My brother and I have been going to El Dorado for as long as we can remember, since at least the late 1970s. I live away from Tucson now and have faithfully made it a part of my annual return to Tucson each year - practically a pilgrimage. We eyed the building changes and addition of a buffet over the years with some mistrust but kept going. Sadly, that has meant that over the years I've observed a steady decline in quality and especially service that appears to be reaching an end point.
Before picking El Dorado, we debated our choice. We noted that at another favorite South Tucson Mexican restaurant our most recent server had worked there for 39 years, while in recent years the staff at El Dorado seemed ever changing, and ever less capable. We went to El Dorado anyway.
We were a party of 6 adults and 2 medium aged kids on an ordinary early Sunday evening. Far from overloaded, the place was nearly empty - there was one other table - a 2 top. There was only 1 waiter, a harried looking fellow, who asked for our drink order. I asked for a Bohemia - something every Mexican place in South Tucson always has. Our first sign that something wasn't right the only beer available was cans of Bud, Bud Light, Ultra and Tecate - notwithstanding the 12 types listed on the menu. OK - so It's Tecates, 1 margarita and sodas/water for the kids. The kids get their sodas and we get the margarita, the waiter comes back with a full tray of beers which he inexplicably sets on the empty table near us while going off to attend to the other table for a full 5 minutes... very strange. Our one margarita was nearly flavorless.
With our drink order we also ordered a large side of guacamole and 2 cheese crisps for the table. The guacamole was strangely overloaded with onions but came promptly - a full 10 minutes before the first cheese crisp, which was burned nearly- but not quite too much to eat. Followed by another gap of 15 minutes until the second - also burned - followed.
This pattern held throughout the rest of our meal. Utterly lackluster entrees trickled out of the kitchen at an appalling rate. My daughter's entree (unremarkable beef fajitas) was served a full 50 minutes after our first (a very boring carne asada burrito) had arrived. Red chile chimichangas and burritos - the thing we always looked forward to at El Dorado seemed to have as much salt as chile working in the sauce. The mole was described as 'OK'. At one point, after half our party had finished our meals while the other half was still waiting, I asked what the problem was. The flustered waiter could only apologize and explain that there was a 'new cook'. A new table - a family of four had just sat down nearby and overhearing the exchange - thanked us for the heads-up and took off, bringing the total count of tables back down to two.
I'm actually not sure there was a cook. Or a bartender working - though there was nobody in the bar area. The only employee we saw for certain was our waiter - who may in fact have been working the kitchen as well. There was another young guy in a tracksuit who appeared and stood around doing nothing at all several times during our (very) long dining experience. Whoever he was he seemed utterly disinterested in the happenings around him.
Our waiter comped a few beers for our trouble. One of the ladies in our party used the restroom and reported with understandable anger that there were no paper products AT ALL - neither toilet paper nor paper towels - in the ladies room. Good grief.
On our way out the door, my brother and I stopped to look at and comment on the large framed photo by the cash register, a plain shot of the old, one story facade El Dorado of our childhood, with the name spelled out by single letter lighted signs, curiously uncentered, all over at the left. That El Dorado was a lively place with a professional staff and food to look forward to every time. The restaurant we were leaving seemed every bit as if it were already shut down. read more