Service is great and staff is very nice. Matteo is always friendly and makes sure to double check my order!

It's been a good number of years since I've been to Einstein Bros. I was in the area and was starving while I was running errands so I decided to stop in for a quick bite to go. I got lucky that the morning rush was over. The parking lot was practically empty. I was surprised to see there was still a parking attendant handing out tickets when no one else was there. Parking is free with validation from the businesses in the plaza. Just seems like a waste of paying an attendant and a waste of paper, not to mention a lengthier process for cars getting in and out. I was only one of two people in the shop so I was glad that this indeed would be a quick trip. The man at the counter who took my order seemed uninterested. I wasn't even quite sure he heard my order properly. Asked me my name (not an easy one) but didn't bother to ask if he spelled or pronounced it right. Pretty sucky for the women at the registers who have to read the names out loud. My name is spelled Miori. My order was under Miornmy..... that's a first one for me. Einstein's are giving Starbucks a run for their misspelling with this one. The girl who called my awesomely spelled name at the register was quite distracted as well. She was barely audible when speaking to me, no eye contact, and then blindly reached my receipt out... not within my reaching distance. But she wouldn't have known how far she was from handing it to me because she was too busy turned fully around, talking with coworkers behind her. She did validate my parking ticket so I guess that's a plus. I ordered the Farmhouse breakfast bagel. It was ready and in my hand in a reasonably amount of time. The boy who handed me the order was the friendliest staff personal there. Advise to management: put him on the front lines. I took my bagel sandwich to go. It was pretty tasty and filling. Only complaint is that the bagel was soggy. I would have liked it a little toasted. I wasn't asked for my preference though so I don't know how the sandwich is usually made. Overall experience: ok food. less than mediocre service. I remember liking this place when I frequented it years ago. I don't think I'll be returning any time soon though. read more

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I rarely eat bagels, but after I tried Einstein Bros, I came here the next day for another bagel haha. Parking is 90 minutes free with a validation stamp and Einstein Bros is right next to a Peet's Coffee! If you order on their app, they have a free hot/iced coffee with any purchase! Also they have a free bagel with schmear with any purchase (used to be without purchase based off of previous reviews) for first timers. Their app also has rewards where you can redeem your points for certain items! I ordered the farmhouse egg sandwich (~$8) and the Asiago cheese bagel with Onion and Chive Shmear using the free bagel with shmear deal. For coffee, they have self-serve creamer and sugar packets. Overall, I really liked the farmhouse egg sandwich. It was still warm when I took it to-go and it was very filling. read more

Einstein Bros. Bagels - Iced coffee - Bagels Near Me - Pasadena, California

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Over priced, over salted, and the macciato that I ordered tasted like coffee left out for 2 days. I ordered 2 bagel sandwiches(which were very tiny btw), 2 drinks and it was almost $40. Service was ok and the ambiance was alright. Whoever is in charge of this establishment should really find out whats going on there. read more

Download their app and they offer free coffee and iced coffee with any purchase! The best perk I've seen in a while. They also offer a free bagel with schmear without purchase for first time app users. I ordered the jalapeño bagel with honey almond shmear and that was amazing! So much flavor and hits the spot. Staff is friendly and quick to refill the milk. The parking structure is first 90 minutes free. There's plenty of tables outside for seating and for working. read more

Einstein Bros. Bagels - Bagels Near Me - Pasadena, California

From time to time, I'll head over here for a bagel since options are limited here in Pasadena. Having had my regular spot in LA, which will not be named, I was already a bagel snob prior to venturing to this spot. I ordered the Lox, which comes with Salmon, cream cheese, red onions, and capers. Don't ask me why but I got it on a cheddar jalapeño bagel. It was an average bagel and the salmon was not that great. It was very salty and didn't taste fresh. My other gripe is how they "toast" their bagels. It was barely toasted and still very soft. I know it may tend to get busy but it needs to be left in the oven for a longer time. The Jalapeños had zero spice and lacked flavor, which I find strange. I've had my share of jalapeños on bagels and most of them woke my palette right up. Here, it was still on snooze. I know this establishment is a chain and in most cases, quality may diminish at some point. It they were to make tweaks in their quality of bagel building, it would make the experience vastly better. This place will have to do for now but I see myself going here less and less. read more

Einstein Bros. Bagels - Meh. - Bagels Near Me - Pasadena, California

The service is fantastic and the bagels are delicious! Everybody who works there is very friendly. read more

Einstein Bros. Bagels - Plain bagel with cream cheese. - Bagels Near Me - Pasadena, California

Can't really complain about Einstein Bagels, I have been to many other locations and they are all pretty much the same as far as the bagels and quality of the food they serve. I did notice something new, and maybe it is not all that new, just new to me but, they have an option to make your bagel thin?! And while I appreciate the option for people wanting to watch their weight, if I'm going to a bagel shop, I want a bagel, plain and simple, don't make it thin, give me the fat!! Anyways back to the review, this location offers private parking that is both for Einstein and Peets coffee and it is definitely worth it because it is a pain in the butt to find parking on the street. The service, options and the staff were all great. Really enjoyed our breakfast/brunch here with Coffee from Pete's and a delicious bagel sandwich from Einstein. read more

What a disappointment. Mediocre food despite great service. My toasted cranberry bagel was only toasted on the edges. It was lukewarm - the butter didn't even melt! I haven't been here in ages - I'm taking a child to school nearby for a couple of weeks & was happily envisioning bagels for breakfast those days. Also I was disappointed to find they no longer carry lox schmear. I get it, if it's not that popular or is too expensive. The only cream cheese that wasn't reduced fat was the plain flavor, if the tubs for sale were any indication. Just so you know. I will try Einstein's one more time and see how it goes. read more

Einstein Bros. Bagels - Lukewarm toasted cranberry bagel with butter. - Bagels Near Me - Pasadena, California

Ok so to get this out of the way, my favorite type of bagel in the world is a chocolate chip bagel. I know. I know. I can't help it. And even more ridiculous of me but I'm also one of those weird humans that loves to have her breakfast egg and meat on a sweet bagel whether be a blueberry bagel or cinnamon raisin bagel, I just really enjoy the contrast between the savory inside and the sweet bagel. As you can probably already tell from previous statement, my favorite breakfast bagel sandwich is on a chocolate chip bagel and Einstein makes a really good chocolate chip bagel. Especially when they're fresh out of the oven. Like whoa. Einstein's has one of my top 3 chocolate chip bagels. I agree with others who say parking is pretty crazy for this Einstein but I avoid that by doing street parking instead of the lot. There's an ample amount around the block and I've never had an issue with it. This particular Einstein's also has a really sweet staff. They're always very helpful and patient. Great bagels. Excellent bacon. Get the Farmhouse. Nice folks. My go-to when I'm feeling for a chocolate chip bagel in Pasadena. read more

Einstein Bros. Bagels - Farmhouse egg sandwich with no cheese, no shmear, sub out cheesy hash brown gourmet bagel for chocolate chip. Heaven. - Bagels Near Me - Pasadena, California

3 stars for the farmer house bagel only First of all I think they need to work on the Costumer service, there's training people by themselves taking orders and they are not acknowledged what the menu is or rewards or the app are.. I asked the girl if I could redeem an iced cold brew that I had in the app for my points, she asked me if we wanted With caramel and I said yes When I got to the register the cashier was charging me for a $6 cold brew but I had a free one But she rudely responded and said that that was for the only regular cold brew.. first time redeeming points so I didn't know and the girl in the order taking area didn't know either.. so I said okay so your are not giving me the free let's Do the free beverage size upgrade but she was Uncomfortable and couldn't help me.. so I told her that leave it like that and she couldn't do anything Manager was next to her and she just laughing with a blue tshirt manager as well ( not sure) This is not the first time that I have bad experience with employees, sadly they always with an attitude Whatever. When I got to my car the hash browns were burnt and hard as a rock.. I love bagels here but I think I would rather go to another location than come here , they need work on costumer service I want to enjoy breakfast but always taking a bitter taste from this establishment itself. read more

Einstein Bros. Bagels - Bagels Near Me - Pasadena, California

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Food was meh at best. Got a bagel sandwich with egg and bacon.. they should advertise it as egg and bacon bits. Service was slow AF due to the way they try to streamline orders. The outside is nice to sit at. This place may be good if you're catering some bagels to the office but other than that pretty weak sauce. read more

Went on 10/21 at 9:30am in the morning. Asked the worker in the "Order Here" for her recommendation on the Signature Egg Sandwiches. She simply said, "I have not tried any of them". Like what? Shouldn't the workers at an establishment have at least have tried one sandwich for recommendations for customers? Or at least, have a lie set up to recommend me one? Like girl, I would have bought the sandwich you recommended. Lol. Not a big complaint, but did not hear her say "Good Morning" or display any greeting to any customers before or after me. I just feel when one of the first things I do in the morning is to get food, you don't want to be given a tone or feel like you are inconveniencing the worker who is getting paid by the hour. read more

Hardly any brisket in my "Texas Brisket Egg Sandwich." Disappointing. Did not even look or taste like brisket, let alone "Texas" brisket. read more

Einstein Bros. Bagels - What is this? - Bagels Near Me - Pasadena, California

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When we arrived there was a line out the door, but the wait was short especially on a Sunday. I looked through the glass display and saw my favorite bagel - jalapeño cheese. I requested my bagel toasted with jalapeño cream cheese which made it spicy hot and perfect. read more

I have been buying Cinnamon Raisin Bagel for years and I have loved them. But I noticed recently that Einstein Bros Bagels have cut back on the raisins, and possibly even the cinnamon, because they now taste very bland and I don't see near as many raisins as before. That being the case, I am no longer going to be buying their bagels. The problem isn't with this specific store, it's a problem with Einstein corporate who's approved the change. I remember a bakery that had the most amazing cinnamon raisin bread in the Julian, CA area, and they always had a line out the door because of their breads popularity. But then they cut back like Einstein has done, and eventually lost their business because people stopped going; all because they cut back. Einstein has now lost my business, and I wonder how many others are going to notice and also stop giving you business. They need to go back to how they were made before. read more

This morning, I was with my two little toddlers picking up four large bags for a group order. A young employee named Ariel offered to help me carry things to the car. He was so gracious, even complimented my children, and offered them cookie samples. I don't usually write feedback, but he really touched my heart with his kindness! Good job Einstein for hiring such a sweet person :) read more

One of my favorite stops for Nova Lox on a plain bagel, lots of smoked salmon and cream cheese on chewy but delicious bagel. Would prefer a little softer bagel but not complaining. Parking is convenient and can order ahead. Nice group of food stores in a pleasant setting. Service is efficient. read more

Absolutely the worst customer service imaginable. Girl taking my order put my name as ERN (who's named that?), waited over 20 minutes and never got my food because they gave it to another customer. When they realized they said they would make my food but never did. I gave up and asked for my Money back which took three employees and way too long all because not a single one of the dozen people working they knows what they're doing. read more

Delicious bagels and very good service. Every time I stop by I encounter friendly staff. Their bagels are delicious and they have good variety. read more

Just came here on a Wednesday morning. This place is soooooooo accommodating and has such great service along with wonderful lox bagels. This young man was soooooooo helpful in the morning, with my decaf coffee and iced tea. He helped me put everything together and pack it up nicely when we went outside to eat in the cozy and relaxing patio outside. Thanks so much for being so nice and kind : ) read more

Purchased 13 Texas brisket sandwiches for my men at Los Angeles Department of Water and Power and this is what we got. I was embarrassed to hand these out. read more

Einstein Bros. Bagels - Top is what's advertised, bottom is what you get. What a shame. - Bagels Near Me - Pasadena, California

Great food. Excelkent service - especially catering orders. Always perfect. Carried out to my car with great attitude. What more can you ask? read more

I love this place! I order online for breakfast every morning and it's always delicious (turkey sausage and egg on sesame) and the staff are super nice. I look forward to it every day :) read more

Average bagel shop - I'm from the east coast so I may be biased, but the bagels werent aaaamazing. Decent. Gets the job done. I'll be back for a quick bite. Expect a wait or order on the app ahead of time. There is outdoor seating. read more

Einstein Bros. Bagels - Spicy chorizo - Bagels Near Me - Pasadena, California

I love my Nova Lox on a warm everything bagel...salty lox, velvety cream cheese, meaty juicy tomato, and briny capers...yum!!! Standard bagel shop nothing fancy--you order and wait for your items. Of course as to be expected anywhere--the wait is slightly longer when there are more customers. It's never been a time that I've had to wait longer than ten minutes. My only gripe about this place is that the coffee station is always messy...creamers aren't regularly refilled, sugar/sweetener, napkins in disarray coffee runs out, or dispenses warm (not hot). I enjoy a hot cup of coffee as much as the next person...can we keep this area tidy and fully stocked? This location seems to get a steady flow customers and is always busy on weekend mornings--keep calm and bagel on. read more

I catered breakfast from this location and they were amazing!! They would respond to my emails so quickly. I asked that they would cut the 36 bagel sandwiches in half and they did so, plus individually wrapped each half AND labeled each sandwich! I ordered turkey sausage, ham/Swiss, and bacon/cheddar. All three were delicious! They were timely with the order pick up and the worker helped me carry everything to my car in the rain! The breakfast sandwiches were a hit! I appreciate you guys! read more

Einstein Bros. Bagels - Bagels Near Me - Pasadena, California

"Einstein Bros. Bagels is the quintessential Saturday morning breakfast spot. The aroma of freshly baked bagels greets you as you walk in, setting the tone for a delightful experience. The variety of bagels and schmears ensures there's something for everyone, whether you're a traditionalist or adventurous with your flavors. If you're on a time crunch this isn't for you. It takes about 30 minutes from waiting in line to getting your freshly prepared bagel. Most of the seating is outside. Where you can socialize with friends enjoy the rose bushes. As you savor your bagel. Or just enjoy the solitude as you much down your bagel. The staff is friendly and efficient, making sure your order is just right. Overall, Einstein Bros. Bagels is a reliable choice for a satisfying start to your weekend." One suggestion I have for the business is either offer a text message when your order is ready or the buzzer disks. read more

Einstein Bros. Bagels - The line to get in. - Bagels Near Me - Pasadena, California

HORRIBLE EXPERIENCE HERE! 8/8:30 am ish... rainy day somewhat busy. there were 4 girls "working" each with different colored hair. All were moving at a really slow paced like they all were suffering from a hangover. I ordered 3 poppy seed bagels, sliced. That's it. Paid for my ordered and waited... and waited... and waited. After like 15 minutes of watching everyone that was behind me in line getting their order before me, I went up to the girl who took my order and told her I was still waiting for my order. She then check with the other geniuses and after a few minutes gathers up my bagels and hands me a bag. I quickly look in the bag and leave. I'm pissed she didn't even say sorry or give me any reasoning as to why I waited so long for my bagels WHICH BTW HAD NOTHING ON THEM.. just plain old poppy seed bagels. I get home and pull out the bagels and only one was sliced. I was and am still so triggered (This just happened.) Never coming here again. F these stuckup bs! read more

They make a great low-calorie breakfast bagel! When I lived near Lake Avenue in Pasadena, I used to come here early in the morning. They have a convenient app that makes ordering and picking up quick and easy. It is highly recommended to try the breakfast bagel variety as they are very low in calories and very tasty. read more

Ehhh.. to be honest, I expected better. Kind of disappointing. The bagels are basic and taste very generic. I got a spinach bagel and a jalapeno and cheese bagel. The bread just didn't taste good. It tasted cheap. I also went for a bacon, ham, egg, and cheese bagel.... 3/10. The bread was not tasty, the bacon was slivers, the ham was extra salty, and the egg was skimped. On the other hand, the order did not take long and the employees were kind. Waited about 3 minutes for the order to be ready. read more

This location is always going to be busy as it's attached to a Peet's and it's on Lake. The parking lot is a little small, but it's free for the first 90 minutes. There is a variety of bagels to choose from and a plethora of toppings as well. I chose the green Chile bagel with egg white, a avocado and bacon, defeat delicious. Even though the line was ridiculously long, I was able to order quickly, and my order came out in a timely manner. It's not every day I get to enjoy this treat, so glad I was able to stop before a morning stroll. read more

Einstein Bros. Bagels - Bagels Near Me - Pasadena, California

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This is a joke. I ordered a breakfast bagel and literally got bacon between bagel buns, no egg, no cheese, just bacon... read more

Einstein Bros. Bagels - Bagels Near Me - Pasadena, California

At the LAX Einstein bagel in terminal 1, I ordered the turkey sausage, cheddar and egg bagel breakfast sandwich. When I was served and unwrapped it, the cheese wasn't melted. Just a square slice of cheese. I returned to the counter and said my cheese isn't melted and the server said, you didn't ask for it to be melted!!! What world do we live in that you need to asked for cheese melted on a breakfast sandwich? She threw away my sandwich as she said she wasn't allowed to take it back, all of 1 min later! I got a new breakfast sandwich with melted cheese with a side of attitude! read more

This place cant get 1 order correct. First time i ordered in person i ordered a bagel sandwich without cheese and i even confirmed with the associate taking my order but when I got home, cheese all over my bagel. 2nd time I ordered online and since there is no way to remove cheese from bagel on app I added it as a note/request on app and i called the store, they confirmed no cheese will be on bagel and when i arrived at store to get my food i checked the order while in store and cheese was in my order again! At least when i told them they remade my bagel sandwich and the manager asked me to return for a complimentary bagel next time. I decided to return months later and mentioned my previous experiences and asked for the manager but unfortunately she was not available and when i got my bagel, cheese again! I just requested a refund and they told me they would only refund the mistaken part of the order, i accepted and called the manager the next day. The Manager asked me what my order was and told me if i want the same order with no cheese i could come in anytime and she would take care of it herself. The Manager was very apologetic and did live up to her promise and the food is actually good but why does it take 4 tries to get my order correct without an ingredient i am allergic to?!? It just shows how little they actually care about the customer (except for the manager), not worth the wait nor the price to get poisoned, stay away. read more

2 stars for the bagels. 0 stars for the experience. I stood in a giant line on Friday morning and decided to download and order from the app. As advertised in the store, "save time, order through the app". 20 minutes later, all the folks in line had already picked up their orders and left. I asked a worker where my order was. "Oh, we're out of the bagel you ordered, what would you like instead?" Wtf!?! If I didn't say something, how long would they have let me sit there? If they didn't have that type of bagel, why did the app allow me to order it? False advertising. The app did not save my time. It wasted my time. Another 10 minutes later, I left with mediocre bagels in hand, never to return again to Einstein. And oh yea, I deleted the stupid app. read more

I just recently learned about this company and decided to give it ago. They have this Mother's Day special e-gift card with 20% off. Bought it, only to find out it cannot be use for online order. Trying calling is a joke no one EVER answered. So I made an online order and there is no option to pay at the restaurant with the e-gift card. You have to pay with your credit card. I spoke with one of the manager at the restaurant, who told me their online apps SUCKED!!! She said to call ahead next time. If you want to use your e-gift card. I WOULD IF SOMEONE ANSWERED!!!. Also you cannot ordered any food without THEIR APPS. I gave them 2 stars because they have this brunch/breakfast specials for $29.99. See picture. read more

Einstein Bros. Bagels - Brunch box specials $29.99. - Bagels Near Me - Pasadena, California

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Second time the person taking my order has no patience when asking questions. This time no one behind me. Another customer service statement is you have to repeat your order serval times. Especially when first ordering. Piped music is soooooo loud over by you order. Don't feel that necessary. Breakfast sandwich bagel and coffee was excellent. The coffee station is well attended early in the morning. Not so after 9:00 am. The tables where you to eat are dirt the entire I sat not one employee cleaned any of the tables. I had to clean mine. Also this location had a leaking ceiling with a bucket and wet floor sign right near the doors. As a customer looking at that I'm wondering if profit is more important than fixing a leak so the stores atmosphere is better. I also observed the employees taking the time with their regulars and new customers are rushed like a assembly line worker read more

Excellent variety and delicious bagels. Shop is always clean. Improvements are needed in friendliness and staff being personable.

Phenomenal place. Fast and delicious!! Service was prompt! The place was very clean! Will definitely go back again!!