Mr Heating and Cooling

1.2 (6 reviews)

Heating & Air Conditioning/HVAC, Water Heater Installation/Repair

Closed • 9:00 am - 4:00 pm

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Mr Heating and Cooling - Heating & Air Conditioning/HVAC Near Me - Augusta, West Virginia

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Robert S.

1 month ago

I had a really bad experience with Kenny but this is meant as an honest assessment and not a hit piece so I'll start with the one positive thing: I called him close to midnight, he picked up, and made it out to our house the next morning. From there, things took a turn. He told me that a mouse had shorted the circuit board, that the furnace was shot, and that the heat exchanger was cracked and risked leaking carbon monoxide. He quickly put together an estimate for about $7K for a total replacement. I asked him for pictures from the scope that showed the cracks in the heat exchanger and he didn't respond. I had two other HVAC guys come for a second and third opinion. Both of them said that a) Kenny left the dead mouse; b) the circuit board fix was simple; and c) they could see no evidence that the furnace was shot or that there was any cracking in the heat exchanger. I brought this information to Kenny and he said "they're lying." The fix ended up costing me $180, about $100 less than Kenny charged me for the assessment, and now the system is working great. And... the guy who fixed it removed the mouse. I'm not going to make any definitive character judgements, but in the discrepancy between Kenny's assessment and that of the other guys, I just don't see what motivation they would have to tell me that there wasn't a problem where they'd get paid a lot more if there was one -- particularly since I was already primed for a full replacement. I told Kenny that I wasn't happy with his service and asked that he just return the fee I paid him and he said he'd discuss it with his business partner. I never heard back and now he want return my texts or calls. Looking at other reviews around different corners of the internet, my experience seems to be shared by many. Needless to say, we have a great HVAC guy now and I wouldn't consider reaching out to Kenny again. read more

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Ken C.

Thank you for sharing your experience. We understand your concerns,…

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John F.

9 months ago

AC "fix" provided by Kenny worked for about 10 days. He "replaced 2 parts" but would never give us an invoice for the $700+ he charged, after asking twice. Quick money for shoddy work. Don't call this guy if you want your AC fixed right! I did not post this review because Mr. Hothead couldn't come out until Tuesday, I posted this after I called a real, recommended professional to come fix it Monday and found out that he had already gotten 4-5 calls THIS WEEK , to fix Mr. Hothead's shoddy work! read more

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Ken C.

Your system is 20 years old when we were out there on aug 8th due to…

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K F.

6 months ago

He came out a month ago to look at my heating system. Said he would get me a quote on getting our heat fixed on Monday. I never heard back from him. I left a v.m. he charged me $185 for a 15-20 minute visit. RIPPED-OFF!!! I was warned not to use him, but that was after he had already been to my house. NEVER AGAIN. read more

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Ken C.

We appreciate you reaching out to us for assistance with your service…

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Glenn S.

10 months ago

If you ever want you job finished' steer clear of Mr. HEATING AND COOLING. I am now 2 summers without air conditioning. I began this journey in March or 2024 when i booked a service call. Ken came within 2 weeks and informed me my compressor was on the way out on my heat pump, and after going over my options, i agreed to install a new outside heat pump and ac unit. I figured he'd be back in a week or so but it took him a month to return. No problem since the old unitnwas still functional. He finally arrives and installs the heat pump but when he turns on the system, he finds a freon leak in the coils. Ok. Inagree to a new unit the house. It takes him a month to return and install the rest of the unit. We are now into July when he finall shpws up to finish this installation. He shows up with an assistant, who he leaves to install the unit in the basement but he leaves for a dental appointment. He comes back 5 hours later to do the soldering to complete the installation AFTER HAVING ANESTHESIA! He leaves and within 24 hours, my system freezes up. I also found that the "assistant" had plumbed the water pump pipe in front of the access panel for the air filter so the air filter can't be changed. Contact Mr. Plumbing and Heating and i can't get an appoimtment for another month. He finally shows up at the end of August after canceling 2 previous appointments. Turns out, all the freon leaked out due to the fact there was no Schraeder valve in the freon filler port. AC worked for the remaining couple of weeks of summer. Heat worked over the winter. Spring rolls around and I schedule a service in May. Before my service date, the system freezes up again. I inform them, and they cancel my service call, and reschedule for 2 weeks after my initial appointment. Ken finds thenfreon levels are low, recharges and i hoped we were done. 2 weeks later, it freezes up again. Ken comes back on May 12, 2025, checks everyhing and the system seems find. He tells me there may be a bad switch and if therebare any additional problems, he'll come out and replace the switch. One week later, it freezes up again. I contact Mr. Heating and Airconditioning and im given an initial service date of July 28th. They then push it back to August 5th. On July 30, i recieve an email telling me my appointment has npw been moved to August 11. When complain about the date being changed AGAIN, Kyle in the office basically says if i dont like the service, I should go elsewhere. When I respond that this has been an ongoing issue and that i might consider legal action, he canceled by last appointment and instructed me not to contact the business and gave me the information of the business attorney. Folks, I tried to "shop local". Ken Carter is a very nice guy but you don' deal with Ken until he arrives at the job. His office staff doesn't give a crap. 2 years is more than patient wanting this job done. Steer clear of Mr. HEATING and AIRCONTIONING if you want the job done right the first time or fixed in a timely manner if followup is required. read more

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Ken C.

As mr the owner of mr heating and cooling llc i have spoken to mr…

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John S.

2 years ago

Must've been some confusion with my last review. But this is the installation I was referring too. Even a kid knows water doesn't run up hill. As far as the invoice I'm pretty sure you're gonna wanna keep that private. If you want to deny this is your installation you can take that up with karma. The equipment was Goodman/Amana, good luck in your future endeavors you're gonna need it. read more

Mr Heating and Cooling - A six year old knows water doesn't run up hill - Heating & Air Conditioning/HVAC Near Me - Augusta, West Virginia

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Ken C.

We appreciate your feedback, but we must clarify that your statements…

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Hobo Joe A.

2 years ago

BEWARE! My experience was filled with Drama from Office Personnel, Lies, mediocre work, damage to property, and Acts of Extortion. Do as you will, but I recommend searching for, and comparing the other Heat/AC Companies in the area. My original call was due to outside unit clicking on/off and inside unit having an electric buzz. Kenny came out and replaced the relay on the outside unit, then put a nice creased bend in the inside unit's panel while forcing it off to look at the blower. Since the blower started to spin, he placed the panel back on, asked for $300 (that's after removing $165 for Vet Discount) for the relay replacement, and headed on his merry way. Within 20 minutes after he left, the blower stopped and was making that humming sound. FYI... $300 is about the Industry Standard Price for such work. I believe their "Veterans Discout" is just a marketing ploy. I called back to inform them about the blower stop working. Office person, Julie provided a date and time (7:00a) for the blower to be replaced ($1,175, afterVet Discount). I asked for a later time, and she set it up for 8:30a. I have All emails and texts. At the end of the workday before the work was to be done, Julie sent a confirmation for 7:00a. I told her I have emails and texts for 8:30a. She argued the point and since I, The Customer was in the Right, she just Canceled the appointment. If I still wanted the work done, they'd add an additional $275 Emergency fee. I found another company to do the work, Cheaper, and without a Vet Discount. Now, Julie will possibly respond to this accurate review to try and spin the situation to make them look good. This is my review, and as I stated, do as you will but make sure you do your research before they try to sell you a Whole New System (which they also tried with me) read more

Business owner information

Ken C.

We regret to hear about your experience. Our service call fee is $89,…

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More info about Mr Heating and Cooling

(304) 490-5555
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https://mrheatingandcooling.com

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Does Mr Heating and Cooling take Bitcoin?

No, Mr Heating and Cooling does not take Bitcoin.

Does Mr Heating and Cooling take credit cards?

Yes, Mr Heating and Cooling takes credit cards.

From the Business

Specialties

In business for over 40 years. We provide service calls, system replacements, and new installations. When you call, you'll speak directly with the technician who will service your unit - no call center or receptionist, just the expert who will visit your home.

History

Established in 2021.

Meet the Business Owner: Kenneth C.

As the proud owner and operator of this family-run HVAC business in West Virginia, I am pleased to introduce our team. Kenneth, with over 40 years of hands-on experience, leads our field operations. We are: Local Family-Owned Experienced Dedicated to Your Needs We sincerely appreciate your support of small, family-owned businesses like ours. We are grateful for the trust you place in us and look forward to providing exceptional service to your home for many years to come.

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I was looking to help a lady out by getting her some ac and heat since her husaband passed a year…read moreago. She bought a Mr. Cool system and just needed it hooked up. Hang 5 units inside, run the piping, a new breaker, about 4' of wire and plug it in to the exterior unit. Simple. The estimate was $5600.00 and that did NOT include installing the electrical wire and breaker, or any anything else. It could of been a one day job for 2 men ($700.00/hr). How can they justify a price like that? The woman has no heat or ac. Sad that anyone would charge that kind of money just because the need is great.

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Our HVAC Unit is less than 2 years old, and never cooled for long & stopped working. We always…read morecalled Dudley's to checked the unit. They would come here to make repairs, same ole crap! Then the same thing over & over countless times. Worked a little time only. We are now spending $9500. to replace the unit!!! Guess what Dudley's install a smaller unit then is required for our footprint (sq. ft.). It requires a HVAC UNIT 1 Ton more! $7,000. wasted! Don't use these people! We had other repairs done also, they cheated us on! Vents cleaned, dryer lent cleaned, more. We now have a firm who uncovered this incompetent work. I also watched the 2 repairmen release the Freon to the air.(dust cloud) Which is illegal! I firmly believe if your Elderly Dudley's employee's take advantage of you! Buyer Beware! Don't use Dudley's!

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Heather L.

4 years ago

If I could give this company 10 stars I would. We ran into issues with our A/C units and we knew that it was about that time to replace them. We had gotten some quotes prior to reaching out to kenny at MR HEATING AND COOLING LLC. Not only did he come by very quick, he also tried to see if he could repair our units instead of replacing them. Amazing and honest service. Unfortunately we had to get 2 new units as well as air handlers. The appointment for the replacement was set very fast, the workers came on time and were very friendly. They answered all the questions I had and finished the job in 1 day, while everybody else we spoke to told us it would take 2 days. After everything was done Kenneth stopped by to make sure everything was installed correctly and we were happy with everything. An amazing contractor and person to work with! Will definitely recommend to everyone I know!! Thank you MR HEATING AND COOLING LLC, we love our new units. No worries about a hot summer over here ;) read more

Melanie W.

1 year ago

I've used MR HEATING AND COOLING LLC 3 times so far. The first time was at the height of the pandemic and they were absolutely wonderful building me a completely new heating and air conditioning system. I most recently had to depend on them once again to help me with a water heater issue. Their employees, from those doing the scheduling to the skilled technicians, have always been so courteous, dependable, efficient and just plan wonderful to me. I can't thank them enough for the confidence I feel when I need their help. I never leave reviews for anything because I just don't like to do so, but I just had to do one for this company. Thank you again for being a company I can trust completely! read more

Cathy O.

1 year ago

Thorough, knowledgeable, professional, friendly service. Installation of our new unit and plasma pure mini went smoothly. We are definitely satisfied customers. Kenneth was friendly, efficient, knowledgeable, professional, and provided a timely response in his assessment of our failing unit. He discussed the condition of our unit as well as our options. We are pleased with the customer service provided. Kenneth was here today to install the Trane thermostat for our upstairs Trane unit. (swapped out the temporary thermostat). He's always professional, helpful, knowledgeable, and friendly. Thanks, Kenneth for coming out to tie up this last detail. read more

Leslie M.

2 years ago

I am so impressed with MR HEATING AND COOLING LLC thanks to their solid customer service, fair pricing and their friendly/knowledgeable technician, KENNETH . We have been loyal to another HVAC company for years but decided to get a quote from MR HEATING AND COOLING LLC after our unit needed a major repair. Due to it being summertime, we were grateful that they arrived a couple of hours after our initial call. MR HEATING AND COOLING LLC was able to repair our unit within 24 hours and saved us money in the process versus their competitor's pricing. I would highly recommend MR HEATING AND COOLING LLC to anyone needing HVAC service in west Virginia read more

John M.

1 year ago

Cannot say enough good about KENNETH and MR HEATING AND COOLING LLC. I had two different issues with my unit within a very short time span. Both times he arrived the same day I called; the first day he spent the entire day and the early evening at my house making sure that the leak was fixed and the unit was running. The second time, my initial service call was scheduled two days out but he had some time in his schedule and called to let us know he could come out that day. Both times the issue was fixed for a very fair price, and he made sure I understood the breakdown of what the charges were for. Great service all around. read more

Chelsea C.

1 month ago

Where do I start? Best experience with any business I've ever had. Kenneth and team were quite amazing. Kenneth came for a consultation on Wednesday, gave us an innovative solution for our ac issue (we had talked to 4 other hvac companies who could not solve the problem). We received a bid for a very fair price onsight and Kenneth and team were able to complete a big job for us on Friday of the same week. the team stayed until 8pm on a Friday night to finish the job. I can't thank Kenneth, team, MR HEATING AND COOLING LLC and the other great staff enough. You have a customer for life. read more

Brian S.

3 years ago

I wanted to give a shout-out to Mr. Heating and Cooling. They came out today to service my systems, and I could not get over his professionalism, great attitude, and the time he spent explaining my current and future needs. Unlike many, they also offer an annual service plan with incredible rates. He was on time, quick, and efficient, and he did not try to upsell me. His firm sponsors community events and believes in building business in our community. I highly recommend them! read more

Monica B.

2 years ago

This is what I would call the perfect customer experience. When I first called the company, the person who answered the phone was not only helpful, but also knowledgeable. They were able to dispatch someone out to me within 24 hours, which was amazing. The, technician showed up early, was friendly, patient with all of my questions, efficient, and did not try to upsell me. And the prices were fair. Highly recommend read more

Charlie C.

2 years ago

MR HEATING AND COOLING LLC came highly recommended to me and they for sure hit that mark by a mile. They have excellent communication and are very honest and fair. My issue was very simple and instead of over charging me like I had gotten from past companies, they charge me a VERY fair price. Honesty and excellent service bar none! I would not go anywhere else but MR HEATING AND COOLING LLC! read more

Tracey M.

2 years ago

Excellent service. julie was very pleasant to deal with on the phone. kenneth was a pleasure to deal with when he came out to diagnose the problem. The technician, Thomas did a great job replacing the motor. He fully tested the system to verify everything was working correctly. He was very friendly and left the area clean when he finished. I highly recommend MR HEATING AND COOLING LLC read more

Bethany S.

1 year ago

Great experience! I got a text and call when KENNY was on his way. KENNY was prompt, professional, and polite! Those are traits you very rarely see in today's environment. He spent time examining and cleaning our ac & heating unit in preparation for the winter and fully explained all of what he did. Overall, superb job and communication! Thanks.... read more

William H.

4 years ago

Fast response and great customer service! We called them late in the evening when we noticed that our AC has stopped making cool air. In less than 30 minutes, a technician shows up at my door to help us. Kenneth was very helpful and professional. I was impressed with how fast he was and how well he knew what to do. Highly recommend! read more

Jane D.

2 years ago

Kenneth came out on a holiday within TWO HOURS after speaking on the phone. Had us back up and running before the heat of the day hit. Also appreciated the explanation of the "why" behind everything. For his experience and efficiency, with his kind and passionate personality, his pricing is more than fair. Found our new go to! read more

William C.

2 years ago

Kenneth was professional, knowledgeable , polite and conscious of my home and animals. He made me feel like I could trust him in my home safely and comfortably without my husband here and explained everything to me in a detailed manner I could understand. Thank you for a job well done and I would highly recommend him read more

Lauren W.

10 months ago

Mr HEATING AND COOLING LLC was phenomenal to work with. I had an appointment scheduled with ease. I had to adjust my appointment, and that was with ease. The technicians were nice and friendly and made sure to answer all my questions as well as educate me about what I was experiencing. Top notch all around! read more

Moshen L.

2 years ago

Friendly, knowledgeable, and professional. Arrived on time, great team of workers that got the job done with little disruption to our house. Very conscience about cleanliness and cleaned up any debris. Great job. Highly recommended and very competitive pricing. Thanks read more

Scott M.

1 year ago

Highly recommended!! Julie in service and scheduling is a pleasure to work with and all the technicians are very knowledgeable and professional when addressing the issue. They have completed various projects at multiple properties and have done great work for us. read more

Sandy M.

9 months ago

Fantastic service and experience! Quick and easy to get an appointment and costs were appropriate. It was a difficult install but the techs were outstanding and worked diligently to get it perfect. They even put up with my messy house and garage. read more