S L O W service!! I am sitting in drive thru. The car in front of me had to wait for 10 minutes to order. When it was my turn, I only had to wait 3 minutes. "I want the 8 piece thigh and drumstick Tuesday deal . Extra crispy, please. " "I'm sorry. We sold out of chicken. It will be a 25 minute wait." "You've got to be kidding. I don't want to wait. How do I get out of here with 2 cars behind me?" Pull forward and drive through past the windows. There is always a wait on Tuesdays. Tonight was ridiculous. I would post a picture of my chicken but I do not have any chicken! read more

Worse service ever they do not pay attention they don't even work they are standing around talking the workers was waiting for 30 mins also 10 other people were waiting and a drive thru full . These people need to be all fired they do not have any knowledge of how to work worse kfc location even the employee said something back to me I swear what bad customer service. Someone needs to call HR or someone but these employees are not it not even the manager obviously Someone doesn't know how to hire the right people read more

This is one of the worse run KFCs ever. No one is ever at the cash register. The manager is like a Gen- z type. Takes like 30 minutes to get an order placed online. read more

This was my 3 or 4 X I ordered hot chicken wings, I always asked for newly cook chicken wings, because they always gave me that has sitting there or in the oven for many hours or maybe a day, because the color was already dark and you can tell how it looks, i tried to call as soon as i get home but the phone was not available! It only happened one time when i said i don't mind waiting as long as it's freshly cooked and i was told 20 minutes wait! I said i dont mind read more

KFC - Chicken wings - Fast Food Near Me - Ventura, California

I went yesterday on the July 4th no customers I ordered the 6 piece 10 dollar deal when I got home ready to eat I could not believe it 2 drumsticks were hard old and dried out inedible the other pieces were were dry this is not the first time I've had trouble one time I ordered the 8 piece got home and only had 6 pieces many times I've had to call for for help when they saw me waiting extremely bad service check your order before you leave! read more

Amazing food service and ambiance. Thy always get my order right. And always give me extra sauce. My favorite thing is ordering on the giant iPad and not dealing with any human beings or interaction. Most the time they remember my drink for my combo read more

Come on it can't be this hard. I ordered over an hour ago via my app and then it told me it was ready so I drove here and it wasn't. This is not how this is supposed to go. I'm sitting waiting now. Place is empty. read more

KFC - Empty restaurant - Fast Food Near Me - Ventura, California

I was unable to place an order because the lobby was closed and I walked to the restaurant (I live a few blocks away). They would not take the order at the window and I hadn't brought my car. I wanted to save gas and not pollute. It makes NO sense to require that I drive a car rather than order in person. The only difference is that I'm not in a car. Stupid policy. I won't be back. They've lost my business. read more

Did not even get to order my food. Was completely ignored by staff for 15 minutes watching them take care of 2 drive thru orders. A simple "We will be right with you" would have sufficed. This is the third time this has happened and I won't be going back. read more

After a three-star review, I have upgraded to a five-star review because Jose and the young lady with the tattoos on her arm are both still at this location. I have gotten nothing but a welcoming smile, and exactly what I have ordered every time! The food is hot, prepared properly, and given to me with a smile and a big thank you. I cannot highly recommend a place any more then I can this one, as long as you have employees who treat the customers as these two young people do. Thank you Jose! You're wonderful! And the chicken is great, too! read more

Miserable experience today. I'll look for other options if it happens again. Woman at counter (Dark hair, mid-to-late 20s) was an ogre. Talking down to another customer, chatting incessantly to other employees while customers are at the counter, not a greeting or thank-you when the late meal was finally delivered. I've had much better experiences (here about 1x/week) with other employees. I'd point her to the manager if I saw a manager; I sure hope she wasn't in charge. No nametag. read more

This is the worst KFC that I have ever been all because of the manager. No one was at the counter for about three minutes while I stood and waited there in front of it. Since it took so long, I decided to use the computerized menu order which I regret badly because it takes forever to use it. read more

they said our food would come in 8 minutes. How about 20? Other times we have been here they thought we were 3 CARS IN FRONT'S ORDER. They could not get it right so we had to call their manager! He shouted at us too! they always forget something every time, but we still had to pay! read more

Nathan and Brianna could use a wake up call on how to speak to people. My goodness - not a single part was pleasant. Food is cold. Asking for a spork, salt and pepper was a massive inconvenience to Nathan. This place continues to fail. read more

went inside because the drive through line was long, even with the lunch rush happening it was still quick. the tiny girl florance was polite and friendly when taking my order. food came fast and order was correct. read more

Never eating at this location again. I keep on asking for extra crispy and I get the same soggy wet chicken. On top of that they always miss stuff from my order. For example today they didn't add the gravy for my large mashed potatoes. Staff wise they all look upset or miserable. If you don't want to work there get another job please. read more

Every time I go there, they get it wrong, charge the incorrect amount and don't care. Poor service, management and attitudes. read more

I am recommending that you go somewhere else for chicken. Let's start by saying that we have eaten from this location a few times. We should have quit while we were ahead. Waited at the front counter for about 5 minutes listening to the employees talk about everything except their job. When the employee nonchalantly came to take the order I mentioned that a bell to ring would be good if no one was going to be attentive to the counter. They didn't even acknowledge the comment. It was like I was working with a cardboard cutout. I ordered 3 meals, all extra crispy white, one with fries, the others with mashed potatoes and green beans and corn. Waited an acceptable amount of time and when a different employee brought the food to the counter, it was bagged and ready to go, or so I thought. I SHOULD HAVE CHECKED, I own that. However, I was distracted by the blank look on their face and their inability to communicate. Much the same as the other person that took the order. I get home and the order was completely fowled (pun intended) up !!! None of the meals were extra crispy, no fries and all mashed potatoes. Green beans were dry and less than the serving size. No condiments, napkins, forks or spoons. These types of cost saving methods, withholding condiments and the like, will eventually cost you business and then cost you your business. This place has a real lack of training, lack of service, lack of management, lack of leadership and the owner is responsible for all of the above. Maybe, you should try pictographs. Pictures of chicken that show the difference extra crispy and original recipe. Pictures of fries vs. mashed potatoes. And maybe training on how to ensure the proper amount is served. (we, the consumer, notice these things.) I am recommending that you go somewhere else for chicken. I should have taken photos to be used in training, BUT, I can't bring myself to take pictures of my food. #stoptakingpicturesofyourdinnerplate. AND they obviously don't train employees at that store. #trainyourgoddamnemployees read more

I will be here like every other day haha. The staff is friendly. They do their best they do get busy during lunch but they got it! I love this location. read more

The sauce is very pickley, and vinegary. The fries were 5/10. First bite isn't good The spicy fried chicken so good. 8/10 The regular fried chicken - delicious but very bland compared to spicy chicken. read more

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Never going back again!! Horrible service! If I could give zero stars I would. From poor customer service from the beginning of taking my order to hearing workers fighting in the back kitchen to them making multiple customers orders wrong including mine. read more

I don't know what the issue is with this KFC on Telegraph but they NEVER get the order correct. NEVER! It's so incredibly frustrating to discover once AGAIN I have missing food, no napkins, no plates, no plastic utensils, no hot sauce and no cookies. Due to health issues, I have the food delivered and it's ALWAYS wrong. ALWAYS!! I rarely order KFC because of this issue but i figure 6 months is enough time to fix whatever problems they have, but that doesn't seem to be the case. BTW, this time, in addition to all the missing items, the chicken tastes old. Looks like I'll be doing Pollo Loco from now on, KFC has been given too many chances. read more

Think twice before going to this KFC. They are not all alike. Customer service is not good when it comes to management. They run out of things and substitute other things for it. I was given six chocolate chip cookies instead of six biscuits. We received spoiled coleslaw and was told that's how it's supposed to be. It had a horrible smell and it was very sticky. It really ruined our appetite. I guarantee you I will not be going to that KFC store again. read more

Ordered online for "quick pickup"... ended up having to wait in line in the drive through because they wouldn't open their doors... And someone seriously needs to teach the employees the difference between a chicken breast and chicken wing, cause they have zero clue read more

This store was understaffed, they shutdown the Lobby. They are not Aspergers friendly. They don't care if you don't have a vehicle. You will not get served, unless you pay with the app. The app charged me 2 times for the same meal. The other drivers where upset because I and another person where trying to place our order. All they care about is what corporate has to say and not about their disadvantaged customers. read more

I was told my wait would be 7 mins. The said to leave the drive through, park and they would bring my food to the car. I specifically asked that since there would be a wait, to please make sure I had fresh fries. 20 mins later, I had to go inside because I still had no food. Once they figured out my order, the fries were warm but tasted stale. I was told that in order to have fresh fries I would have to wait 20 more mins. 20 mins for fries?? I was not waiting 40 mins total. Also wrong with my order - I got the wrong drink, the sandwich had Mayo on it even though I requested no Mayo, and the box wasn't put together right so my food fell out the bottom. I understand this is fast food and it will not be perfect, but that's a lot wrong in one order. read more

Worst service. Employees are terrible at the location. No one cares. It's so bad that I really want to waste my time and report them to someone but even that is just a big waste of time. Food is bad, just an emergency fries is worth it at this place. Whoever is working today at the drive thru, 10/30/2023 at 10:40am, I feel so sorry for you. They're probably not paying you enough to give a crap about your job. I'm sorry. read more

So I ordered a 12 piece family meal today from KFC and come to find out. I asked for some condiments. Cause you know you need to stuff to eat with your food, Some honey, some butter, a couple ranches come to find out, They try to charge me 35 cents for every single one of them. Since when does KFC CHARGE FOR CONDIMENTS?!?! Like seriously, I can't get a few with the meal I order? COME ON KFC DO BETTER! bad choice man! I guess we're no longer in the days of satisfying your customers! read more

KFC - 12 peice Family meal - Fast Food Near Me - Ventura, California

I was just there appx. 2 hours ago. WORST day ever here. First of all I wanted to go into the dining room, the girl told me she was closing it. I asked her what time it closed she said 7:00. I said but it's not 7:00 she said "well I'm closing it early". She was just rude that was uncalled for the way she spoke to me. Then I drove around and got my meal and this is what it looked like all nice and bloody in the middle. I don't think I'll be going to this KFC again. Way to go KFC treating one of your senior citizens who've been supporting your business over 30 years like this. You need to get your girl some customer service training, hers sucked! She definitely needs help. read more

KFC - Fast Food Near Me - Ventura, California

Do Not patronize this KFC The employees are Very rude and Not Clean Do Not trust that they do dirty practices to your Assumed clean food orders The Young employees act like it is their place To treat you Rudely and then they get paid for it Obviously manager doesn't care about having Decent employees Very Sad Establishment Warn your family Not to trust them And please Do Not feed your innocent children there read more

This place is horrible. First of all, I have had chicken cooked in a blanket of salt that was far less salty than what they sell here. And Mr. Sanders would be rolling in his gravy if he knew how flavourless the chicken has become. Now let's talk about the poorly trained employees. Rude and full of attitude!! If taking the time to get my order right and take my money brings you to such annoyance, well...I can fix that easily! I doubt that the managers even care to read these reviews, but if I can stop just one person from wasting their time, money and health on this place, my job is done. read more

I WENT TO THE RESTAURANT FOR MY LUCH BREAK TO ORDER FOR MY CO/WORKER AND I on my receipt it say Martha helped me the chicken was raw and soggy Martha had an additude when she was helping me I was not able to see the food cos it was to go but when we opened the box it was all undercooked the biscuit was hard as a rock my co/worker and I paid 35 dollars and change and we had to dump it cos these kids working don't care if it's done or not they just want to get paid but the customers are the ones throwing our money away cos they are not cooking the food correctly if I get sick they will pay my medical bills what a terrible experience to have your food undercooked take a bite to this soggy food made me feel sick to my stomach hope people start reading the reviews so they stop going there why do you have young people working and not supervising the food ? I will definitely never go to KFC here on Telegraph rd, again so pathetic they steal our money this way and sad that I was at work and could not go back to complain I call but they did not answer the call .. read more

KFC - Fast Food Near Me - Ventura, California

My son ordered the five piece chicken tenders and got three. The three piece meal I got was fine except for the inedible fossil fries. I paid way too much for substandard meals. From now on I'll be heading anywhere else. read more

For my first visit to this location, I went through the drive thru. After receiving a coupon in the mail for 10 pieces of chicken (legs/thighs) I decided that is what my family will be having for dinner. After pulling into the drive thru, I realized that I left the coupon at home. So when I placed my order, I asked the drive thru member if they would honor that coupon deal I received in the mail & she said yes. I thought that was super nice of her, since the coupon said, must present the coupon upon ordering. This location has awesome customer service. Will I return? Yes! They give endless amounts of Bbq sauce packs and hot sauces! read more

Went here tonight for dinner, i know things are different due to the pandemic, but still doesn't give the right to serve old stale food. We order a fill up family meal, fill up box and some wings almost $45 in total. Nashville Wings super cold and smothered in the oil sauce we asked for extra but have had great experience before with these. Our chicken stripes cold, like their were not heated. Only got 1 side of gravy for 2 sides of mashed potatoes. The positive from today the biscuits were on point and delicious, the cole slaw tasted fresh and delicious this time. But for our value it wasn't worth it, this isn't the first time we have had a bad experience here, worst part is if you want KFC this is the only one in Ventura. So your kind of out of luck. Btw i originally came for a pot pie and 25 min wait, so we went with what we ordered. read more

KFC - Dry day old tasting wings, definitely not fresh. Not even 10 mins old they were from yesterday or right when they opened. - Fast Food Near Me - Ventura, California

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would give zero stars if possible. I was out door dashing this night and got an order to go to KFC, I get there and walk in and the lady is extremely rude and tells me that there that they are closed, even though they close at 10, and it was only 9:15. i then went through the drive-through to try again, and the drive-through worker was even worse, laughing while I asked about my order, and he just kept repeating that they were close and that he didn't get my order, even though it was confirmed through DoorDash. Hopefully I never have to come back here again because it sucks. if you DoorDash and get an order to come here anytime after 9 o'clock, don't bother, it'll be a waste of your time. read more

I would give it less than zero. The manager refused to serve me after I was already inside the store because according to her it is closed. Yes drive thru was open and a lady in front of me had just ordered. She was extremely rude and refused to give me her name. This is probably the worst experience I had in a long time. I told her I will complain in a very calm polite manner and asked her name and she walked away. The worst part was that my neighbor was just ahead of me by two minutes and they served her but not myself... Discrimination?? This manager is not fit for customer service. kFC should do something read more

I went to the Ventura KFC a little rafter 11 am today. I was in the area and decided to surprise my husband with lunch. The driveway is very tight, so I parked and walked in. There was one young man at the drive up inside window and a woman cooking. The man looked at me then looked away. He took a drive through order, finished it and proceeded to clean up the soft drink area. He looked at me again then proceeded to ignore me again. Mind you, I am literally the only customer in the restaurant. He then went to stand at the drive up window. Now I am upset. I said , "excuse me, am I invisible?" He looked around and then said no. I said " I am the only person here and you are ignoring me. Do you want to place an order or leave"? So he took my order. What a disaster. I will not return. read more

Was just there, ordered a meal and paid extra for chicken breasts and they put thighs instead. And biscuit cold and hard. Very upset

I was happy with my food and service there. .. To boot, I just ordered food from them again on Grubhub, after two visits there within last couple of weeks. Not sure what's up with the negative reviews . I'll eat there again! read more