Great sales people, not pushy or overbearing, I told them I needed a little time to decide if I was…read moregoing to get the car I wanted. They didn't call me non stop asking if I was ready or anything! (Not pushy) Even though my credit wasn't the greatest they got me in the car I wanted at a great price. Amazing sales people for an amazing car! Highly recommend! In a world full of KIA's drive a Mini (especially a JCW!)

This dealership is the definition of shady and dishonest. They use illegal deceptive sales…read morepractices to force their clients to pay more. I leased a car through this dealership. They added a ceramic protection onto the sale for $995 and told me that it couldn't be removed and that I had to pay for it. Roughly 18 months later after many issues with the vehicle, BMW agreed to a buyback for the full retail price minus the $995 for the ceramic coating, telling me to get that refund from the dealership. The dealership gave me the run around and has not been willing to make wrong their deceptive sales tactics or give a good will refund since the vehicle was repurchased by BMW. I am so glad that I found Mini North Scottsdale to do all future business with. The customer service in Scottsdale is 5 star and it's mind blowing how two different dealerships can run a totally different business. Make sure you look at your contract and if they try to add any dealer add ons, make sure you state your rights and make them take those fees off of your deal. It's illegal for them to force you to pay for dealership add ons!!!

I've received wonderful service every time I've come here, and once again, this visit was a great…read moreexperience, especially working with Alex. I brought my vehicle in for routine maintenance, and they identified a couple of small issues that could have turned into bigger problems down the road. They handled everything quickly and efficiently, got the repairs covered under my extended warranty without any hassle, and kept the process smooth from start to finish. They also gave the vehicle a thorough once-over, confirmed everything else looked good, washed the car, and handed back the keys with a smile. This is absolutely the place to bring your Cadillac and I'd trust them with any vehicle.

I came in for a trade‑in appraisal after being invited by the dealership, and the experience was…read moreone of the worst I've ever had. Matt asked for my keys, saying his manager needed to drive my vehicle as part of the appraisal. I watched the manager get in, sit for a moment, and get out without ever driving it. This was misleading and left me without my keys during an interaction that quickly became uncomfortable. After receiving the appraisal offer, I said I would review it and follow up later. Instead of respecting that, Matt repeatedly pressured me for immediate feedback. When I explained that several numbers were significantly off, he kept pushing and told me to "be straight forward," even though I already was. He then added that he "wouldn't have come in on his day off" if he didn't want to make a deal -- an unnecessary and unprofessional comment. When I folded the offer sheet to put it in my purse, he said, "Give that to me," and snatched the paper out of my hand before I could even ask if I could take a photo. At that point, I still didn't have my keys, which had been taken under false pretenses. I had to ask the receptionist to retrieve my keys because I wanted to leave immediately. Matt came out with them, and I told him directly that his behavior was unacceptable. I left right after. This dealership treated me as though I was making a trivial purchase, not considering a vehicle worth over $60,000. The misrepresentation, pressure tactics, unprofessional comments, and physical disrespect were completely unacceptable. I hope management addresses this so no other customer has to experience what I did.

Can't speak for the service side of things, but for purchases, ask Luis Estrada, specifically…read more Typical dealership negotiation experience with the back and forth with the manager. Luis worked with me to get very close to the deal I wanted when I walked in. Compared to the 2 other Mazda dealerships I visited, this was the best experience.

Confirmed the service price twice with my service advisor before agreeing to the work -- $480 plus…read moretax, and I even double-checked that tax applied to parts only, not labor. Despite that clear, repeated confirmation, they added a $22.91 "fee" (explained only as "that's on all our service") plus a 3% credit card surcharge ("all dealers do it"). Together that's roughly a 7.5% increase over the price I was quoted twice. For comparison, I had Ford service done at Chapman Ford recently with no credit card fee at all. Quoting a firm number, confirming it twice, then padding the final bill with unexplained charges isn't a minor billing issue -- it's a bait-and-switch. If you go here, get every fee in writing before you agree to anything.

I have always had a good experience in the Service Dept…read more Aiden was my last Service Rep. Very happy with his knowledge, and the service.

I've never written a review before but can't believe how many hidden fees I paid for this week…read more Brought my GMC in with 48,000 miles and was assured that there was an engine issue that would be covered by the 60,000 mile warranty. They ended up charging me $830 just to replace "faulty spark plugs". I was quoted $633 and have no explanation of why the invoice was so much higher, not to mention why spark plug labor could be over $600

Buying a brand new Subaru from AutoNation Subaru was one of the best car buying experiences I've…read moreever had. Logan was our car salesman and helped narrow down the options in my budget for the Forester Hybrid. When we arrived for a test drive he had the car parked in the shade and ready to go. We had completed the credit application ahead of time so that made financing even easier since they had it pre approved when we got there for the test drive! Logan and Colton the sales manager worked really hard to make the numbers work. They were fast and efficient with the trade in value of my Ascent. Once we agreed on the pricing they got me over to Justin in finance who had all the paperwork ready to go. Overall this was an amazing car buying experience. I'm incredibly thankful to have a beautiful brand new Forester Hybrid today thanks to Logan, Colton, and Justin! Highly recommend this dealership if you're in AZ looking for a car!!

I purchased a vehicle here in mid-June. Right away we noticed the a/c wasn't adjusting properly…read more Level 3 out of 6 fan speeds was the highest it went. The lever to drop the 3rd row seat was also broken. Alignment was pulling to the right HARD. I took it to be serviced and they fixed the 3rd row seat lever, but said there was nothing wrong with the A/C or anything else on the 20-something point inspection. I took their word for it, trusting the professionals and hoping they were being straightforward, honest and servicing with integrity. 2 weeks later, I got an alert to service the batteries in the vehicle. I also tried the 3rd row seat lever for the first time since it was replaced, and it very easily snapped off again. I could not get it back in for a service appt right away as I work long hours, beyond their business hours, and work 2 jobs to keep food on the table in this trying economy. I made an appointment for Friday, 8/21, at a closer Autonation (Subaru Scottsdale is nearly an hour away from me), but was told they did not have loaner vehicles and I have to other means of transportation for myself and my 4 kids while my car is being serviced. I had to take my daughter to college at NAU that weekend, came back and made an appt for first thing Monday, 8/24. At that appointment, I was told my warranty expired ~300 miles ago (the distance to and from Flagstaff, ironically). I told them that the battery should not have died that quickly if it was truly "good" when I purchased it. I also advised them that the lever they just repaired broke again, and that the mechanism inside the handle is catching, and causing the plastic handle to snap every time you use it. I had to speak with the GM about it, because the invoice for the AUX and main battery, and the 3rd row seat repair, was over $1000! I'm sorry, but a single mom simply does not have to spend on a car she's had less than 90 days. I said, "You sold me a car with a battery on the end of its life, 2 months in it needs to be replaced, it feels wrong to make ME pay for this when i've only used the vehicle to commute to and from work and get my kids to and from school (all within a 5 mile radius), so I know it wasn't something I did. The battery was bad when I bought it. I also don't feel like I should have to pay for the seat repair when it was broken when I purchased the car, repaired and then broke again." The GM was rude, argued with me over the phone about it, and then hesitantly agreed to replace the batteries, "but YOU will have to pay for the 3rd row seat repair'. $140 for a $5 part and 1 screw to replace it (looked up after, I could've done this myself ), but whatever, I agreed to pay it. Overall, I feel like I was scammed. My A/C still maxes out at 3/6 fan speed, the alignment is still pulling to the right. And I'm afraid to put the 3rd row seat down in fear that they didn't fix the mechanism that is catching and breaking the handle, and it'll probably break again next time I try. This vehicle may not be a "lemon" in the sense that it is non-drivable. But as soon as my warranty expired, it feels like every little thing is falling apart. It is extremely discouraging as a consumer. A little empathy would've gone a long way. If the GM was kinder in our interaction, if he tried to relate on a basic human level and understand why I was so upset, I might feel differently about this interaction. I was told they "could not replicate" the A/C issue, but if you turn the vehicle on and try each fan speed, you can VERY CLEARLY see that it maxes out at 3. Level 4, 5 and "MAX a/c" are all the same as the 3rd fan speed. Sure, this doesn't affect the drivability of the car, but in AZ, when it's over 110, and my kids are sweating in the back seat of a car I purchased less than 90 days ago, it puts a bad taste in your mouth for sure. I thought this dealership was less "sharky" than others, but they sure fooled me. I will not be returning for services here, and frankly, I have buyers remorse now when I was SO EXCITED and happy with my purchase initially. Would not recommend this dealership to anyone who does NOT want to find a 10-point list of things wrong with your vehicle as soon as the warranty expires. Do better, Subaru Scottsdale.

Every single time I go to this location, they give me & my vehicle the best service in the valley…read more Travis at this location, is a 10/10 help for any needed repairs or assistance. Pricing is reasonable! Front desk receptionist is super nice & helpful. I'll come back here again no doubt

Had Arizona Collision Center do some paint match work on my F150 Raptor and it turned out great…read more They communicated and kept me updated throughout the job and did not cut corners. I would recommend them to anyone doing repairs or custom paint on a vehicle. Thanks Travis Chris and Sydney! 10/10

Great store, I've been coming here for years. I just got my third bike after not having one for a…read morewhile and took it in today for an oil change (bought the bike yesterday). The bike had a lot of accessories on it from the previous owner, I had removed several poorly installed accessories and Jesse found a few more. Luckily, everything was repaired same day and I was surprised how reasonable the price was for all the labor (rethreading a stripped oil pan) among an oil change and a chain tightening. I saw the price and was relieved. Great experience, thanks Jesse.

Buyer Beware -- I had a great first experience at Steve's and spent several hundred dollars on gear…read morefor my new bike. Unfortunately, my experience changed completely when I tried to make a return. After getting home, I realized the helmet I purchased wasn't going to work well for riding in the Arizona desert heat. I attempted to return it within the stated return-policy window and was immediately denied, with the claim that I had damaged the helmet. That was extremely disappointing, especially because I had been excited to find a local shop I could rely on for my motorcycle gear and future purchases. I wanted to support a local business, but unfortunately this experience lost me as a customer.

Highly Recommend Mainstreet Motorcycles they are very knowledgeable & Friendly great customer…read moreservice, they communicated & explained the issue ... fixed the problem & I have had no issues since. I feel confident Recommending this shop ! Great People, Great shop

While these folks have great products, I have found them (1) difficult to speak to, slow to respond…read moreto texts, and (2) careless in delivery. I paid large $ for a "mygenius" ECU programmer and an ECU Flash for my Ibex 450. shipping was slow, and the item delivered with zero documentation, and no "flash". I'm now trying to communicate to find out how I'm supposed to get my flash. Not well done at all.