I had a really bad experience with Kenny but this is meant as an honest assessment and not a hit piece so I'll start with the one positive thing: I called him close to midnight, he picked up, and made it out to our house the next morning. From there, things took a turn. He told me that a mouse had shorted the circuit board, that the furnace was shot, and that the heat exchanger was cracked and risked leaking carbon monoxide. He quickly put together an estimate for about $7K for a total replacement. I asked him for pictures from the scope that showed the cracks in the heat exchanger and he didn't respond. I had two other HVAC guys come for a second and third opinion. Both of them said that a) Kenny left the dead mouse; b) the circuit board fix was simple; and c) they could see no evidence that the furnace was shot or that there was any cracking in the heat exchanger. I brought this information to Kenny and he said "they're lying." The fix ended up costing me $180, about $100 less than Kenny charged me for the assessment, and now the system is working great. And... the guy who fixed it removed the mouse. I'm not going to make any definitive character judgements, but in the discrepancy between Kenny's assessment and that of the other guys, I just don't see what motivation they would have to tell me that there wasn't a problem where they'd get paid a lot more if there was one -- particularly since I was already primed for a full replacement. I told Kenny that I wasn't happy with his service and asked that he just return the fee I paid him and he said he'd discuss it with his business partner. I never heard back and now he want return my texts or calls. Looking at other reviews around different corners of the internet, my experience seems to be shared by many. Needless to say, we have a great HVAC guy now and I wouldn't consider reaching out to Kenny again. read more

No call, no show after sending appointment reminder. Waited around all day, and nothing. Tried calling and left a voicemail. Something seems to always "come up". Have been without AC for over a month. Hasn't returned to fix work that's under warranty. ​ read more

AC "fix" provided by Kenny worked for about 10 days. He "replaced 2 parts" but would never give us an invoice for the $700+ he charged, after asking twice. Quick money for shoddy work. Don't call this guy if you want your AC fixed right! I did not post this review because Mr. Hothead couldn't come out until Tuesday, I posted this after I called a real, recommended professional to come fix it Monday and found out that he had already gotten 4-5 calls THIS WEEK , to fix Mr. Hothead's shoddy work! read more

He came out a month ago to look at my heating system. Said he would get me a quote on getting our heat fixed on Monday. I never heard back from him. I left a v.m. he charged me $185 for a 15-20 minute visit. RIPPED-OFF!!! I was warned not to use him, but that was after he had already been to my house. NEVER AGAIN. read more

If you ever want you job finished' steer clear of Mr. HEATING AND COOLING. I am now 2 summers without air conditioning. I began this journey in March or 2024 when i booked a service call. Ken came within 2 weeks and informed me my compressor was on the way out on my heat pump, and after going over my options, i agreed to install a new outside heat pump and ac unit. I figured he'd be back in a week or so but it took him a month to return. No problem since the old unitnwas still functional. He finally arrives and installs the heat pump but when he turns on the system, he finds a freon leak in the coils. Ok. Inagree to a new unit the house. It takes him a month to return and install the rest of the unit. We are now into July when he finall shpws up to finish this installation. He shows up with an assistant, who he leaves to install the unit in the basement but he leaves for a dental appointment. He comes back 5 hours later to do the soldering to complete the installation AFTER HAVING ANESTHESIA! He leaves and within 24 hours, my system freezes up. I also found that the "assistant" had plumbed the water pump pipe in front of the access panel for the air filter so the air filter can't be changed. Contact Mr. Plumbing and Heating and i can't get an appoimtment for another month. He finally shows up at the end of August after canceling 2 previous appointments. Turns out, all the freon leaked out due to the fact there was no Schraeder valve in the freon filler port. AC worked for the remaining couple of weeks of summer. Heat worked over the winter. Spring rolls around and I schedule a service in May. Before my service date, the system freezes up again. I inform them, and they cancel my service call, and reschedule for 2 weeks after my initial appointment. Ken finds thenfreon levels are low, recharges and i hoped we were done. 2 weeks later, it freezes up again. Ken comes back on May 12, 2025, checks everyhing and the system seems find. He tells me there may be a bad switch and if therebare any additional problems, he'll come out and replace the switch. One week later, it freezes up again. I contact Mr. Heating and Airconditioning and im given an initial service date of July 28th. They then push it back to August 5th. On July 30, i recieve an email telling me my appointment has npw been moved to August 11. When complain about the date being changed AGAIN, Kyle in the office basically says if i dont like the service, I should go elsewhere. When I respond that this has been an ongoing issue and that i might consider legal action, he canceled by last appointment and instructed me not to contact the business and gave me the information of the business attorney. Folks, I tried to "shop local". Ken Carter is a very nice guy but you don' deal with Ken until he arrives at the job. His office staff doesn't give a crap. 2 years is more than patient wanting this job done. Steer clear of Mr. HEATING and AIRCONTIONING if you want the job done right the first time or fixed in a timely manner if followup is required. read more

Must've been some confusion with my last review. But this is the installation I was referring too. Even a kid knows water doesn't run up hill. As far as the invoice I'm pretty sure you're gonna wanna keep that private. If you want to deny this is your installation you can take that up with karma. The equipment was Goodman/Amana, good luck in your future endeavors you're gonna need it. read more

Mr Heating And Cooling - A six year old knows water doesn't run up hill - Heating & Air Conditioning/HVAC Near Me - Augusta, West Virginia

BEWARE!  My experience was filled with Drama from Office Personnel, Lies, mediocre work, damage to property, and Acts of Extortion.  Do as you will, but I recommend searching for, and comparing the other Heat/AC Companies in the area.   My original call was due to outside unit clicking on/off and inside unit having an electric buzz.  Kenny came out and replaced the relay on the outside unit, then put a nice creased bend in the inside unit's panel while forcing it off to look at the blower.  Since the blower started to spin, he placed the panel back on, asked for $300 (that's after removing $165 for Vet Discount) for the relay replacement, and headed on his merry way.  Within 20 minutes after he left, the blower stopped and was making that humming sound.   FYI... $300 is about the Industry Standard Price for such work.  I believe their "Veterans Discout" is just a marketing ploy.   I called back to inform them about the blower stop working.  Office person, Julie provided a date and time (7:00a) for the blower to be replaced ($1,175, afterVet Discount).  I asked for a later time, and she set it up for 8:30a.  I have All emails and texts.  At the end of the workday before the work was to be done, Julie sent a confirmation for 7:00a.  I told her I have emails and texts for 8:30a.  She argued the point and since I, The Customer was in the Right, she just Canceled the appointment.  If I still wanted the work done, they'd add an additional $275 Emergency fee.    I found another company to do the work, Cheaper, and without a Vet Discount.  Now, Julie will possibly respond to this accurate review to try and spin the situation to make them look good. This is my review, and as I stated, do as you will but make sure you do your research before they try to sell you a Whole New System (which they also tried with me) read more