I was really excited to find a vegan place to eat at, but unfortunately the service was terrible. Our order included a dessert, which I didn't say to delay bringing (I wanted it right away with the order, as it was for my son, who didn't like the other menu items), and they didn't ask. It didn't come with the food, so I assumed they'd assumed I wanted it at the end, and were waiting to make it. I shared my soup with my son (I wanted to try both the soup and the enchiladas), and he ended up enjoying it well enough, so fine...I gave him my soup, and waited for the dessert.
But... then I noticed they had actually fried the bananas already, and the plate of them was just sitting up next to the cashier at the counter. It sat...and sat... and sat... and I began thinking, "That better not be for my dessert!" because I don't want bananas that were fried twenty minutes ago and have been sitting exposed and getting cold next to the cashier, and all the guests coming in to pay for food at the cashier.
The cashier was out at the tables talking for a very long time with two older ladies, and didn't return to the cashier station for at least 10-15 minutes. I had even walked up to look at the plate of bananas (confirming they were what I thought they were, and hoping they weren't mine), and the cashier didn't bother to notice me. So I went and sat back down, waiting for her to stop chatting with the ladies.
Finally, she returned, and I went up to ask about the dessert that hadn't come with our food. She said they were waiting to deliver it last, but will make it now. I said, "Oh, so those aren't my bananas sitting there?" She said yes, they are, but they will re-fry them to warm them back up again now. I expressed my concern that those bananas had been sitting there already fried for over 20 minutes, and that I didn't want those ones, but new ones. She just flatly said again, don't worry, we will RE-fry them for you. I said I don't want you to re-fry cold old bananas that have been sitting out already pre-fried this long, and that double-frying would make them oilier too; I want freshly made ones.
Instead of remaking it for me, she just rudely handed me a refund receipt without saying anything else. I didn't ask for a refund -- I wanted the dessert made right -- not double-fried limp bananas that had been exposed so long because they made a mistake and fried them too soon. If they're going to wait to deliver the dessert to later, they should also wait to MAKE the dessert until then. Why the heck would they fry my bananas right away, only to sit them on the counter for a very long time? Bad timing, and bad service. And she was so rude about it.... I wasn't the bad guy there, but the way she handed me that refund receipt that I didn't ask for, and without a word, no smile, no apology, no offer to remake the dessert... I will NOT be back. This is an example of losing customers because of a bad employee.
You've lost three customers, as my non-vegan family who came with me won't be back either (my husband only ate here because I chose it for dinner... you see, often your vegan customers bring you non-vegan customers too by default). Our son is also vegan, and he's who I ordered the fried bananas for, so he didn't even get to try it. I thought my soup and enchiladas were good, but given the terrible service, we just won't be back.
My husband was also pretty upset at us trying this place because he would've much rather gone to El Torito (being non-vegan), it was his favorite choice--and so the fact that me and my son didn't enjoy our vegan experience here, it was a waste of dinner. Our options there are extremely limited, but at least we always have fun and have never had a bad experience at El Torito. read more