I and my wife ate dinner here. We used a coupon for a chicken meal for two, which included 2 side salads, 2 small side dishes, 2 chicken legs, 2 chicken thighs, (limited-time) mango habanero sauce for the chicken, 2 salsas, warm flour tortillas, and 2 churros. For those side dishes, I asked for corn, but my wife couldn't decide between either rice or beans, so the manager kindly surprised us with all three items. Everything was both fresh and tasty, especially the mango habanero sauce---the chicken was tender, the corn was flavorful, the rice and beans were great, the tortillas were soft and perfect, and the churros were so tasty. We were both very satisfied with our food, including its variety. And the ambiance wasn't stunning but was satisfactory---no complaints whatsoever. We were especially impressed with how the manager was so friendly and kind and generous. I ate here once or twice before and felt very happy with everything that I received on those occasions also. I'd love to eat here more often. read more

Delicious food as always. We sure wish we had one of these in Idaho Falls! We ordered the Tuesday 2 Taco special, a chicken breast and flour tortillas. The chicken breast took a while to cook, so they gave us chips and a thigh to compensate for the wait. The place is clean, bathroom was clean too. read more

This brand has gone through a lot and has transformed into a legit contender in the Mexican food space, really enjoying the new dishes and salsas! read more

El Pollo Loco - Double Chicken Tostada Salad is my favorite! - Fast Food Near Me - Orem, Utah

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A once great franchise brought low by Ebenezer Scrooge levels of cost-cutting. First the salsa bar taken out, then the horchata in the lobby removed, then the fried chicken tacos for $2 taken off the menu, now there's apparently no chicken in the "classic chicken" burritos. Literally two little tuna can flecks of chicken in the thing, which I only spotted because one fell out onto the tray. read more

I love a good El Pollo Loco. My favorite meal is the Original Pollo Bowl Fire Combo. It's 5.99, comes with chips and a drink. I recommend getting some of the cilantro salad dressing and the avocado salsa. Then you eat the chips by dipping into the bowl. It's a great meal and so cheap. It also feels very healthy. I like this location. They always seem to be nice and clean. read more

This location is much better than the one in St. George. They had plenty of food. The tables and dining area were clean. Employees were super friendly. Good job, manager. It's a little difficult to park and get around in such a busy area. read more

I've been here 3 times and twice the food has been not great/bad. Today my one chicken leg was clearly (for some reason!) microwaved. It was old and chewy and had no flavor etc. So I'm not going back. Service was great. read more

I love me some El Pollo Loco. Essentially a Mexican KFC. Fire roasted chicken made in store daily for majority of the menu items. They have $6 meal deals with nachos, burrito bowls and chicken plates. Seasonal items like the Birria options (stuffed quesadilla is amazing) and Baja Shrimp tacos. The Double Chicken Tostada Salad is always an excellent option. Their Churros and Mexican Hot Chocolate are perfect combos in the winter. read more

El Pollo Loco - Fast Food Near Me - Orem, Utah

Pollo Loco is the shiz! The staff is always friendly and helpful. Ruth today was so quick and kind we love her! This is a great place to order chicken for a reasonable price, that tastes good, and will help you hit your macros! My only complaint is that they don't have Coke Zero read more

On Tuesdays they have a leg and thigh combo (without drink) for $4.32 which is like the best price ever! I always get the corn and rice as my sides. Then you just pick all the chicken off the bone and make some tacos with the tortillas and salsa. I always get the Pico and avocado salas. It is such a great little meal and the chicken is flavorful and juicy. Making it the way I do makes it all taste amazing. You really can't go wrong with this option and it is pretty filing! This is a great place for some simple fire grilled Mexican chicken! read more

El Pollo Loco - Order Counter - Fast Food Near Me - Orem, Utah

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I was looking forward to hitting LPL as I had not had the opportunity to enjoy the great food until last living in western Texas. Unfortunately, I was disappointed. My chicken was dry and hard could barely tell the difference between the bones and the meat. I ordered the chicken breast which was really only a half breast because they fillet it down the middle and split it. It was served on a paper plate, which I don't remember that being case Beans and rice only came with about three bites portions a piece. read more

Allrrigghhhttt!! Let's start with the lady taking the order: She must of had a real bad day. Not even a friendly voice, nor manners. I was like ok. The food was COLD but burnt!!! Tortillas, brittle! The whole experience was mind boggling. I been to other EPL's and the service is decent , food Pretty good for what you are paying but, horrible, CUSTOMER INTERACTION. I am sure EPL did not go to home and said " Helen, we what you to work for our EPL, because, you have the lousiest customer service skills!"...... read more

Best service I've ever received at any El Pollo Loco! It felt like a Hispanic Chick-fil-A

Insanely overpriced. Payed $10.06 for a small burrito that fits in my hand. It's not like they have the highest quality either as it's just basic fast food, so they're overcharging like crazy. Something like this should maybe be $5-6. $9 is a nice burrito from cafe rio, chipotle, or costa vida that's double or triple the portion of this. Wouldn't recommend this place as the cost doesn't add up to the return of food. Would be a solid spot if prices were a lot less. They don't deserve to charge what they do. read more

El Pollo Loco - Fast Food Near Me - Orem, Utah

Josh was amazing!!!!! Fast, kind, and courteous. The food was very good and the guy got our order correct, put up with our sarcasm, and still managed to laugh. Hopefully the employer has a reward program because this guy was off the chains and the food was lite. read more

El Pollo Loco - Josh! - Fast Food Near Me - Orem, Utah

Usually people here are really nice and helpful, but My wife stopped by today and they missed 3 things on our order: a burrito and 2 drinks. When my wife tried to address the problem, The person helping her got visibly mad, then didn't get all the missing items. She had to walk in again to address the problem and get the other drink. I understand that sometimes mistakes are made, but there is not reason a worker should be that rude when HE made the mistake, not my wife who is paying. I hope they can fix this and provide better training to their employees to not get so mad over something small. read more

Food was great. service was fast and friendly. We drive for miles to get to el pollo because it is one of our favorite places to eat.

Their $9 salad is just a bowl of taco toppings with flavorless boiled chicken.. Not sure what my expectations were. Pretty sure McDonalds has better quality salads... Is inflation just that bad? The employees were nice though! read more

I've been to the one in Lehi a couple times. It is far better than the normal fast food chain. I think it's better than any of those fast casual places like Costa Vida and Cafe Rio. It's not all about sugar. If you get drive through, it can almost replace carry out from the actual sit down Mexican places. Almost. That said, it's nice to have a place that is a fast food place with food near the quality of the street taco type places. Sometime, you just want drive through. Am I right? Mexican has only been an option because I like a couple items at Del Taco. Taco Bell and Taco Time have never been options. The chicken pieces are usually pretty will done. Especially the dark meat since that can't be dried out easily. The beans and rice aren't great, but they aren't awful either. I'm not normally a chicken fan when getting Mexican, but here it really works. read more

Service was friendly. Double Tostadas were yummy. They were very health and fit nicely with my diet!

Ordered online went in and they said there was no order so my wife called then said there was no Order then asked for her name then said there was an order but I had already walked out the store and left thinking there wasn't an order tried to cancel the order because my break was limited now they made me go threw to corporate to get my money back and lupe the ladie is always rude. Considering not going back read more

El Pollo Loco is pretty well priced, but the true worth for the money comes from using their fabulous deals through the app. If you're not using rewards points and taking advantage of their coupons and freebies, you're missing out on a LOT of inexpensive meals and free food. Their menu has a lot bigger variety of foods than other similar mexican fast food places, such as their mac&cheese (VERY cheesy, very yummy) and having avacado as a main ingredient in the tacos or burritos (an excellent choice). The portion sizes are great and the chicken is cooked wonderfully. read more

El Pollo Loco - The limited time double queso quesadilla. I can't stop coming back for it!! - Fast Food Near Me - Orem, Utah

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Amazing Great customer service! Will definitely come back with my friends and family! Love the Christmas decorations it looks beautiful!

Horrible experience. They never have horchata. The churros were horrible. Would never eat here again

I went there last night in may 23rd 2022 got their mashed potatoes and gave me the worst food poisoning I've ever had! Please don't go here I can't imagine what gross things are going on in their kitchen! read more

I can say my experience was outstanding. The different El Pollo Loco salads and chicken menu is refreshing. I can say that for a change of pace I'll be coming back for a chance to try other menu items. GCM read more

I spent 10 dollars on a chicken avocado burrito that did not have any sort of avocados and the chicken was burnt... very dissatisfied and expensive for not a very big or high quality burrito.. should have gone somewhere else read more

Closed their lobby early, it was only 8:00 and the sign on the door still said 9:00. It appears that they just wanted to close early. If you have updated hours you should update your signs/online information as to not waste others time. read more

This is the BEST El Pollo Loco!!! The staff is so friendly and will treat you as a family member. I come here almost every day because of the service and the quality of the food. 5 out of 5 stars forsure. Come check out this location if you want to feel welcome and experience amazing fresh food. Also Carlos is the best! Ask him for the "dark meat" if you want to see him laugh. Great staff!!! read more

Horrible service and lame food. Drive thru agent was impatient and very judgmental to my figuring out my order (it was my first time, so I asked a few questions about the menu). Then when I paid with my CC, they let the card sit in the reader for honestly 5 minutes while it was beeping the loudest, most annoying sound to be removed. My churros were cold in the middle, the salads were totally less than impressive with wilting ingredients, and to top it off, when I unloaded my bag at home, they forgot to include the fries I ordered! read more

I love el pollo loco! It's so underrated around here. Their $5 lunch deals can't be beat. I'm picky about chicken but they've really mastered it. With fast food I'm always a little skeptical about what goes on in the preparation of my food -- the cleanliness, etc. -- but I trust el pollo loco is giving me fresh ingredients in my food and preparing it correctly. I don't love their white cheese sauce on the nachos but that's just personal preference. I'm excited to try everything on the menu. read more

I used to love this in LA and it's been just okay here in Orem. They don't give you house salsa with your meals unless you ask for it and EVEN then when you ask for it, they FORGET to give it to you. The corn tortillas fall apart and the chicken portions have been drastically reduced. Maybe it's now organic chicken, but I doubt it or else they would be marketing that. I think I'm done with Pollo Loco. read more

Had to wait for about 5 minutes for the employees to finish chatting before they acknowledged me. Then another 5 minutes to actually get my food. Of course the 2 guys who ordered right after me had their food waiting for them as soon as they finished ordering Not sure why I had to wait 3 minutes after they got their food for mine to be ready But not a fan of this location. read more

I don't recommend this business because the sides are vastly overpriced for what I got. The chicken bowl is really good, but I think they need to give bigger portions. The chicken burrito too- for $5 really should have been bigger. The people there are nice tho and I applaud them for that read more

Pleasantly surprised with this find. The chicken is really good! It's like a classic Mexican restaurant with the twist of fresh roasted chicken. I tried one of the tostada salads, and a taco or two of different varieties. I really enjoyed the flavor! The chicken is seasoned well and has that "just roasted over a flame" sear and flavor. I was very happy with the quality of the meat! The price was good too. You can eat a large meal here for less than $10! I took a star off for cleanliness. They were not very busy when I went, and while their building is very nice outside and well kept, the inside was pretty dirty. Dirty tables and loose napkins and straw wrappers etc everywhere. read more

When the chicken is attended to well on the cooking end, this place can be a great among chain restaurants! For me there is only one way to eat here, building your own tacos with the grilled chicken, beans, rice, tortillas and salsa bar. It's delicious! The staff seems good but I hear a lot of complains about the chicken being dry. It's been good for me mostly and maybe that Southern California humidity makes things better there where I've originally enjoyed this food. read more

I had recently loaded up the new El Pollo Loco app, and enjoyed a feee taco last week. A coupon came in to try a two piece combo so I thought I would try the new store on University Ave. it was great. Chicken perfectly crunchy skin, salsa delish, everything from food to service was great. I got churros for dessert. They wee light and fluffy. Nice. read more

El Pollo Loco - Churros to finish... awesome. - Fast Food Near Me - Orem, Utah

Best location I have been too. I love this franchise and this place has me shook!

Been meaning to try El Pollo Loco for a couple of months now and it didn't disappoint. I got the Ranchero Burrito and it surprised me how good it was. I think it's worth trying. I thought the price was good too. read more

El Pollo Loco - Fast Food Near Me - Orem, Utah

How is this place staying in business? Every time I go there I am disappointed. Yesterday, I went and got a leg and thigh combo meal, which comes with two sides but no drink (btw their drinks are overpriced). When I looked at what I received (for a pretty high price I'd say for what you get) I was disappointed. I did not get a leg but I got two 'thighs' instead. I can guarantee that the two pieces of thigh meat I received was ONE thigh CUT IN HALF. To boot, the chicken was pretty old and dry. I suggest going to Costco, or anywhere else for that matter, and getting a whole, juicy, chicken for four bucks less. read more