Had a positive experience this morning. Staff were absolutely joyful, laughing and having a good time as well as polite and helpful to customers. Our orders were correct and delicious, and the coffee was hot. I docked a star because they seem to have switched to microwave bacon, which is an absolute tragedy! There is only one table in here--seats two--and the two guys who were waiting for bagels to go so very kindly moved to let us eat there. As a mom I appreciate that there is a changing table in the gender-neutral restroom. The floor could use a mopping. I would definitely come back. read more

The bagel was kinda burnt in my opinion. The scant amount of cream cheese offered melted into a puddle because it wasn't cooled at all. I like the fact that they have a drive thru but won't be back because of the low quality. $10 for two messy melted burned bagels. I ordered ahead in the app. read more

Einstein Bros. Bagels - Single Bagel with Shmear - Bagels Near Me - Austin, Texas

It's too small to eat inside but everything on the menu is great. The customer service is great. The patio outdoors has some tables to eat outside. One table inside. Bagels and bagel sandwiches, other bakery items and drinks available. read more

We visited the drive-thru at 10:30am on a Tuesday, only 1-2 other cars were in line, the line moved at a good pace, service was fast and friendly. I ordered the 2 egg Chorizo sunrise no customizations. It comes with cage-free eggs, a delicious spicy chorizo sausage, cheddar, avocado, jalapeño salsa cream-cheese shmear on a green chili bagel. It was pretty spicy I was pleasantly surprised and impressed (I love spicy, the spicier the better). I added the twice baked hash brown, a must! read more

Einstein Bros. Bagels - Twice-Baked Hashbrown - Bagels Near Me - Austin, Texas

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Delicious Bagels every time! I absolutely love the cinnamon apple gourmet bagel. Super wallet friendly and tasty :))

Don't bother ordering ahead at this location whenever they're busy. People who order inside right in front of you will all get their food before you. Really annoying way to start a Sunday. Good bagels though but not worth waiting an eternity and being told I'm "next" when I'm really not. read more

The line is usually long when I drive past at around 645 am and I don't have time to wait in line. Today there wasn't a line and thought I would treat myself to a bagel. I ordered a sesame bagel with cream cheese. She told me the total of $4.08 and I nearly fainted in my car!!! What the what?!? I got to the window and paid with my credit card. When I used the pin pad there was only a option to leave a tip. ($1,$2,$3 etc) there was not an option to opt out of a tip. I have worked food service before. I get it but it's not cool to be forced to pay a tip. read more

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I came here early morning and the drive through had a lot of cars lined up. I came inside to order and service was quick. I got a spinach bagel with egg and it was great. Staff were friendly. read more

Einstein Bros. Bagels - a variety of doughnuts - Bagels Near Me - Austin, Texas

I tried to visit a different location of einstein bagels this morning, closer to my work. unfortunately yet again i was met with displeasure when i was told they did not have the correct bagel for the main menu item i had ordered. I arrived at 6 AM when the store opens to which i was not helped by employees until 5 minutes after. It appears this is a problem amongst most locations, for someone as early as i was, you would think at opening time they would have customer service and all available menu items, til next time i have yet to be helped by any upper management read more

100% improved! The coffee was piping hot and the bagel was toasted perfectly. As always, the staff is very nice. The manager reached out to me after my last visit and made it right. read more

The drivethu takes forever! You'll always wait a minimum of 15min, which is crazy! the food is fantastic, but the wait doesn't get any shorter, no matter the day you go. read more

Christina and Sierra at the window took me and my friends orders and they were the most efficient ppl I've literally ever seen like we expected 5 orders to be super confusing and hard but I'd honestly do anything for these employees Promote them THEY EVEN LABELED OUR DRINKS AND BAGELS AND WHEN THEY WERE OUT OF THINGS THEY GAVE US RECOMMENDATIONS OF NEW AND SIMILAR THINGS I WILL COME BACK read more

Einstein Bros. Bagels - Bagels Near Me - Austin, Texas

We like the Einstein Bagels at William Cannon and MOPAC. My 11 year old son particularly enjoys their Farmhouse breakfast sandwich. We order through the app and our order is always ready upon arrival and correct. The staff is friendly and usually says hello despite being very busy. read more

My bagel sandwich was heavenly! "Chorizo Sunrise" - green chili bagel, chorizo sausage patty, avocado, 2 eggs (my add-on), pepper jack cheese, jalapeno salsa schmear. $6.92 Highly recommend if you've considered ordering this! Background: Hungry for lunch. Admittedly, had Taco Cabana on my mind. TC line had 3 cars waiting, and 1 at the order station. Einstein Bros Bagels had 1 car at ordering station & no one else in line. Chose Einstein Bros because a) I was hungry, b) I've had this bagel sandwich before and have enjoyed it, and c) Knew that the cost of the bagel sandwich was less than what I would've ordered at TC. Interesting: Though only 1 car in line before me at Einstein Bros, I left the parking lot at the same time as the car ordering at TC. I'd like to believe the comparatively long wait was because of my order was freshly made. But who really knows: Has TC gotten faster, is it because it seemed there was only 1 person in charge of everything at Einstein Bros drive-thru, or something else? Really, it doesn't matter: I was fully satisfied - my bagel sandwich was awesome, and I saved some $! read more

Einstein Bros. Bagels - Chorizo Sunrise with 2 eggs - YUM! (& yes, packs a decent amount of spicy heat) - Bagels Near Me - Austin, Texas

Someone needs to be fired at this point. For whatever reason, getting my order right seems impossible. I've reached out to corporate again. How do I get to my office after being told they "turbo'd" my bagel (to get it extra crispy) and find it completely cold or to find it has garden cream cheese on it vs regular? We've been thru this many times and it gets better briefly then gets equally worse after that. It's not rocket science. read more

I love Einstein Bagels! I tried them thanks to a CO worker and now pounds later seems like I can't stop eating them, love the everyone one!

Always a great place to grab breakfast or lunch. They offer juices as well as a variety of coffee. They have a wide selection of menu choices so everyone should be able to find something they enjoy. They have a good dozen or more variety of bagels and they offer several different smears as well. Get a dozen to go and enjoy them all week long. The place is clean and the staff is generally always friendly. read more

Einstein Bros. Bagels - 7 am - Einstein delivered bagels, fruit, smears for our office breakfast meeting - Bagels Near Me - Austin, Texas

Took 20 minutes to make 1 cup of coffee. No, seriously, it did. June 11, 2021. Drive thru definitely needs improvement. Leaving 4 starts only to get owner attention, obviously it is 1.5 stars shack that is a shame to be in Austin. read more

Einstein Bros. Bagels - Bagels Near Me - Austin, Texas

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This place is a joke... always out of bagels and when they do make you a bagel, it is so minimal, basic, and prepared with no thought or creativity. Look at my photo of the pathetic nova lox. And they CLOSE their drive thru on the weekends by putting a chair out to block it, which is super frustrating. I just walked-in to order and they had 5 employees working?! But they were still unorganized and sloppy. Who is the manager here? This is so poor. read more

Einstein Bros. Bagels - Nova Lox... what a joke. Only 1 slice of smoked salmon on each side. I mean, look at the onions. - Bagels Near Me - Austin, Texas

so I recently submitted a complaint to corporate because I had three orders messed up. I thought they resolved it. They said they were some training, etc. I went back today and made the same order. We seem to be on the same page. She asked me if I wanted to check it in the drive-through to make sure it was right. It was beautifully toasted, better than ever actually. Looked like regular cream cheese and I left. I get 5 miles down the road and the last quarter of the has veggie/onion tasting cream cheese just in that last quarter which makes it feel intentional. So if you get a chocolate chip bagel, veggie/onion cream cheese does not taste very good so this is issue number four in the last few months. Do not recommend. All they're going to do is tell me to come back to the restaurant, and they will replace it and refund my money. They need to do more than that at this point. read more

I wish I could give it 0 stars. Customer service is trash, they don't greet you at all and seem annoyed with customers. Had a free bagel coupon and the girl charged me for it anyway. When I corrected her she had a major attitude. Started eating my sandwich, which was actually Really good... until I saw a hair in it. Avoid this place at all cost. read more

Einstein Bros. Bagels - Hair in my sandwich.... - Bagels Near Me - Austin, Texas

Although there is a little wait, the bagel avocado sandwich is delicious. I will definitely go back.

I wish I didn't leave a tip. They guy who gave me my ticket was very rude when I expressed to him that I thought I was missing a bagel. Before I even finished my sentence he was talking over me telling me "there were only two orders on your ticket" instead of asking me what I was missing. I loved this place but it's going downhill. read more

Einstein Bros. Bagels - Male was rude when I told him I was missing a bagel. He started talking over me, "there were only two items on your ticket." - Bagels Near Me - Austin, Texas

Man I love bagels. Like an excessive amount. So tell me why I went through the drive thru and ordered an asiago bagel, not toasted, with cream cheese and got literally the exact opposite?? A bagel toasted with no cream cheese????? What am I supposed to do with this? Not the best start to my day and now I have to go find cream cheese and it it with a dry terrible bagel. read more

Einstein Bros. Bagels - Toasted bagel with no cream cheese and rage fills my cold dead heart. - Bagels Near Me - Austin, Texas

Its a good place to eat for lunch. I am surprised its a two-star rating. I dont need to type more, Yelp. read more

This review is solely about the order ahead process using the drive-through option. This is not an efficient way to order especially during peak hours. There were 5 cars in line ahead of me which took over 20 minutes to pickup my order. By that time the bagel sandwich was cold. I would only order ahead using the curbside or walk-in takeout. I would recommend that they remove the option of using the drive-through. read more

This place is slower than Whataburger, and obviously not as good. Prepare for at least a 30 minute wait for a bagel, and to not get even greeted for quite a while. I think there might only be one person working. He was nice though. I'd suggest just going to Whataburger! read more

Just keeps getting worse at this place! When I walk up to the counter I'm placing my order...she walks away starts argument with one of the girls on the line. As she finally comes back an attends me, I completed my order explaining I have a coupon. She will not even wait for the coupon and charges me. When is someone going to step in and change this? Thank goodness I just found out wholly bagel is just a block from here and I hear they have better service! read more

We placed an order over the phone and when we arrived to pick up the order we called and the manager answered and told us he only had one of the items we ordered, so we told him to hold it and we'd go through the line and he got an attitude with us and hung up. We had to go inside and a different employee helped us take a new order. read more

Food is good, service is relatively quick given the volumes of folks that go thru here in the am. However (at least this am) the person working the driver was very rude and left me with the impression that they were bothered by my business...I can think of other ways to be yelled at which are probably more deserving...will find another location read more

I came here during opening week to be frank I wasn't impressed with grand opening deals. I've experienced better. I like Einstein Bagels I've frequented locations in Brooklyn and on Guadalupe St. in Austin. This location was just okay. To be fair I just tested it out with a whole wheat bagel. I've had better bagels from Einstein. I had assist an 8 minute wait for a bagel with nothing on it. I just felt like they didn't go above and beyond too be more welcoming for a grand opening. I haven't been back since that experience, I am willing to try other locations, because I love bagels and Einstein does have great bagels when it's on point. I would recommend nearby Panera Bread for bagels they have a better selection, it's cheaper and you get consistent service that's speedy and great. read more

Einstein Bros. Bagels - Storefront - Bagels Near Me - Austin, Texas

Came here to get a couple bagels, the "lobby was closed for day" so I downloaded the app and ordered from there. I pulled into a curbside spot and then called to let them know I was there, even though I had placed my order maybe a couple minutes before and didn't expect it to be ready yet. The man on the phone was incredibly rude, "you literally just placed the order there are lots of cars in front of you it will be awhile". I tried to say that was completely fine, just letting you know I'm here and he cut me off and then hung up on me. Overall shitty customer service ruined it for me. read more

Went back at 10:30 on Saturday morning... Called them on the way to make sure they had bagels... Nope! No poppy seed, no sesame seed, no pumpernickel, no plain bagels. I asked, "Now, you guys apparently are in the bagel business? And at 10:30 on a Saturday morning, you're out of bagels?" The manager who answered the phone responded, "well, Saturday is our busiest day" to which I responded, "That's right, that's right, and that's why you shouldn't be out of bagels -- because today is your busiest day! Shouldn't you plan ahead for busy days?" Silence Maybe the manager should go back and kick the bakers' asses instead of answering the phones!!!!!! read more

Highly recommend for delicious breakfast catering option! I ordered enough bagels to feed 60 wedding guests breakfast on the morning of my wedding. This location was prepped and ready to rock and roll when I called Friday to check in. They had the order ready for pickup right at the scheduled time on Saturday. The bagels were fresh and delicious. Would highly recommend for catering services! read more

I LOVE bagels, I HATE this place. I have tried MANY times, thinking " it will get better" IT WONT. they have no sense of urgency.. its a breakfast place - people are usually on the way to work, they are SO SLOW.. It took about 10 minutes on a wednesday to get a bagel with nutella and bananas about 10am, with only 1 car ahead of me I also ordered a coke, luckily i had to set at the window for 8 more minutes to notice " hey this doesnt look like coke even a little bit" - you work here, not me.. Sadly about 10 minutes seems to be the norm for these guys read more

Drive thru blocked with chairs. No answer by phone. No way to order through website. Poorly managed location!

I come all the time. I give this place my business. I understand that y'all have different orders but I think it's ridiculous that when we pull up 15 mins till closing. They remind us when we first order that they are closing soon. I would understand if we arrived 5 mins out but we did arrive at a decent time. I've even been told that whatever thing they use to make their breakfast sandwiches were already being broken down. I understand you want to leave because it's closing time but when I worked in the food industry we served the customer on an open menu till it was time to close. Not just because it's almost closing time. I'm a loyal customer and I think it's absolutely ridiculous that I ant have access to a full menu because it's close to closing time. I know somethings you might be out of because it's close to closing time read more

This place is down the street from me and it is a quick stop for a decent breakfast before I get on the road to work. Occasionally they're slow, but they've never gotten my order wrong, the window folks are most often pleasant for 7am and they always make my cold brew however I ask. What more can I ask for? Not much. Their bagels rock and their cream cheese is creamy. Win. read more

Ruined my morning! Wait time was very long the staff were stressed out and there were hardly any customers. Ordered 2 lox bagels and when got home there was lox on one bagel side, one piece on the other side and NO lox on the other bagel order. I'll never be back. read more

Einstein Bros. Bagels - Forgot the lox! I know it's difficult... - Bagels Near Me - Austin, Texas

I love Einstein Bagels in general, but this place is a disgrace to the company name. I have been to this location a dozen times, and every time is a new adventure (In a bad way), and now that I've had "x" amount of bad adventures, I'm now forced to write a negative review on one of my favorite "restaurants" locations. I walk into the store, and a cashier is standing right in front of me at the register, and asks how he can help me, and then turns around and walks away immediately after asking, not even giving me a chance to respond, and walks ALL the way to the other end of the counter, with his back to me...... Uh, hello? Then he stands at the opposite register on the OTHER side of the counter, without saying, "I can help you over here", or "I'll take your order at this register", he starts yelling across the entire store asking what I want.... Uh, hello? Mind you, half of the verbiage on one of the menus is blocked, because one of the other menu "slides" has slid over, and is partially covering the menu. People continue to come in after me, and are asking "What does the menu say?" and instead of SLIDING the one menu back into place, they continue to turn around, look up at the menu, and loudly yell every single menu item on the covered menu board..... I kid you not. This actually happened. Needless to say, a second person comes over and takes my order, and swipes my card. I had ordered a coffee. He pulls out a coffee cup, and places it directly in front of him, on the OPPOSITE side of the counter from me, and then walks away after handing my receipt, leaving my cup out of my reach while they go to make my bagel. Mind you, I ordered a coffee -- The self serve kind. The kind where when I pay, I take my cup, and go fill it up while I wait for the bagel. Not here. As I'm standing by the "wait for your order here" area, the guy comes back a few minutes later to give me my bagel.... In a to go bag.... When he had JUST asked if it was "For here", which means a BASKET, not a bag.... And still no coffee cup. I said, "I'm missing my coffee cup" and pointed at the counter where he had left it out of my reach.... Unfortunately this is the only Einstein Bagel shop near me, but as soon as you walk in the door, you can sense the frustration and disgust from other customers who are already inside. The attitude of the employees is disgraceful, and more fitting of a McDonald's then it is Einstein Bagels. I've been to some fantastic Einstein Bagel shops, but this is not one of them. I'll be finding another bagel shop nearby, I read from someone else that there's a "Wholly Bagels" a block or two away. Hey, Einstein Bagels, if you need a consultant -- I'm here for ya. You need a lot of help. read more