I had a great experience at the El Pollo Loco in Ventura, CA, thanks to an outstanding employee named Lexi. I initially tried to place a mobile order but noticed that the system was grayed out for this location. When I went inside, I explained the issue to Lexi, and she informed me that their system was down. Despite the inconvenience, she handled the situation professionally and kindly, without creating any fuss at all. Lexi took my order in person, completed it accurately, and remained friendly and patient throughout the entire process. Her positive attitude truly stood out, especially considering the circumstances the restaurant was dealing with at the time. I wanted to commend Lexi for going above and beyond. Excellent customer service like hers makes a big difference, and it did not go unnoticed. read more

El Pollo Loco - My chicken meal - Mexican Near Me - Ventura, California

I wanted to give a shout-out to Lexi at El Pollo Loco. We struck up a conversation as she greeted me while sweeping the floor, and her attention to detail was impressive. But what really stood out was her customer service. I watched her have genuine conversations with multiple customers, and she even told me to let her know if I needed anything after I got my food. Simple gestures like that go a long way. You can tell she's proud to work at El Pollo Loco. Kaylee at the register was also great, she greeted me as soon as I walked in and delivered excellent customer service from the start. Both of them made the experience outstanding. read more

El Pollo Loco - Mexican Near Me - Ventura, California

Forgot the coleslaw to my delivery order! I love El Pollo Loco but not when they forget to include items in my order! It's just not the same! read more

El Pollo Loco - Coleslaw shows on the receipt but they did not included it in the meal! - Mexican Near Me - Ventura, California

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My favorite Mexican food in Ventura. VERY authentic. Love ordering on the giant iPad and the fact you can just grab a drink any size you want. They are very friendly and always let me stock up on the avocado salsa. Muy caliente !!! read more

Went in to buy with cash on their machine. Didn't accept my $ kept spitting it out and when I went to order from register (3 employees working) I was told they can't ring me up because the person on register was on break for 20 minutes. !? Rudely. Like I was bothering them as they stood and filled salsa in tiny cups !?! Pretty sure that is illegal to not have register open for business. ADA standards ? Rude rude employees last night. And when I asked for more salsas one girl looked sooo annoyed with me ?! Ugh read more

This is disgusting. Serving chicken wings with feathers still on it and cooked! Unfortunately, I got it to go. I did not discover it until I arrived home and opened the container. Gross!! read more

El Pollo Loco - How disgusting! Look at all the feathers left and cooked onto the wing and served to me - Mexican Near Me - Ventura, California

I've ordered take out twice now from this location. Each time the order has been fresh, hot, correct, and tasty. As the meals fed the fam, we did the fam pack. The chicken wasn't bad. Full of flavor, just on the smaller side--which is completely fine--just for expectation setting I wanted to share. Sides are hit or miss but really all based on preference. The beans and mashed potatoes are already with flavor whereas the rice, to me, lack much flavor. But that's nothing some salsa or mixing with another side can't fix. read more

I'm just sick of the El Polo Loco here in Ventura. I've eaten at other shops and the quality here just sucks. Last time I got just chicken wings and they were all dried out and tasted old. Today I asked for a thigh and leg and what I got was two breast that are dried out. I'm never back there. Two bad experiences is enough. Their food use to be very good but it's not now! Do not go there. read more

I come to this location regularly. I've never had any issues. The food is always fresh and delicious. Service is also great. My kids like eating here often because not only do they like the food, but the employees here are always so nice to them. The seating could be redone, because they are starting to look older. But it's clean and ok for a quick lunch or dinner. We usually do their families deals, but their bowls and tostada salads are also good. I recommend you download their app and earn rewards, it's really good. read more

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I love the double chicken bowls and cilantro dressing!!! They have always been polite and the prices are reasonable. Always go back!!

The best customer service From Frankie-Sal & Lexi. It being Lexi's first day her & Sal went above & beyond. Happy Customer. Thank You Lexi, Sal & Frankie read more

I have came here a couple of times and I can say the food is always hot & there service is just amazing! Highly recommend coming here, they treat you like family! Thank you Miguel, Cesar, Leo, Salvador & Ari for your great hospitality & your hard work! read more

What a wonderful experience thanks to the associates on April 18th 2023, I literally mean 100% of the crew. I totally love this establishment here and it's my go to when my grandmother and I are looking for lunch. On the 18th at 4pm the food was super fresh talking about all the way around. Fresh beans and rice and chicken was superb and outstanding. See you you soon and thanks again Jes C read more

The food at each of the El Pollo Loco locations is pretty much the same, but the experience you might have at each location can be quite different. This location is not the greatest, but it's not the worst either. They do have some outdoor tables for dining, which is nice, but there is no drive thru. The inside is rather simple. It's not large inside but also not too small either. The restaurant is out at the edge of an outdoor mall along with lots of other stores, so there is plenty of parking. read more

El Pollo Loco - Mexican Near Me - Ventura, California

I used to eat here often, really quite often up until a few years ago and today is the first day I've been in for quite a while. So I hate to say this but this place has gone downhill. The food itself was pretty much all right and as I remember it. But they couldn't seem to get the order straight, it took quite a long time to get it, and then I just gave up on trying to get it straightened out. And generally speaking the place was kind of a mess. read more

Wow!!! Don't usually like to post super negative things about restaurants, however.... Take a look at these pictures!! read more

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El Pollo is great! We tried to use the El Pollo Loco App to order food. It messed up our order. But the staff at El Pollo stepped and fixed everything for us!!!! They were amazing and so kind! So next time you want chicken served with a smile. Stop by El Pollo on Victoria Ave there kind staff will help you with a smile!!! Salvador and Gabby went out of there way to help us. I hope El Pollo knows what great employees they have working in there restaurant. We will always come back to this El Pollo. Thank you Bill and Shannon read more

Came in tonight and got some food to-go. Food was delicious and I have to give a shoutout to the employees working tonight. I didn't grab his name but the man who took my order had excellent customer service skills and was very friendly. He was very clear and had a great attitude. The restaurant was also clean and well taken care of. read more

DO NOT go to this el pollo loco if you want the December 2022 Family Feast special! They claim to not participate and would not honor the advertised special shown on TV. How cheap is that! read more

Love this place! I have a fairly simple order which is loving the Chicken taco salad Tostada! It's so delicious with fresh avocado, yummy chicken and all the other good stuff. Been ordering this consistently while trying to stay healthy and it compliments my diet great! You guys are always prompt, salad looks presentable always, and curbside has made life great during these times! Just got my usual tonight and it's the biggest and fullest it's ever been! Thank you El pollo loco! Keep up the hard work! read more

El Pollo Loco - Chicken taco Double Chicken Tostada Salad! - Mexican Near Me - Ventura, California

Accidentally ordered to the wrong store. I spoke to Frankie the manager and he fixed the issue the same second I told him about it. Extremely helpful and great demeanor. read more

I phoned the store this morning and spoke with Frankie the store manager. I had seen a negative review on Frankie about needing people skills. He was so helpful. I was asking about ordering ahead of time for pick up and didn't understand how to do it. He offered to walk me through the process or take the order himself. That is good people skills for sure. He was polite and knowledgeable. Good job the food is always delicious. Thanks Frankie read more

I love el pollo loco like a son so when I got coupons in the mail to it I was floored. they have new overstuffed quesadillas and I had a coupon to get one for 6$ (they're like 9-10$ regular). Is this even worth 6$? it's like understuffed... read more

El Pollo Loco - Shredded Beef Avocado Overstuffed Quesadilla - Mexican Near Me - Ventura, California

I was there on Oct 4th 2023. Ordered food to go and waited over 10 min for my order. They were not busy at all. Then when I picked up my food and asked for salad dressing was told rudely that somewhere in the bag was dressing, she gave me additional!! They were understaffed and the place had Ice cubes on the floor by the self serve machine, an easy hazard for a slip and fall. Lobby was dirty. Stuff food and trash on the floor. The ambiance was too plain inside not inviting. read more

Good food and an excellent service ! Cashier was very helpful at the kiosk . Ambience was excellent and welcoming .

Unreal...I ordered an 8 piece meal for mobile pick up $35.55 which I paid. I got home and discovered I had only received 6 pieces one of which appeared to be a piece of the back and neck. I called d5 times and no one picked up. So frustrating that someone packed the meal knowing it was short of pieces and included a back piece and we would be home by the time we noticed. The restaurant is the only one in Ventura city proper and most people like myself drive 20 minutes to get. To go back now and get the 3 pieces is truly unfair with my time and effort. Please be better in your counts and customer service in the future. As for me, I'm not going back as this is at least the 3rd time something lime this has occurred. Truly sad representation of such a good restaurant. read more

Today May 13 2021. Bad experience and cashier And the manager is a bad representative I had 3 gift cards I purchased for a fundraiser The pollo loco manager said I could only use 2 Per visit. Are you kidding me I bought them at full price To support a school fundraiser That is very bad publicity for Pollo Loco I will NOT purchase Any more Pollo Loco ‼ Also two of my gift cards were refused by the cashier For AGE ‼ I came home and called the business Number, and found out they are fine and should have been accepted Guess they just wanted me to pull out my cash Something is NOT right here. Too BAD read more

While the food is for the better part okay for fast food I have to give it a 1 star due to the down grade in service. Please note it's gone digital so you have to struggle to order. The kiosk does not give you prices. Seniors and disabled individuals beware no one to help you. EBT users must go to cash register to order but good luck getting the overly busy workers to help you .want to use that nice discount coupon good luck figuring it out on the kiosk. Bottom lines looks like less employees to pay, prices not coming down and more money in the pockets of the corporate owners. This is the price the customers & workers pay for the pay increases to fast food workers. read more

So I go to this lovely establishment to pick up what I thought to be a quick and easy dinner only after getting my order to get all the way back home from across town to find out that 1/3 of my order to be missing I call the establishment and am put in contact with the "manager" Laura and she started off very rude claiming that I got all my items and once she looked up the order I had just placed not 20 minutes ago and realized the mistake only to say we'll maybe next time you come in I can give you a free side a verbal IOU for more then $10 worth of food major waste of money read more

My online order has been sitting for 30min. I placed my order online and got to the location within 5 min. I saw food on the counter so I asked the guy behind the register if that was my online order he looked at the receipt & said no. So I waited and waited till another person asked if they could help me. I said I was waiting for an online order he read the receipt and I said yes! That's my order. However by now my nachos were soggy and old so I asked them to remake the nachos. They tried to pull a fast one and they gave me back the soggy nachos and I heard the man say in Spanish. "She won't know till she gets home." I called corporate to let them know, because I order from there quite often and try to support their company but I can take my money else where. I am so angry. read more

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Walked in at 825 pm they said 30 min wait asked manager for name she refused to tell me asking why, told I was going to call corp and put on yelp still refused so here's a picture. Bad business. So rude when asked why is there no chicken at 830 if they close at 9pm never again at this location, not first time they need better management and customer skill training. read more

I just to go eat here but the employees looks like tere busy doing something also instead of help people with a good actitud a month ago I was there I forgot the guy name I was waiting for my order probably more than 30 minutes the forgot that I was there sitting waiting for my order till I'm asked for my order read more

Don't order curbside here cause they are too lazy to bring it out to you. Went inside and was told I wasn't there. I was there they didn't walk past the truck to the other curbside sign. Tried telling me I wasn't here when I hit I'm here on my app. Umm I didn't hit I'm here on the app till I was parked!!! Nothing like cold food cause of a lazy employees read more

Place needs to be cleaned up and training needs to take place. Cashier needs to focus on job and not phones. I like El Pollo Loco for taste and connivence but it seems to be going down read more

How many chances do I give this place? This time around, I have to leave a 1 star review. Waited in line for almost 7 minutes. There was only 1 person in front of me at the counter. I ordered my food. Waited about 10 to 12 minutes, then proceeded to the counter to see what the hold up was, because I saw several people receive their food that came in after me. Come to find out, they had given my order to someone else. It took them another 5 to 6 minutes to get my order ready. They had the bag sealed...I asked if everything was there, and the clueless employee said he double checked it. I got home, and guess what? There was no gravy. I had to drive back to El Pollo Loco on Victoria in Ventura to get my gravy. I will not be returning to this location, ever!! You only get so many chances to do right by the customer. They failed miserably!! read more

Dont know what happened to this store but it has changed, its terrible. I went about 5 months ago and it was bad, thought Id give it another try. Mistake!! Double chicken salad had little chicken and what was in there was like they used all the scraps, VERY DRY and burned. So maddening. The people are not friendly. No taste to the food and it was cold. Not going back, it was almost $50 and most went in the trash!!!!!!! Should have taken it back to show them but lesson learned, wont go there again. read more

I visited this location on Saturday the 2nd . Food was very fresh and delicious. Also the restaurants ambience was great music was not too loud just right . Great service by the whole team thanks ! read more

Sorry Birria tacos way way Overpiced for what you Don't get. 1 taco mb two bites and meat was gone. 2nd taco ok . Not that delicious. read more

It's Pollo. These places are standard. This one is clean and usually busy. The employees are pleasent. I had the fajita chicken burrito. It tasted awesome!! The wife had two crispy taco platter. The rice was unusually tasty. If you like Pollo Loco you'll like this one!! Come and eat!! read more

El Pollo Loco - Two tacos and a burrito. Yum! - Mexican Near Me - Ventura, California

I have always loved the chicken of El Pollo Loco. I have even marinated my chicken at home using their recipe online. I usually come here when I want chicken in the house and I do not want to cook. This review is for their meals, their app, their location, salsas, and service. #1. Meals & Salsas - We love their chicken (as stated above). The tortillas are fresh, and I love the pinto beans. Hubby wants refried pinto beans. I do not think this is an option. We love the salsas. #2. The App & Service - An employee told me that I was getting $5 off, if I downloaded the app. She made a mistake. The other employee told the manager and the manager came by and shrugged and said No. That is incorrect. Sorry about that. I said I wouldn't have downloaded the app, had she not have said that. He shrugged and apologized again. (Yikes.) #3. Location - Convenient.... however... I think that the parking space nearest the restaurant is highly confusing. It says Fire Personnel Only or For Fires Only. That's along the curb. When you head into the space it looks like every other space. It is often occupied by non-fire personnel. I think they should make the space more defining. Last note. This place can get busy. I recommend phoning in your order in advance. read more