I had 2 coupons through the app and I had to order in 2 separate transactions with the app. First transaction was fine. However, the second transaction was made with the wrong type of bagel than what I ordered. Then, when I asked for a cup for the drink for the second order. I was asked by the employee "didn't you get a cup with the first bagel"? Um yes, that was my first order in the app, and I placed 2 orders. In my head, I'm thinking "didn't you look at the ticket with the oder on it?" The sad part was it was the manager that was asking me this and I believe it was the manager who made the food with the wrong type of bagel. READ people! read more

This Einstein is average at best. Today the bagels did not taste fresh at all. Either made very early or yesterday. I came in at 1000 am. Also they cut most of the bagels when I told them uncut. This makes me think that they cut them for another customer otherwise they probably would have cut them all or left them all uncut. They often give me cut bagels and I always order uncut. read more

I love Einstein Bros! I used to go to a different location every morning when I was commuting to work precovid. I have been to this location a handful of times. It is right down the street from my house. I would love to come more often but their service is slow. They have a drive thru that is always wrapped around the building and backed up to 60 which is faster than going inside. I often drive right by and don't stop because I know how slow they are. read more

Great and fast service and food quality I love this place highly recommended for breakfast and lunch

Very sloppy and poor customer service. The gentleman wearing a mask and gloves, took our money, dealt with the cash register and the window, gave us change back, and then went and put our order together. Touching our food with the same gloved hands that he just touched everything thing else with. Turns out....they made our order wrong. It's just a bad impression after already having poor customer service. Won't be back.... read more

This location always provides excellent & tasty food & drinks, but this location is also about the slowest Einstein Bros that I have EVER been to! Don't worry about going through the drive-thru thinking you will save some time. Every time I have come to this location, you will pay for you order, & they will tell you to pull forward, where you will sit for another 5-10 minutes (minimum) waiting for your food/drinks to come out. I think this is a little absurd considering that I'm sure a lot of people like to stop here to get breakfast on the way to work. I have gone here a few times on my way to work, but will stop going to this location, due to the slow service. If you do want to stop here, make sure you leave an extra 20 minutes at least, just in case. I will say, however, that the staff have always been very friendly, & they are always apologetic when they bring your food out, not that it helps much when you've been sitting there waiting for another 10 minutes after waiting in the line for 10 minutes already, but nonetheless the apology is appreciated. I don't know if the slow service is due to the amount of employees (not enough of them), or the lack of management providing adequate workflows for the staff, but something needs to change. So many other places provide quick & excellent service for breakfast. You can't have one without the other. You can have friendly staff, but that doesn't matter if it takes you 20 minutes to get your food. read more

These guys are absolute bagel geniuses (their coffee ain't bad either). There's a drive through here, but all the action is inside. There's plenty of spots to read or work or people watch, and there's a huge community table too. I prefer going in, even if I'm getting my order to go. I usually get the farmhouse breakfast sandwich, which has bacon *AND* ham, along with a cracked egg on a cheesy-hashbrown-bagel. Yes, its a bagel made with cheese and hashbrowns and its a smile-maker. All the breakfast stuff is good though, and they've got some pretty unique items like the French toast bagel. Lunch would probably be 3 stars, but let's be honest - you don't go to Einstein's for lunch... read more

Visiting from Brooklyn. Day 2 that im here. Wanted a bagel. Instead i decided to try i think they are bagel bites filled w/ cream cheese. They were yummy. Will be back to try something else read more

Einstein Bros. Bagels - Bagels Near Me - Brandon, Florida

So I walk in, order two bagels with strawberry cream cheese, girl making the bagels has gloves on, so far so good. She makes the bagels, adds the cream cheese walks to register, says how much it is, I hand her a ten dollar bill, she reaches in the register, counts out a few ones and coins for my change. She now turns around and starts making the next bagel order. No washing hands or changing gloves. So I'm guessing it's impossible to pass the coronavirus by money. Threw my bagels in trash and walked out. Maybe a little training is needed here about disease spread. read more

I went through the drivethru on 2 separate occasions. The employees seemed pleasant both times. I ordered 2 Lox sandwiches on a plain bagel with no onions and capers on the side. The bagels are super small in my opinion, which makes the sandwich super small as well. The cream cheese was added sparingly. My mother complained :( The tomatoes were only one slice per side of bagel. Super lacking there! The Lox was lacking also! The sandwich ingredients were all fresh but the cost to product ratio is not beneficial to the consumer. $7 average cost per sandwich... packaging was clean and neat! We had an average wait time of about 10min in the drivethru. read more

I asked for 10 sugar and 6 cream and they gave me 3 sugar and 3 cream. What was the point in asking me what I needed?

don't know why the bad reviews, every time I've been in here the employees are really nice. the food and atmosphere are both great too.

Food and service is great I would definitely go back. I especially like the chipotle sunrise sandwich.

Ordered for lunch. The bagel sandwiches were fresh and delicious. The cashier was kind.

Terrible service, waited for 1 toasted bagel for over 30 minutes with them constantly telling me, "we are busy, 5 more minutes". Just because my order is small doesn't mean it's not important because customers after me with bigger orders received them much earlier. Coffee cup smells like perfume, terrible strong perfume, impossible to drink. Why doesn't the manager pay attention to workers who wear extremely strong perfume and don't wear head covers. Change is needed immediately. read more

They are always out of bagels no matter the time of day and the majority of the staff are not very friendly. The location hasnt had any updates or improvements in over 7 years. I was a die-hard Einstein Bagel person but the overall experience at this location forced me to start trying other places. read more

Don't bother. I ordered a Nova Lox bagel deconstructed through the drive-through. Got home and no salmon. I called them up and they told me to come back for a replacement bagel. A week later I went back and went inside and ordered nova lox bagel again checked to make sure the salmon was included. So far so good. Got home and no cream cheese. I don't know what they're doing at that place but they can't get anything right. And it's pricey. read more

The bagel's are decent and the service, if you go in person is not too bad at all. The issue that I have with Einstein bagels is that on three different occasions my office staff has asked me to place an order with them and on all three occasions they have forgotten to put all the items in our bag. When we call them all they can do is apologize but there is no real way of fixing it unless you drive back over there or they credit you for the " next time" Sorry, there will not be a next time. I should have learned my lesson the 2nd time that the order was wrong. read more

I have used this location and the one on Fowler several times and out of seven visits only one time has been correct. I don't like for my bagel to be completely sopped in butter so I ask for light butter and still get a soaked bagel. (The cashier had it on the receipt.) So now I've learned to ask for butter on the side. I asked for double toasted because the bagels are only just warmed but when I asked for double toasted they came out black burnt except one visit. When I asked why they said that their toaster is broken and there's nothing they can do about it. How about fix the toaster? Seems like they don't fix things at this location because their sign has been broken for a while too. I have come inside to order because the line outside was quite long and no one was covering the register and we stood there for five minutes when we asked, "oh, they'll be right back." I finally walked out. I won't be back to this location. And I hope the district manager reads these reviews. I have noticed Brandon Bagel is also used for the name, so my review will go under that name as well. read more

We went there twice in June. Both times the bagels were either soggy or simply bad tasting. The coffee was good both times. The service time was quick and the service was good. I used to go to Einstein Brothers in Virginia. I have seen a noticeable difference between the other places and here. read more

Stopped by after church for a bagel. We ordered 3 bagel dogs and espresso bagel with cream cheese. We had to wait a bit but watched the people making bagels argue with each other. The bagel dogs were good and bagel was fair. We had to get our own chips and never got the potato salad we order. They did not inform us were chips were. We are new to area so may look around for Sunday after church brunch place. read more

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No clue why this place is getting such bad reviews.. Their Lox Bagel is off the chain & the cashiers are always extremely pleasant. Large menu, fresh bagels, good coffee. Simple and good as it should be. Thanks! read more

I have been here a few times but I never actually ate here. Every time I come the line is so long and no one seems to know what they're doing I have walked out twice after placing an order and waiting 15 minutes for it. I get places second and third chances today was the third chance and I stood there for like 10 minutes and again no one knew what they were doing. So if you really love bagels I would go to Brandon bagels. read more

Signs say dining room open its BS not 1 table set up only take out not even a " we are sorry" just a ow well such a shame !

I love this place. The bagels are fresh and delicious and the staff are always friendly. Thanks!

So I actually used to love their cinnamon sugar bagels because they actually had cinnamon sugar caked on top of the bagel and it was such a great once in a while type of treat. But the last few times we've gone, there was very little to none on top :( please fix this you guys! I like yours more than Panera's cinnamon crunch bagel but you're pushing me to switch it up! read more

For mainstream bagels, this and all Einstein Bros locations are average but better than most supermarket bakeries or national brands available in refrigerated, bread aisle or frozen sections of the grocery store. My biggest gripe here (and at other locations over the years) is the absurdly poor level of service and lack of employee competence. I find it hard to understand why they can't create a better service model. I will say I don't like reviewing chain restaurants as a whole, however as a Northeast U.S. transplant it can be challenging to find certain types of foods here in Tampa Bay that meet my standards. Bagels are one such example. Fortunately, I have found some local spots that know how to do them quite well. As an alternative for this Brandon Einstein Bros. location - just go a few blocks west and hit Brandon Bagels. They are significantly better and more authentic. read more

I typically don't like chain restaurants but have had success at other Einstein's so I was hopeful. We got bacon egg and cheese bagel sandwiches and a bagel with cream cheese. The egg was like warm, the cheese wasn't melted and the bagel was ok. For more than $3 for a bagel and cream cheese I would expect more than just a smidge of cheese. This time I had to spread it just to get it to cover the bagel surface. The staff seems unenthusiastic and clearly it comes through in how the food is prepared and served. It's a pretty expensive breakfast for crappy service and uninspired food. read more

Einstein Bros bagel has a really good product but my last 3 visits my order has been wrong. Twice (including today) it was completely someone else's order. Once it was just partially wrong. Today I went through the drive through knowing that I needed to check my order but when I got to the window the cashier repeated my order and then she opened the bag and lifted each bagel and looked in the individual bag. So I thought surely it was right but it wasn't even close. I didn't open the bag until I got home. I tried calling them but was put on hold for a manager who never came to the phone. I don't know what to do. I like their bagels but do I keep going back? Obviously I need to check my own order but it feels like I am being punked Btw, we did eat the bagels we got. They were good but I ordered savory bagels and got apple strudel bagels. read more

The food here is great. If you like a crispy bagel and smooth cream cheese (many flavors available) this is a great stop. BUT, the seating area leaves a lot to be desired usually. Tables are rarely cleaned, and the coffee bar usually isn't stocked very well. And speed of service definitely depends on who is working. A few of the employees here do not have any sense of urgency. But others do, so it's kind of hit and miss. I will say though I've never had an issue with the food. read more

I would actually give it 3 1/2 stars... Similar to Noah's Bagels or Western Bagel, Einstein Bros. serves up many different types of daily baked bagels w/ cream cheese or as sandwiches. They also serve wraps, salads, soups, and coffees. While I would return for the Spicy Elmo (bacon, green chilis, spicy red chili cream cheese, and Swiss cheese) egg sandwich on a roasted garlic bagel, the latte was forgettable! read more

Wow! Slowest location ever for drive thru and to go inside!! Be ready to wait 20-30 min... At least their food was good...

Delores is wonderful!!! I always love this place for a quick bite. So yummy and everything always tastes so fresh. Delores is one of the employees and her attitude is the best. Always trying her hardest to make all the customers happy. What a sweetheart! read more

An orgy of mediocrity. Over priced and a pathetic offering compared to most any northern bagel bakery. As it is difficult to screw up a bagel, suffice it to say they are popular because most of the patrons have little, if any other good bagel shops to choose from. The bagels are small, of limited variety, and not as fresh as you would expect given that they hold out that they bake "on the premises". For example on their is Onion Bagels, one has to search, to find onions... This is pathetic... If some, one, enterprising entrepreneur decides to replicate any of the hundreds of good bagel shops in the New York, New Jersey area this company would "run for cover". My hope is that we will finally find a decent bagel shop in the Tampa area after nearly 6 months of looking; and being disappointed, yet again, after our second visit to Einstein's. Come on Tampa, you can do better. read more

The line at the drive thru is always very slow moving. You never know what you are going to get - I often get home only to find the wrong items in the bag. The bagels are often cold and hard like they came out of a refrigerator. read more

It was a very busy morning with cars circling th building, so I really should have checked my order. When I brought it home, it was obvious it was someone else's order because not a single thing matched what I had worked in the Drive-Thru. I called the restaurant to let them know. I was very pleased with how they made everything right. So even though a mistake was made, they were incredibly awesome at delivering excellent customer service to make it right. I go here about once a month and I'll certainly be back. read more

Disappointed big time today. Stopped in Einsteins today around eleven. Not busy at all. Went to the register stood there waiting, not even a hello. Went to another register, lady said be with you in a minute. She went over and spoke with another employee. My husband said to me don't you think it's hot in here? Yes but I really feel like a bagel. Then he noticed a dirty floor brush on the counter by the bagels and that was the last straw. We left. Sad because we really use to enjoy Einsteins! read more

Never fails to disappoint! Today is Tuesday, November 27th. Went for breakfast at about 10:45 AM. Rachel the manager was great, but the lady working the register was woefully inadequate to process our simple orders (there were 4 of us). She did not know how to work the register, and she did not listen well to our orders. it took her a very long time to process our orders in the register. The store was not crowded, but was dirty. Dirty tables, crumbs on the floor. This used to be a great place, but has declined in quality over the past year or so. Food is still good, but the customer service is just not good. read more

I haven't been to an Einstein's in years, but on a whim decided to go here for a breakfast sandwich. I got a spinach, double egg and swiss on an Everything bagel. When I ordered over the speaker, the crew member was polite. However, when I got to the window she wasn't. She didn't give me the total and pretty much threw the bag in my hand as I was reaching for it. I'm assuming because it was a bit busy, but you can be polite and efficient at the same time. As for my sandwich, it was very good except for the fact it was missing the swiss cheese! I read in other reviews that they often forget items so I guess this is a common occurrence. I may return, but this time I will go inside and check my food before I leave. read more

I usually don't write reviews but this is the 3rd try with this place... always out of everything. There are 8 employees but no one taking care of guest ordering. Just waited 10mins to pay for a pickup order. Manager was on phone.. no bueno read more