Yesterday, during an unusual snow storm, McCrea Technician Germain came all the way down from Hagerstown, MD, where snow accumulation was heavy to reach my home in Olney, MD to service my heating system and humidifier. That was a 2 hour drive in inclement snow weather. That in itself shows dedication and loyalty to the mission of McCrea to take care of it's customers. Germain not only serviced all units, but explained to both my wife and me the programming procedures on the PEPCO thermastat that controlled our units, to give us the best percentage usage for our family needs on a weekly program. He found the leakage issues and fixed my Humidifier, so now we can breath properly during this dry weather season and we're set for this winter.
Sometimes I read negative reviews of new customers who are not content, because of scheduling issues. It's been my experience that the dispatched McCrea Technicians must respond from their home, directly to their customers. The first priority is to the elderly or customers who have no heat/ac during the extreme seasons, so please keep that in mind. Also, if they are under snow conditions, customers should have an appreciation to what technicians must get through to service your home as they are subjected to the weather elements like everyone else. I have been blessed with excellent service technicians from McCrea, everytime they respond to my home for the last 14 years and I've been using "Only McCrea" since the purchase of my home back in August 1999.
I am very happy and content with the service of McCrea as they are customer service oriented not only to the family needs of its customers, but the family needs of their technicians. Even the best service companies have to schedule around health-safety priorities and weather conditions. I appreciate whenever I call to confirm a schedule, their customer service advises if any conflicts arise and quickly reschedule or they will contact me to advise of a scheduling need to change. Jenn at their Hagerstown, MD Heaquarters has consistently done a stellar service to scheduling my HVAC needs.
In any event, Technician Germain did an superb job and stellar performance, which he should be recognized for his personal and professional actions as well as the customer service department of Hagerstown, MD. To the support teams of McCrea, I sincerely wish them all a Happy and Safe Thanksgiving with their families on this Holiday.
Bill read more