So, my sliding door was getting to be a real pain in the "you-know-what"!! I live in a home that was built in the 70's, and the original sliding door and hardware had done a great job until a month or so ago. And then...the door would stop dead in its 'track' whenever I tried to open or close the slider. Turns out the wheels had worn flat in several places, so instead of rolling nicely, it would roll a few inches, then wedge to a stop. With some elbow grease, I could get it to roll a few more inches, but of course it would stop again one second later. VERY frustrating!
I called Easy Glide and spoke to Abraham. REALLY nice, very friendly, and extremely professional. Said he would gladly come by (same day) and provide a free estimate as to what it might cost to repair. Showed up about an hour later (turns out we live fairly close to each other, so that helped!) It took him all of about 45 seconds to completely determine what was wrong, and how to fix it. He quoted me a very fair price, but needed to buy a second wheel in order to complete the job (he had one of them in stock on his truck, but since the patio door was so old, he didn't have two of the same part). He left and came back about 30 minutes later. After taking the existing door out, he cleaned and lubricated everything (door, frame, etc.), replaced the wheels on the bottom of the door, resurfaced the track, re-installed and aligned the door, and even helped me get the door to fit around a homemade doggy door (he didn't have to do that, but it was much appreciated!)
If you read my other reviews, you'll see that my experiences with some contractors/repairmen has been great...and some have NOT been so great. Well, this one ranks as one of the best EVER! Abraham is honest, dependable, anxious to earn your business, and has no surprises. This is one of those "I can't say enough nice things about him" kinds of reviews, and I hope it helps any of you who (like me) always have the hair on the back of your neck stand up a little whenever having to call a repairman. Trust me...this is one company you can call with confidence. I'm also having them replace a broken window. Absolutely the best! Thank you again Abraham! I appreciate you. read more