I came in for a gel manicure & pedicure, and the service was rushed and sloppy - $60 for paint left on my skin. I will not return.

Please think twice before trusting this salon with your hair. My fiancée spent a lot of money expecting to leave feeling confident and beautiful. Instead, she left in tears with severely damaged hair, and now she'll have to spend even more money trying to fix what was done. No one deserves that. I normally don't leave reviews, but after seeing what happened to my fiancée, I felt I had to warn other people. She walked into this salon so excited because she had found a picture of exactly what she wanted. Before they started, she showed the stylist the reference photo, and he confidently told her he could achieve that look. She trusted him, and unfortunately that trust was completely misplaced. Instead of giving her the hairstyle she asked for, they rushed through the appointment because it was getting late and they wanted to close. The stylist was also working on three other clients at the same time, so it never felt like he was giving her hair the attention it deserved. When she was finished, her hair looked nothing like the inspiration photo. It was honestly shocking. Even worse, her hair is now breaking and falling out from the amount of bleach that was used. Seeing her come home crying over something that should have made her feel beautiful was heartbreaking. What upset me the most was how they handled the situation afterward. She respectfully explained that she wasn't happy with the result and even asked if they could offer some kind of discount since the outcome was nothing like what she requested. They didn't seem to care at all. They offered no real solution, no apology, and still charged her the full price for a service that left her hair damaged. As someone who watched how excited she was before this appointment and how devastated she was afterward, I can't recommend this salon to anyone. A good salon should care about its clients, take responsibility when something goes wrong, and never rush through a service just because they're trying to close. read more

Eden Nail - Reference photo - Nail Salons Near Me - West Paterson, New Jersey

See all

Gel tips and filling terrible, I'm so upset with this so called "spa" the autopsies is so sophisticated and classy yet the service and material that they use are low grade I've had 6 nails snap on me in a matter of a couple weeks upon exploding this when I went to get them fixed he tells me it's because I'm using my nails to type on a keyboard...I was flabbergasted that he would even blame me for their cheap material, how hard would I have to type for 6 nails to snap on me!?!? was I beating my keyboard up??? Going back to them 3 times in a couple weeks just to fix their mis takes is such an inconvenience read more

I've been going to Eden Nails for over 4 years, including when they were at their old location, and it's honestly really disappointing to see how much the quality and service have declined over the past few months. I originally kept coming back because they had affordable prices and consistently good-quality work. Unfortunately, that is no longer the case. During my most recent visits, I've been cut badly enough that my finger was literally gushing blood. What made the situation even worse was the nail technician becoming frustrated and getting mad that he couldn't paint my nail because my finger wouldn't stop bleeding. I was already hurt and bleeding, and instead of showing concern or taking responsibility, I felt like I was being treated as an inconvenience. On top of that, I've had two nails break recently, including one that broke only TWO DAYS after getting them done. This has literally never happened to me before. I don't pick at my nails, I don't do hard labor, and there was nothing I did that should have caused them to simply snap off. The quality of the work has clearly gone downhill. After being a loyal customer for 4+ years, I'm officially done. It's frustrating to have supported a business for this long only to feel like the service, quality, and customer treatment have deteriorated so much. I would not recommend coming here. Save your money and go somewhere that actually cares about the quality of their work and how they treat their customers. read more

I had a French manicure there before and they had told me it was six dollars more this time I go and they charge me $10 more. They said it's because it's thicker French manicure. They never told me that. unfriendly staff as well read more

I went for a uv gel fill. When I went to pay I noticed in the light that the nail polish was thin and see through with ridges abs clumps. I pointed out of at the front desk. They walked me to the woman who did my nails, said something to her in their language. She was all annoyed banging things. Needles to say she fix it, but now the nail polish is all clumpy and smudged. With the attitude she had I wasn't about to complain again. I'm extremely disappointed since I go there every two weeks with my mom. I will be looking for a new place. Waste of money and time. read more

Eden Nail - Nail Salons Near Me - West Paterson, New Jersey

See all

I always love coming here. They're really affordable with really great ambiance, it's clean and usually very quick to get started. I got a full set previously and it's been really stellar seeing how equitable the experience has been as a returning customer read more

Arrived shortly after they opened on a Saturday morning and was quickly tended to. I was lucky enough to get my nails done by Tina who did a phenomenal job! She was quick, yet super careful! My nails came out perfect and my pedicure was super relaxing! Definitely recommend coming early, as the line was out the door when I left! read more

Eden Nail - Updated Hours. - Nail Salons Near Me - West Paterson, New Jersey

See all

When will I ever learn?? If Catherine isn't here, don't schedule an appointment. Other technicians aren't that good, plus I think the one I had today was talking about me in Korean. Plus they charge extra for EVERYTHING!!! Change nail shape?? $5 Remove gel polish from toes?? $5 I'm afraid of what "extra" charge I'm gonna get next. Believe me, if Catherine didn't work here, I would NOT be coming here. As for the vibe?? It's not terrible. I have this place stored as "The Factory" in my phone because of the amount of tables and technicians that work here. read more

Eden Nail - Pedicure prices - Nail Salons Near Me - West Paterson, New Jersey

Honestly, take your money elsewhere. It is not worth it. All my nails came out super thick and different shapes. You want a sloppy job for $80 come here! See the pictures...I'd be super embarrassed to let someone leave my establishment with these on. read more

See all

lady was extremely rude to me and said "no tip?" when i went to pay 120 dollars for basic manicure and pedicure... same lady also refused to do my eyebrows, do not come here they overcharge and are rude ! I never really had issues til now but when I went to go get my eyebrows done here about a month and a half ago I showed them what I wanted and she messed up my eyebrows and they're still not back to normal .. read more

Gave this place too many chances. Just left w sides of nails not painted on some nails, a dip in the gel and one nail has a little clear "chunk" in the nail, like crystalized top coat. No consistency there, not worth the money read more

This is why I stick to one person. They called me saying jay was going to be out so I walked in and I sat down with lily.1. She was rude and the second I sit down she asks me what color. Meanwhile I haven't even breathed yet. So I said imma look at the colors. Then she was rough and nipped me and said wear a bandaid. AS IF. NEVER AGAIN. read more

Eden Nail - Nail Salons Near Me - West Paterson, New Jersey

If I could give this place 0 stars I would. Came in for a pedi and to remove my gel tips and replace with gel manicure. Pedi was done by Susan and was ok. Not terrible. However the 1 star comes in when I got my mani. He filed off the gel tip and I asked him to make it short and square. He made it round. I had to ask for the nail file so I could do it myself. It was rushed and mediocre. He didn't even say 1 word, but kept flicking my hand every time I needed to switch them in the UV light. He didn't even file all of the gel off from my previous set and just slapped on some gel nail polish. No lotion or hand rub. Just a hot towel. For both services I was done in less than an hour when it normally takes almost 2. Not to mention the services came to $55 + $5 for the removal. I had a gift card for exactly $54 and they kept telling me I owed $15. He even hovered over me as I paid. I really didn't want to leave a tip but he was on my back the whole time. I hope the tip goes to the woman who did the pedi. Because it was at least decent. I will not be back. read more

Eden Nail - All of the nails have bubbling or dents in the polish - Nail Salons Near Me - West Paterson, New Jersey

The worst pedicure ever. Not relaxing at all. She asked if I wanted my nail cut I said yes but she cut them so short I was bleeding. This is the first and last time I will be going here. I don't recommend. read more

See all

0 stars. Just left the nail salon; writing this review in my car! This is THE worst manicure I've gotten in my life; I'm going somewhere else RIGHT NOW to get redone elsewhere. Got a UV gel fill-in by Cici, one of the rudest nail techs I've ever met. She tried forcing me into a new full set (after I told her they're new), wouldn't cut them down (even though I asked 10x), shape them the way I asked (even though I asked 10x) because they're "too short", she wouldn't file down the thickness of the gel. When I asked her to change the shape, I was rudely told no or flat out ignored, and it took several times for her to even budge a little. I asked for them oval/almond (how they were when I came in) and first she made them almost square, then made them extremely pointed/like eggs (pretty sure out of spite). She didn't TOUCH my cuticles AND they look like they are 2 weeks grown out. I'm furious. She is a horrible nail tech and should not be in customer service. Trust the reviews and don't come here. PS they take $$ of your bill if you leave a good review read more

See all

Do not get your pedicures done here! Half my toenail is gone and the nail is slanted. Only go for manicures and only go to Cici!! read more

Eden Nail - Beautiful artwork by Cici! - Nail Salons Near Me - West Paterson, New Jersey

See all

Disappointed I got my nails done for Halloween and almost every single nail broke the next day. They all broke in such strange angles that I haven't been able to get my nails done since. I don't do strenuous work with my hands so I see no reason for them to break the next day. I got Dip powder which usually makes my nails feel pretty strong yet they felt flimsy and weak the next day. read more

Eden Nail - Nail Salons Near Me - West Paterson, New Jersey

Got a refill, 2 nails broke in less than a week. Went back in to fix them, she refused to fix them right and they broke again the next day. They also burned my face waxing my eyebrows, they didn't even apologize or do anything to right the situation. Horrible customer service. read more

See all

If I can give a 0 star review I would. So disappointed in the work that was done. Lin did my nails and I dont think I ever had such a negative experience with a nail salon in my life. She electric filed my nails to NOTHING. My nails were bendy straws after. So damaged and then broke off a few days later. Mind you they are my REAL NAILS. read more

Eden Nail - This was how long they were...:( - Nail Salons Near Me - West Paterson, New Jersey

See all

Do not get a pedicure here, even if it's a SPA one.!everything is so rushed. The tools they use aren't even sterilized

I requested that my Eyelashes be done. I made an appointment but when I got there, the one person that I do not like to do my lashes was there ( they are aware of this). When I came to my next appointment, they could not accommodate me for several reasons including over booking. They wanted me to make another appointment. I will be honest, I like the way most of them do my lashes but their customer service SUCKS! The man at the front is dismissive and will turn & speak to someone in their language as you are talking. HORRIBLE. They run the place like people are cattle. I'm truly DONE! Moving on! read more

Obsessed with my nails. I feel like you have to find your person in this salon. I have hard gel on top of my natural nails. I love it. I also feel like them hiring the young girl in the front (as a receptionist) was a great idea. She's kind, polite and gets it right. read more

Eden Nail - Beautiful nails - Nail Salons Near Me - West Paterson, New Jersey

See all

The best nail salon around the Woodland Park, Totowa and Little Falls area. They get pretty busy but they try their best to accommodate all of their clients. They also have a plexiglass protecting the nail techs and the clients. They sanitize after each client. They also take appointments if you call ahead of time and they also accept walk-ins. They have a temperature check machine right when you enter and they provide hand sanitizer at the entrance as well. Shoutout to Sam who does an amazing job with my nails each and every time! read more

Eden Nail - Powder Gel - Nail Salons Near Me - West Paterson, New Jersey

this was so horrible. they messed up my nails so bad I read the reviews and I said no way it will be this bad saying that it was so beautiful inside I got long acrylics. at first everything was going OK but they did not use The right color for the French tips. I wanted more brown on the solid nail and they did P!nk. i'm not even joking. bright fucking pink when I tell you it looks like a bumpy road.. i'm going back on Tuesday and hopefully they fix this because this is terrifying. I was so excited to show all my friends my new nails. but I got nachos on my fingers The select few people I showed my nails said that they did me dirty lmao please pray they fix this please don't waste your money here If I could rate it zero stars I would. that's just my nails but the experience and the employees don't even get me started read more

Eden Nail - What I asked for - Nail Salons Near Me - West Paterson, New Jersey

See all

My two co workers rave about this place so I went to try it. There's so many workers and so many customers but I can see why. I went for a new set of acryllics. I went to Cici and she was delightful. Super sweet and knew what she was doing. She asked questions to what id prefer with the nail shape and did great. I looked around and many of the customers were getting powder gel. My co worker gets it done by Tom and they look great ! They do ombre gel and I paid $70 but they look amazing. For a refill I was told it's $28 for the ombre. Definitely make an appointment! Clean space and everyone was pretty friendly. If you get the business card it tracks how many times you go and after 10 times you can get a free eyebrow wax or regular mani. Coming back ! read more

See all

Came here for the first time today and was a little nervous given its previous ratings and left an extremely happy camper. Most of the nail techs don't speak english which isn't the end of the world because I don't like making small talk while getting my nails done anyways. The person who did my nails named Hom (ponytail guy) was nice, did my nails very cleanily and took his time to really make my nails look even and nice. I got a white nail dip gel for $30. He even massaged my shoulders at the end which was a nice surprise. If you're looking for a swanky girly place to make girl friends and unwind from your day, this is not your salon. But if you're looking to have your nails done effectively and tune out some of the background noise. I recommend giving this spot a chance. I'm glad I did. read more

I have gotten my nails done here 4 times. I have had 4 powder gel manicures and 1 pedicure. I usually have request Sam as my nail tech because he does an amazing job. He doesn't talk much but he pays attention to detail on your nails. My powder gels usually last 3.5-4 weeks. The only reason why I'm not rating it a 5-star is because the pedicure was extremely short and felt rushed. It's an extremely popular and busy salon however that doesn't mean rush through a pedicure to get more people in. read more

See all

I Recommend this place for specific people I go to. Cici is my go to if you're into nail design and perfect shape. She gets it done end of story. She has a strong personality but she has the talent to back it so I don't mind, I actually like it lol. I ALWAYS try to book with her. She's the reason for 4 stars. I doc 1 star only bc I think the environment could be a little cleaner but you get what you pay for really ‍ Also, I love my lash lady Nikki, she's fire. Gets the shape right every time. Those are my dynamic duo ladies Ive been to plenty other nail salons and honestly, I like the Talent and cost here the best. read more

These people steal money. Check the prices and make sure how much it is before your nails are done. If you're paying cash make sure you count EVERYTHING. it has happened several times to me, they tell me a price and then they raise it at the end or I don't get all my change back. Watch out of for the front desk girl. read more

The absolute worst! I have been going to Eden for quite some time, however, since they opened up their new location the service has gone downhill while the price has skyrocketed! How did a $48 spa pedicure add up to $83 when there was no soaking off color or trimming of nails. Had the pedicure been top notch I wouldn't mind paying but the service was rushed and the nails were filed unevenly. Everyone I know in the neighboring towns who go there have the same complaints, guess what else we have in common...we're never going back! The ONE star is ONLY because it was the only way my review would post, they're definitely not worthy of ANY stars! read more

Was recommended my one of my clients at my job. Decided to make an appointment with Ming. She was very sweet. I explained to her what I wanted and she gave me exactly that! She did a great job paying attention to details and her precision is insane with design! Very impressed. This is my first time doing a gel extension with the expectation that they'll last longer. So far love it! read more

Eden Nail - First time here. Gel extension with design - Nail Salons Near Me - West Paterson, New Jersey

My nail turned green after getting acrylic nails from them. I only had the nails for three weeks (I rarely do long nails only gel manicures) so when I decided to go back to manicures I saw my nail had become infected! The tools they use are DIRTY. They suggested I color it with a dark color to hide the green that my nail turned! Unprofessional and dirty establishment! read more

Eden Nail - Nail Salons Near Me - West Paterson, New Jersey

See all

This review will be a little bit on and off because I have okay experiences here: nothing bad or nothing amazing; just okay. The TWO BIG reasons why I still come here is one, the hours and two, the big amount of staff that they have. It's a large nail salon which is what I prefer since I know someone can definitely take me even when it is nearly closing time. (never have to wait too long unless it is busy) I started coming here two years ago with my friend who told me about this nail salon. She was like "I go to Eden; let's get our nails done together!" I had already had my regular nail tech but I wanted to get my nails done (have a girls spa day) so I tried it out. The first time I had a girl named "Queenie" I believe. She was really sweet! The shape, color, and the overall application was one of the best I have ever received! She gave me her business card and I wanted to book my future appointments but the next time I called, the receptionist didn't know who was that particular nail tech! :( Anyways, I continued to just come back and go with anyone and basically see who is good. Most of them are good; there are some that I maybe wouldn't recommend and that is because they may not listen to what you want or they are not focused. I did find that some of my nails would break off instantly. Lately, that was not happening but I do keep an eye out. However, the male nail techs are very good there. I really need to know their names so that I know which ones to go to besides the girl "Queenie" if she is still there; I want to go to her! I will still come here because as I stated: their hours and their amount of staff to serve people in a short time frame! What I think some of them should work on is being more friendly (the guy at the front desk can be a little more friendly) but I ignore it but most people may not like that. Another thing I noticed is that some may be demanding as far as tipping (not to me, but I have heard it while I was getting services done there) The lady who did my pedicure held on to my purse when she walked to me to the front so I can pay; which was whatever to me because I was not just going to walk out because that's just not okay to do. Just do great service and you do not have to worry about chasing someone down for a tip. I tip very well (even when I don't like the service) because I work as a waitress and that is how I get paid, so I get it on their end! read more

IF I COULD GIVE THIS PLACE Z-E-R-O STARS I WOULD... TRASH TRASH TRASH ... IF I COULD USE EVERY SYNONYM FOR TRASH, I WOULD... I would be lying if I said every visit to Eden is a pleasant one, they are always messing something up, I never walk out feeling 100% satisfied. (But for some reason I keep giving them another chance) NOT ANYMORE!!!! After today, I wont be going to this place. If you look at the pictures, I showed them what I wanted, and you can see the foolery I received, and they dared to charge me $90 (YES, NINETY DOLLARS) She was struggling so much with the 3rd design i legit just told her to leave it alone. So disappointed... NEVER AGAIN, please dont go here, dont waste your time.... Okay, I think im done... (this place is horrible) read more

See all

I have to say that they work great with nails and the job is done well all the time but their customer service is HORRIBLE! They don't treat clients well and they want you to tip 18% gratuity. The tech will complain to the manager if you don't tip them what they want. They only communicate in their language and they are very rude. I stopped going because I really don't want to go to the salon to stress or fight with a manager. If a business doesn't have good customer services, they have nothing. read more

I use to love this place and rave about it to all of my friends until my last visit. I called in advance around 2pm to see if my favorite nail tech Zoey was there and they said she was not working that day. I still went in because I needed to get my nails done before vacation and to my surprise Zoey was working. I waited about 30 mins and when it was my turn I asked the manager Tracey if Zoey can do it and she said very rudely "did you have an appointment?!" I told her I called and you said she wasn't working today but she's here... her response was "she is busy and could not take you until 6pm." If this was the case why couldn't she tell me on the phone she had availability at 6pm so I would come at that time. But Because it was already 4:30 I went with someone else who cut me with the buffer and left my nails bumpy and uneven. Not worth the $50 dollars. Then the pedicure... I guess the girl was new and was very rough. She scrubbed the bottom of my feet so hard with the file that she cut the heel of my foot and now my feet look worse than when I walked in. Last time I will be coming here. read more

Had to redo my nails because the product was expired and refused to accommodate me after making me late to another appointment. Rude and inconsiderate. Never going here again. read more

Gentleman who gave my daughter a manicire cut her finger so badly. Dismissed her concern, handed her a paper towell and painted over it. $30 bucks down the drain read more

I've been coming here for 3 months to do my eye lashes. On Monday I made an eye lash appointment for today, Thursday because my birthday is on Saturday and I needed a refill, this would have been a 3 week refill. Upon my arrival I "wasn't on the book for today". I was not offered a different time, nor a different day, and no one could do an eye lash removal. So here I am, 1 day before my birthday festivities begin with limited eye lashes. Will NOT be returning. And attach is my proof that I called the salon to make an appointment although "I did not make an appointment for today. read more

Eden Nail - Proof that appointment was made but I was "not listed on their book". - Nail Salons Near Me - West Paterson, New Jersey