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    Hardell Services

    5.0 (1 review)
    Open 8:00 am - 5:00 pm

    Services - Hardell Services

    HVAC installation or replacement

    HVAC system repair

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    11 years ago

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    Hagerstown Heating & Cooling

    Hagerstown Heating & Cooling

    3.4
    (14 reviews)

    Well after having a new heat pump installed we added a new thermostat…read more Nate who installed it really knows his stuff He explains everything to my wife so she could understand how to use It (She is not tech savvy ) And he did a great job repairing our humidifier. Hagerstown Heating and Cooling again did not disappoint. I highly recommend them Gary Cohen

    First of all there was no delayed response you posted the same day that I did. If you didn't think…read morepeople used Yelp, then why did you respond so quickly. Yes That is my name. That is just a bold-faced lie Sir. I talked to Matt all the time and mentioned the issues that I had at the time of installation. Nothing was done. The initial work order had something to the affect of move unit 2 feet to the right to accommodate the 4-inch box filter that I wanted installed because we had pets. I changed the location of where you wanted to put it so as to facilitate the drain from the unit, the running of which looks like crap (see picture) Why would I need a maintenance plan to change filters? The Filter never did fit correctly if you will look at your service records you will see that Daniel came to do a service to our unit and cobbled together something to keep the filter in place which it was not doing. Yes he wanted to open the closed system and remove the coil and take a chance introducing contaminates into it. How often do you open a sealed system just to clean a coil I don't believe I ever did. And He wanted to charge $1400 and take a day or so to do it. Again not true I asked if he could spray some calclean from the top of the coil as I have done for the last twenty years that I have been in the industry and none of the water the he sprinkled on the upper side of the coil even got into it. and the technician gave in and DOCUMENTED, that the cleaning was worthless And yet after saying that what he did was worthless he still charged me $419. I took my Electrical Apprenticeship in 1982 I took my HVAC Mechanic apprenticeship in 1990 and have been working in building maintenance since 1986. I am a professional for the last 40 years and If I did some work that was worthless, I could not in good consciousness charge the customer for that work. Your installation guys ran the thermostat in the open in my closet after they said they would put it inside the wall(the original tstat wire was in the closet and I wanted it in the wall ) I believe I addressed all the points you bought up on this not used forum. Have a great Day John. Thanks for putting my name and Address out here (not very professional)on this not used forum. Where do you live?

    Cumberland Valley Heating & Air Conditioning

    Cumberland Valley Heating & Air Conditioning

    2.6
    (5 reviews)

    We had wanted a heat pump installed in our home. We contacted Cumberland Valley heating and air,…read moreand we're really impressed about their knowledge, and how professional they were. They filled out all the papers that were needed for us to get any rebate that we were entitled to. The employees that came to install, the heat pump were friendly, knowledgeable, and did a great job. They were patient in showing us how to utilize the new thermostat that we had and made sure we were comfortable with everything before they left. We found the price really reasonable also. I would recommend Cumberland Valley heating and air to anyone That is looking for a solution to upgrade their heating and cooling.

    I rarely write reviews, but my experience with Cumberland Valley Heating and Air Conditioning has…read morebeen so poor, that I want others to be warned before using this company. Cumberland Valley installed a new heating and air system in my home in 2020. The heating system contains two heat pumps, electric furnace, and propane furnace. The heat pumps and electric furnace work properly, but the propane furnace has not kept my home warm when the temps outside are very cold (real feel in the 20s or lower). I have an eight-month-old daughter, and the downstairs of our home would be in the 50s. I called Cumberland Valley starting on January 10, 2025, explaining to them the above situation- our house heats normally in the lower 30s and above- but when it is very cold the furnace doesn't heat the home. Two technicians came out and completed "advanced diagnostics" and told me all that was wrong was my filters were dirty, and the system was "functioning properly." The filters were only used 55 days. They charged 375.00. We replaced the filters, which were not that dirty, and the heat still did not work properly. My home remained very cold. I called them back out for the same issue on 1/14- still no improvement. The receptionist told me she spoke to the technicians that were previously at my home on 1/10, and they said I was out of propane. I told her no- I have automatic delivery, and I have a propane hot water tank and I have plenty of hot water. She told me this was residual in the tank and that the technician said this is why my furnace won't turn on. I said the delivery already came today and I have propane, and my house is in the 50s and I have an infant- I need my heat fixed. She sent a technician out. This technician told me my lines needed bled because I had been out of propane. I had spoken with the propane delivery technician that morning and asked him if we were out of propane. He said no, and he checked my lines and said I was fine. I told the technician that- he told me that the only thing wrong with the heat was that my line needed bled. Cumberland Valley charged me again for diagnostics and to bleed the line- another $205.00. Obviously, this did nothing, the furnace still did not work and my house remained cold. My step-father had to call the next day to get someone out to try and correct the heat. This technician worked on the motherboard and said it is working now- but if it keeps shutting off then you will need to have the entire unit pulled out and cleaned. After this the temperature went to the 30s and like always- the heat is normal. Then when the temperature got very cold again (single digits) the heat quit working, and my house went down to 51 degrees in the downstairs. I called Cumberland Valley twice and the gentleman answering the phone told me they would be in touch to come out and fix the heat- no one called me while my INFANT was in the cold house. I had to buy electric space heaters to keep her comfortable and safe in this weather. I called a different company, and a new technician came today. He found the issue in 30 minutes- the exhaust pipe from the furnace that Cumberland Valley installed had a dip that accumulated moisture. During very cold times- that moisture will freeze- blocking the exhaust and turning off the furnace. When it is warmer out (low 30s and higher) the heat from the furnace is enough to keep the moisture from freezing and the furnace works. He corrected the dip and put a better slant on the exhaust pipe to prevent this from happening in the future. He FINALLY solved the problem and only charged $100.00. Cumberland Valley has charged me nearly 600.00- has come up with multiple different diagnoses and never solved the issue with the furnace. Their complete lack of care and skill is apparent. I regret using them to install my heating and air system.

    Hardell Services - hvac - Updated July 2026

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