" and just left. The net result was a non-apology apology,and an offer to refund my card for the $32+tax and sell me the mat for the store price of $28+tax. I countered with wanting my $3 off, as promised... $25+ tax... because they'd admitted to running a scam, and it was the principle of the thing. Did I mention going "Full Karen"? They declined. I'm not often in a "Karen" kind of mood - I'm happy to eat a little crow, cut my losses, and walk away knowing that I'll never do business with a place again... but the level of con job that Staples corporate office has going is STAGGERING. They're pulling a literal "Bait and Switch" scam. So I reported it to the Massachusetts AG office of consumer affairs... Again, here's the scam. ITEM - $35 + Shipping to home or office! or ITEM - $35 + Free pickup at store + plus $3 off "regular price" (lie)! or ITEM - $28 if you walk in off the street and "pick up at store"!

Staples is a place I have gone since I was very young. For the most part, I've generally had good…read moreexperiences at Staples. This particular Staples has always been fabulous with great service, fully stocked shelves, and extremely efficient and precise print and copy services (I have used them a few times and have nothing but good things to say). It's a smaller store, but has recently been redone and has all the departments you would need to find in a store of this type, office supplies, computers, copy and print, office furniture, and odds and ends in between. The clearance section at any Staples, this store included, is always extremely eventful as well. Only complaint (why four stars instead of five) is that the receipt continues to read "145 Great Pond Road", when it should read "145 Great Road". Not sure why this has not been fixed, especially considering how many times I have called and spoken to management about it. Since there aren't many places in Acton to get computers, furniture, and office supplies, this is definitely a needed store in the area and I appreciate how particularly nice this location is. 4 stars.

Went in again today, after already buying 3 phones for the family with Ryan and Mickey, saw Mickey…read moreagain for husbands phone. all 4 phones are set now. Have been going to this location for years, they are amazing. They go above and beyond to make sure you are happy, are all incredible knowledgeable and Management / Ownership is phenomenal as well. Thank you all

My experience with this place was sketchy at best! I went to this Verizon store to try and get a…read morebetter deal than Xfinity and the first sketchy thing that I noticed was that Jeremy (the employee that was helping my wife and I) asked me to show him my billing information so I could receive the best possible price. The second sketchy thing was that Jeremy wanted to run a credit check on me which has never happened before when I opened a phone account or internet account. The third sketchy thing that happened was Jeremy asked me for a deposit which has never occurred before either and I had to ask them if this deposit was for the internet and phone service that I had applied for and Jeremy said yes and that it was nothing to worry about so I figured the deposit would be the first month of service which would have been $97.00 for both internet service and phone service so I gave him my credit card information and after Verizon took the deposit he said that my $125.00 deposit was accepted , so after the initial shock of hearing the amount of money that the deposit was, I asked why the deposit was more than the agreed price and Jeremy said that the deposit was not for the internet and phone service, the deposit was for installation of the cable. The cable and the equipment that they were going to charge me for is already installed in all 48 units of our condominium complex because the complex has a contract with Verizon . I have no idea how much they would have charged me after they did the work, only God knows but I immediately stopped the process of purchasing anything from Verizon and told Jeremy to return the deposit to my credit card account, which he said he did but when I checked to make sure that he did I found that he didn't and the charge went through and I had to have my credit card company force Verizon to return the money and to top it all off I called Jeremy to get some information on why and how the charges went through he asked if he could put me on hold for a second and then disconnected the call and would not answer the phone after that! I would suggest if you are going to shop with Verizon, be aware of Jeremy and the scams! PS If you're having trouble with or if you end up having trouble with Jeremy his personal phone number is (978)-486-0870

These days the wait times and availability for new pinball machines it is pretty significant…read more Because of that, I'm slightly hesitant to review my excellent dealer who seems to be able to find the impossible. (I don't want to lose my secret stash) Tim, the proprietor of Pixels & Pinball goes the extra mile to take care of his customers. His customer service is fantastic as is just his general attitude. He's a great guy. I purchased a limited edition game from him. He delivered it himself, brought it into the house, and set it up. Overall my shopping experience with Pixels & Pinball was fun visiting the showroom, no pressure when coming to making a purchase decision, and an altogether smooth transaction ending with me and getting a very excellent and rare pinball machine.