Used them multiple times and had great experience each time. Everything explained and discussed…read moreprior to work being done.

I also wanted to make potential customers aware they use cheap plastic parts. After they came out…read morehere and charged over $200 for 15 minutes of work I discovered the cheapest plastic toilet arm/ flapper assembly I have ever seen. Last night it broke and I will be fixing it myself. The parts are less than $20 at Home Depot. Doesn't cost much to use quality materials. Don't hire these people.

We have been working with Francis for two years now since we moved into our house. Here is all the…read morework he has lead to completion: Water line install for fridge, Gas line install for range, garbage disposal install, two new toilets, water heater brought to code, full Landry room remodel including floor demo and wall repair from previous water damage, paint and new light fixtures and hauled away all debris including old washer and dryer, hydro-jet plumbing as well and camera. Install chandelier in dining room including dimmer AND brick patio demo due to house flooding, sealed foundation, installed French drain and repaired with stamped concrete and we couldn't be happier. Just don't steal him or he won't have time to do our work;) They are always busy but he shows up to check things out either same day I call or next day and schedules work quick. Thanks Francis!!!!

Very responsive from the initial connection and easy to work with. Great scheduling and…read morecommunication.

We been using Wilson's for all our plumbing issue for the last 7 years, due to Richard still not…read moreable to work, new technician Mr. Matthew Williams was sent yesterday to inspect our boilers system and repair leaking bathroom faucets. we are very pleased with the workmanship and his courteous attitude, didn't expect the time he took to communication with us, look though our history's maintenance and taking new photos with present issue and suggestion. Very pleased one more excellent plumber working for Wilson's plumbing & Heating company.

Nine months, still broken, zero accountability…read more My family has used Wilson's Plumbing for decades. We chose them for a $27,000 Mitsubishi mini-split installation despite their bid being the highest because we trusted their reputation. That trust was misplaced. One of the two units stopped cooling and started leaking water within weeks of installation. The bedroom unit works perfectly, so this isn't a design issue. It's a workmanship issue. Over nine months and more than six service visits, their lead tech added refrigerant multiple times without ever using a scale (a basic industry requirement), repeatedly told the office the unit was "working properly" when it wasn't, and never followed through on a Mitsubishi warranty case. I called Mitsubishi myself and they confirmed they'd been waiting weeks for a callback that never came. An independent contractor (Bellows Plumbing) confirmed what I'd been saying all along: the system wasn't functioning and appeared to have a refrigerant leak. Wilson's agreed to pay for that inspection. Their own technician later found the system critically low on refrigerant, yet somehow reported "no leak found." Beyond the HVAC failure, the crew's conduct on-site was unprofessional. I asked them to move my glass-top printer cabinet before working near it. They refused, then dropped a screwdriver on it and shattered the glass. To their credit, they did replace the top at their expense. But they also tracked dog waste through my house and scratched my walls with their ladder. The carelessness was consistent from start to finish. I've requested written documentation of service visits multiple times over three months. Never received it. Phone calls go unreturned. Heather is perpetually "unavailable." I gave this company every opportunity to make it right privately. Extensions, patience, benefit of the doubt. After nine months of broken promises and a unit that still doesn't work, I've had to file a bond claim and formal complaints just to get a response. If you're considering Wilson's for HVAC work, get everything in writing and document everything from day one. I wish I hadn't had to learn that lesson this way.

I called them at 4:30 in the evening for a water heater problem. They came out within an hour of…read moremy call and had the a new water heater installed by 10 PM. It was a quality job at a reasonable price. I would call them again for any pluming issue.

LADIES BEWARE: The owner is a CREEP and a SCAMMER! The owner, Cedric, spent almost an extra hour…read morechatting about his divorce to me while he was working at my dad's house in Carmel. Besides talking my ear off about that woman (she won if she was able to get away from this guy), he CHARGED ME FOR IT. That extra hour after he was COMPLETELY FINISHED with a sink installation was quite literally him venting about an ex to a total stranger and made ME PAY MONEY FOR IT!!! I argued with him about when I looked at the invoice he emailed us, and he told me he would "have had to stay after anyway to make sure all was in working order." he refused to refund me and quoted his fake policies that he also refused to provide regarding refunds! DO NOT USE THEM!

I recently bought my house and was made aware that I had a two year free maintenance on my water…read moreheater that was installed by GP piping with the previous owners. I called and scheduled the maintenance visit and Caleb was very helpful. He showed me the process and also noticed a leaking water connection. He was quickly able to resolve this issue, before it became a bigger problem in the future, and fix the pipe on the spot without having to make another trip back.

Caleb from GP Piping was a professional from start to finish. From the initial walk through to the…read moreestimate, everything was laid out and explained to me, including the costs for each service, which were more than reasonable. He was on time for my appointment window and completed the tasks in record time, explained what he was doing, too ... with no mess! I will be using their services in the coming months for more jobs and referring this company to friends and family!

We had a pipe leak that required immediate attention. We called several companies and decided to…read moregive the job to Petty's Plumbing after meeting with Ron (the owner). Ron resolved our plumbing problem quickly and professionally. And, in addition to being a nice guy, he charged us less than we had expected. I highly recommend Petty's Plumbing!

Ron was discourteous to us when we requested that he take another look at the installation of a…read morefaucet that he did for us that subsequently leaked. He unfortunately has a very unprofessional bearing, and is combative when challenged. This was not the first issue with him: he tried to charge us for fixing work that he did incorrectly on a toilet, and changed a price he quoted us. I would very much discourage doing business with this person, both in terms of the technical quality of his work and his complete lack of customer service orientation. Very poor rating!

My review is mostly positive, albeit with a significant caveat that anyone reading this can decide…read morehow to interpret for themselves. Apparently a new family that owns the Mr Rooter franchise in Santa Cruz recently took over Mr Rooter in the Monterey area; they have excellent reviews in Santa Cruz (check them out), and the less-great reviews for the business in Monterey are based on prior ownership. Customer service was outstanding, some of the best I've ever experienced: they were extremely responsive, helpful, and friendly. The plumber who showed up was also great: capable, friendly, and patient. My caveat takes a little explaining: I have a fairly new tank water heater barely out of warranty (based on the installation date of the prior unit it replaced). The manufacturer offered a cost-free valve and pilot assembly replacement as a goodwill gesture. I got a quote from a different, highly regarded local plumbing business on the phone for the labor cost to install the new valve. I told Mr. Rooter that, and they said if I wanted a quote from them, I needed their plumber to do a no-obligation in-person estimate, which was fine with me. When the plumber showed up, he indicated there was actually a substantial charge for the estimate, as a credit to be applied to any work done. I decided to proceed. Further, the plumber recommended a full inspection and cleaning of the water heater, which more than doubled the cost of the work. After some discussion because I was shocked by the amount, I decided to proceed, which I think was a mistake. As best I can tell, the additional work literally involved just a couple minutes of shop vaccing a little build-up off the burner assembly; everything else the plumber did would have been part of replacing the valve and pilot assembly at less than half the price. Further, the plumber noticed the cold water shutoff valve for the water heater wasn't fully shutting off, which would have been an easy/quick/cheap replacement while he was onsite, but instead decided to quote me for a costly return visit to address that. Frankly, given what I paid for the whole job, I think this should have either been included in the job or offered at a very modest upcharge. (Separately, apparently the house water shutoff valve also needs replacement; that's appropriately a wholly separate job.) Given how much I liked everyone involved, it pains me a little to write these more negative parts of the review. And I've decided to still give a pretty strong overall rating, though anyone who reads this can decide how to weight the various parts of the review.

The serviceman arrived promptly, which is always appreciated, but it went downhill from there very…read morequickly. Our washing machine was not draining fast enough to prevent spilling onto our floor, so we called to have it snaked. The serviceman then looked at out kitchen sink, which was not draining improperly, and said it was a mess and he could see standing water. He also told us that he could access a pipe just outside our laundry room, cut a hole and install a clean out juncture to prevent similar issues in the future. His estimate for this service, after several minutes outside in his truck was $2,200! When I refused, he told my husband that one service could not be done without the other. I said no again and told my husband to get another estimate. The service rep then came back with an estimate to simply snake the laundry and kitchen drains-- $492. Keep in mind, a few minutes earlier we were informed we needed both services. I again said no and at that point voiced my feeling uncomfortable with the entire process. We then got a referral from a trusted service person, and had a plumber in the house the same day who simply snaked the laundry drain, charging $250.00. This plumber checked his work by running water through the laundry drain. I have done several loads of laundry since then, and it works fine. We have no issues with the kitchen sink, where we regularly run a dishwasher. The other plumber told us it would be helpful to create a clean out valve on the exposed pipe that is outside, but there was no hurry to do so. We will not be calling the Mr. Rooter service again. I had to wonder if the service man thought we were loaded and raised the prices because of our upscale cars parked outside and remodeled kitchen with high end appliances and granite counters.

I've had a number of plumbing projects completed by Andrew Sheppard Plumbing, and have very been…read moreimpressed with Andrew's depth of experience and knowledge. I've found that his abilities to problem solve, and provide options according to my budget and needs, to be invaluable. I highly recommend Andrew to anyone looking for a plumber who takes pride in his work, thoroughly knows his trade, works efficiently, and does things right the first time. All while being personable, and truly a pleasure to work with.

Andrew is really great and always returns your calls. We highly recommend him if you want someone…read morewho is respectful, courteous and does an excellent job.

Having any kind of plumbing issues??…read more Please call acme plumbing they will get the job done!!!! Acme send out Steven very professional,knowledgeable knew exactly what the issue was , and just like that FIXED!! Thank you acme plumbing You get moreeee than just 5 stars Laura Cabrera

ACME plumbing did a great job on my sewer lateral. They kept me informed about the whole process…read more Props to Ed and Trevor for keeping me informed about the day-to-day process of this procedure. It's all new to me. I love the consideration from Ed and his team on a well done job. I look forward to having ACME work on any additional plumbing projects for my home. Overall, the price came in exactly as quoted and the replacement of the hole and lawn was priceless, it is hard to believe there was even a hole on the corner of the lawn.

I highly recommend Poe's Plumbing & Backflow. From the moment I called, they were professional,…read moreresponsive, and incredibly easy to work with. They were able to come out to our house much sooner than I expected, which was greatly appreciated. The service was excellent from start to finish. They were knowledgeable, efficient, and took the time to explain everything clearly. It's hard to find a company that combines quick response times with such high-quality workmanship, but Poe's Plumbing & Backflow definitely delivered. If you're looking for a reliable plumbing company that provides outstanding customer service, don't hesitate to give them a call. We'll absolutely be using them again in the future!

Just another quality job done by Poe's plumbing. I had an old faucet I wanted replaced. He did it…read moresuper fast and cleaned up perfectly afterwards. Their labor rate is fair. I wouldn't hesitate to hire them again anytime.