Oscar sold us the tile and then, Edgar has provided several referrals to other tradespeople. His expertse gave me the contacts I needed to GC our kitchen remodel. He saved us tons of money, by helping us skip the GC layer and go straighter to an amazing cabinet installer. He also referred us to an amazing stone counterseller and installer. His friends are top notch. read more

Before you shop here, beware that almost everything has to be ordered and they allow NO returns period. My mother and I spent hours at this store shopping. They never told us any returns. We are now left with over 5 of 6 boxes of expensive tile we cannot use. I also suspect they charged me for tile I did not get because the contractor said they told him they ordered 3 extra boxes. I hope I didn't pay for those 3 extra boxes. They need to be clear there are no returns. I also got no receipt was not warned ahead of time about freight charges. Many of the items you can also order yourself online for much cheaper. You are getting no deal here. I feel so scammed.They also will treat you like a nuisance if you cannot immediately decide. One of the men told my mom when she called that he was very busy right now. P.S. In response to the business, anything can happen in a home improvement project. In my case, the larger tiles cannot be used on the dry wall as the dry wall is not completely straight. All other companies have reasonable return policies. Only edgebrook tile are this rude. Oscar hung up the phone on my mother. Shame. He was also so rude to my mom when we were shopping. He told her, "Think of me as a son giving you advice." This guy is probably close to my mother's age. My mom was born in 1966. No way Oscar is young enough to be her son. I was NEVER told they have no returns period. They in fact encouraged me to order extras!!! In since the tile I ordered is a popular one and unopened, they should have no problem taking back and storing if somebody else needs in the future. I also tried to talk to Oscar peacefully. He assumed I was my mother and started screaming at me on the phone, getting extremely hostile. I tried to tell him I am an attorney and know that sale of goods over $500 have to be in writing. In since I said this, he accused me of trying to scare him or threaten him. He is not well and has no respect for people who spend thousands of dollars in his store. My mother and I had to go to the store to ask for a receipt later. He never gave me a receipt in writing before the transaction nor did he explain the terms that there are NO refunds or exchanges. Almost all his products are special order as the store is small and he has nothing in stock, so basically everything in his store is NO REFUND OR EXCHANGE. Go elsewhere. You are better off going to Floor and Decor or The Tile Shop as they let you return unopened products within a reasonable time period. -RECEIPT NEVER EMAILED TO ME -WAS TOLD NOTHING ABOUT NO RETURNS OF EVEN UNOPENED BOXES -WAS NEVER TOLD THAT ITEMS NOT IN STOCK CANNOT BE RETURNED -CONTRACTORS PICKED UP AND THEY SAY THEY GAVE RECEIPT TO CONTRACTORS. SORRY, BUT THATS NOT ENOUGH. YOU HAVE TO LET CLIENT KNOW IN WRITING PRIOR TO TRANSACTION. -THEY DIDN'T LET ME KNOW ABOUT FREIGHT FEES. THEY CHARGED THOSE LATER. He is also claiming my mom used profanity. Never heard this. Oscar is the one who started screaming. My mom was talking kindly to the girl, she handed the phone to Oscar who started getting defensive, nervous, and screaming. That this man takes advantage of people during these hard economic times is sad. I'm now left with many boxes of tile I cannot use. Oscar had the nerve to tell me if he makes an exception for me, he has to make one for everybody. First, how would somebody else know? Second, he should happily accept unopened boxes from anybody especially when they are a popular neutral tile. I have never met somebody with such a lack of regard for others. NEVER WAS EMAILED A RECEIPT OR WARNED ABOUT THEIR POLICY WHICH DEVIATES FROM INDUSTRY STANDARD. read more

Very helpful staff and a great selection. It's not super intuitively organized, but if you ask an employee they will help you to quickly find whatever you need. We had a specific tile in mind for our kitchen floor, we showed a photo to the staff and they immediately took us to where that tile was available. read more

Edgebrook Stone & Tile Design - Floor tile, backsplash tile - Building Supplies Near Me - Chicago, Illinois

Learn how to talk to customers and order the correct tile that the customer wants. Worst service I have ever had ever!

Oscar and Maria were awesome in helping us pick out tile and stone. Very responsive and friendly! It turned out awesome. read more

Edgebrook Stone & Tile Design - Here is the awesome tile floor and fireplace stone. - Building Supplies Near Me - Chicago, Illinois

I highly recommend Edgebrook Stone & Tile. They have beautiful inventory and creative, customer oriented staff with great taste. I have used them for 2 bathroom remodels and plan to use them for more. The owner and team go above and beyond every time. Keep up the great work! read more

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AMAZING! Not only is Oscar a design genius, the service at Edgebrook Stone and Tile is OUTSTANDING! I needed additional tiles for my kitchen renovation in a pinch and Oscar and his team got to work finding me what I needed in hours! They let me pick the tiles up and told me they would invoice me later. I am in awe of their service! They took the stress out of my stressful situation. We are so lucky to have this local gem in our neighborhood! I don't think any other tile design company can compare to Edgebrook Stone and Tile! If you want beautiful tile and stone pieces that really make an impact with great design services and exceptional customer service, you have to visit Oscar at Edgebrook Stone and Tile. read more

Oscar & his staff are great. So helpful. For my kitchen remodel Oscar suggested vertical design on the backsplash. I never would've thought of that and it looks fabulous!! They were right on with the grout color too- one less decision for me to stress over. read more

Edgebrook Stone & Tile Design - Backsplash mosaic - Building Supplies Near Me - Chicago, Illinois

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I had a great experience with Oscar. He helped find 3 different tiles for our basement project. His prices are as good, or better, than the big box stores and he's HAPPY to special order tiles. He had all of our tile ordered and in stock within 2 days. I would happily recommend Edgebrook Stone and Tile to anyone looking for tile. read more

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I have used them for my 2 bathrooms and kitchen and would not go anywhere else. I priced out the big box stores (Home Depot, Lowes, Floor & Decor) as well and they were competitive (if not better) with a bigger selection. Oscar is the best and always there to help show tiles in the style and price range I need. I am a real estate agent and I send all my clients here! read more

I seriously don't think Oscar sleeps, or if he does, he dreams of tile. He's a maniac for cool tile, good prices and excellent service. Sophia is awesome too. Don't let the location north west location dissuade you, it's with the trip, right off the Edens, they have all the same stuff as the downtown stores, but with better prices. I'm a landlord and need lots of good looking lower price tile, he's my guy, or if you want a high end brand or look, he's got the of those too. It's worth the trip, he's installing new displays all the time so you can really get a feel for how it looks installed. read more

Edgebrook Stone & Tile Design - Building Supplies Near Me - Chicago, Illinois

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This is my second review. As always, Oscar and Maria go above and beyond to help you get through your project. We updated our bedroom level bath with ceramic subway tiles, crown, baseboard, and then carerra grey hexagon floor. We love it!! See pics read more

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Love this place, amazing amount of choices! Oscar has awesome design suggestions and is very price competitive to the big box stores - support your local business and get great customer service! read more

I've never written a review of any business before, but I absolutely had to review Edgebrook Stone and Tile Design and its owner, Oscar. My husband and I wanted to convert our jack and jill bathrooms into two separate bathrooms. I wanted a dark, spa like bath and he wanted a black and white modern minimalist shower. Most of all we wanted something unique or at least not often seen. We went to ALL of the typical tile stores and some of the high end tile stores, like Virginia Tile, Ann Sachs, and everything in between. We didn't know exactly what we wanted, we just knew that we would know it when we saw it, but everything there looked very "been there, done that", until we went to Edgebrook Tile. My husband fell in love with the glass hexagon tile that we placed in his shower and the "tweed looking" floor tile. I had seen an acid washed tile that I loved in Florida, and Oscar was able to get it for me for the same price. The prices were great, the service was SUPERB! Everything was delivered on time, placed in the garage and in perfect condition. Edgebrook and Oscar were fabulous.....if only our contractor had been as good. He messed up the shower floor...Oscar had extra tiles. The contractor had never worked with glass tile before, and didn't have the proper tools, so the cuts were jagged and uneven....horrible. I was so upset with the finished shower, I drove from Wheaton to Edgebrook on the northwest side of the City to see if Oscar had any suggestions for what I could do to make it look better short of taking all of the tile down and starting over. Oscar was so concerned about how upset I was, he just wanted to make it right for me, even though the bad result had nothing to do with their service or the tile. He dropped everything, and called his "guy" to see if he could do me a favor and drop everything and come out to Wheaton to look at the job. His "guy" said, "of course." I went back home, looked at the shower again and rationalized to myself that it would look fine when it was grouted and cleaned up and never called Oscar's guy. Fast forward, a couple of months into using the shower occasionally, the grout starts seeping out of the tile around the niche. Awful. We regrout but the cracking and seepage returns. At my wits end, I drive to Edgebrook on a whim that maybe Oscar can help me again, and of course, Oscar delivers. He introduces me to his tiler, Pedro, and we make arrangements for Pedro to come out to Wheaton and regrout the niche and surrounding area. Oscar says "don't worry, Pedro will take care of it", "he will fix it and he will be reasonable." Pedro came as planned, fixed the previous mess, filled in the grout on the other walls where he could and made everything look wonderful! The thing with Oscar is that: he truly wants you to be happy. I really think it personally pains him if he is presented with a problem (his customer's problem) that he can't find a solution to. Even though Oscar's tiler had not done the original work, I think Oscar would have moved heaven and earth to find a tiler for us who would be willing to come out to the western suburbs and fix another contractor's work, and take the time for a small job, at that. Not many people would do that. So, bottom line, we will drive an hour from Wheaton to Edgebrook to buy our tile from Oscar at Edgebrook tile, EVERY SINGLE TIME. Oscar works hard for his customers, he really wants you to be happy with your project, and he earns and deserves your business! He has interesting tile, and what he doesn't have, he can get for you. Thank you Oscar! read more

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I needed tile for my bathrooms, and had no idea what I wanted. I ended up stopping in at Edgebrook Stone & Tile where I found lots of great product and a lot of great displays. Maria was amazing!! Maria and Oscar were very patient and showed me lots of samples. Would highly recommend them!! read more

Edgebrook Stone & Tile Design - Building Supplies Near Me - Chicago, Illinois

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Don't consider going anywhere else. Just go here. Oscar is the most helpful person on the planet and knows literally everything there is to know. Prices are great, too. read more

The tile work had already been done in my new bathroom and I wasn't entirely happy about the finished product, so I told a friend whose an interior designer and she sent me to Oscar. I showed Oscar photos of my shower and we discussed changes that would improve the look of it. Oscar offered design ideas I liked and showed me displays in the store to get a better idea of what the finished product would look like. With a referral from Oscar for a tiler and tiles and shluter from the store, I was ultimately able to get the beautiful shower I wanted. I highly recommend this store for it's wonderful variety of tiles, very reasonable prices, and great customer service. read more

When renovating 2 bathrooms I must have gone to at least 7 other stores pricing out tile. I was on a budget, and I needed help designing the rooms. We wanted a marble look with porcelain prices. Oscar was able to blend porcelain tiles with real marble accents to create a high end look. We are so grateful for all of the time Oscar and Jessica spent helping us. It was as good, if not better, than having a designer! They can beat any prices you'll find at The Tile Shop, and you won't get service like theirs at any other store. read more

Edgebrook Stone & Tile Design - Oscar was able to blend the porcelain with real marble accents to give us a high end look. We couldn't be happier! - Building Supplies Near Me - Chicago, Illinois

When we started looking for tile for our bathroom reno, a friend had mentioned this place to us. We decided to go there first(turns out no other stop was necessary) we met with Oscar and let me tell u he knows his stuff. We told him what we were looking to do and within a few minutes he had samples out for us to look at. We picked the pairing we liked best and we placed our order. Within a week we had our tile and began the install. We had a few questions along the way and Oscar was more than happy to help us out with answers. So basically if I are looking for amazing tile at great prices head here. Only place I'll buy my tile from now on. read more

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I shopped for our kitchen here when it was still in Sauganash, and after visiting at least 5 other stores, we kept coming back here. They had the best price and selection and were the most helpful, especially when recommending PowerGrout (which some other stores had never even heard of). They DO sometimes get swamped -the day I placed my order there were 3 customers ahead of me, and it was a little nuts (it took a while) - BUT the order came on time, perfect, and we love our floor. Someday, we're going to redo our downstairs bathroom and I assure you we'll order from here. read more

Review long overdue. Several years ago I met Oscar as I was frantically trying to find a very specific tile that the Tile Outlet just ran out of when I was about to place the order. They (Tile Outlet) was no use as I tried to find out when the tile was going to be restocked as they really don't care about going the extra mile. When I told Oscar about the situation he asked for a piece of the tile looked at the back (the stamp) and called his distributor he knows who found the exact one I was looking for out of state (MI). Had the tile in his store for pickup in less then 1 week. All this for a tile he doesn't even carry. Not surprising I gave him my ENTIRE order for that project. Fast forward several years later and I used him to purchase most of the tile I used in my new home construction that I designed. He was great to work with, answers all questions (heck just text him with any concerns), price competitive, and is a family run store. How can you beat that. Another advantage is he is one of the few tile places that actually have displays up to see examples of design ideas. If you need tile Saugnash Stone and TIle and Oscar may not be your only stop, but it would be more efficient to make it your FIRST stop. Very good chance you won't need to search any further as he will find you what you want if he doesn't carry it. As you can expect he is pretty busy on weekends so if you want to bend his ear a bit more come on a weekday. Otherwise, I have no qualms of knowing any tile I need Oscar is the Man! Good luck. read more

Oscar went above and beyond to get us our tile at the same or lower price than big box retailer. Small family business that really goes out of their way to make sure the customer is satisfied. We had some hiccups and Oscar and Maria took care of us. Highly recommend. read more

The breadth and selection at this tile store are next to none. Oscar has the experience and expertise to help you with options. He had some great ideas for our downstairs bath and we went in a direction that we didn't expect and we're very happy with the results. Just beautiful! Quality products. We decided on a different option for our upstairs bath once we got the box of tile home. Oscar graciously took back our original choice and replaced it with a better option. We will go back any time we need to purchase tile! read more

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Best place for getting great selection & unique tile & stone in Chicago! I'm a designer & builder and have tired many other vendors and suppliers. No one trumps working with Oscar and his team. Super customer service, honest, large products selection, & exclusive designs you won't find anywhere else. Pleasure to work with this vendor! Wish more were like Edgebrook! read more

There are many options for tile in the area. This Fall, we did a kitchen remodeling project and visited a number of them, including "Big Box" ones and Edgebrook Tile. We went with Edgebrook Tile due to the excellent customer service and exceptional choice of tiling options. Cannot recommend this store, Oscar and Jessica enough! Five stars, for sure. Our new kitchen is beautiful, due in no small measure to their input and help. read more

Oscar and Jessica are the best!!!! We were remodeling are bathroom and I really don't care for the big box stores or corporate tile stores. I found Edgebrook Tile after reading their great reviews and I wasn't disappointed! The tile selection is great, the prices are great and the service from Oscar(owner) are all fabulous, he worked with me ever step of our process and was very responsive during entire process.. I will definitely be back and feel confident recommending Edgebrook Tile! read more

Sauganash is now "Edgebrook Stone and Tile." This place is amazing, with a selection of imported tile that you will never find in big box stores. If you have a specific vision for an accent tile, or want something totally unique that doesn't scream "builder grade", this is your place. Oscar (store owner) has an incredible passion for tile, and he will help you find exactly what you need for your project. He and his staff are very friendly. If you need inspiration, the store has model shower surrounds to showcase different tile combinations and layouts. DId I mention their prices are outstanding? I don't know how a family-run business can compete with giants like Floor and Decor and The Tile Shop on price, but they do. GIve them a chance, and I guarantee you will go back for your next project. read more

I ran into a last minute "crisis" in our kitchen project. The back splash we chose didn't match the countertops once they were installed. I needed to find a place where I could find the same type of beautiful, ceramic tiles I loved and somewhere that I could get the tile quickly to keep the project moving forward. Oscar to the rescue! He offered me several options and was able to get my contractors the tile we needed within a day. I would definitely recommend checking them out. Great service and lots of options. read more

Has great selection of glass tile. The price was really great a lot cheaper then the dig box stores. Oscar was a great guy to deal with and the staff is friendly. Also they recommended a guy to install my glass. Tile and the were great also. Would highly recommend Edgebrook tile and stone. Would buy from them again for my next project. read more

This place is fantastic. Something I'm not proud of is my tendency to frequent big box retailers instead of small local businesses--thinking I'll save a buck or two or get fast service. But on a whim, my husband and I dropped into Edgebrook Stone & Tile and I'm so glad we did! Not only are the prices and speed of service as good, if not better, than the Home Depots of the world, Oscar was so great and very accomodating. He encouraged us to take his tile samples home before making a decision, wanting to make sure we were 100 percent happy with our choice. We ordered the tile and it arrived in just a day or two. And speaking of Home Depot, after the hell we've been through using them for various other home improvement projects, Edgebrook Stone & Tile was a huge breath of fresh air. We'll be back in the future for sure! read more

If you're looking for unique, top-of-the-line tile inventory and excellent customer service then you should go here. We purchased tile here for our bathroom remodels and will continue to purchase from here. This store has a great selection that other surrounding stores don't have and Oscar, the owner, is willing to go above and beyond for his customers. The prices are reasonable and good as well. I highly recommend this store! read more

I met up with Oscar who had a ton of knowledge for my bathroom project. He had great displays to help me visualize colors and all the different styles of tile. He also gave me tips on how to and what not to do. The price was very competitive to all the local area tile shops, but none of them had the customer service he gave. I highly recommend Edgebrook stone and tile for you bathroom and kitchen projects. read more

I shopped in different Chicago tile stores and made my way to Edgebrook, partly because of the great reviews on Yelp. I wish I had just come here first and saved myself some time. Oscar is incredibly knowledgeable, energetic and helpful. Though the shop is smaller than some in square feet, it actually has more options than the bigger stores I visited. And the same high-quality tiles I saw in other stores are available here for less. Believe me, you won't find better advice, selection and price. read more

We got very lucky when we found Oscar! Two days before our repairs were scheduled, we were still trying to match original bathroom tile from 1920s. Oscar found exactly what we needed in less than 24 hours. Amazing! ...even more so when you figure we only needed a few sheets! read more

If I could give more than 5 stars I would. After going to just about every tile shop within 25 miles of my home and not finding anything that I would like for my kitchen I was ready to give up. When I stopped in at Edgebrook Stone & Tile there were several selections I liked and 1 that was perfect. Oscar, the owner helped me pick out the best complimentary tile to go with it and suggested the design. He gave me samples to take home so I could see how it would look with the rest of my kitchen. The prices are fair and reasonable. Excellent selection and displays. The service amazing. Oscar knows his products and has a great design sense. He knew the look I wanted and cared about helping choose the tile to fit in with my house. He is beyond helpful and will do whatever it takes to make sure whatever you get from him is perfect for you. read more

I'm having a bathroom renovated and don't enjoy looking for tile. Every store I went to carried either the faux wood ceramic tile or marble. I didn't want either for my kids' bathroom. I went to HD and Lowe's, no customer service,same with the big floor & tile shop in Skokie. I went to a big tile store in the city but they only wanted me to buy what they had in stock (faux wood and subway tile), told me a special order would take a month and maybe it'd be available, maybe not. I went to a nice shop in Niles but didn't have what I wanted. So, I looked on Yelp and saw the good reviews for Edgebrook S&T. I live 5 min from there and never noticed it and decided to try it. Very nice selection. They have the faux wood ceramic and the subway tile and much more. Oscar was SO helpful and kind, we were able to put together what I wanted. He special ordered (took less than a week) a tile for the floor to be laid in a herringbone pattern and an in stock tile for the walls, helped me with accent tile and even helped me with grout colors. A bit of advice, make an appointment with Oscar if you want help with choices or ideas or if you have questions, he's busy. read more

Now that our bathroom renovation is finished, I can take a moment to thank Oscar for his insightful design ideas and his tireless efforts at providing the tile we required to complete our vintage style makeover. It's great having Edgebrook Stone & Tile Design just a few steps from our home, but even if we lived on the other side of Chicago it would have been well worth the trip. For its small size, the store has an impressive selection, with very competitive pricing. We're looking forward to seeing Oscar again when we plan our kitchen remodel. Thank you Oscar, and everyone at Edgebrook Stone & Tile Design who helped us achieve our project goals. read more