Lobby was clean. Staff was attentive, friendly, kind. Food was your typical take out. Will keep in mind for future visits read more

El Pollo Loco - Fast Food Near Me - Denton, Texas

El Pollo Loco use to be one of my favorites!! They no longer grill over an open flame that gave the marinated chicken a fantastic flavorful with the skin a golden fire roasted taste. The chicken used to be tender and juicy. Now- the chicken is flavorless and so dry you could barely swallow it. Very disappointing!! They still have friendly service. read more

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So although not the pollo loco I remember as a kid. They still have the tortillas and the citrus flavor on the chicken. Not a flavorful as I remember from 25 years ago but still better than others. The churros oh wow I couldn't stop eating them even after I was full. read more

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El Pollo Loco was close to the hotel where I was staying. I was hungry after traveling al day and opted for this place instead of the McDonald's next door. I was warmly welcomed by the friendly person at the register. While the nachos were a big portion and overloaded with toppings the meat and beans were sooooo salty that I tried to scrape most is them off. The chips and guac were good, but overall the food was too salty for me, The restaurant itself needs a good deep cleaning and one of the beverage dispensers needs to be repaired. Dont anticipate a return visit. read more

El Pollo Loco - Chicken nachos - Fast Food Near Me - Denton, Texas

Whitney was very friendly and provided great service. Food arrived quickly and was freshly prepared. Atmosphere is similar to many casual/fast food dining rooms, but the decor is a little nicer than many fast food dining rooms. Good for families as they have kids options as well. read more

El Pollo Loco - Food :) - Fast Food Near Me - Denton, Texas

The food here in El Pollo Loco is amazing, great costumer service by Edward De Leon Galvan He should be manager Best employee ever The ambiance here is just like being at home I love this place read more

El Pollo Loco - Me enjoying a family combo with my brother!! - Fast Food Near Me - Denton, Texas

First time there. I got a chicken burrito with rice and beans. It had 4 tiny pieces of chicken. It had a good flavor but no chicken.

I was really looking forward to some Pollo Loco. I dropped in at around 12:30 today and placed my order with a very rude front person. There was only two tables that already had their food and chicken was on the grill, ready. I went to the restroom to wash up and paper all over the floor , toilets dirty, no towels to dry your hands. Wow. My food still wasn't ready. Waited about 10 more minutes till she called my name. Went to get some water and the ice wasn't working, told the front lady and she just shrugged... Really? What a disappointment. read more

Good Fast Tex-Mex Chicken I don't write many reviews of fast food, but I thought El Polo Loco deserved one. I can best describe this restaurant as efficient, tasty chicken with a Tex-Mex flair. Of course you are not going to get fine dining quality food here, nor did I expect it. But what I did get was a friendly staff, quick service and very tasty food. I typically get chicken rather than beef at any Tex-Mex restaurant so this place is right up my alley. If I am ever looking for a quick lunch, I can now add El Polo Loco as one of those choices to look for. One thing that particularly impressed me was how clean the kitchen looked and that there were rows of chicken being grilled fresh. So much better than some fast food restaurants that get all of the meat in bags to be reheated later. I think the cooking grill preparation is one reason that it tasted fresh and moist. My choice was the Tinga Burrito. Just the right size and filled with fresh ingredients. I can't give a fast food place 5 stars (sorry, just can't do it) so the 4 star rating of very good is my highest fast food rating. And that is what we all want from fast food, isn't it, very good? read more

El Pollo Loco - Chicken on the grill in a very clean looking kitchen - Fast Food Near Me - Denton, Texas

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Good food and service. Stopped in for lunch and one of the electronic menu boards was broken. Employee let us know and offered suggestions on items that we weren't able to see. My wife and I both ordered the Bowl, which is a great deal at $6.59, and includes 2 tortillas and a drink. The bowls were fresh and had nice chunks of chicken. Dining room was reasonably clean and food and service were good. read more

this is the happiest pollo loco I've been to. super friendly staff and amazing food. I wish pollo loco had more locations just like this one. read more

Good quality food. Employees are very kind and we were greeted when entering the restaurant. Me and my family love stopping here and enjoying the food. The restaurant is also very clean. read more

First off can i just say that anytime i come to dine in, the cashiers are always so friendly and helpful! Ive never had a rude encounter. Secondly, I've come across little hairs or uncooked food at other restaurants, but no bad incidents here. The food is delicious and will always be a option to eat during family nights. Its also never a long wait, usually i sit down for atleast 30-1 hour just waiting for my food, but it only takes about 15 minutes here. read more

The food is amazing! The mango habanero chicken is fresh and juicy. The service was friendly. Will definitely come back.

Excellent burritos and very nice staff. Tables always available and all the chicken dishes are excellent . Try Uk black beans. Easy parking read more

Well-seasoned chicken for the price-point- and a solid spot to grab lunch with friends!

Don't know who's cooking the rice lately but it's been hard. Please taste test the rice before serving to people..

Had a very large order. They were quick and courteous. The food is always excellent!

I usually don't leave bad reviews, but I'd be doing you all a disservice if I didn't tell you how HORRIBLE this place is/was AND share it on every imaginable "review" site there is, starting with Yelp. It all began right as we pulled up to the drive thru window. The young lady asked us to give her our entire order all over again. First world problem? Fine, sure... We're asked to pull up which we knew would happen because of the size of our order. We sat idling (gas is $4 a gallon so.....) for 30 minutes waiting for our food. A young lady comes out confused as heck looking for whoever the food she was carrying belonged to because I guess that information wasn't passed along. Okay, fair enough... She runs back inside and comes out 5 minutes later with the same bag, "here you go". We look inside the bag and we're missing about HALF our order, to which the young lady shrugged and left. After discussing our options we decided to get a refund. I walk inside and recite my ENTIRE order once again to get my refund. Why do you ask? Because apparently giving out receipts has been an issue in the past with other reviewers. What I found baffling was that it wasn't even that busy So my refund was processed, which I made sure they gave me a receipt of. We weren't even offered an apology by anyone for the sheer inconvenience. Hell, the manager (or whoever it was that was helping the cashier do her job) didn't even acknowledge me or the issue at hand. I guess I won't much blame the staff because they're probably getting paid next to nothing, so why be motivated? My $66.75 will be better spent elsewhere. I would suggest you avoid this place AT ALL COSTS. [[EDIT]] We drove down the parking lot a little and ate at Dairy Queen instead. Our food was brought out as soon as it was ready, the young lady thanked us, and apologized for the wait. Now THAT'S service read more

El Pollo Loco - Fast Food Near Me - Denton, Texas

My first ever visit to and El Polo Loco. Visited the North Denton store for lunch. Ordered a stuffed quesadilla poblano chicken and large drink. $12.65 with tax. While waiting on the item to be prepared, visited the men's room. The door was out of alignment with the frame and wouldn't close properly. It was out of seat covers (fortunately, I didn't need one, but I did need towels to dry my hands and the dispenser was out. Got my food order in a reasonable time. Parts of it was cold on the inside. Pretty disappointed in this first visit. It will likely be my last! read more

Awesome service! Guy taking our order was the best! :) Will be back soon! Fun lunch stop after soccer Saturday! read more

Shrinkflation!! I've been coming here for years and I understand food costs and the current state of the economy. I gotta say, the one thing they are supposed to make is chicken, but came out was more like the size of a canary. Leg and thigh from a chicken that skipped leg day. Won't be coming back. Service was fine. Dining room was messy and there is no one here. Wonder why. Workers standing around. Pfft. read more

First time here. Everything was delicious!! Friendly and fast service. Will definitely be back.

I went to Pollo Loco off of university drive in Denton Texas on 11/24/24 at 8:15 and they close at 10:00 pm. Went in to order and was informed that it would be 25 minutes before the checken would be ready. The said thing is that we were the only people that was there. They had at least 6 employees their and the primary thing they sale is cheacken meals. So needless to say we did not eat at El Pollo Loco. If I was the GM at this location I would start making surprise visit's. read more

amazing place with such nice employees. food was packed and it was really tasty. Will come back.

Great authentic Mexican food right here in Denton. I have missed Pollo Regio since they left town but this place more than makes up for it. Fire grilled chicken with all the authentic sides you would expect. I especially like the strawberry hibiscus agua frescas. Definitely give this place a try if you haven't already. read more

Ate in the restaurant (not drive through) and was so happy with my experience there. The food took a bit to come out but that's what you get when they are making chicken fresh. They were so attentive during that time and so kind. Dining room was clean and it was a nice lunch! Glad we popped in. read more

I've heard of this place and it was a pleasant surprise. It's more or less fast food but above and beyond Taco Bell and similar fast food restaurants. They mostly sell chicken so if you want beef you will be disappointed. I tried the Chicken Avocado Taco combo, two fairly large chicken tacos with avocado (surprise!), pico de gallo, cheese. It also came with pinto beans and mexican rice. I loved the chicken flavor, grilled with some kind of seasoning that makes it so good. I like their chicken even better than Chipotle's. The beans were ok, they were cooked just right but beans are always kind of boring to me. The mexican rice was as expected. The only downside was that we came pretty late and their complimentary salsa bar only had one kind of hot sauce left and nothing else. I commented it to someone at the staff but they didn't address it while I was there. This is definitely a good, affordable place if you are looking for good chicken taco's. They also have quesadilla, bowls etc. read more

El Pollo Loco - Chicken avocado platter - Fast Food Near Me - Denton, Texas

Customer service is terrible. They forgot to put several things in my order. I had a quesadilla that was missing ingrediants and I ordered nachos i got the toppings but no chips. I talked to the manager and he basically called me a liar. I went in for a refund and while I was waiting for it someone came in from the drive thru asking for missing items. They told him they didn't forget anything BUT they looked around and saw they did forget to give him a couple items. How hilarious I was in there for my refund while this happened. Disgusting they are too slow and over staffed to be messing up as badly as they do. read more

Disappointing salads. No double chicken, had to ask for the street corn, no Double Avocados for my wife's salad. Chicken was too dry and chewy like jerky to enjoy. Restaurant was clean, tables were picked and cleaned almost immediately. read more

I love the food, the chicken is grilled just The way I like it! The people are nice and friendly, so the service is always great!

The staff Whitney courteous and nice, great food too! I always had great experience!

The food is really, one of the best fast food chicken places I've had. It would be 5 stars if some of their pieces of chicken weren't really small. This indicates to me it isn't some factory farmed garbage, but it still is slightly disappointing to get a 3 piece meal where 2 of the pieces are 90% skin and bone. Out of my 3 trips here that's only happened once, but thats the reason for only awarding 4 stars. read more

stopped by for the first time & ordered a stuffed chicken poblano quesadilla for myself and a kids rice and bean burrito for my toddler ,having high expectations as soon as I was going to take a bite off my quesadilla first thing it was cold , tortilla was not grilled as it is described on the menu , also when I took a bite it was also soooo soo salty to the extreme. Not to mention my kids burrito was cold as well and tortilla was not heated up . True disappointment !!! read more

I love this place! The service was very friendly and the food is delicious! We come all the way from Kansas just to have it!

Love their chicken. Wait staff is friendly and helpful. Chicken was cooked to perfection.

I got the chicken Al carbon tacos. And they were awful. Dry chicken with a bunch of onions with dried sticky tortillas. I asked for the green sauce and they said they were out of it. The girl at the register was nice. Again the chicken was awful. Burnt, no flavor... read more

El Pollo Loco would be the result if you could blend together a Taco Cabana, Chipotle, and Cowboy Chicken. They offer grilled chicken on the bone , fajitas, tacos, burritos, and more in various formats such as bowls, plates with sides, salads, etc. Sides include beans, rice, cole slaw, mashed potatoes, broccoli, and a side salad. They have a self-serve salsa bar and fountain drink machine plus iced tea and horchata. We tried the standard chicken bowl and it was pretty good. A small portion but good enough for a lunch unless you are really hungry in which case I recommend getting a side or two with it. Their grilled chicken on the bone was a stand out. It was very moist and well seasoned. It is some of the best non-fried chicken you can find at any price. Highly recommended! read more

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Great Food. You'll for sure hear them when your food is ready! And is great food and chicken

Spent almost 30.00 here and food was as crappy as can be. I ordered a taco bowl,2 of the new tacos and nachos. Well let's just say never again will I spend money here. Tacos were cold chicken was hard dried out and cold and this is how my nachos looked. Way disappointed. read more

El Pollo Loco - Fast Food Near Me - Denton, Texas

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