My son recently visited Eaton with my wife and purchased a pair of prescription glasses. He was encouraged by his mother to select a flashy steel rimmed frame. They both left pleased with his selection until he wore them to school. Several kids teased him about the style of the glasses to the point he stopped wearing them. The names he was being called was breaking my heart. I decided to step in and take him back to Eaton to get a pair of prescription sunglasses. My hope was to buy him a pair of glasses that would be less prone to abuse. I explained our situation to the Office Manager and she went out of her way to assist us. I could not believe she asked my son how he felt and how she could make the situation better. Without hesitation we were offered to exchange my son's glasses to something more traditional. I was blown away she offered to swap the glasses at no cost. I was very pleased with how we were treated and the attention my 12 year old son was given. Due to such great customer service being provided we decided to go ahead and also purchase the prescription sun glasses at the same time. Eaton has gained a customer for life. Our family will be purchasing the annual frames allotted by my insurance company only from Eaton. Both my wife and son wear glasses and we will be patrons of Eaton from here on out. read more

You won't find better service in Tracy. Dr Ng and Moline are great, they are patient and thorough. Jennifer has the magic touch when helping you pick your glasses. You won't be disappointed. read more

I've been going here for years and love the customer service! Jennifer is so nice, patient and understanding when it comes to finding the perfect glasses. She knows her stuff when it comes to glasses and which lenses would work best for me. Dr. Ng is awesome and is great with the kids and really makes the experience feel comfortable and kid friendly. Thank you Everyone for the great care and we will be back again! read more

My Daughter was seen last week. I was amazed with the care she underwent. Dr. Ng just keeps getting better. Every time we see him our care is exceptional. My Daughter had strabismus surgery when she was 6. The muscles in her eye are weak and this tends to make her have headaches and muscle tension in her neck. Dr. Ng used his state of the art equipment that validated that my daughter was indeed a good candidate for the Nurolense. Dr. Ng tested the Nurolense to my Daughter's eyes and it was as if she could see clearly for the first time. It was amazing!!!! I will never trust anyone else when it comes to the health of my Daughter's eyes. I was so happy to tell my Daughter that she was eligible for new glasses. I felt like we were in a big city. The selection was great and extremely trendy. Thanks to Jennifer my Daughter was able to pick out the frames that were perfect for her. Jennifer is hilarious too. She also knows every aspect of her job. Nevertheless, I highly recommend Dr. Ng, his knowledge, the state of the art equipment and staff are out of this world. Simply the BEST. read more

Great customer service, no wait times. The doctors are very professional. Dr Clark and Dr Yee took they're time finding the perfect contact lenses for my astigmatism, they gave me different brands to try. I tried each brand for a week and once we found a brand that fit perfectly and improved my vision I then ordered that brand. Dr Clark even followed up with me by phone before leaving on her vacation. I highly recommend Eaton Optometric Group As of July 10,2018 I'd to revise my rating to 1 1/2 STARS! I just came from picking my new contacts and was not given a written copy of my prescription for my lenses or a prescription for glasses. I was told that Dr Clark is the only Dr that could write my prescription and she's in this office on Thursdays. I'm wondering if this the way Eaton insures you buy your contacts from only them? Dr Clark had also told me she would write me a prescription for a different brand that are colored lenses and I was told two weeks ago that the prescription would be ready for me when I came to pick up my order. It wasn't and no other Dr in the office could write it, even though Dr Yee had given me a different brand to try.. I was told by the receptionist that she'll have Dr Clark call me Thursday. read more

I have been a client of Eaton Optometric Group since 2005. I especially have to give 5 stars to Jennifer who has gone above and beyond in helping me find the right glasses that most fit my needs. Jennifer gives sound advice and really cares about what the client is looking for. She is Top Notch. read more

My review for today.... we had an appointment but had to wait 28 mins before my son was taken in for his exam.

I was so happy with my office visit today as a new patient. All of the staff was so professional and polite, from the assistant that took my eye testing to helping me make my choice in my new frames. Alexandra was so helpful as I tried on each frame and was so knowledgeable. I can't wait till I get my order in and everyone can see the new me! read more

Nice office with modern equipment. VERY friendly staff and eye doctors! I do like this place a lot! The only thing I'm not happy about is having to wait 2 weeks (and sometimes longer) to receive glasses. Besides that, no complaints and I will still keep coming here for check-ups and glasses. read more

Absolutely the best Optomoligy office in town, in my opinion. Love the care I receive when I have an appointment. Thank you!

As someone who has been a patient at Eaton Optometric for 23 years Jenn is by far the best and most helpful person to help select your frames, it's almost like she is family. I trust her to always tell me the truth on which frames would be the best for my face/personality, and never feel like she is just trying to make a sale. Jenn is always positive and makes me feel welcome, she is the main reason I continue to come here for my eye health. read more

I love these people. My doc is fantastic and the service is always quick and thorough. Jennifer was able to get me the perfect frames with a perfect fit and an amazing smile added free of charge. ;-) read more

My family has been going here for years. Jennifer is the best and probably one of the main reasons I keep coming back. She is so helpful, kind, and honest when it comes to finding the perfect glasses. I would give a 5 star rating, but my last visit was frustrating. I understand C0VID has changed a lot of things, and I try to be respectful and follow the rules set in place. I needed to make 4 appointments for my kids and myself. I was told that I need to make 2 separate appointments on separate days. My 6 year old and I go on a Thursday afternoon. I explain that I'll be back the next morning with my 8 and 10 year old, but I'll have to bring my 6 year old because I have no one to watch him. They were completely fine with all 4 of us coming to that appointment, but could not make 4 appointments on one day. They say they are trying to keep exposure minimal, but the staff and myself and one child were exposed twice to each other. It just doesn't make sense. read more

I had the pleasure of getting Dr. Tim Ng. He is knowledgeable, thorough, and approachable. I highly recommend him. I had been having issues with my eyes for a while, and had been to two different doctors offices prior to my visit here. No one was able to properly diagnose me. But Dr. Ng figured out my issue right away, and my eyes are fully recovered. They feel great! :) Thank you Dr. Ng. read more

Why did I wait so long to go here? If you are looking for an eye doctor, try this group. Great service. Quick appointments. Try them for yourselves. Jennifer not only gets your glasses affordable, she helps you pick and decide. Like a personal eyeglass assistant. Great place for eye care. So glad I switched. read more

Great Doctors, staff is helpful and the staff that fits your glasses and helps you pick out frames are fantastic. You never wait long. Pleasant surroundings, easy parking. read more

I had the pleasure of dealing with Dr.Ng whose staff was extremely professional and courteous. They helped me find the frames that fit my needs. I would highly recommend Eaton Optometry to anybody looking to get an eye exam, get frames/contacts. I must have been in & out of the office within 35-40 minutes. I came in to pick up my glasses and I noticed some frames that I wanted to purchase. The staff was extremely helpful in ordering my frames for me. I can't say enough good things about the staff there. If you need eye exams, frames, and great service this is the place to be in Tracy. read more

I have always been please with Eaton optometric. However my last visit reassured me that great service never changes. They are all truly amazing. From beginning to end. I live in Los Angeles and make sure this is where I go for all my concerns. Thanks Everyone read more

Not the same since the original doctors were there. My husband and I both had disappointing visits. The highlight is Jennifer and how hard she works to help others. Will be looking for another office. read more

Best Dr in all of Central Valley. Dr Ballesteri takes great care, diligent, solution focus, and excellent. Staff is tremendously professional, courteous, and wonderful. 15yrs+ patient and never leaving read more

***Review from Ysh E.**** First time patient here at Eaton. I usually go thru Kaiser for my eye care. The difference between the two is night and day. At Kaiser, I was often rushed, its overcrowded, over priced, and the service is often lacking. At Eaton I did not feel this way...First I received several courtesy reminder calls from Brenda. When I arrived, I was greeted with a smile by Brenda again with forms to fill out. I was then taken in by Sam who did my scans. They have this retinal scanner that sounds like its "beaming me up". After several tests and scans, I was then greeted by Dr. Ng. He was diligent, informative, and patient. If he was a mechanic, I would call him "Midas" because he has a personal touch that many doctors lack. He answered all of my questions and I learned a few things about eye care from him. After my evaluation with Dr. Ng, I was able to shop for my glasses! This is where Jen(sp?) helped. I told her that I was looking for "something different" and SHE NAILED IT with her ONE suggestion. She worked with my insurance and made the process as painless. Once the paperwork was set, I was checked out by Sherry(sp?). Overall, I was impressed with Dr. Ng and staff at Eaton Optometric Group. This is a top notch establishment that is both professional and personal and I recommend it! read more

Great office! Awesome staff. I got visit both of their Tracy offices. Dr Ng & Dr Moline & those that assisted them was very helpful and explained everything so I can understand!! I would recommend this company for all your vision needs. read more

I am so happy I found Eaton Optometric Group!! I was so amazed by the service I received there. I was there for 2 hours, not because of wait time but because the doctor and the staff took their time helping me with adjusting to contacts. Judy is absolutely AMAZING! I wish there were more people like her in customer services. I can't wait for my follow up! read more

Thank you Jennifer for always helping me pick the perfect frame. You are awesome!!!

Jennifer is such an awesome optician!! She gave me great recommendations for glasses! I would definitely recommend her!!

Just got home from an eye exam at Eaton Optometry, and it was BY FAR one of the BEST experiences I have ever had in choosing eyeglasses. I HIGHLY HIGHLY recommend them! I chose them after reading the glowing reviews about Jen! She is a gem! She has been doing this for over 25+ years, and she is honest and upfront when helping you choose eyewear. I always wanted to choose a pair of bold eyeglasses but never had the confidence to choose the right pair. Now I can honestly say, I am super excited and pleased with the pair Jen helped me choose. Coming back here every year will be the highlight of my year. Can't wait for my new pair of eyeglasses to come in! Just to clarify, I did not get paid or receive any discounts to write this, I am genuinely pleased with my experience and highly recommend this place! read more

By far the best optometrist and eyewear selection in town! My family has been coming to this practice for almost 20 years and even now living in SF I still make my way home when it comes to needing the latest diagnostic tools and the professional environment that is shown from the front desk to the opticians. I am pretty sure Jennifer has been guiding my glasses selection now for several years and has yet to give me a bad experience in finding the best glasses for me and my needs. I always leave the office happy with selections and glad that this practice has been able to continue on for so long. They are experts and a great business to have in our community. read more

For years I been going to different optometry around the Bay Area, this is the best place so far. The folks here are very professional and they really stand by their warranty without any fuss. Two of my kids' glasses and and mine were replaced without any cost to me. I highly recommend anyone to get their glasses here. I'm very confident that they will be satisfied. read more

Jenny at Eaton Optometry made my night! Went in just before closing yesterday because one of the jewels on a pair of glasses I recently ordered had fallen off. I had also dropped my glasses and scratched one of the lenses. Jenny greeted me with enthusiasm and took care of the issues with no problem. It was fantastic! The issues were covered by warranty and the customer service was out of this world!! Jenny knew exactly what to do and genuinely cared. Could not have been any better an experience!! Jenny your amazing!!! read more

Outstanding service and check up. By far the most knowledgeable and through exam I have ever had. Would highly recommend them for your vision needs. read more

THANK YOU Doctor Moline. My daughter and I saw you for our eye care and enjoyed our time spent with you. You were Very thorough and explained every thing you did. I hope to see you in the future for all of our eye care. If you need a Great eye doctor go see Doctor Moline. read more

Update....my Prada glasses came in ealry and the whole staff greeted me with hugs and even Dr. Ng came out to say hello. Also a few days ago he sent a hamdwritten thank you note that was personalized just for me. This showed me he not only remembered me but cared enough to take pen to cute card and hamdwrite a special thank you to me. Shivan also heard I was in the office and came to see me while I was getting fitted. Love her and all the staff!! Once again the entire staff was wonderful. I cannot be this lucky it is obvious that this is the culture at Eaton Optometry. I got a goodie bag full of glasses wipes and cleaner and cannot wait to order another pair! read more

Everyone there is very helpful, especially Alex, the girl that helped me pick out my new glasses!

I am a new patient to this office and was impressed with my first experience. The office staff was friendly yet professional. Lupe, the technician who did my initial baseline testing, was knowledgeable and explained everything as we went through each test. And Dr. Hartzell was great! He was very thorough and explained the findings from the tests - I learned some important things that I had not heard from previous optometric offices, like I have a freckle in my eye that's been there for a long long time. I felt very at ease with everyone at Eaton and look forward to getting my new contact lenses! read more

I was referred by a co worker. They spoke highly of the doctors. I called to make an appointment and the person who answered was not very polite. I equate politeness with professionalism. First he placed me on hold as soon as he picked up. Then once he got back on he asks, "whats your first name?" Then places me on hold again. Gets back on then asks, "your last name... Your number?" Then says someone will call me back. I asked why i cant make an appointment with him he says he has no access. He should have said, " may i please have your number?" Follow that with "thank you" then say, " may i have your phone number so i can have someone follow up with you. I am sorry i do not have access to the schedule but we value your business and i will make sure you get a call in a few minutes, thank u!" Thats called professionalism something this person lacked! I will not make an appointment with this office. They need to train the people who answer phones to be polite and pleasant. This is not new york no need to rush. Its freakin tracy! read more

Chose this place over a group in Livermore that I really liked, but wanted something closer to home. My appointment was early, but it was after opening time for that day. The door to their office was locked so I had to knock for them to open up. My exam went fine and Dr. Hertzel was professional and engaging. My first problem with Eaton was in getting my records transferred from my last eye doc. About a week and a half after my exam I called to ask about my contacts, and was told they had not got my records from my past doc. WHY did they not follow up sooner with me? I called my old doc in Livermore and they said "we faxed that info last week." I relayed this info to Eaton and was told they would follow up. Meanwhile, Dr. Hertzel ordered a brand of contacts that he thought I may have been wearing. Maybe a week later, I called to ask if my contacts were in, and was told yes. I told them I would come in later that evening to pick them up and the staff said ok. I arrived about 6:30 PM at their office and was ignored by the two office help for about 4-5 minutes. I don't expect them to drop everything, but just LOOK at me and say i'll be with you shortly. They have a sliding glass window to isolate the office area from the waiting room. I did not want to be rude and knock on the glass, but I came close to it several times! They brought my the contacts but I could NOT PICK THEM UP!, because the doc had to fit them to me as they were not the kind I had worn in the past. Fair enough, but some observations... why did they not tell me this before I came in? Why could they not get my records which showed which brand I wore? Why would they not allow me to bring my empty contact box in to show which brand I was using? (I did bring the box end in for my initial exam which contained my prescription data) Why make me wait for about 5 minutes before acknowledging me when I am the only one in the office? read more

I went to them because I was new in Tracy and they were the only ones on my insurance here. The eye appt. went well, and the doctor was great. I really wish the office people could have been a little more upfront on the costs. They told me that the plan pays this much for the exam, and I pay that much. OK I'm fine with that. Then after my contact lens exam - which had to be done at a different time than the glasses, I was informed of another fee for that! I asked them if that was the fee for both exams and she said it was. I hate being lied to. As far as their selection of frames - they have very little, and most are upper-end designer frames. VERY pricey. The girl who fit the frames and helped me pick them out was pushy and tried to get me to pick out $400 frames. All was said and done - I paid $1500 for a pair of everyday, and a pair of sunglasses, and $300 for contacts that proved to not be very comfortable. I have since gone elsewhere. read more

Clean, Professional, courteous. A thorough exam with time to explain the results and possible outcomes of various treatment options. Not rush-rush as so many offices are. Everyone was helpful and I was very satisfied with the results. read more

The focus of this place is customer service, sales, up sell all with overpriced frames and services. Make sure you pay for what YOU need not up-sales. They also overcharged me of what my insurance covers. You think they review your coverage before making you pay out of pocket. read more

This place has the worst service I have ever experienced from one of their staff. The front office staff person we have gotten the last few times is unhelpful and downright rude. We had one person that would wait and hope to get that was actually very pleasant named Jenn. We shouldn't have to manage using your business around having an employee who lacks any sense of customer service. We have decided to look elsewhere for our optometry needs. This could be a case of "one bad apple" but there's plenty of optometry places that I am sure would be thrilled to have the business of a family with multiple people who wear glasses. Unless you have no choice, I would suggest you try other options before going here. Customer service goes a long way and poor customer service is unacceptable in what is basically retail. read more