Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

We purchased a swim spa and a hot tub from Tim's Pools last year. Tim was fantastic to work with:…read morehonest, professional, knowledgable, warm and so helpful. Highly recommend you at least check out Tim's if you're in the market for a swim spa or hot tub. Tim is the best.

This place is a joke. We called to ask about an estimate for replacing our in-ground pool liner. We…read morealso needed someone to come over and figure out why air bubbles appeared every time we turned on the pool pump. The tech showed up and confirmed that he was testing for air leaks in our pump. Then he realized he didn't have the right size gasket for our brand of pump, so he couldn't perform the test. He assured us we wouldn't be charged for the $150 service call. About an hour later, I realized the charge had appeared on our bank statement. My husband called and left a message - but the owner called ME back instead. The guy was a complete jackass to me over the phone. He kept interrupting me and talking to me condescendingly. He also said that anytime a service truck so much as leaves their premises, the customer gets charged for the service call. I asked him why I should pay for a service call when I received no service, and he claimed that nobody had written down the reason for the service guy to come over. Which is ridiculous. (Why would anyone have come over without knowing what we needed them to do? Anyway, the service guy TOLD us why he was there as soon as he stepped out of his truck.) Then, for some reason, he asked me to describe what the service guy looked like. I hung up on him at that point and told my husband to call him. After my husband threatened to complain to the BBB or perhaps even file a complaint for theft, the owner agreed to refund the service charge. He did tell my husband that he was going to take the money out of the service guy's check - which is illegal. If he did, I hope the employee reports him to the cops and the National Labor Relations Board. The owner of Cincinnati Pool and Patio is a dishonest creep. Stay away from this business.

Stay away! This company will try to make you pay a 50% deposit before giving you quote. Then they…read morewill charge your credit card without your knowledge for more than the quoted amount...

Very good customer service. Everyone there is very kind and knowledgeable and will walk you through…read moreeverything you need and don't to save you some money.

Jim and the entire crew were great during the build. Very competent technically and responsive to…read moreour questions and concerns. Excellent concrete work! We love our pool!

We bought a pool table and new couch a couple of weeks ago. We are still waiting on the couch, but…read morethe pool table was set up yesterday. The guy that set up the pool table was so nice and helpful with finding the best spot for it to go. It looks great! I definitely recommend.

Just a horrible experience. Year later - the lazy man package is a complete joke. You can buy…read morethat nonsense from Big Lots and getter a better product. The service at Watsons - a bigger joke. Admitted the bullshit yet did nothing to make it better. The install was horrible - goof balls showed up in the dark - no warning. The bottom is like a mountain range. The filter isn't much better. Avoid Watsons.

Great experience from start to finish. Was greeted at the door, all my questions answered and had a…read moredelivery date within a few days of making a final selection. Thanks Agean

Bathroom inventory wasn't bad but service is barely above a pulse. Might as well have a McDonald's…read morekiosk out there were you order things for yourself. Employee acted like they wanted to be anywhere else and didn't bring up topics like hardware, lighting, flooring, etc. Maybe a class in sales or customer service would be a good move by management.

We spent $50,000 getting our concrete pool fixed and resealed. We had a leak in the main drain -…read moreand, to make sure I give credit for that - that issue was fixed - however after the resurfacing work was done and we filled up the pool we saw a LOT of white streaks/footprints in our blue colored pool. We contacted Tim immediately and he said he'd come back to fix it. He came out to look at it and blamed it on the people who refinished the pool - that they didn't clean off their boots from the previous white pool job. There are chunks of white in the bottom of the pool. I asked him to come repair/redo the blue finish when the season opened this Spring. For numerous reasons, that didn't work, so we agreed he would come when the season was over and the pool was emptied. He did come on the date we agreed and did fix one of the issues but then told me to fix the white streaks in the blue pool myself. In fact - he blamed ME for the discoloration. WHAT??? When I questioned this, he got really mad, put the cover on an empty pool, packed up his stuff and left without talking to me. Unprofessional...and really concerning. The product used was supposed to be guaranteed for 25 years - and our pool is super streaky. Tim - do you stand behind your work as you committed when we started this project?

The crew came out and busted this job out. It was a specialized repair on a very unique shaped…read morepool. They were quick and left no mess. Will work with them again. It's a pool after all so it's only a matter of time before it needs something else!

Buckeye pools built our pool a number of years ago. It's quality work and almost no maintenance…read moreother than spring set-up. There wasn't a lot of pool extras to look at or buy. What they are good at is building great pools.

I have an older Buckeye pool that I've been trying to get fixed (the fixtures holding the walls on…read morehas rusted away) and am not having any luck with Buckeye pools. Because they have the exclusive on the fiberglass walls, other pool places won't work on it. I bought my house with the pool. Issues I have: 1. The pool itself was not put in right (they said so themselves!) They skipped putting in the concrete that layer That the walls are adhered to, thus increasing the risk of the metal strips holding the fiberglass walls to the concrete to rust and break off. Yes this has happened. 2. THERE IS ABSOLUTELY NO! NO! NO! CUSTOMER SERVICE!!! Always an excuse why they can't come out and look at it. Currently they say it's a busy time of year....REALLY? I'm probably going to put a new pool in and it WILL NOT BE Buckeye pools doing it! I have washed my hands of these people! There is no value to a pool that only one pool company can work on! There is no value to this type of pool when if the walls pull away from the concrete no one will except touch it cause it a Buckeye pool! Think really really hard before installing this type of pool and using Buckeye pools!

The sales, delivery and setup in October 2025 was good. Had an issue with the clips that hold down…read morethe cover when it was delivered and am STILL WAITING to get resolved. AS is deflecting to the hot tub top supplier but that's about it. No action. No status update. Nada. Having to put weights on top is not a good plan. Even with that we still get plenty of heat lo$$ by not being secured...Hoping for a call soon. Also hoping for a power all hit....

I would not recommend this company at all. Service when I brought my hot tub was fine to earn my…read morebusiness, but after a few year having the hot tub started having leaking issues they treat you like crap. Talk to you in very rude especially the Service Manager Mike R. I had to begged and send mutiple emails and make calls just to be put on schedule. I would take my business elsewhere I wish I would have pick a different store to get my hot tub from. But a lesson .

I've walked by this place the w people like to show they have guns. Week's earlier An w elderly…read moreperson even asked me if I live on the street I went to school up the street stereotype. I recommend if you are of color arm yourself.

I found Licking River through yelp, when I originally found them I read something about guns which…read moreI thought was so odd because when I went it didn't give the vibe that it was a place that would be dangerous or any sort of threat. They got darts, pool tables, and easy parking. We had a great time here.