Pros: The sales reps we've worked with are friendly and nice. They seem to know their stuff about…read moretheir products, and they carry a wide range of inventory. We used them for carpet replacement, backsplash demo and install, and floor demo and wood install. The sales reps are very agreeable and are good salesmen...confident in their products/service and make lots of promises. Have a pretty quick turnaround with ordering and install. Depending on the scope of project, they send in a large crew to get in and get the job done. Cons: The quality of the job lies in whatever crew and Project Manager gets assigned to your project. The sales rep becomes a middle man of trying to give "the customer is always right" vibe (or "let's keep the customer happy") AND "got to keep the PM happy or he'll probably leave the job with his crew". Sales rep will say, "yes, we can do that, let's make it right." Then the PM comes in and says, "the slab was uneven, that's normal, nothing we can do about it." The "we can fix this portion of the job, it's easy, just need to do this..." then becomes "choose the worst couple of spots and we'll fix those" because of pushback and excuses from the crew. No quality control. I'm giving two stars because they did a good job with our carpet installs, and our Sales Reps were nice guys. Just wish our "nice guys" could have had a crew that knew what they were doing and took more pride in their work. I've talked to other customers that had other crews work on their projects, and they did not have any of the same issues as we did. And they were surprised when they saw the pictures I'm posting.

All emotions aside, here are the facts. Covid Move- My…read morefamily and I moved across the country in 2020. It was a difficult time to find services for our new home and we settled on Lonestar Carpet for all of our carpet and laminate flooring based on a handful of online reviews that looked promising. The sales rep we had told us we were getting the best of the best (price was not our biggest concern as we wanted good value and longevity) and that we would get years of good use and value from our $8k + purchase with his company. Red flags- Right away there were problems. The pad we ordered was not the pad that showed up on installation day and one of the installers told my husband that he had never installed flooring before that day. When we called, the rep told us that he had misquoted us for the wrong pad and getting the correct pad would add thousands of dollars and weeks of time to our install. We were frustrated but we made the call, we didn't have weeks to wait. We had already put off moving in to get this job scheduled After installation- The installation of the laminate flooring was shoddy and the transitions started popping up right away. We also noticed seams in our carpets within a few months. We tried to call several times and got no answer. The companies who provided the materials refused to talk to us, sending us back to our rep. We ran in circles. It is what it is- The time in our life was incredibly chaotic and we made the decision to do what we could to mitigate the issues and moved on with life. Looking back, I wish I would have had the bandwidth to push harder or drive to their corporate office to talk face to face, but things in 2020 were difficult and we let it go. 2023- time for new laminate- The problems with the laminate had gotten so bad we decided to replace it once and for all. We found another company with lifetime product and installation warranties and set the date. My husband pulled up the old flooring and the reason for all of the lifting and cupping became very obvious. There was no moisture barrier installed on the concrete sun floor, no preparation of any kind, nothing. We looked up the installation manual for the flooring (we still had a box in the garage) and found a guide from 2017 stating that a moisture barrier of at least 6mm must be installed on concrete sub floors. "We could just walk away" - We called the rep, he and his boss took two days to get back to us. When he called us with his answer it was that "the company changed its policy on moisture barriers in DEC of 2020 and since our floors were installed in August of 2020 "we could just walk away from you." He went on to say "the floors have no warranty, zip" and "we don't have to do anything to help you." When I tried to tell him I had found something from 2017 indicating that was not correct he talked over me, became agitated, and told me that his company would "go above and beyond" by filling out a claim form against the flooring manufacturer. In short, Lonestar Carpet was not going to do anything to stand behind its work or its customer. Their "above and beyond" was to fill out a claim form, which the sales rep told me repeatedly he "didn't have to do." Take aways- There are a lot of flooring companies with excellent reputations. Many of them stand behind their products and services with lifetime installation warranties representing companies who offer the same on their products. Why would you choose a company that considers it "above and beyond" to fill out a form and pass the buck to the manufacturer? Why would you choose a company who employs sales representatives who yell at and blame their customers? I feel that my family and I were taken advantage of in many ways by this company. I will not be having them fill out a claim form, or provide any other services for me and I am warning as many people who will listen to shop around. Flooring is a huge investment, it is supposed to last a long time, the company you choose will be represented in your home for years. We learned the hard way so you don't have to.

In the fall, we finally decided to pull the trigger on remodeling our kitchen. The major elements…read moreincluded removing a load-bearing wall, relocating the water and gas lines, and expanding the pantry. We solicited bids from a handful of general contractors, but only a few responded. Interestingly, the one we ultimately selected wasn't even on our initial list. While browsing for LVP flooring samples at Fantastic Floors, I struck up a conversation about our project. Mazz, the owner, eagerly offered to bid on it. Though skeptical at first, I agreed. The very next day, he arrived with his construction team and cabinet partner to discuss our vision in detail. Just a few days later, we received a competitive quote, signed the contract within a week, and work commenced shortly after. Despite some unexpected challenges from the wall removal, they completed the remodel in about a month--far quicker than the 2-3 months quoted by others. If you're considering a remodel, I wholeheartedly recommend Fantastic Floors--be sure to speak with Mazz for outstanding results.

It started out good as I was shopping around. Kai the salesperson was lovely and helpful, he came…read moreright away to measure and things were going well until Mazz the owner came into the picture. Super abrasive and condescending to his crew and employee K. Argued with my design choices, did not listen to me at all and seemed annoyed with my questions about product. Also, took a call in front of my husband and me and kept on speaker. Talk about awkward. It was business related but lots of cussing and yelling between the two. The kicker was they quoted me 5000.00 more than the amazing flooring company we ended up going with and they were going to go right over the existing floor. So less work, more money, when I called to inquire about the process because I researched and got other bids, K was explaining and answering my questions well, 1/2 way through the conversation owner took phone and was aggressively talking to me. I said, "wait did you guys just switch?" He replied, "I can explain better" wow. So disrespectful. If you are ok with going over existing floors and dealing with this behavior, have at it, but I definitely can recommend a much better choice. The company I chose was pleasant to work with, cost effective, and flawless from beginning to end. Doing it the right way, by pulling up the floors is the way to go. Peace of mind for sure and warranties work when it is done correctly, should something happen. I will never have to wonder.

Texas Pride Floors started off well but ended poorly. My new LVP floor has holow spots, crunchy…read moresounds, and ridges that can be felt under the vinyl. They would not acknowledge that the issues were their responsibility. I hired a private floor inspector to get a second opinion. TPF has tried to place all of the issues that I see with the floor under the HVAC not being on when the floor was installed last June. However, the inspector found that the subfloor preparation was at fault and NONE of the issues I'm experiencing are related to HVAC. I gave them a chance to collaborate a solution with me and their response was not to take responsibility in any way, they wouldn't even answer the email. The company will not honor their 1 year installation warranty on labor. The installer was Nelvke, which they told me was their best installer however the inspector found deviations all throughout the 2600 sqft of installed floor. I paid 17K for this floor. I paid for leveler and they did not make sure the sub floor was flat before installing. Beware and steer away from this company.

Company did an absolutely horrendous job on our floors. They crack creek and already separating,…read moreand they refused to honor any warranty. They even admitted that all the floors were done in properly, but that they couldn't even fix them at this point.

Soleil Floors exceeded every expectation I had for a flooring company. Having remodeled two homes…read morebefore, I can honestly say I've never worked with a company that handled a flooring project this well. We had them replace existing hardwood through out the entire home with luxury engineered hardwood. Their communication was exceptional, especially since I was living out of town during the remodel. They kept me informed every step of the way, and their professionalism, craftsmanship, attention to detail, and execution were second to none. Our hardwood floors turned out absolutely beautiful, and because of this experience, I've already hired them for additional projects. They're truly a dream to work with. To top it all off, their pricing was better than other companies we considered, yet the quality of their work was unmatched. I wouldn't hesitate to recommend Soleil Floors to anyone looking for a company that genuinely takes pride in what they do.

We had a horrible experience with Soleil Floors. From the jump, the number of days the job would…read moretake was incorrect; they told us one... it took more than one. Our rep didn't think through the job and asked the day of install about our baseboards then claimed it was a "client change" to the job. I didn't think of the baseboard situation as I don't do this for a living. There sales rep did not do enough due diligence guiding us through our vision. The wood floor itself is great and high quality but the rest was a nightmare. Don't have them do anything other than flooring - their light construction and painting is honestly incompetent and terrible. Lastly, new carpet for our family room. They upsold us a super plush pad then failed to write it up correctly. When I asked why the pad was not correct (after install) they acted like I'm a carpet pad expert and I ordered the blah blah blah 8 pound something or other. They were wrong, got it wrong, I opted not to PAY to fix it so I'll live with it, I guess. Overall, terrible experience but it could be the rep I got. Totally uncoordinated and a lack of communication for what we needed for this project. Very disappointed since we used Soleil as a referral from a friend.

Bernardo and his team were absolute pros with the flooring replacement project on our new home. His…read moreteam showed up on time and got right to work removing the old carpet and tile flooring and installing the new tile and wood very quickly. He and his team made sure it was a true turn key job and was very helping making suggestions and answering questions. Couldn't recommend him enough!

Professional, clean, easy to work with and quality work at a fair price. We purchased a new home…read moreand wanted the rooms with carpet removed and replaced with the existing flooring in the common areas. I purchased the flooring & materials. Kings Perez removed and installed everything. Great work, we are 3 months past the completion and zero issues. The new flooring was tied into the existing flooring properly. Love the work.

The estimate and final price were spot on. Any issues were quickly resolved and tye finished…read moreproduct is on point. John and his entire Team are skilled, honest and care about the customer.

Mike at Anchor Floors was a godsend. We had a tile failure in our home, and he took the time to…read moretalk with us to help determine a possible cause - even though it was not originally installed by his company. He explained about the LVP that we were considering, and took his time with providing options. Then he came out at a moment's notice to measure and give us a quote that was MORE than reasonable. Ultimately, the original flooring company agreed to replace the floor (so we only had to pay for the upgrade to LVP) but I cannot say enough nice things about Mike and Anchor. When the time comes to replace the carpeting, we will definitely go with Anchor!

Terrible job enclosing a door opening The tape and mudding…read morejob is so bad you can see the outline of the frame. The owner just quit and left it looking like this!

Their team went above and beyond. Great quality work, would recommend for any job you might need.read more

Jim Locke is one of the most honest fair men I have met since moving to TX just over a year ago…read more We decided to replace the carpet in our home in a couple rooms and we went out for several bids. Jim was happy to put together an estimate for us and was willing to wait until we made our decision. He won our business by walking us through all the options, providing a written quote and allowing us the time and space to make our decision. Our installers were Jessie and Ruben, they were fantastic!! If they laid a board and did not like the way it looked they took it up and got another one. They were punctual, polite and got the job done quickly. We could not have asked for better service or better people to work with.

Horrible customer service, couldn't even get a call back to set up job. Couldn't imagine how bad it…read morewould get once they got a check