I took the family to Chick-fil-A, expecting the usual quick service, decent food, smooth sailing. And yes, ordering? Spot on. Fast, efficient, like a well-oiled kitchen line. No complaints there. But then bloody heck what a disaster. We walk over to sit down and every single table looked like a crime scene. Sticky surfaces, leftover scraps, like a toddler's food fight had just wrapped up. Not one staff member in sight handling the mess. We had to clean our own table just to sit down without catching something. I came to eat a sandwich, not play janitor! And just when I thought it couldn't get worse--my brother finds a black hair in his fries.Utterly vile. How does that even happen in a place that's supposed to pride itself on standards? Yes, the food tasted as good as ever--I'll give them that. But honestly? Next time I'll eat in the car. At least I know that table's clean. Sort it out, Chick-fil-A. You're better than this. read more

Chick-fil-A - Fast Food Near Me - Provo, Utah

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I hate to leave a bad review but this place continues to get worse every time I go. The people who take your order are typically friendly enough but I don't think I've ever had worse chicken. 90 percent was hard, fried dough and if you dug in deep enough, the tiny bit of "chicken" was better described as dried out jerky. Good thing the iced tea was still decent. You guys have got to do better. read more

Chick-fil-A - I don't think chicken is supposed to look like this :/ - Fast Food Near Me - Provo, Utah

Great food excellent customer service I've never had a negative experience at this location.

This place is a real hotspot for all those that bleed blue! Friendships and first dates alike filled the room. Those brave enough to venture from helaman halls are treated to a delightful meal at a respectable price. So grab someone you care about and treat them to a sandwich or some nuggets. At some point a better refill method has to be devised. I'm getting boxed out by door dashers!! read more

Love the food service is great always packed with people. Caring and will pray with you if needed.

Went in to grab a quick snack in the afternoon. I only got the 8 ct nuggets with the chick-fil-a sauce. It's my go-to sauce, but when I order more, I usually get other sauces as well to get a variety of flavors. The nuggets were pretty good as usual. I ate it at home, but I would definitely prefer dining in so that the nuggets would still be hot. I had a mobile order before arriving, so it didn't take too long for me to get the food, and I picked up using drive-thru. But someone ahead of me in line got more stuff, so I waited slightly longer than expected. I think it'd be faster if I park and do carry-out next time. Highly recommend everyone to use the app and order ahead to save time! read more

Chick-fil-A - 8 ct chicken nuggets with Chick-fil-A sauce - Fast Food Near Me - Provo, Utah

LHomeboy asks me 3 separate times which sauce I want each time without fail I say "chick-fil-a sauce please" and I order a side salad as well. Well as soon as I get home there's no sauce what so ever and they put a knife but no fork in the bag. Mind you the place wasn't busy at all when I was there. I only eat here for the sauce I literally threw it out I'm not eating this. Go somewhere else where they won't forget basic things read more

The smell and mess were unbelievable. I've never seen a fast food restaurant so dirty let alone a chick-fil-a. I'm not a clean freak by any means but I didn't even want to sit down and that was a spot we watched the employee clean before we sat down. read more

Been to a lot of different locations but this one is great. Mostly students working there but never had any issues there. Drive through moves pretty quickly. read more

I get cravings for this place and have to order a bunch of chicken sandwiches for the freezer. Always hot and fresh and the servers are wonderfully cheerful, clean-cut students who always make me smile. The lemon frosty is a favorite and the chicken soup is so good when I have a cold. Always order extra pickles though. Gotta have extra pickles! read more

I would like to give the Chick-fil-A restaurant a five out of five stars today because I arrived at Chick-fil-A and we were pretty happy and then we went to the cashier lady and she was done with us so then we ordered our food and yeah that's kind of how it went so yeah. read more

Got the waffle fries and chicken nuggets. I really liked their sauce. Personally, I think its quality is similar to McDonald's, but it's more expensive. read more

For $7, they gave me a piece of roasted chicken wrapped in lettuce with tomato & pickles.. I took it home and ate it. So tasty! I give them A+ for FAST service and great food at a wonderful price! read more

I eat at Chick-fil-A several times a month. Usually good. Until yesterday at about 11:30 am at this location in Provo. My buddy and I ordered two spicy and one regular sandwich with the pimento cheese. We were very clear in our order. Order comes out with no pimento cheese, etc. we send it back. About 7 minutes later the order is delivered to our table. In each sandwich the bun was ice cold and somewhat stale. In addition the chicken was ice cold. We ate them anyway as we didn't want to send them back for a second time. Well, all afternoon and into the evening both me and my buddy and I have upset stomachs. Never experienced this before at Chick fil A. Something was wrong yesterday and it will be a while before I go back to the Provo location. And, it was not like it was busy inside the restaurant. Something needs to change there. You need to serve your food hot. read more

I was driving through Provo on a road trip out to Sun Valley and stopped in here for a quick meal. It was really easy and convenient to place my order on their mobile app. I elected to go inside and pick up my food. The employee that brought out my order was very nice and friendly, pretty much what I've come to expect from any Chick-fil-A! The quality of the food was good and on par with any Chick-fil-A restaurant. read more

Chick-fil-A - Cobb salad with grilled nuggets, fruit cup - Fast Food Near Me - Provo, Utah

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This location is awful. I was told the cooks do not "want to make crispy fries" so they don't offer them. Really? The cooks don't want to? We also got cookies. They are usually delicious, at least at other locations. Not from here. They were over baked and no one wanted one. I do not recommend going here. Other locations offer better food and service. I'm not going there again. read more

The service is always amazing at these restaurants. Food is great. We always enjoy eating at Chick-fil-A.

Great service and good chicken . The chicken dishes are good nothing spectacular be good but their services always super friendly and that is a big plus. read more

My chicken Raw the person was work yells at me took 30 min and my food half eaten fired the worker read more

Chick-fil-A - Fast Food Near Me - Provo, Utah

You really can't go wrong with Chick-fil-A. No one does COVID precautions or runs a drive through better than they do! They had fans, wore bucket hats, and said "my pleasure" like nobody's business. I would like to make a public service announcement that you MUST get a cookies n cream shake at some point in your life. It was absolutely PHENOMENAL. The fries are always hot, the chicken is always tasteful... Need I say more? The only drawback is the mess of a parking lot that this Chick-fil-A finds itself in. They make the best of sharing a lot with Sonic, mini Target, Cubby's, etc. read more

Chick-fil-A - Large fry - Fast Food Near Me - Provo, Utah

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The best chicken I'll ever have. This place has great service, always has our orders right and a very easy app to use. The best fast food service ever. I've been going here since I was a kid and still love their chicken nuggets. Through the years I've tried their new sandwiches and I'm never disappointed. They always look fresh and never like what I see at other fast food industries. Thank you Chick-Fil-A for your great fresh food and service. read more

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I got used to having chick fil a on a weekly basis due to being a student at Byu so after being out of school for a while I craved a good chick fil a sandwich. I got my usual order of a spicy chicken deluxe meal. After bringing it home, the first thing I noticed was that it was not quite as fresh and hot as I was used to. I live very close to the location but by the time I was home the chicken felt lukewarm. Despite this, the flavor of the sandwich was amazing and the fries were crispy and salty as usual. read more

Chick-fil-A - Spicy chicken deluxe sandwich - Fast Food Near Me - Provo, Utah

Ordered a spicy chicken deluxe combo with extra crispy fries. Delicious! I will definitely be asking for extra crispy fries from now on. The only dissatisfaction is that I asked for no ice in my drink, but they still put ice in. read more

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The food is great, but the customer service is always lacking. I lived in Provo for three years and I took many trips to this CFA during this time. Every single time I went, I was drastically unimpressed with the customer service that CFA is known for. I have also worked at CFA before, so I know the standards first hand. The drive thru employees at this location are particularly lazy and rude. I was genuinely disappointed with the service every time I went. I eventually started going to Taco Bell instead and their customer service was MUCH better, believe it or not. read more

The people at this Chick-fil-A are awesome. It's raining outside and they are wearing portable tents along with the masks. They were still so polite and efficient! We're in this together, thanks for being so amazing! read more

Chick-fil-A - Rented employee taking orders in the rain and in a mask. Still polite and efficient. - Fast Food Near Me - Provo, Utah

I really don't eat a lot of fast food, but I need to hand it to Chick-fil-A. We took the kids there at their request for a family night. I was instantly impressed with how clean the restaurant was and how nice everyone was. The food was really good, much higher quality than what I expected. Everyone was happy. The kids had chicken, macaroni & cheese and fruit. Every detail was covered, down to the placemats for the kids. I had the superfood salad, it's quite small for a full meal, but it is really really good. Kudos to Chick-fil-A. What a great experience! read more

Chick-fil-A is just plain awesome. Not sure what else there is to say, except Chick-fil-A never disappoints. If you've got grandkids -- it's the best place to take them. The stick on little placemats are a genius idea. read more

These guys are the best on what they do!!! They greet you even before your window is down!! They take the order they repeat it again for accuracy w/ a smile! The cashier repeats it, i say yes! Here is my $$ andd bammmm!! On point!!! Better record than anyone in the food industry read more

Chick-fil-a recently put up a sign that talked about loving everyone. I don't think it's very loving to support conversion camps, or as I like to call them: gay concentration camps. However, I want to be buried with their waffle fries, and their sauce could get me pregnant any day. Furthermore, no other shake can cure my depression quite like the peppermint holiday shake. read more

Chick Fil A, "RISE AND SHOUT!" Near the BYU campus, we skipped the hotel's free breakfast to go experience the yummy CFA Mini's in Zion! The service was quick, the food was scrumptious, and we went for the Splenda lemonade to start our morning. I had barely backed into my curbside delivery spot when the food was on its way out the door. Thank you for making us feel at home with the best breakfast we've had in a while read more

Chick-fil-A - Too bad the mountains weren't in the background. It's gorgeous here. - Fast Food Near Me - Provo, Utah

The employees were so rude they had a big attitude and it took them so long to get my food

We eat here almost once a week we love it so much. Years of great service, hot food, real chicken. Can't get better healthy quick service options out there. We love it. Especially since they have gluten free buns and grilled chicken!! My goto is the grilled club sandwich or Cobb salad with honey mustard! read more

I'm a man of many talents. One of them includes being able to enjoy lunch here at this chick fil-a. I made my way down to ol' reliable and pulled into line and asked for some extra sauce to go with my lard fries and chicken strips. I had to be sure we got that sauce so there was enough to go around, let everyone swim. When I got my food it hurt to only see the standard two sauce's in the bag. Really made the rest of my work day feel below the weather. Which is sad considering it was a pretty nice day out. read more

terrrible terrible service. my chicken was pink at first and it was disgusting. then they come back and give me gutted chicken. nasty not happy. read more

Chick-fil-A - THIS IS THE GUTTED CHICKEN - Fast Food Near Me - Provo, Utah

Good food but ordered my food in under a minute and still got a "hurry up" wave as I was ordering. Dude was rushing and rude.

I don't often leave reviews of fast food restaurants because well, the expectations are low. However, Chick Fil A is usually an exception due to its incredibly consistent food and fast food times. Despite this, I have a bit of an issue with the service of the drive-thru employees. I have gone here multiple times within the past few months and this location specifically has rather rude individuals who work the drive-thru. I get it's cold, often snowy or rainy in Provo Utah, however I almost always try and express gratitude to them for being out there despite the conditions. I have only gotten unenthusiastic, not energetic, no eye contact, and rudely stated "can you speak up" or "i can't hear you", back while taking my order. Service is almost more important to me than the food. I love the consistency of the food, however the service needs to get on that level :-( read more

this place is great. they have great food and it was an awesome experience. I recommend it to anyone. cam is also really nice and loved taking to her. read more

I ordered and paid on the app, and then when I came though the drive thru they told me I still owed money. It turns out it was a glitch in their app saying that I still owed a few dollars. They had me pull forward, and when I pulled up to the window they were super rude about it. The employees were saying we were "holding up the line just because we wouldn't pay the $4", and were being super weird about giving us our food. At that point I didn't even want the food because of the fuss they were making of it. In the end, we had to go inside to get it all sorted out. Like glitches happen and whatever, but there was no need to be rude and dramatic. It was a very poorly handled situation by these employees. read more

This doesn't really require a lot besides the stars. The food is good, the service is great as always, it's clean inside, I can't really find anything to complain about. read more

Took at least 25mins and got it, and they messed up our order and there's 7 people doing nothing and there's like nobody there waiting in the drive through read more