Always had a great experience here. Got body work done. Jason was very helpful. Communication was…read moreconsistent and clear, with updates every few days which really helped ease the stress. He worked with me on the cost, which I appreciate, and they were able to prioritize my repair and finish it much faster than expected. Professional, responsive, and accommodating. I'd definitely recommend them.

UPDATE: What I discovered after posting my original review made this experience considerably worse…read more My family brought vehicles to Gustafson Brothers for three generations--my grandparents, my mother, and then me. We kept supporting them because they are a longtime Huntington Beach business. That history is exactly why this feels like such a betrayal of trust. I paid $631.30 after bringing in my van for a long-crank/hard-start problem. The invoice included $182.50 for a crank/no-start investigation and stated: "The 'long crank' has been eliminated." It had not been eliminated. I returned because the same problem remained. Gustafson then identified a weak fuel pump--the same component I had told them from the beginning that I suspected. I tried to resolve this reasonably. I did not demand a large refund. I asked them to apply some compensation toward basic fluid maintenance the van needed. They refused. I later discovered another serious problem with the work. The invoice charged $19.98 for positive and negative battery terminals and $182.50 in labor to install them: $202.48 total. Less than a month later, my van suddenly lost electrical power while I was in Long Beach. When I opened the hood, one newly installed terminal was so loose I could move it by hand. Tightening it did not make it clamp securely to the battery post. The other newly installed terminal was also loose, and wiring had come loose at the connection. This became a recurring loss-of-power problem. I repeatedly had to improvise temporary connections just to finish trips because the terminals would not securely fit the battery posts. I am not accusing anyone of doing this intentionally. I have no evidence of intent. I do not need to speculate. The workmanship I personally found is troubling enough. If a professional repair shop charges $182.50 in labor to install two $9.99 battery terminals, expecting both connections to remain secure for more than a month is not an unreasonable standard. The van's transmission later failed. I am not claiming Gustafson caused that failure. I cannot establish that, and I want this review to remain factual. But after already paying for an unresolved diagnosis and then dealing with poorly fitted battery connections, the added financial damage was devastating. There is one final detail prospective customers should know. After my negative Yelp review appeared, the owner contacted us. My impression was that the conversation focused more on what could be done about the review than on beginning with an apology, understanding what had gone wrong, or correcting the work to a professional standard. After three generations of family patronage, that was perhaps the most revealing part. I did not expect special treatment. I expected competent work, fair treatment, and accountability. What I received was: * $631.30 paid. * $419.75 in labor. * $182.50 for a long-crank investigation that the invoice said had "eliminated" the problem. It had not. * $182.50 in labor to install $19.98 in battery terminals. * Both new connections loose less than a month later after the van lost electrical power. * A reasonable request for compensation through needed maintenance refused. Three generations of loyalty ended with me. Get another estimate. Keep every invoice. Get every promise in writing. Inspect the work before leaving--or avoid the expense and aggravation altogether.

Great place to take my car Friendly and amazing customer…read moreservice Keep up the awesome work

Highly professional friendly I do recommend them They are clean and great at what they offer.read more

Friendly, happy place, Toyota is a great product in Toyota Mountain Beach is a great storeread more

I had an outstanding experience with Toyota of Huntington Beach and wanted to recognize Charles, my…read moresalesperson, and Mark, the sales manager, for their professionalism and integrity. Mark made the purchase process straightforward and fair. His willingness to work with me on my trade-in made a meaningful difference, and I appreciated how respectfully he handled the transaction. When I purchased my Certified 2025 Toyota Grand Highlander Hybrid MAX, I was aware of a small cosmetic blemish and decided I could live with it. After taking the vehicle home, I asked if there was anything the dealership could do to improve it. They certainly could have said no, but instead Charles took ownership of my concern. He listened, worked with management, kept me informed throughout the process, and followed through on getting the repair completed. The finished repair exceeded my expectations, and the vehicle looks fantastic. What impressed me most wasn't just the quality of the repair--it was the commitment to customer satisfaction after the sale. Charles stood behind his word, and Toyota of Huntington Beach stood behind its customer. In today's world, that kind of integrity is something worth recognizing. Thank you to Mark for making the purchase process fair and respectful, and especially to Charles for going above and beyond to ensure everything was made right. I would gladly recommend Toyota of Huntington Beach to anyone looking for a dealership that values honesty, integrity, and exceptional customer service.

I had a great experience with Toy Shop of CypressI brought in my Lexus and they did an excellent…read morejob from start to finish. They were professional, honest, and took the time to clearly explain the issue and what needed to be done. The work was completed efficiently, It's hard to find a shop that combines quality workmanship with great customer service, but they really delivered on both. I truly appreciate the care and attention they put into my vehicle. I would absolutely recommend them and will be returning for any future repairs.

Just got off the phone asking for a quote on a couple of items I thought I needed for my recently…read morepurchased used Sienna - oil change and transmission service. The gentleman on the phone said the transmission fluid is for life unless I'm towing or carrying heavy loads. When I questioned why I see that it's recommended online he says that dealers will recommend this service all day but if you check the Toyota maintenance manual it says you don't need it. Man! I haven't even been to this shop yet and I'm already getting a good feeling about this place. It's a bit more expensive for an oil change than other places that have quoted me, but I like that they use factory parts including Toyota oil filters. I'll update this review once I get the car in for my first visit. Stay tuned.... 6/29/26 - Brought my Sienna in for an oil change + complimentary 30-point inspection (since it was my first time there). Jared took the van for a spin, brought it back and lifted it up. They found a little oil seepage coming out of the transfer case. I let them know that I did see a transfer case drain/fill on the CarFax report before I bought it. Jared thinks they just didn't torque it properly so they were going to retorque and clean up around the area and keep an eye on it. Worst case scenario, they would need to order a new drain plug gasket and I'd have to come back to get it replaced. Thankfully, the drain plug just needed to get tightened. I was in and out in almost exactly an hour just as Robert promised. Thanks The Toy Shop team!! Pro Tip: they are booked out at least a week in advanced so make your appointment ASAP!