We just went to El Pollo loco La Canada Montrose for the first time in a while, although the mobile application was a little hard to figure out. The employee Elizabeth at the front desk was so kind and helped me figure out how to navigate. The food is very good and we really appreciated having a nice kind service read more

Service 10/10 The best Pollo Loco I've been to by far. Service is always the best. Food is always fresh, horchata tastes good. What more can I ask for? read more

El Pollo Loco - Pollo loco sign - Mexican Near Me - La Canada, California

Placed an online order for a double chicken tostada bowl. Unfortunately, there wasn't an option to get the beans on the side because I didn't want the tostada bowl to get soggy. After placing the order, I called in to make the request, to which the lady on the phone eagerly obliged. When I arrived, I waited in a short line when a lady behind the counter walked by, saw me, and called my name as if she knew me from way back when. It put a smile on my face when she handed me my takeout. At the last minute, I considered adding 2 churros to the order, to which she replied she had a fresh batch ready for me. Most franchise experiences are pretty standard but I particularly liked how friendly this lady was and how welcoming she made me feel. The food was great but the customer service was above and beyond! My only regret is not getting her name to properly give her a shoutout. read more

El Pollo Loco - Two Churros - Mexican Near Me - La Canada, California

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ordered a pick up order with 5 salsa verde didn't receive a single one...train your employees to check everything off.

Pretty sad that my chicken tacos and my chicken burrito didn't have very much chicken in them. especially since chicken is in the name of the items and the name of the restaurant. I come to el pollo loco to eat a healthy protein filled lunch and now I'll have to spend more money trying to make up for the lost protein here. Go to the el pollo in sunland tujunga instead. read more

El Pollo Loco - Tacos Chicken Taco al Carbon - Mexican Near Me - La Canada, California

The worst El Apollo loco branch. Every time they have sent the wrong item. They don't care about costomization. Every time I asked about something they didn't. They don't care about your opinion. They can't care about what you customized because that food is already prepared and is not fresh. That's why they can't change it. You can see their rate is 2.1 on Yelp and this is horrible but they don't care about customers. read more

Awards scanner does not work so points are not earned. Emailed restaurant and they asked for copy of the receipt but of course the person at the drive through did not include a receipt. read more

Been coming here for years and had minor glitches with my drive up order but yesterday was the worst! At approximately 5:30p Friday 9/12/25 we ordered the new quesadilla combo with Sprite and the 3 piece breast & wing with pinto beans & rice with flour tortillas. My usual order. The young man read back by order at the kiosk to confirm. When I got to the drive up window & paid the young man handed the bag of food to me. Before taking the bag I asked him did you put the salsa in? He said no & took the bag back & added the small bag of salsa cups. When we got home lo & behold NO flour tortillas OR napkins OR eating utensils!! WTF? I usually check my order before leaving the window but shame on me this time! read more

Unbelievable experience today! Hey El pollo!! Double avocado salad and got two little pieces of avocado..Wow.. either employees need more training and you're trying to save money and charge your customers more. So diappointed read more

El Pollo Loco - Double Avocado Salad.. with 2 tiny slices of avocado. Diappointed. - Mexican Near Me - La Canada, California

Suriya was the sweetest and so friendly but also helpful. This is the first pollo loco I've been to that has a niceand welcoming staff member. The food was good I can't complain. I'll be coming back to this store specifically. read more

Worst of the worst. Came in to use a coupon. It's $3 off a double chicken tostada. Service here is pretty much non existent. You have to order yourself on a touch screen. I use my coupon and it won't even honor the full discount and no the coupon is not expired. Asked someone that works there for help and they said I had to get the discount I was given, not what it says on the coupon. What a bunch of BS. Prices have gone up and quality and portions have gone down. Every location I go to is way better than this one. Whoever owns this one should just go out of business. read more

Cleaner than before in the bathrooms . Always good food and reasonably fast . They finally fixed the WiFi so I can work whilst eating dinner . Plenty of easy parking, right off the Rt. 2 freeway, Verdugo exit . Nate read more

I've enjoyed El Pollo Loco in the past, but this particular location was a big letdown. The food was gross (chicken was dry bits) and the avocado, which was missing, might have made the bowl a little more appetizing. read more

Have huge panels to order from Menu same as Taco Bell EZ, quick, efficent Try the Chiptole quesdilla Otherwise routine EPL. Near UA Regent Theatre off the 2 Frwy Off ramp from the 210 read more

I've been here a few times. Food is good, but the service is horrible. The order and payment system is always down, it takes forever, they don't open at the time it says it's open. Went to wash my hands and there was no soap. The restroom was super dirty. I blame this on headquarters always trying to save money and not hire employees to take care of business. Also, today i got the wrong order, the employee said he would remake my order, they got through with all the orders before i got mine. read more

This Pollo Loco SUCKS to the max! When I ask for my receipt, they said to wait 10 minutes! I ask them why is that, they said they throw away their receipt and they would have to reprint them!!! WTF! Who does that??? I said don't bother, I live 20 miles away, don't have the time to wait Then I get home, no flour tortilla!!!!!! He even asked me, if I want corn or flour!!! read more

This is a different level a low. This place sucks. I asked for no beans , they gave me beans + a nice healthy piece of hair. read more

El Pollo Loco - Mexican Near Me - La Canada, California

I ordered a salad which was about $12. The chicken was dry and looked old. The avocado was completely brown, so I threw it away. The sour cream and corn were both absent. I'd already left before opening it, so I was too far away to return it. By the afternoon I was experiencing unpleasant digestive issues. This meal was terrible and I will not be a customer at this location again. Not only would I not recommend this place to anyone, I would advise them to stay away. read more

Awful The register to take "in person" orders was not working, but there were two "self service" screens. So we completed a full order for my family only for them to tell us, "oh that one the credit card reader(it was specified CREDIT CARD ONLY) is broken, you need to TRANSFER your order to the other one." And by TRANSFER they meant re do the entire order. So 2 out of 3 ways for customers to order DO NOT WORK? No apology, didn't even bother to tell the next schumck after us the machine doesn't work (we told them). I said ''maybe you should put an out of order sign on it'. Crickets. What a joke. read more

Went to the drive thru to order a tostada (No chicken, extra rice, extra beans.) What I got was a tostada shell with a ton of lettuce, a dollop of sour cream and tiny bit of rice and beans buried under the heap of lettuce. I don't normally complain about stuff like this, but this one I couldn't let go. Stuff like this happens a lot at this location. It's sucks. The Glendale Ave location does a better job. I'll stick to that one from now on. read more

Been a while since I had a bad experience here. Order is correct employees are nice, chicken breast has that yummy fire grilled taste. Thanks! Ordered 8:20pm June 14 read more

Terrible location! Staff was dismal- no hello, no music, completely dead. It was like walking into a closed down restaurant, self ordering kiosks were ok but staff just looked miserable. Long story short food was garbage, returned it never coming back. I had to wait 10 minutes to get a refund and then they couldn't even do the refund back to my credit card. They had to give me partial cash and then the rest on my card. Super ridiculous. read more

I mean, it's El Pollo Loco. What will it take to earn a 5-star review from you? We do not have Pollo Loco on the East Coast so I was excited to eat here once more after being away for a few years. The crew behind the counter was very helpful and I am excited over the "new" menu items (at least for me!). However, El Pollo Loco, at least this one, is no longer the one I used to love. The chicken pieces are small and there's no longer a salsa bar. That made me a bit sad. The taste is still there, though. If you are watching a movie at La Canada Cinemas (great that is still there), as always, El Pollo Loco is an inexpensive option for your meal. read more

This is the worst El Pollo Loco I've ever been to. I ordered a salad and this is the chicken they put in it. Bones and all. Truly disgusting. Also noticed a worker drop his glove on the ground and he picked it up and put it on kept serving food. I'm grossed out. read more

El Pollo Loco - Chicken that was in my salad. - Mexican Near Me - La Canada, California

Probably one of the worst El Pollo Locos I know . They just served me burnt rice! This is a first. But what I USUALLY deal with here is that the staff can not handle more than one customer in the Drive Thru and a time . Meaning , you won't be able to order UNTIL the car in front of you has paid, received their food, and has driven off. THEN you can place your order . You'll notice their drive thru has 20 cars in line waiting 20 minutes each just to order! Do they only have two people running the whole restaurant ? Sad . Will take it up with corporate . read more

El Pollo Loco - Burnt rice! - Mexican Near Me - La Canada, California

Inedible. I ordered 2 pieces, both white meat. I paid extra for that. You gave me 2 unrecognizable cuts of what might have been chicken. But mostly it was bones. Maybe it was a back? There was about 4 bites of chicken on each piece. And it was dark meat. So chewy it was inedible. I threw it out. I asked for flour tortillas. You gave me corn, which I can't eat. I threw them out. I had rice for dinner. I paid for a full meal, and I got rice. Oh, and my daughter's bowl? Half the chicken was solid gristle. She threw it out. And almost threw up. Wtf, EPL? Never coming back. Never. read more

My family loves el pollo loco. We frequently eat at other locations. This location is closer to our home but we don't like to dine here because it's always dirty. Tables are never wiped down inside or out. The drink area is a mess. Staff frequently makes mistakes with orders also. We were in a hurry and stopped in recently and I regretted it. I eat at another location probably once a week and it's great. I don't know why this restaurant can't keep up with the overall standards of pretty much every other el pollo Loco I've been to. I wish I could eat here more, but it's just gross. read more

El Pollo Loco - The tables are always dirty - Mexican Near Me - La Canada, California

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I highly recommend NOT ordering your food inside this restaurant. Everytime I go inside, including yesterday, there are always issues with paying at the kiosks and the wait is always ridiculously long. And while waiting for your order, you get to witness the lack of customer service that borders rudeness and the unenthusiastic workers that just dont seem to want to be there. No one is available to help and when they finally come they are annoyed, like they're doing you a favor. Its a pain for them to give a simple fork, like its coming out of their pockets. I recommend ordering online and picking up at the drive thru. That seems to limit the interactions with the workers and the food is usually ready at the designated time. Based on my latest experience inside the restaurant, however, I will not be coming back...I only have a limited time for lunch and waiting 30 minutes for my food with bad customer service is not worth it my time or Mental health. Do better El Pollo Loco! read more

This is consistently the worst el pollo loco location I have ever visited. I've made the mistake of giving them another shot several times too many, especially considering all the taco carts that are now nearby. There's no reason to subject yourself or family to this sub-par food and unfriendly staff. The food is always prepared extremely negligently. Best way to describe it. Portion sizes are very small and usually mostly filler with no chicken or meat. Quesadillas aren't even toasted, no melted cheese and half the size of any other location Ive ever been to and 1/3 the size of any nearby taco cart(which make them better and with genuine interest) The staff is so unfriendly, both inside and in the drive through. You can tell they hate their job and it feels like they resent you for patronizing the establishment. Here's my $11+ 1/2 sized untoasted tortilla filled with cold cheese and onions billed as an over stuffed shredded beef quesadilla No more. Not coming back. And yes, Taco Bell literally has a higher rating than this el pollo loco location. Taco Bell... read more

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I reviewed this location several months ago and it wasn't a nice review. Things have changed for the better, at least in the dining room. My wife and I have been here a few times in the past few months and the difference is noticeable. There are more staff members working and their efforts show in the food they serve. The cleanliness of the store has improved as well The food has been very good and we feel comfortable dining inside again. Kudos to management for getting this place back in order. read more

I have been going to this El Pollo Loco since it replaced the Goldsteins Bagels that was there years ago. The food has always been standard but the service used to be nothing special. People were rude, orders were messed up, and it didn't seem like anyone cared. In more recent months, I have found the overall efficiency and kindness of staff to go up and the experience has been better. However, today I was shocked at the service I received going through the drive thru. Raymond was kind and energetic. He was sure to be responsive and helpful, ensured he got everything right before continuing and was very kind in how he handled people. I am not big on writing reviews or anything, but today's service put a smile on my face. If he is treating everyone like this, he deserves a promotion and a raise. He is making sure that people not only get their food, they get it correctly, and with a smile on his face that will put a smile on yours! Thank you Raymond! read more

Very good! Portions are big, I really like this El Pollo Loco. Very clean inside too. Employees are very nice. I just don't like the new screens used to order. read more

El Pollo Loco - Classic Chicken Tostada Salad - Mexican Near Me - La Canada, California

Terrible service tonight. Will had an attitude from the start and completely messed up our order. Even after repeatedly telling him what we wanted. Especially with fast food prices going up, I shouldn't have to deal with this at all. Edit: I went back because they didn't give me anything we wanted, and Diana literally was the best employee ever. She handled the situation so well, I was surprised she wasn't the manager. She deserves to be! Thank you Diana for being kind and super helpful! read more

An employee tried to fight me! I've been eating at this El Pollo Loco for a couple of months now and never had any issues. However today I noticed when I went through the drive-through and ordered a large combo meal I was given a small burrito and a small bag of chips that only included about four chips. I am mediately parked coming out of the drive-through and spoke to the manager about the size of the burrito. The manager promptly said she understood and would fix the issue, however as I realized I had only a few chips I also brought up that fact that I had very minimal chips and that's not what I paid for. Upon allowing the manager to notice a worker name Ignacio begin to tell me that I didn't need anymore and I've already eaten some. He began to escalate his attitude and then postured and walk toward me in an aggressive manner. I told him do not approach me in that manner or speak to me as I am a customer and I was given less than what I paid for . Also that he is not a manager or authority figure in any way was a huge concern and that he would try to fight a customer. So much so other employees had to grab him and take him to the back. Ignacio is what you call an uninsurable risk to the El Pollo Loco franchise seeing that he would absolutely fight A customer over what could've been a simple mistake or downright theft! I highly doubt El Pollo Loco's Regional manager encourages altercactions with customers over a bag of chips and getting the wrong order. I am highly offended and will not be returning to spend my money at this location! I asked for a refund as well which I did not get as well after the treatment and wrong order. Employee Ignacio should be removed immediately! As one bad apple can spoil the entire bunch, and this guy seems rotten to the core! read more

Reading through all of the reviews, I was expecting terrible customer service. I had an issue with the app, and the night staff went above and beyond to help. I was blown away by the service, maybe the staff changed or were retrained, i dont know since this was my first time at this location, but wow, excellent service and delicious food!!! Although, some pieces of my double chicken avocado bowl seemed overcooked. I think the lady that helped was Christina, but I'm not sure. Either way, everyone was great! I will try to come exclusively to this location. read more

Ordered from Grub hub...this is the second time you would Mess my order!!!!. Last time it was missing a drink this time chip with NO SALSA.. Whats the point of having me review my order if you can't deliver it right?..perhaps you need to review it carefully before you send it off with the driver.....but you got paid.... read more

El Pollo Loco - Food receipt - Mexican Near Me - La Canada, California

I've never been to this location but after coming here I will definitely be coming back. The customer service was on point, restrooms were clean, and most importantly the chicken wasn't dry. I just wish my local pollo loco had the same standards as this location. Overall will definitely be coming back.5/5 read more

El Pollo Loco - Chicken Avocado Burrito - Mexican Near Me - La Canada, California

I like the food When i came three servers said hello to me but no one offered to take my order I waited. The person who took my order missed an item i ordered. I ordered again and paid again. When giving me my order, the server forgot my drink I asked for condiments. The server asked me three times if i wanted them Something is off Low energy in staff Too tired? No manager on duty? Im not sure I recommend another location until morale improves This location is convenient but ethos and service makes the meal read more

El Pollo Loco - So i am a customer without a lot of competition - Mexican Near Me - La Canada, California

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The employee was very nice even though the place barely has anymore workers. The portion of the three piece is equivalent to what 1 piece used to be. It's delicious but too small. Prices are shocking for a 3 piece combo which pretty normal now because of California governor minimum wage. The result is that no one was at the restaurant during prime lunch time! I don't blame the owners I guess. This is just not gonna sustain. I know I can't do $15 bucks for something that was $8 bucks just a while ago. read more

El Pollo Loco - Restaurant completely empty at lunch time. - Mexican Near Me - La Canada, California

They had me pull out of the driveway and never brought me my food. Still waiting 10 hours later