Contacted through a friend for help with a failing, large oil burner which, as it turned out, was…read moreincompetently serviced by a previous orginization to the point where it was inoperative . Bay provided immediate response through a technician who was thoroughly familiar with oil furnaces. The technician spent an afternoon repairing the unit, and followed up the next morning to be sure the unit was working correctly. A thoroughly first class company.

Had originally used these guys to install a smart thermostat years ago. Even though it was a…read morenon-standard system at the time, they handled it great. Recently had a problem and couldn't remember who we originally used so called someone else (recommended on Yelp) who completely failed us. Finally dug up Bay Heating's info again and called 6pm on a Friday night. Sure we paid after hours rates, but we didn't want to wait until Monday or Tuesday (Memorial Day weekend) for help with our AC. Should have called them earlier, but we were assured by the other company that someone would call us back and help us but we got nothing... that delay cost us but we were trying to be courteous to the guys we had originally called. Bay Heating sent Ken out, who was amazing. Really nice guy, knowledgeable, and was able to diagnose the problem and get us an inexpensive replacement thermostat to tide us over the hot weekend until we get another smart thermostat. Definitely making sure we call Bay Heating again in the future. Thank you so much for getting our AC running again and being professional and reasonable!

I have been a customer of Grove for almost ten years. I have had the maintenance package as well as…read morepurchased my new water heater from them. There have never been any issues, so there was no doubt in my mind that when my HVAC unit died, I would go to them to get a new one. It started well with the sales team, and the installation team showed up right on time. Then everything started going south. I only have a tiny condo, 1200 square feet, so they gave me a time frame of 4-8 hours. At hour 10, they finally gave in and left the job 98% done. The head technician was visibly and very vocally annoyed the entire day. As they were finishing up, the other technician broke off the tube to my humidifier, and the head technician's frustration took over. They informed me that they had contacted the office, and Grove would be reaching out to arrange for someone to come and ensure the humidifier was fixed and a new tube was installed. This was on Monday; by Friday, I had not heard from Grove, so I called to inquire. While I was on the phone with them, I received a text stating they needed to schedule someone to come out and finish the job (in so many words). It was odd that I was on the phone for this issue when, all of a sudden, I got a text to schedule, but I just brushed it off as a coincidence. They gave me a time frame for the following Monday from 12-4 pm. It was my ignorance that I thought, "Hey, they didn't finish the job. I am sure they will put me close to the front of the line since it was their issue not finishing the initial job." Well, I was wrong. The technician arrived at 3:45 and assessed the necessary work, only to realize he didn't have PVC glue and would have to return to the shop to pick some up. This added another 30-40 minutes waiting around for him to come back with glue to finish the job. Now, Grove called me to schedule a pre-inspection before the county came out for the final inspection. This was when it became apparent that this company had no respect for its customer's time. They scheduled the next appointment from 12-4 pm. At 3:35, I received a test from the technician stating they would be here in 50-60 minutes, which is approximately an hour late. I had plans and rescheduled. I was not pleased to have 4 hours of my time wasted, but things happened. I got rescheduled and had to take the day off of work for the appointment. Once again, a 12-4 pm appointment. Once again, around 3:30, the office texted me that the technician was running late and that they would let me know once they had an exact time frame. I called to get clarity on the issue and realized I am now at their mercy. The office called back less than five minutes later to inform me that the pre-inspection was completed on the same day my humidifier was fixed. Overall, I had to miss work and waited over 8 hours for nothing. I would never recommend this company to anyone. There are apparent issues with the managerial staff who runs appointments and customer service. The lack of communication amongst themselves and the lack of basic customer service was extremely disappointing. With the numerous companies available, I look forward to taking my business elsewhere.

Grove installed a new AC and Heating unit for me some time ago. I also purchased an air filtration…read moresystem and a whole home humidifier, which has never worked. The techs who have looked at it have cleaned a valve for a pipe coming off the hot water heater, but that didn't solve the problem. The next time they came out, they replaced the valve and told me the unit was getting water; however, I still have to run separate humidifiers in various rooms because the system does not work. That system has not worked since the day they installed it. So I called today and asked them to send a tech out to attempt to fix it yet again and I was told that I would have to pay a $124 diagnostic fee and even if they performed repairs, I would still have to pay that fee; it would not be included in the total cost like most reputable, customer service oriented companies do. Thus this review. I paid darn good money for that system and it has never worked. I have no idea why and apparently, they don't know either, even though they installed it. So, I used to think their customer service was good; however, being polite is only part of good customer service: standing by your work is the essence of quality customer service. So Grove is apparently one of those companies that install a system that's designed to bleed you dry after the warranty expires. Buyer beware, right? -I will file a complaint with the BBB and post numerous negative reviews elsewhere. Perhaps that will get their attention. Should they make good on their work, I will revise my review.

Called Peninsula one afternoon because my furnace was acting up. The owner, Neil, actually answered…read morethe phone and said he could get out to my house the next day. He showed up on time (actually, early) and quickly and professionally diagnosed and fixed my furnace problems. I thought the price fair for what he did. Highly recommended!

Called the main number to discuss services I need for my condo and the prices involved. I asked 3…read moretimes to know the name of the person I was speaking with and all I got in response was "what can I help you with?". Why is your name a secret if you are responsible for answering a phone? Isn't it just good phone etiquette to give your name so people know who they are speaking to when trying to do business? Definitely not a good first/last impression for a business to make.

Turned to Love's Heating and Air Conditioning on the recommendation of a friend and neighbor…read morebecause I wanted to replace my furnace and air conditioner with a heat pump, along with my hot water heater. I received excellent service from Love's. They were efficient, courteous, professional, did an excellent job and responded to all of my questions. Highly recommend!

Kudos to Loves Heating & Air!!!…read more Our geothermal (Water Furnace) stopped cooling over the weekend. Of course, there was an extreme heat advisory that day and we had out of town guests. Love's had a tech working in the area on Monday til 5 o'clock. They scheduled him to check our HVAC after he finished. Their tech arrived at 6:00pm!!! He was ready to work. The tech (Steven Rinkus - 12 years experience) quickly diagnosed the problem. It was a capacitor failure. He had the part on the truck! 30 minutes later we had air. Love's installed our HVAC 15 years ago and it's worked flawlessly. Being able to rely on experienced techs to fix problems is invaluable. Thank you John Love and Steven Rinkus.

14 year Annapolis residents. Cannot say enough good things…read moreabout John and his Fixed HVAC crew who did a complete central a/c replacement for us in less than 5 hours, and barely one week from the time of his estimate. That was also the exact price we paid upon completion. Quality brand, not the builder grade stuff two others were giving estimates on using, and Fixed HVAC beat both their prices by over $1k with no back and forth! I've used them for routine maintenance over the last several years also. On time, clean and professional. We built one home and did extensive renovations/additions to three others. We are not rookies at hiring tradesmen. This is a local Annapolis outfit that deserves a shot at your business. Not kidding.

Fixed! HVAC service has been Our go-to company for years. Prompt, fair, pleasant, good…read morecommunication.

Since having a new HVAC system and hot water heater installed by Delta T Freelance I have had…read moreissues with the heating in winter and cooling in summer. Both issues were shrugged off with, "Heat pumps aren't really made for this climate." Then, why did they sell me one for $11,000???? When the unit stopped cooling altogether during the recent heatwave, I finally got an answer to my texts and messages that said, "Sorry, but I can't help you. I'm on vacation in Orlando, Florida, and won't be back until next Tuesday." As I was trying to comprehend any business owner going on vacation without arranging for an on-call substitute, we agreed that Paul would call me on the following Tuesday, after he returned home. That would have been two weeks ago and my phone has yet to ring. I don't know, or care, if this lack of responsibility is due to confusion, subterfuge, or embarrassment, and frankly, I don't care. What I do know is that I cannot trust Delta T to perform their work without complications or with any honest attempt at service after the sale, as promised. Never, ever... for ANY reason... lie to your customers!

Paul came and responded to our request almost immediately. We needed our hvac looked at due to ice…read morebeing on the inside. He came he saw and he conquered. And even offered us a service contract. The price for service was very reasonable as well.

Our house had been serviced by the same company for at least 20 years, spanning multiple owners…read more Then they got bought by a service company that was then bought by private equity - in all those transitions I saw the upsides just fade away. So, it was time to shop around. Enter Buric. Booking appointments was easy, with multiple reminders including a call 15 minutes out. The technician spent over an hour documenting the system and doing maintenance tasks. The documentation took a lot of the time since he took photos of every part so the next visit the state can be compared. When he went to replace my humidifier pad, he even suggested I save money by buying them on my own and just keeping them near by. I ended up paying the premium and he left the box so I could find replacements more easily. It's great to not only switch from private equity to a locally (Columbia based) owned company, but to get better service at a better cost to boot.

Outstanding Service! Our air conditioning was sluggish and they had a wonderful service tech come…read moreout within a few hours. He was able to fix the problem and explain everything to us. He also gave us some excellent recommendations to improve the system. We highly recommend Buric Heating and Air in Ellicott City.

Excellent company! Powerworks guys where responsive and professional…read more I would certainly use them again!

I contacted Power Works to address an electrical issue after having used the company previously…read more The owner told me he had no availability that week but would check his schedule for the end of the week and get back to me. He asked me to text him my address, which I did. After not hearing from him by the end of the day, I followed up the next day to ask whether he had found any availability. I still received no response, so I contacted another electrical company and was able to schedule an appointment for the following day. I was very disappointed by the lack of responsiveness and follow-through. I found this behavior to be very unprofessional.