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    Eastern Panhandle Electrical & Plumbing

    4.0 (1 review)
    Closed 8:00 am - 5:00 pm

    Services - Eastern Panhandle Electrical & Plumbing

    Electric inspection

    Plumbing inspection

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    8 months ago

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    Mr Heating And Cooling

    Mr Heating And Cooling

    (7 reviews)

    I had a really bad experience with Kenny but this is meant as an honest assessment and not a hit…read morepiece so I'll start with the one positive thing: I called him close to midnight, he picked up, and made it out to our house the next morning. From there, things took a turn. He told me that a mouse had shorted the circuit board, that the furnace was shot, and that the heat exchanger was cracked and risked leaking carbon monoxide. He quickly put together an estimate for about $7K for a total replacement. I asked him for pictures from the scope that showed the cracks in the heat exchanger and he didn't respond. I had two other HVAC guys come for a second and third opinion. Both of them said that a) Kenny left the dead mouse; b) the circuit board fix was simple; and c) they could see no evidence that the furnace was shot or that there was any cracking in the heat exchanger. I brought this information to Kenny and he said "they're lying." The fix ended up costing me $180, about $100 less than Kenny charged me for the assessment, and now the system is working great. And... the guy who fixed it removed the mouse. I'm not going to make any definitive character judgements, but in the discrepancy between Kenny's assessment and that of the other guys, I just don't see what motivation they would have to tell me that there wasn't a problem where they'd get paid a lot more if there was one -- particularly since I was already primed for a full replacement. I told Kenny that I wasn't happy with his service and asked that he just return the fee I paid him and he said he'd discuss it with his business partner. I never heard back and now he want return my texts or calls. Looking at other reviews around different corners of the internet, my experience seems to be shared by many. Needless to say, we have a great HVAC guy now and I wouldn't consider reaching out to Kenny again.

    No call, no show after sending appointment reminder. Waited around all day, and nothing. Tried…read morecalling and left a voicemail. Something seems to always "come up". Have been without AC for over a month. Hasn't returned to fix work that's under warranty. ​

    Eastern Panhandle Electrical & Plumbing - hvac - Updated August 2026

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