Went here as our normal Einstein was closed for New Year. Ordered 6 bagels and 2 coffees. They individually wrapped them in bags. Opened a couple, and it seemed like we had bought store bought bagels. Then I opened my Poppy Seed. No mistake, the picture says it all. That bag is what a typical Einstein Bagel is in size. The bagel is not. We'll go elsewhere next time. read more

Einstein Bros. Bagels - If Einstein is shrinking they need new, much smaller packaging. - Breakfast & Brunch Near Me - Plano, Texas

Nice clean well run Einsteins. Had a nice tasty fresh bagel with cream cheese. I will remember this location for next time when in area.

Good service. Solid food. Decent price. They are fast and always have what you want. Use the app

I just visited and was kicked out while in line. By myself and holding my puppy to place an order to go. The manager aggressively kicked me out. This is terrible customer service! Won't ever be back even when I live less than a quarter mile away. Also, will let people know the service I just got and avoid this place! For reference, Kelly the GM is the one who was aggressive. See picture of front door...no sign. Thank you Robert B. I've posted my feedback on the contact website. @Robert B. never heard back from Eistein Bros. read more

Einstein Bros. Bagels - Front door with no service door sign. - Breakfast & Brunch Near Me - Plano, Texas

Delicious bagels! I asked for extra cream cheese and, my word, did they do just that! I also had the chia tea latte that was sweet and delicious! Highly recommend this place! Service was also very good and fast. read more

Einstein Bros. Bagels - Blueberry bagel with cream cheese - Breakfast & Brunch Near Me - Plano, Texas

We have been going to this store for over 8 years. The service , staff and management are absolutely amazing. I visit the store 7 days a week and this store is run by Kelly like a well oiled machine. The service, cleanliness and staff treat us like family. The food is great but the service, staff and management are what differentiate it from the rest The store is always well maintained and has a great and warm atmosphere. Keep up the good work!!!!!!! Thanks. read more

This is my go to for morning wake up time. Kelley, the one and only true manager for this location has been decorated by the company for her top tier ability in taking care of customers and employees. In fact this location is the training ground for new managers. Along with others at our morning table, affectionately known as the "Coffee Council", we can all confirm that this location serves their customer base incredibly well. And BTW, the bagels and breakfast sandwich's are awesome. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Plano, Texas

Rotten spinach. All vegetables put in a pile on one side of the sandwich. Limp and old tomato. See through watery old cucumber. Cream cheese smeared on outside of sandwich. Bagel cut huge on one side and paper thin on the other. Open bag, insert sandwich into trash... say goodbye your hard earned money. Also they do not answer the phone. I usually would not leave a bad review but instead I like to tell the manager so they can potentially improve. They do not answer the phone so here's the review. Maybe they'll see it and try to do better. read more

My go to brunch spot for quick and easy options. Almost everything taste great considering it's basically fast food. Lots of healthy options along with the not so healthy(heavy on the cream cheese). Not as good as a hole in the wall but as reliable as they come. read more

Picked up breakfast Sunday. Easy to order online and pickup waiting on a shelf. The Farmhouse sandwich was really good, you can taste the bacon & ham. The moderate use of pepper smear compliments the sandwich and appreciate it comes with cheddar... detest American cheese. The Santa Fe egg sandwich was alright. The turkey sausage on it was pretty good. The jalapeno salsa cream cheese smear had a weird texture. They out way more of the smear on than needed so it overwhelmed everything else. The jalapeno salsa smear does have some kick. We also ordered a honey wheat bagel with strawberry cream cheese and it was perfection. Odd observation: in their front window they have stenciled in large letters " COVID free discussion zone". It's July 2024. And even if it was 2021 just seems an odd thing to do. read more

My friend and I had Leo take our order! He was so positive and friendly and our food and coffee were amazing! He made our day with his incredible customer service! Can't wait to go back! Thank you Einsteins for hiring such amazing employees that give 110%! read more

Great and quick experience today. I ordered an Everything Bagel and a Cinnamon Raisin. My bagel was warm, and soft, great. I look forward to returning and trying different flavors. read more

See all

I have worked in the retail and restaurant industry. It is human nature to make mistakes...but it's how problems are handled and resolved that matters. The manager Sean or Shawn (sp?) was quick to personally help me & went above and beyond. He was sincerely apologetic and gave me options to resolve. After everything was said & done, me, my husband and kids are all very happy. Everything we ordered was fresh and delicious! Thanks for great service & food! My boys are ready for more bagel sandwiches, muffins & cheesy hash browns!! Skye even wants more crunchy doggie bagels! Yummm Also, just want to mention that the store look clean & inviting. read more

Bagels are good but the coffee is always lukewarm at best and tastes old whenever I go to this location.

Chris older man cashier was so rude to me like if it bother him to served me. I asked him I wanted the special that I seen at the door as soon I walked in. He tells me all bothered that's only Monday. So I go back and take a picture of the advertising sign it said Monday-Friday till 11am. He finally gave me that special then I also asked him I wanted the cream cheese tubs 2 for $4.00. His face said it all somehow he seem very bothered with me placing an order. He made me feel very unwelcome. I will not be back here ever again. He was just so awful with me he was telling me next time would be nice to placed your order in advance. I told him well I had no idea my boss doctor send me over to buy. read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Plano, Texas

Chris the "manager" is horrible. His attitude and management skills need serious improvement. His team member female, possibly from India (I say that cause Chris yelled at me and said they have 5 female employees when I called to explain what happened) forgot napkins and gave me 2 creams for my large coffee and got upset with me when I asked for more, telling me there was a 4 cream max for large coffee and 2 sugar. I said no I would like more plus I only have 2 and she yanked the bag from my hand and walked away. Also the bagel "burrito" was hard as a rock and the hash brown potato bite things were raw. Chris was condescending and snapped asking "so what do you want me to do" bizarre coming from management. I'll be writing cooperate. Spending $35 in a bagel shop to get horrible service and subpar food sucks! read more

Thank you for the response! Something must have happened. After another password reset, I was able to login to my mobile app. Hope this will continue to work. Appreciate the follow-up. read more

Dirty restaurant wonder what the kitchen looks like. Cleaning goes a long way to make customers feel good. read more

Einstein Bros. Bagels - You really need to do a better job cleaning this place. I look up from taking a bite and see this nasty light. - Breakfast & Brunch Near Me - Plano, Texas

Served an inedible burned-black bagel-ritto. Couldn't even chew this thing. Go elsewhere for your breakfast enjoyment. read more

Einstein Bros. Bagels - Served an inedible burned black bagelritto. Couldn't even chew this thing. - Breakfast & Brunch Near Me - Plano, Texas

6 cheese bagel, lightly toasted with schmear- need I say more??? Omg. So yummy- even if it's not good for my diet. Their coffee is also outstanding!! read more

This store is my preference but as of late not able to get Not so good service. Chris is very abrasive rude and does not apologize for mistakes made by staff He raised his voice and made it seem like I had an issue and told me " just come inside and order" Why in the hell do you advertise "CURBSIDE" If I have to come in Jennifer is nice and so is Eddie Chris need training or coaching on how to give stellar Service to all customers Might I add I tip every time and I tipped him too with his Rude disdainful disrespectful hate his job attitude Please hire people who choose you and want to serve your patrons read more

Customer services leaves a poor representation of this brand which is probably owned and operated by an individual as a franchise. They will have you order items that aren't available and pay for them. Only after you stand and wait wasting your time will they tell you they They don't have the food you ordered. Then they want to argue with you when you ask for a refund and cop an attitude. I won't return to this location as they can't keep track of what's available with so few customers in the store. The Allen store is much more competent and staff friendly. read more

The store manager, Kelley, is friendly and fosters a nice culture. You know it's a great place to be when you have daily regulars who hang out and visit. The coffee is delicious and consistent. The workers are friendly and remember their customer's names. The store and restrooms are clean as well. Glad this location is in my neighborhood. read more

This tall white male named Chris is pretty rude and seems he doesn't like his job. Not sure if he has mental or emotional issues. Doesn't feel like he wants to help or take your order. I'll just go to another Einstein bagel instead, customer service sucks here. If you don't want to have a bad start of your day, avoid Chris at all times or go to another bagel shop where they are nicer. read more

Awesome bagels. But I can also get these at the local grocery store/diner. Show me what's different between you and a local shopping center. I'm guessing it's the "schmear ". I really like the the cream cheese and all the hoopla that goes into the flavors. Allowing me to pick my bagel is pretty cool and you toast it in my presence. I consider that awesomeness. The line can sometimes be long but it is what it is. I like the bagel that is smeared in the salmon flavored cream cheese. Or the jalapeño cream cheese they make in front of you. 2017/20 read more

Fast service and super convenient grab & go option!! I needed some bagels for an office bridal brunch and Einstein's grab and go option was perfect! For $8, I got 13 bagels in a cardboard transport container - 3 plain, 2 cinnamon raisin, 2 blueberry, 2 honey whole wheat, 2 sesame, and 2 asiago. Perfect for making sure that everyone had some thing that they liked. For another $4, I was able to get 2 tubs of smear!! The blueberry bagels and honey almond smear were the top contenders! Need bagels? Come here first!! read more

See all

I felt really rushed at the counter when I stopped by to pick up a bakers dozen on my way out of town. There was no one behind me, which made me even more confused as to why they were rushing me. When I arrived at my sister's house in Louisiana, we opened the bagels the next morning to find that they didn't even get my order right. We were bummed - especially because she doesn't have an Einstein's where she lives and was really looking forward to enjoying her favorite bagels. I probably won't be back. read more

Although this business has been around for many years, I can't help but wonder how. A real bagel should be bathed in boiling water before baking which they don't do. True bagel's should not be soft and spongy, they should be a little crispy. To add insult to injury, this company has eliminated salmon cream cheese as an option. That's like a seafood restaurant not serving tartar sauce, or a hot dog with out mustard. They just go together. It's one thing if you don't have a choice, but if you do, pass this up. read more

So my birthday is this week (message me if you want to take me to a restaurant to review ) and my Einstein Rewards gave me a free egg sandwich. I got the Spinach, Mushroom, Swiss egg sandwich- add bacon on an Asiago bagel. Hands down one of the best breakfast sandwiches I've ever had. As a person addicted to bacon, egg and cheese sandwiches, I know! Definitely get it with 2 eggs when they ask. Delish read more

Einstein Bros. Bagels - Breakfast & Brunch Near Me - Plano, Texas

I just had the flattest, mushiest bagel in my life. I ordered the Apple Cinnamon bagel with strawberry jam (because I don't like cream cheese). I don't know if it's because they toasted my bagel with the jam on it, but my bagel came out tasting half mushy. And I don't know how they made the bagels, but how did it come out being so flat?! At least the bagel was free because I ordered through the app... read more

Bagels are ok but the problem here is speed of service. It takes WAAAY too long to get any type of order. Plan to spend 20 minutes waiting to have a single person key your order then wait for someone else to choose a few bagels and place in bag. Recent renovation is a waste and did nothing to speed this up. They actually reduced number of seats in process and made it worse for large groups. Ugh! Ps. Poor value for money and drinks are absolute ripoff. read more

I used to go to the Einstein Bros. all the time back home. I just moved to Plano and was very unhappy with the customer service here!! Nicole, took my order wrong. I saw it on the screen and had to correct her, then she told me to go down to the last cash register to pay... but that was wrong too. She never said sorry or even acted as if she cared. I had to return to the register next to hers to pay. When I said out loud this is confusing... NO ONE said sorry just a lame excuse about something being new... What??? Then when getting my order they didn't even mention I needed to get my own banana and put it in my bag. They were siting on the counter, but how am I supposed to know that I need to get it myself. Hello??? Im a bartender at a very nice restaurant here in Dallas. So, I am very understanding of the food/service industry, This experience was very unpleasant I will not be going back! Sadly, because I love the food but the service sucked! read more

the cream for bagel is unique. Like the Monday promotion, but now needs to register online first.

What happened? This used to be my neighborhood bagel and coffee spot. The women employees have always been very kind. Lately a male employee has taken out to-go orders. He is very rude every time. We got an eye roll when we ask for freezer bags. He is NOT helping your business. read more

I love einsteins. They always offer fresh bagels. Love the location here. Right on my way to work. Getting my bakers dozen was pretty quick and speedy. Be sure to look out for coupons. I got my bakers dozen with a coupon for 12 bucks. read more

Although this location used to serve decent food, it now ranks low on food quality and service. My husband ordered a breakfast bagel sandwich for me with egg, spinach, bacon and cheese on a cheese topped bagel. The staff failed to add spinach, used 3 tiny flavorless pieces of bacon and the whole sandwich was flavorless and cold (comparable to piece of cardboard). When I called to speak with the manager to explain the issue, a female that answered the phone claimed to be the manager. All she could say was "I'm sorry" and failed to offer a replacement. read more

They move the line really fast, get your food out almost instantaneously. I mean really very well coordinated, which is needed as it is a busy location too. The fact that it is so busy, I actually like as it gives a nice vibe inside: elders gathering, youngsters meeting up on business ideas, families giving themselves an easy morning off. No worries about sitting, as crowd seems to move easy through too. Wish I could make a voice recording, you will get what I mean by "vibe". read more

Disappointed with the customer service at this location. Waited up front for about 5 minutes before any of the 3 staff members that were playing around in the back came up front. The entire time they have been making my order, they have been playing around, trying to make each other make my order, teasing each other, and joking around with the manager that was leaving. It is just super unprofessional. I'm sure the food will be good, as usual. It's einsteins and I love their bagels! Update: food was ok. My thintastic chicken was kinda thrown together. Still tasted good though. :) read more

What can I say about Einstein Brothers? They have great Bagels. OK there is a but. Cramped, crowded,line slow moving? Yes, if the person in front of you orders anything besides bagels there is always a slow down. If it gets backed up they send you to the other side of the counter to pile up with the other folks who are getting their coffee and other beverages. So you wait in a cluster until your name is called. They are SERIOUSLY over-priced! On everything! Even the offer of 25% off bagels after 4 is restriction filled. They bagels are great, everything else is not. You can see how things are prepared, a lot of holding bins and microwaves. The meat on the sandwiches are sparse at best and don't have that deli quality. The tubed up "Schmears" are a joke. No creaminess, only fake flavors and colors. They are whipped so you get much less. So I go for the bagels, they freshly bake them daily and serve them hot when they can. That's why I am the Duke! read more

I have been here many times with no issues. Horrible customer service today though from a specific employee named ZELINA. I paid for coffee and when I mentioned to the employee ZELINA that they were out of vanilla hazelnut, she made a face and said the coffee is still brewing and pot isn't ready and we had to wait. I saw the pot was ready and decided to wait a few minutes before it could be changed. Jelena got frustrated and she mumbled saying we could have picked another flavor and changed the pots with a loud bang that pushed a couple of items off the coffee counter and didn't bother to pick it up. She went back to her station. It was a clear display of passive aggressive rude behavior. We went in there at 11:45 am and there wasn't even a lot of crowd. She simply wanted us to take whatever was available and leave inspite of having paid for coffee. When I asked her why she behaved this way, she just mentioned that she is busy and did not care to apologize. The other employees acted like nothing was going on! read more