My K5 Ro System and Whole house softener/filter have worked amazing. We have clear water that does…read morenot spot the shower doors. No water stains in the drains. The faucets have worked smoothly for years now. We add salt when needed and we never have a service problem. We tried the other brands in the past and always had the same issue with inconsistent softening and bad service.

Les installed the kinetico soft water system in our house and did an awesome and professional job…read more The company is Aqua Terra Water Service and we got set up with Soft water for the house and also drinking water. Previously we had a soft water system but we had issues with it. We have 7 people in our house with lot's of laundry and showers and the previous system would run out of soft water and we would have to recycle the water manually. This kineitico system has two tanks for ample soft water. The drinking water is a reverse osmosis with filters and does an excellent job with tasty water and does a better job than our previous system. Highly recommended.

I recently moved to a home that has well water. A few months after moving in, we noticed our water…read morewas becoming very hard with majorly unpleasant side effects. Our well water is so hard it leaves your skin with welts, the dishwasher doesn't clean dishes very well, our clothes weren't getting clean in the wash, our water heater started making loud popping sounds due to all the sediment, our shower head was getting clogged etc and this was all in a matter of months! I can't imagine living with water this hard all year round, I'd go nuts! Seriously unbearable. Luckily our home had a water softener system previously installed by Rayne Water. But unfortunately the previous homeowner didn't leave me any instructions on how to use or maintain the water softener system and I had no clue what to do to get it working (turns out it just needed salt)! So I called Rayne Water Monterey and spoke to Stephanie who was happy to help. Stephanie arranged to have a technician visit my home (I forgot his name, sorry! But he was very friendly and knowledgeable). He showed me the ins and outs of our water softener system, explained how to add salt crystals or potassium chloride (and he explained the difference between the two). I am now a water softener expert haha ;) My family is so grateful to have soft water again!! If you need a water softener system, I would recommend Rayne Water. Stephanie, the propieter, was always friendly with me on the phone. It seems she runs the majority of the business herself so it may take her longer to get back to you if you call and leave a message. However she always called me back she and followed through on her promises, and that's what matters.

Used to be with them over 30 years then the service went downhill fast. Rick is a nice guy and the…read moreowner but he is a one man operation and has to sub contract out work to expensive sub contractors who charge an arm and a leg. Good luck getting a service call in a timely manner and if you do be prepared to pay through the nose. There are better options.

DeAnza Water is our local water softening company and I'm glad we chose them. Our technician,…read moreBenjamin and Salesperson Raoul were extremely helpful throughout the entire process of getting our system installed. We really appreciate the thoroughness in explanation and responsiveness of the office. The kinetico system also feels great because it draws no power and we don't have to deal with regeneration interrupting water use every so often. Great value considering we got piping for a bypass valve done as well. Would recommend!

De Anza Water Conditioning installed a water softening system and reverse osmosis (RO) filter…read moresystem in Spring 2026. The installation includes a 1-year service warranty, which has proven very helpful. Side note, if you add a mineral cartridge to your RO system and that RO system supplies an existing copper water/ice line to a refrigerator, be sure to have the ice line replaced with polyethylene tubing. If not, the minerals will degrade the copper ice line, resulting in leaks. Many thanks to José for the super job he did capping our old copper ice line and replacing it with under cabinet-mounted polyethylene tubing--works great, can't see the tubing, no leaks! Many thanks to Niko for resolving a problem we had with melted potassium in the reservoir tank for our softening system. Niko was very patient as he explained the problem and showed me step-by-step how to fix the issue myself if it happens again. He also tested the water until the results confirmed that the problem was resolved. Many thanks to Angel for taking service calls cheerfully and with kindness and efficiency. I really appreciate the great service my family has received from De Anza Water Conditioning. I would hire them again without reservation.

I has a great experience with City Water Filter & Hyperbaric and I wanted to recognize the amazing…read moreteam there. Clay runs a fantastic business and clearly cares about his customers and quality of service provided. From the moment I talked to him , everything was professional , organized and welcoming. Javier and Jesse did an excellent work , they were knowledgeable , friendly and took the time to explain everything clearly . You can tell they take pride in what they do and make sure the job is done right . Jennifer was also wonderful , helpful , polite and made the scheduling and communication smooth and easy. Overall the entire team made this a very positive experience , I highly recommend City Water Filter & Hyperbaric to anyone looking for reliable service and a team that truly cares about their customers.

Very disappointed with the communication and overall service from this company. I was told one…read morething, while my tenant was given different information, which created unnecessary confusion. After the technician completed the filter service, my water filtration system was not working properly. I contacted the owner expecting them to stand behind their work and help troubleshoot the issue. Instead, without performing an official inspection of the system, I was quickly told that the resin likely needed to be replaced and was quoted approximately $500 for another service visit. My system is only about 5-6 years old, so I was concerned that such an expensive repair was being recommended without properly diagnosing the problem first. We later discovered on our own that the actual issue was that the filtration system settings had not been set correctly after the technicians changed the filters. Once the settings were corrected, the system worked. My biggest concern is the lack of communication and proper troubleshooting. Before recommending a customer spend another $500, especially immediately after your technicians serviced the system, I would expect the company to first verify that the work was completed correctly and that the system settings were properly configured. Unfortunately, based on my experience, I would not recommend this company.

My house is on a hill and I was getting tired of lugging 5 gallon bottles from my driveway, up a…read morebunch of stairs and into the house. So I called Pure H2O and switched about 6 months ago. The water tastes as good as the best bottled water and I never have to worry about running out or forgetting a delivery day. It's just really convenient. Sal is fantastic. Just recently, we had a problem with our machine (it was our mistake, we accidentally kinked the water supply line) and he was there the next day to fix it. No charge. And because we were nearing our 6-month maintenance service, he changed the filters while he was at it. I can't say enough good things about it! NO more 5 gallon bottles!! Yippie!

Wonderful Water System for the house and the Business. . I've had the service for over a year now…read moreand I can highly recommend! Thank you, Sal and team!

HUGE fans of Soft Patagonian. These guys are organized, reasonably priced, and clearly fantastic…read moreexperts in their field. They came, explained our hard water situation in depth, provided some very reasonably priced options on how to fix it, and came and installed it perfectly. Our water is now much better! Can't recommend them enough, thank you again!!

I installed a water softener many years ago and I cannot say enough great things about Soft…read morePatagonian! From the first call, Ed the owner worked around my availability and made the entire process super easy and fast. The installation technician was knowledgeable and efficient, and Ed walked me through the owner's instructions carefully. With that said, I think what really sets Ed's company apart is his obvious pride and care for his business and customers, as clearly evidenced by his prompt and excellent after-service. I felt a bit bad about asking him all sorts of questions years after the job was done but he always responded quickly, enthusiastically, and professionally. I had a few top rated service providers come by for quotes but I'm sure that I made the best decision to go with Ed.

I have used them for 35 years without any issues. I highly recommend them. They are prompt and…read morecompetitive.

When the reverse osmosis system sold to us by the big C started to leak and we were getting nowhere…read morewith that monopoly holder in Salinas, we called Pacific West. Barry showed up the day we called and replaced the crappy system installed poorly by "the Man you call" with a high quality and compact little package of his own design. It's more efficient, makes sweet tasting water and he promised to show up for services and remind us when they're needed (unlike the other company that blew us off for numerous appointments.) We plan to have him replace the water softener those other guys sold us too. The old one failed and caused us to have to call a plumber when the water suddenly didn't work in our house anymore. We're looking forward to Barry's chlorine removal unit too since the tap water in Monterey is like drinking from a swimming pool. We highly recommend Barry at Pacific West. He was referred to us by A&R Plumbing which is the highest rated plumber on Angie's list.

About a year ago my Rheem water softener died so I decided to up my game and purchase one from the…read moreClean Water Systems because I thought they would carry a better product and I would get better service if needed than from a big box store---NOPE! First-I paid almost 3 times as much for the system than if I would have purchased one from Home Depot or Lowes. Second-The installation I had done on this new product was done by a pro and the programming of the unit went well. Third-Soon after the system was installed it began doing erratic things like regenerating at different times than the one that was set. The regeneration time was cleared and reset multiple times only to have the softener revert. Fourth-I called and Emailed the customer service rep. and he tried to correct the regeneration problem by walking me through the steps but none of those fixes worked. He then contacted the manufacturer and they responded with a new fix but that did not work either. Fourth-The owners manual is THE WORST!!! It is just a cobbled selection of random instructions, almost like you walked into the middle of a conversation and then try to understand what is the gist of that conversation. Early on when I commented on this I received a call from someone at the Clean Water Store and she wanted to know and understand how they could improve the manual. I suggested she look at how Rheem or Whirlpool or GE does it. Their instruction/owners manuals whether printed or online are clear and concise. Doing so would probably eliminate many questions and Emails to the service reps. Fifth-Here I am a year later with an outstanding service ticket. A few days ago the rep. contacted me and said he was going to close out that open ticket. I replied the manufacturer never helped us correct the regeneration problem. He stated, they never got back to him. Sixth-My impression and experience shows that once you purchase from the Clean Water Store you are on your own. The service rep. tried his best but like me he was left in the lurch. The warranty on the product from the manufacturer is worthless, it means nothing. The owners of the Clean Water Store should take heed, they can not ignore ongoing product problems that affect their customers. If they continue to not serve their customers, their customers will find a company that does. STAY WAY! You would be better off throwing your hard earned money in the street.

Order chlorinator system 3 months ago pump went out . Hooked up correctly ,in weather proof area no…read morereason for it to go bad just poorly ,cheap product for 600 plus . Called and said would send new pump . Spoke to tech and customer service and both said would send in for request to have it expedited being we were now smelling rotten eggs in home . Did not approve it and now we have to wait for a week . Called said they can't change it now that's its in route. If would of sent overnight or 2 days because of the inconvenience would of been nice being it's not our fault their system went back so quickly . Wish I just got my money back as it's cheaply made . Same item china for 100 versus 600

2nd time using Peninsula Hydronics. Inherited radiant heat with the house. 1st trip was a service…read morefor the boiler. 2nd trip just last week was a gurgling noise from the pipes (air in system). Simple fix, but the guys let me ask 100 questions on the setup so I could get up to speed with what's what and sorted everything with no fuss... highly recommended, reliable professional company ...

These folks are great! Recently bought a home in Carmel with a 20 year old radiant floor heating…read moresystem that uses an older, discontinued Munchkin style boiler. These folks have a department that specializes in Hydronics which makes them perfect to work on it. Called for service/ maintenance to evaluate my system. Owner was super helpful on phone, sent someone out to evaluate within the hour. Service tech knew his stuff and was very familiar with what I had. Spent about an hour doing the maintenance, giving it a once over, and telling me how it works. Used an infra red scanner to ensure that the heat under the floor was on - no cold spots. Great service - strongly recommend and will use in the future.