Having a car accident is always stressful but Luis at El Monte Collision Center made the entire process as smooth as possible, from the first initial call to the hand off. Communication: Luis kept me updated via email/images about each step of the repairs. When I called with questions, the team made sure to return my calls in a timely manner. I never felt like I was in the dark about repairs. I appreciated his professionalism. Insurance: Luis handled all communication with my insurance and made sure all necessary supplements were approved. Did not have to lift a finger. Repairs: Repairs were done in a timely manner, by the deadline given. My car looks as good as new! Overall, I highly recommend anyone who needs any repairs to go to El Monte Collision Center. I will be recommending this location to my friends and family! read more

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This is my second time using El Monte Collision Center. I was hit and my passenger side was a mess. I called El Monte Collision Center and spoke to Paula about an estimate. We were able to get my car in after having my parts pre ordered. Luis took my car at the time of appointment. I was given an estimate of 9-10 working days. Once again they delivered! My car looked amazing. Don't waste your time going around looking for a shop that will probably disappoint. Call El Monte Collision Center and I can assure you (as a returning customer) you will get updates on your vehicle repairs, great customer service, an honest and fair price, but most importantly a team that is hard working and wants to get you back on the road as soon as possible. read more

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This review is long over due! I've been a customer for 6 years and will keep returning as needed. I've had the unfortunate fluke of getting into 3 accidents since 2019, all of them have hit my car from behind. Each time I have dropped off my car for repairs, they return it as if it is new. The process is so easy, they keep you updated via email through each step AND they are prompt to respond. I would like to add that this shop is family owned and they treat you as such, like family. Paula and Luis take care of YOU...I can say that with such confidence because they've done just that 3 times!! They're about 25 minutes out from where I am located, but it's worth it. They're consistent, reliable and do quality work. I highly recommend this auto repair shop for anyone looking for one. Thank you Paula and Luis for your professional work and care. read more

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What went well? Everything! The whole process was smooth from start to finish. The employees were so kind, informative and communicated well throughout the entire process. I brought my car in after a minor collision and the results were amazing! My 14 year old car looks beautiful again, which I didn't think was ever possible. Thank you!! read more

I would definitely recommend this location to anyone. Friendly staff, great work, I felt like I was driving away in a new car. They washed my car and picked me up/dropped me off at the car rental place. I hope I don't have to, but if ever in a situation where I need to get my car repaired, I'll be back. read more

El Monte Collision did a fantastic job repairing my car after a collision. I couldn't be happier with the results and I absolutely recommend them. Great customer service and amazing body work. read more

Excelente servicio y muy buena comunicación y mi carro quedo muy bien lo recomiendo al 100%

I got into a car accident and my car came out Looking brand new again thanks to everyone working there and thanks to Perla. I appreciate the customer service. read more

El Monte collision was amazing! They walked me through the whole process and made sure I was completely satisfied with the repair. Great communication and amazing work. The color matching skills of these guys is top notch. No orange peal no dull spots just professional work. Well recommended professionals with excellent skill and service. read more

Hands down best place to take your car! Took my car and the outcome was great they did an amazing job and took good care of everything . Great services too from inside the office to the guys working out back. Don't hesitate i recommend take your car out here !!! read more

Too start off, hands down the best collision center. I was so indecisive about we're to go since I've never been in a situation like this. I honestly have to say I don't regret choosing El Monte Collision Center. Joel & Paula we're very welcoming, kind, friendly, & helpful. Joel kept me updated on everything that was being done from start to end. I am very satisfied with the turn out on my vehicle, back to normal as if nothing ever happened. I will recommend family & friends if in need. Thank you again Joel & Paula read more

El Monte Collision Center - Auto Repair Near Me - El Monte, California

We brought our Toyota 4Runner to the El Monte Collision Center after someone hit our car and ran. And let me say, these guys are awesome! Luis took care of everything and went above and beyond in his customer service. Our truck looks brand new again, thanks to the excellent work they did. We even noticed that they washed our car when we picked it up after the work was completed. We would definitely recommend them to anyone looking for quality work with fast results. My husband had concerns about body shops in general, and was so impressed with how they color matched everything and aligned it perfectly. Thank you El Monte collision center!!!! read more

I definitely recommend this body shop to anyone because they are very responsible polite get back to you on time communicative help you attentively great staff never had any issues. read more

This place is hands down the best body shop I've ever done business with. I took in my truck to get fixed at this place due to someone backing up into my front end. Joel kept in constant contact with me and sent me updates and pictures of how the truck was coming out. I highly recommend this place. Great customer service and great work. read more

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Thank you Paula and Joel for making this an easy process. This place is excellent, they explained everything and kept me updated. I highly recommend this place. :) read more

I picked up my car today from the shop and boy did it look good. It got side swiped on the freeway a few weeks ago. They did a terrific job. Lots of extras and Luis kept me posted from the day my car went in. It was great working with Luis. Paula stayed on top of all my insurance issues and made it easy for to understand the financial process. I highly and I mean highly recommend this shop. Thank you El Monte Collision Center for your great work. read more

Thier customer service is excellent...Honest, timely and knowledgeable and they help you to understand the step by step process with insurance etc....Great quality I definitely recommend them if you have been in an accident and need your car fixed read more

Amazed with the work done with my car they match the color. My car looks like new I will definitely recommend El Monte collision they treat you like family they make you feel welcome all the staff is very friendly and professional. Luis took care of me and it was very professional and kind. I am very happy with my car.. I highly recommend them 100%. You will not be disappointed.. Call El Monte Collision if your car needs some body work done.. Don't waste your time going somewhere else... read more

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Great service!!! I gave them my 2010 Honda Civic with some sun damage. The Manager Luis went above and beyond and was able to repaint the whole car and redo the tint. My daughter was so excited since it was her graduation present. Thank you, El Monte Collision Center! read more

view so many positive reviews that i felt confident & comfortable leaving my car in their care. took my car for estimate, was greeted by luis & his sister veronica , luis explained their process & their responsibilities !!!! also met their older brother sal !! love a family owned business - that runs smoothly !!! the morning left my car sal used their shuttle vehicle to take me home am a senior citizen who greatly appreciated that customer service . luis e-mailed me at each step of repairs. had many bad experiences in the past ! thank god not this time !! when my car was ready it's released after a car wash. i was blessed bringing my car here !!!! & their customer service is like no other 've ever experience !! read more

I was disappointed with the customer service, I don't know if the employee was having a bad day but he was rude. I will not recommend this place and honestly I rather seek services somewhere else. read more

I had the best experience after getting into a major car accident last month, glad a friend referred me to this place!!!! I have Allstate insurance and they contacted them and handled everything for me, the office manager Paula is amazing! The quality of work was outstanding and my vehicle was left as if nothing had happened. I would definitely recommend these guys to all my family and friends. read more

Awesome place! Someone scraped my bumper, nothing too serious, but Luis made the whole process smooth and easy. He communicates via email frequently with pictures and time estimates on how much longer they'd be taking. Turns out my car had other internal issues, so he contacted the insurance of the person who hit me and had them come in for another estimate. He was detailed with any steps he was taking with my car which made me feel at ease throughout the process. Anyway, when I finally and rapidly got my car back, (6 days) I was grateful for the extra care the mechanics took to make my car look nice and clean. They removed additional scuff marks I'd made and vacuumed. TRULY THE BEST. Thank you Luis!!! read more

El Monte Collision Center - Before - Auto Repair Near Me - El Monte, California

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Such great staff, knowledgeable, friendly and the work was done quickly and thoroughly. Paula at the front desk was great and very accommodating. General Manager Luis Rios kept me updated daily by email with photos of the progress. They assisted with a rental car and knew all the ins and outs about the insurance process. The car was sparkly clean at pick up too! Super great service. At pick up they said they try to make having had an accident "a little easier" and they do! read more

El Monte Collision Center - Perfect after repairs! - Auto Repair Near Me - El Monte, California

amazed with the work done of the car! color matching done perfect, polished up and detailed all around and even hooked me up with an interior detail as well. Will be definitely recommending family & friends to El Monte Collision, you definitely are treated like a human here compared to my other experiences with body shops which usually makes the whole situation stressful. They provided me with daily updates on the car, advised when parts would be coming in, provided me with the schedule of what my car was getting worked on next and just all around went the extra mile to make sure i was comfortable, taken car of and informed! couldn't be happier with the results and so happy to be driving my baby once again. read more

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This place is amazing. I have been here several times. I have to say they have great work and very honest. The customer service is outstanding. Luis the adjuster treats you with nothing but professionalism. And the front desk Paula is kind and knowledgeable. Thank you for your service. read more

Great work and even better customer service. Easy peasy from start to finish, Luis was awesome and damn did my car look good. Got a little road rash on the headless horse (Porsche Targa) that was too deep to buff out but the heads here worked some magic and absolutely crushed the color matching. They fit me into the schedule and had me back on the saddle faster than EDD payments. Big thanks to the team at EMCC. If you see me on the road, say hi to your girlfriend! read more

El Monte Collision Center - Beautifully color matched rear panel on the 996 - Auto Repair Near Me - El Monte, California

After my initial repair, my battery was dying and needed replacement. The staff was extremely helpful, and got an employee discount for the purchase of the new battery as well. read more

At El Monte Collision, there is an individual commitment to a group effort--that is what makes a team work, a company work, a society work, a civilization work. There is a unique group of men there that perform as a team and we all know that teamwork is very important. No matter how smart, talented, driven, or passionate you are, your success Luis (General Manager) & Paula (Office Manager) depends on your ability to build and inspire a team. A successful leader is one who can spur his team members to work well together toward a common vision and goals and that's exactly what you do. Your staff provides excellent communications, compassion, positivity, and are very respectful towards their customers (making us feel like home there). Thank You for providing tremendous services. Have a good day. Here, these men/women deserve recognition as well for their services to the company and it's customers.... Detail Team: * Miguel (Polishing) * Roberto (Vehicle Detailer) Production Team: * Ricardo (Painter) * Sal (Production & Detail Management) Bodywork Team: * Jovi (Auto Body Man) * Marcos (Auto Body Man) Management: * Paula (Office Manager) * Luis, Jr (General Manager) * Luis, Sr (Owner) read more

Very Happy with the Job Done to my Car Luis was very Helpfull and kept me updated The paint Job they Did its amazing read more

I've been forgetting for months to load a review and I remembered and felt bad for all the people who have since gone to this place. All I can say is.. Go Elsewhere.. So many other places who will treat your car better. Yes I did get treated like crap, except by the male manager, but by the workers and the lady in the office but if they had at least left my car in good shape I wouldn't complain. I'll leave a detailed review later with pics, I'll load one for now so you can see how "detailed" they are and what kind of "workmanship" they have *eye roll* read more

El Monte Collision Center - Driver side, top of the door. Not part of accident, pulled apart for insurance pics. This is how they put my door back together. - Auto Repair Near Me - El Monte, California

I must apologize that it took me so long to write this review as it is well deserved. While my vehicle was with El Monte Collision they kept me up to date just about every day. I was sent photos and updates on the progress of the vehicle. Luis and Esme were fantastic to work with. They were very professional, caring, and courteous. There were some major complications with my insurance and their handling of the accident (i.e. approvals, payments, adjustments, etc.). Luis had my back and followed up with my claim consistently. I am so appreciative for this, if only you knew what my insurance put is all through. In terms of the work, everything is great. Our car runs and looks like new! They did a great job and I'd definitely go back! read more

Highly satisfied with the workmanship done with my car. El Monte Collision Center is nothing but AWESOME!! Very nice and professional team. Most specially Luis for his daily updates regarding the status of the car's repair progress. Paula for her step by step assistance from processing the paperwork for the claims with the insurance to arranging a rental for me. No wonder why they have such high regards from their clients -- because they really are "Best" at what they do! And I'm proud to say that it was such a pleasure being one of their many clients. Definitely recommend this company for all you folks who needs repair/bodywork done for your car(s). You won't regret it!!.. read more

Amazing work by professional people. Thank you Luis Rios and all El Monte Collision Center employees

OMG!! Big Thanks my Car looks new !! you guys Rock service was excellent!!! car was done quick and looked brand new and even better surprised and pleased when i opened my door and noticed they detailed the inside as well !! super happy camper !! totally reccomd this place!! Big Thanks Luis!!!! I love it!! read more

El Monte Collision Center - Auto Repair Near Me - El Monte, California

They did such an amazing job of fixing my truck! They were so good at communicating and keeping me updated every day on the progress of my truck. They were so nice and friendly! 10/10 would recommend. Thank you guys so much! read more

Got rear ended and man did it hurt! My back bumper got messed up and my trunk wasn't able to close. Brought my car here to get fixed. Let me start by saying these are some of the nicest people I have ever met. Always nerve wracking for me when I go into unknown settings. These people made me feel comfortable and were extremely professional. I appreciate all of your help and for checking in on me. Example: gave me an estimate, date of parts arrival, estimate of when my car would be finished, etc. I will defiantly be coming here for any future repairs on my car. read more

My parked car was hit by a drunk driver. Took my car to El Monte Collision Center, Luis was so kind. This place was amazing. My car had over $4000 worth of damages they had my car fix in a week. Luis kept me posted through out the entire process. We are truly grateful and appreciative. We highly recommend El Monte Collision Center. Luis is outstanding. We are 110% satisfied. read more

They literally blew me away with how they treated me, my kiddos and my car. I mean for goodness sakes the main guy brought out the change jar to get them candy from the vending machine. But let's get to the car! My baby looks like new, and I had an accumulation of just stuff on my carpets and I mean it looked totally new inside when I got in. Wow! read more

El Monte Collision Center - Car Repairs - Auto Repair Near Me - El Monte, California

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There's a certain criteria I follow when posting reviews. I just don't give out 5 stars to anyone but El Monte Collision Center blew me away! I turned in my car after the damages were evaluated by Infinity Insurance. That was on a Friday, May 5th. I turned in the car on May 7th. I only had to wait 2 and a half weeks for my car but when I got it back it looked brand new. Luis walked me to my car and went over everything they did. They put in new weather striping on the back window (they didn't have to do) and Luis saved my mom's memorial sticker. He said he saw it and knew it would be damaged once they took the car apart so he put a cover over the sticker and some tape! He didn't have to do that but he figured it meant a lot to me and he was right. I would have cried if it was missing as my mom's second anniversary of her death was at end of May. They matched the paint to my car to a T. He made sure the car was aligned right and that it was safe to drive. They cleaned the inside and cleaned my car so it looked nice and cleaned and the outside looked shiny. The extra, extra step came when I noticed there were burn marks on the back seat. I do not allow anyone to smoke in my car. These marked looked like torch marks not cigarette marks. I noticed them when I got home, I emailed Luis and he said he would get back to me after the holiday weekend. I got an email on Tuesday morning and asked if I could bring the car in. I took it at 8 am on Wednesday morning they took the seat out and had it ready for me by today in the morning. What was great about it was that they fixed the issue and cleaned the seats that had stains from the 1st accident I had when the workers ruined my seats and it was a brand new car. The back seats look brand new! I am so happy with their work and what's even better was that Luis kept me updated on my car. I didn't have to call every week. I would definitely recommend El Monte Collision Center to anyone. read more

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