Really bad customer service. Wasn't greeted just told their closing time which one bagel shouldn't be a problem to make even if closing soon. The bagel I got looks gross too read more

The drive thru was empty when we pulled in this morning, so we took our time looking at the menu to decide what kind of bagels we wanted. When she was ready I first gave her my husbands order which was an onion bagel, toasted, with plain cream cheese. Then mine, a plain thin bagel with honey walnut cream cheese, toasted as well. She repeated the order correctly so we pulled up to the window. I gave her my card and she stepped away. 1 minute..2...3... hello? Finally she comes back with my card and receipt and tells me it will be one more minute on the bagels. About a good 4-5 minutes later, a long line already formed behind me at this point, she gives me my order. "They probably hate me and think I ordered the whole store", I tell my husband referring to the cars behind me. Who knew it would take that long to toast and spread two bagels? Or should I say one. As we got home to find only mine had made it to the toaster, so my husband got to enjoy nice cold onion bagel for breakfast. Yum! Not only was it frustrating because it took so long, but she even repeated to me that both were to be toasted. Oy vey. It would have been cheaper and faster to stop at HEB for a pack of bagels and make them ourselves read more

Absolutely love their bagels and spreads to the point i drive a little out of the way to get them. But this location is way too slow getting orders ready. No way, being the only car on the drive thru, that it should take 18 mins for 1 bagel. Thank goodness the polite and bubbly workers at the windows are always super sweet. read more

We love bagels and we probably have been to most locations of this chain in Austin, TX. I am surprised this one has so many bad reviews: this store serves well-prepared bagels, good and, most importantly, fast service. Nothing was burned, under or over cooked, the place was clean and the stuff was helpful and kind. That's all that matters to us - especially on Sunday morning. read more

Einstein Bros. Bagels - Bagels Near Me - Cedar Park, Texas

Worst customer service ever. Dropped by at 2pm yo pick up bagels for breakfast tomorrow. The man behind the counter was rude, asked strange questions, and immediately tried to up-sell us from 3 bagels to a BOX full. Might be the "manager" but I'm not sure. Food is still good. Service has diminished to a "don't bother me" attitude. I purchased 3 different types of bagels. They were all thrown in a large paper sack, NO separate paper sleeve for each. When I mention this to the guy, he asked if I wanted the paper sleeves like I was asking something ridiculous, and made a Weird facial gesture. Then he tried to force the paper sleeves on in me repeatedly. I waved him off. Which was my Last goodbye to this store. #neveragain You lost my business. read more

I guess I really should write 2 review maybe. Bagels were (as usual) the bomb. I could go here every day and get a toasted blueberry bagel with strawberry schmear, but thankfully they aren't conveniently located! LOL I went on Monday early afternoon and I swear the kid at the window was high, but whatevs- long as my shyt is good, do you. I wanted bagels, but the lunch pix on the menu looked really good, so I got a bagel and the turkey & cheddar sandwich. I know this kid told me that pickles & mustard go on this sandwich- so I was stoked. However, when I opened this not warm sandwich, it 1- wasn't cut, 2- dry & 3- had no pickles or mustard on it. The tad bit of mayo was on the fat lettuce that ate up the rest of the sandwich. Somewhere along 1431 is about 2 lbs of lettuce, js- cause I threw that shit out. I chose the sandwich on the multi-seed bread, and it was pretty dry too. Overall, I think my sandwich sucked. Bagel went hard tho. Stick with what your good @ Einstein. read more

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I was surprised at the different variety of menu options with the bagels. Very good breakfast spot! read more

Einstein Bros. Bagels - Bagels Near Me - Cedar Park, Texas

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9:30 on a weekday, one person in front of me. Maybe 4 or 5 people in the entire place. My husband ordered everything egg/cheese bagel. Me... I discover they've gotten rid of the Gluten free menu. I order a caramel macchiato. My husband feels terrible. His bagel comes out and is nearly gone before I even get my coffee, nearly 10 minutes later. He ordered a reg coffee which is also out and he ask to ask twice before he gets some. Then he has to get it from the coffee maker himself because they didn't bother to put it in the serving carafe, and this happens at the same time I finally get my coffee. Oh and the lady in front of me, got her caramel macchiato at the same time I did. She looked less than happy about the wait as well. My husband said the bagel itself was incredible, but the egg/bacon/cheese was very skimpy. Such a shame. His coffee was good. My caramel macchiato was 3/4 milk, hardly drinkable. I guess Starbucks will have my business from now on. Very disappointed. The manager was walking around the entire time. It wasn't like he wasn't aware of the two coffee orders on the board (in red). So there is really no excuse. Clean & friendly. That's the only reason I gave them 2 stars instead of one. read more

Waited in line for well over an hour. Horrible customer service from the lady at the window. Do not come here.

Good bagels, but bad service. Power protein with almond shmear! I placed order over the phone and the high schooler kids who took the order really made me mad. She did not understand clearly what I wanted (even though I repeated 2 times), so she did not place the order!!! Ordered for 4 of us, and when I got back home, I have only 3 bagels!!! Seriously! Another bagels were not toasted, and yet another time bagels were not cut. Good stuff, but bad service and they don't seem to care if I tell them. read more

Very slow, frazzled staff. Manager seems unconcerned about situation. They ran out of plain bagels for goodness sake!!

My bagels were not good. The bread was over cooked to where I could not eat almost half my food. I should've checked my order before I left. Also...I ordered my food 15 minutes after they opened and it did not seem fresh at all. read more

This place is absurd. You wait in a ridiculously long line, and whenever you get up to order, they are inevitably out of multiple things. Today, they don't have chicken, onion, or pastries for the pastry box. What the heck is this? First, line of business is, order stuff before you run out and know the demand. I seriously think they have two standard toasters and only two employees. read more

While I love the bagels here, I got on the app thinking that you deliver because that's what it states on Yelp. Unfortunately I'm not seeing that option on the app so adjusting this information on your Yelp page would be very help to avoid confusion and cause frustration for your customers. Thank you! read more

I waited almost 45 minutes in line this morning (maybe 5 cars max ever in front of me). I ordered the bacon avocado and tomato egg white bagel. This is the amount of avocado and tomato spread on it. The other half had NONE. When an ingredient is in the name, how can you make no effort to include it as a main component. So disappointed in this location. I won't be back. read more

Einstein Bros. Bagels - The extent of the avocado on my bacon avocado sandwich. - Bagels Near Me - Cedar Park, Texas

I just received my favor order from this establishment and I'm so disappointed.. my nova lux was not assembled and than I take a bite of my rice crispy treat and it's stale.. so i look at the date on the wrap .. it was made on Oct 11th today is Oct 27th. The other bagel I ordered was also stale. Waste of money! Absolutely unacceptable. read more

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If it wasn't so close to my home I wouldn't go back to this store, I ask for creamer in my coffee every single time I am there and it never happens. My coffee is always cold and my sandwich is half assed every single time, and it's usually cold! Drive thru lady is rude every time I am there. I spend $8-10 every time I am there, tho that amount may not be much but I don't expect cold coffee and a cold sandwich. read more

You know that sinking feeling when you get a place, order and THEN look on Yelp at the reviews? That was me on Sunday :( I would say 2.5 stars is generous. I really did not feel well the rest of the day after eating there. I was in NYC 2 weeks ago and ordered a bagel with cream cheese and bacon from a deli and it was so delicious I couldn't get it off my mind so I pulled over as soon as I saw this place when driving through Cedar Park. I ordered exactly the same thing, although for $5 more than I paid in NYC. A tiny bagel came out with a scraping of cream cheese and some bacon that had clearly been cooked several hours ago. Lesson learned and my search for a good bagel in Texas continues... read more

I ordered bagels from Einstein Catering. My order was delivered but there was an important piece of the puzzle missing. We had bagels and no cream cheese. I called the store during the first break we got in our early morning workshop to dispute this. Check out the email from the catering specialist. My corporation will no longer be using Einstein bagels in the future. Didn't nobody touch them dry bagels. We did not have any cream cheese. $11.99 refund is unacceptable. I told y'all to come pick them dried up bagels up or give me a full refund for the bagel portion. This is sad!!! read more

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Love Einstein but this place is the worst. The same lady that works the drive through gets my order wrong EVERY SINGLE TIME. I don't understand how someone is so incompetent at their job. When I've asked in the past for my correct order she's always rude saying that's not what I ordered. From reading other reviews I'm not the only one that has this problem. Maybe I'll have to start going in and seeing if the other employees are better. read more

I drove all the way from Killeen to get breakfast here and they wouldn't sell me what I wanted to order even though they had the ingredients to make it because they were out of the BOXES they place it in.... You could've have placed it in any other container and I wouldn't have cared. Very unhappy. read more

If I could give negative or Zero stars, I would but unfortunately, Yelp doesn't let me do that! I ordered for my wife and me and it took them an hour to process our order. An hour?? ARE YOU SERIOUS!!? It takes an hour to toast a bagel and apply cream cheese??? Clearly, they don't know how to make bagels! They definitely need lessons!! If you are planning to visit this place, make sure you eat before and aren't ravenously hungry coz you ain't getting your food on time!! read more

Solid chain location. Came here on a Saturday morning with a friend, and we both had a farmhouse sandwich with two eggs on an Asiago bagel. That's the move! Service was pretty good although I saw one stressed manager speaking curtly to one of the newer employees. Price is also a bit high although you get good quality and tasty food in a pleasant environment. Overall, not bad. read more

Excellent service! the bagels are pretty goo. I never been there. I highly recommend this restaurant.

The food is as always great. I have no complaints whatsoever about that. However, today we had real bad customer service. There is this very old lady who works and she was just plain rude to my wife. We ordered our bagels and when asked about what shmears they have, she said "why don't you go look there" rudely...anyway, we just went ahead and looked through and picked one up. We also wanted the bagels sliced so we asked her "can you slice them" and this seemed to tick her off for some reason and she began ranting "why didn't you tell me that first?"...What a turn off...I hope she either improves her service or stays home if that is her attitude... Otherwise, I love this store. read more

This place is kind of a hot mess. I stopped by one morning a little after 6am. They weren't open. The sign on the door said they opened at 6am, and I had been there at 6am before, but on this bizarre weekday they were closed. No employee cars in the lot. Nada. So weird. Anyway, that totally screwed my morning because I had planned to pick up bagels for work and ended up showing up sans bagels, hungry and without my morning coffee. Thanks a pantload, Einstein! (I drove by a few hours later and they were open so I guess someone didn't want to get up that early?) So in spite of their inability to be open during the posted hours, I went back to Einstein a few days later. This time it was like 11am. I was hungry and the gods were smiling upon me cause there was no line at the drive thru! I pulled up to the sign and it said the drive thru was not working. WTF? So I get to the window and there's another sign saying the whole place is temporarily closed due to some computer glitch or something. SERIOUSLY GUYS, GET IT TOGETHER! So now, I just go to the location down off 183 near Arboretum. It's on my way to work and the staff there is 100% nicer and more professional than the staff at Cedar Park. I don't know if these are franchises or corporate owned, but if they are corporate, fire the GM and hire new staff! read more

Cream cheese is good. However their avocado is either just like one small slice squished along the middle to make it look like it or it's brown. Everytime it's like this it's prolly a corporate thing one slice in the middle of use a tiny bit what's left on the knife to wipe on the side to give an appearance of avocado. Not once have I gotten more than one small slice. Biggest joke. This place pretty much sucks. read more

TERRIBLE! Thursday AT PRIME TIME LUNCH HOUR 1am , no more than 4-5 people in the sit down, no drive through crowd, no line at cashier. Virtually every bagel bin empty including: pretzel, poppy, potato, cinnamon, cheese, blueberry, etc. The only bagels were wheat, everything and sesame and those look like they were burnt, taken out of the oven and then put back in to burn some more. The burnt bagel bins were not surprisingly completely full. I ask the lady did she have any other bagels in the back she said "no, and then left...and never came back". I took pictures. I complained to the management and they were just unresponsive. If I were you, I would avoid this place like the plague. read more

Einstein Bros. Bagels - Empty bins of bagels...what you can expect to see there. - Bagels Near Me - Cedar Park, Texas

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I love this place, but the service is just bad. There is no other way to put it. It is so slow it is beyond ridiculous and half the time they mix up our order. The food is great though and the coffee is pretty good, not great, but good. Family consensus, slow, but good and according to my son, the blueberry muffin is always fast read more

Came here to get bagels for my team and the service was so so at best. Walked in and all the employees at the counter were busy doing their thing and no one really greeted me. Knew exactly what I wanted got to the order station and ordered the bakers box and the person asked me which ones I wanted. They filled my order and got me in and out in a reasonable amount of time. But nothing amazing service wise. Bagels were good though so no complaints there. Overall good bagels service nothing exciting but wouldn't stop coming here. read more

I have been to this location probably 25 times, if not more. I buy a dozen bagels every other Monday for the $7 deal (which is awesome, by the way!). However, the experiences I have seem to vary and be quite inconsistent. Most recently, they lost my call-in order and handed me a dozen bagels in the wrong flavor. They also did not apologize for losing the order. I know that on Monday late mornings the store can be chaotic, but most people are plenty satisfied with a "thank you for waiting" or a "sorry about that". Anyways, I will continue going despite the lackluster service because I do love the bagels and the price point is great. However, don't expect a 5-star experience, at least at this location. read more

Love Einsteins food. Unfortunately, the service is an on-going issue. I've been here 3 times this week. Each day the staffing level decreased, until finally on Friday at 800am there were only two people to take and make orders for the dining room and the drive thru (who were obviously flustered)... and one person who seemed to be watching the dining room, ready to wipe tables (though I saw him being asked twice, so he wasn't watching very closely). By the way, the whole concept of one register to order and one to pay has never really worked, especially if you don't have two people to run them. You wait in line behind the people in front of you to order, and then you wait in a second line at an unattended register while the people behind you order. What, so you can swipe my credit card and hand me a drink cup? With a name like Einsteins, you sort of expect more. When I did get my drink cup, it was a medium instead of the large I ordered (and paid for). I asked if this was a large cup, and the clerk said it was (of course she knew it wasn't). And then, of course, my breakfast sandwich was on the wrong bagel. Feel sorry for the employees who were there, and maybe a little worse for the customers who just wandered in trying to get a Friday bagel fix. read more

I like Einstein Bros. Bagels, but I'm not such a big fan of the wait. Came in late Wednesday morning to a fairly empty store and no line in the drive through. The place is clean, although lighting is a little dim for my liking, especially with the walls all being a dark beige-ish color. But this kind of interior is typical I think of most of the chain stores. They have a good selection of bagels and coffee and it seems as though they're freshly made, considering only a bit gets put out at a time. Now I've been eating Einstein's for a while now and while it isn't exactly a New York bagel, I feel like it's the best I'll get here in Cedar Park. So no real complaints there, I'd give it 4 stars. My personal favorite is the asiago bagel which goes well with shmear as well as with a sandwich. Now what gives this place 2 stars, and the real reason I'm reviewing, is that this place takes FOREVER. They seem to be incredibly low on staff, meaning that their focus tends to be either on the drive through or the sit-in. Pick the wrong one, and you'll end up sitting around and waiting for someone to help you. Granted, everyone is really nice here, but if you're in a rush, or not willing to a wait a couple minutes (at least 10 just to have your order taken, even with no line) I wouldn't recommend stopping in here. read more

I asked for a 6 cheese bagel with smoke salmon cream cheese. When I got home it was strawberry cream cheese. Okay, mistake, also my fault for not checking. When I called to refund me, they said I needed to bring the card back to the store. What kind of nonsense is that. Sorry Einstein, it's 2019, you can refund people from anywhere, and if you can't, it's even more important you read this. I went back to Einstein and asked for a refund. I'm in the drive thru giving the lady my card. She said she refunded it and handed me back the card. I asked for a receipt and she refused to give me one. I said "really? Can I not have a receipt?". Just then the lady closed the window on me and walked off. read more

These are by far the WORST Bagels I have ever tasted. I was barely able to even finish two bites before spitting them out and dumping the rest in the trash. They weren't even completely cooked and had a foul stale taste to them like they were left over from previous days. Do yourself a favor and skip this garbage establishment. Completely disgusting food and is not worth the time/money. read more

Just witnessed the MOST DISGUSTING thing EVER! An employee came out to refill the ice in the soda machine. He came with two ice buckets and filled up the ice machine. Then climbed on the counter and touched the ice WITH HIS BARE HANDS...NO GLOVES. Climbed down and then proceeded to grab his crotch and rub between his legs. PRETTY GROSS RIGHT???!!! Then about two minutes later, he came back and filled up the machine again. But this time he grabbed his crotch and rub himself on his pants, then climbed on the counter and touched the ice again WITH HIS BARE HANDS THAT HE HAD JUST BEEN RUBBING HIS CROTCH WITH!! Hands down, this is the most absolutely DISGUSTING thing I have ever seen in a restaurant. The Health Department needs to SHUT THEM DOWN!! read more

Hands down the worst drive thru ever! Must repeat each and every item at least twice. This morning I ordered a dozen bagels with cream cheese. After 3 attempts of calling out 12 bagels I knew that it was going to be wrong at the window. Sure enough when I got to the window I asked the guy to repeat my order back to me. He looked at me and said "what did you order". I told him "A dozen bagels and cream cheese", he then said "What kind of bagels do you want?" At that point, I told him to forget it and went Whataburger. This is not the first time, that I have had a terrible experience at the drive thru there. I've learned my lesson and will not go back. read more

This is an amazing bagel shop! They are friendly and have lots of options! I got the everything bagel with plain cream cheese and a freshly squeezed orange juice. The bagel was toasted perfectly and the juice was very fresh. I also highly recommend that you sign up for there rewards app you get a free bagel when you sign up! Overall an amazing experience I will definitely come back again! read more

Hubby and I went last weekend-against our better judgement. We used to go regularly, but have had negative experiences in the last few months. We wanted to give them one more try... When we arrived, surprised to see how few customers there were for a Sunday morning. Multiple staff behind the counter dancing away. Agree with previous reviews that we seemed to be disturbing them. Ordered a one egg bacon egg and cheese bagel, TOASTED. Emphasized toasted, as it has been an issue in the past. Hubby ordered, specified single egg, and stated that he wanted it toasted as well. The ordertaker, looked at me, asked " so, did you want that bagel toasted?" Said yes, hubby and I couldn't look at each other for fear of breaking up laughing. Lo, and behold-when our bagels finally arrived, they were stone cold and not toasted. read more

Awesome bagel joint, first time going and their service was great! The lady at the front counter was super kind and happy to help. Cozy atmosphere and great spot to literally enjoy a great bagel. read more