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Edgewick European Bakery

5.0 (1 review)

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6 months ago

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Huxdotter Coffee - Mama Mozz Melt

Huxdotter Coffee

4.4(257 reviews)
4.0 mi
•$

Love Hux! Working in town and having a local small biz coffee shop to come to is great! Their…read moredrinks and breakfast Sammy's are yummy! Their staff and the ambiance is always welcoming!

Extremely Disappointing Customer Service…read more We stopped at Huxdotter Coffee in North Bend on Friday and ordered a 16 oz PBJ Smoothie, a 16 oz Mango Smoothie, and a ham and cheese croissant through the drive-through. At the window, we received the croissant and the 16 oz PBJ Smoothie, but were handed a 12 oz Mango Smoothie. We immediately pointed out that the drink was the wrong size. Rather than simply acknowledging the mistake and correcting the order, the employee told us that the order had been entered as a 12 oz drink. We reiterated that we had specifically ordered a 16 oz Mango Smoothie. Instead of saying something as simple as, "I'm sorry, we'll remake that for you," we were told that she would have to refund the original charge and then charge us again for the 16 oz drink. Seriously? Apparently, Huxdotter has developed an innovative new approach to customer service: If we make a mistake, the customer gets to fix it. The mistake wasn't ours. We ordered a 16 oz drink, and the employee or the person taking the order entered it incorrectly. Yet instead of taking responsibility for the error and providing the customer service one would reasonably expect, we were essentially given a bureaucratic explanation of why correcting their mistake was going to require additional transactions. We were on our way to an appointment and didn't have time to wait around sorting out an issue that should have taken less than a minute to resolve. We simply said, "Never mind," and left. What is especially disappointing is that this wasn't about the cost of a smoothie. It was about how the situation was handled. Mistakes happen. Good businesses acknowledge them, apologize, and make them right. Telling the customer that they have to go through a refund and repurchase process because the business entered the order incorrectly is simply poor customer service. Unfortunately, this experience left such a bad impression that we won't be going back. There are plenty of coffee shops willing to treat their customers better.

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Edgewick European Bakery - bakeries - Updated October 2026

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