I found Bay Area Tech Hero while searching for a network specialist to install Ethernet wired…read morebackhaul in our older (1950s-60s) home that had been renovated but still lacked proper networking. Since they seem to handle a lot of corporate-scale installations, I initially wondered if my project might be too small--but that concern disappeared pretty quickly. The team was already very familiar with Ubiquiti systems and was incredibly patient working with me despite my fairly basic understanding. They walked me through the tradeoffs and ultimately recommended stepping up from mid-range equipment to more professional-grade options. The reasoning was clear, the cost/benefit made sense, and at no point did I feel pressured--just well-advised. The actual Ethernet installation work was top-notch--smurf tubing, recessed (not sticking out!) enclosures, and everything. The level of craftsmanship and attention to detail is honestly beyond what I would normally expect (or even feel comfortable demanding from contractors). They went above and beyond without being asked, and the cable organization is immaculate. Huge thanks to Justin and John for their precision and quality of work, and to Jim and Rodrigo for their thoughtful recommendations on equipment and access point placement. If you're looking for a team that combines technical expertise with professionalism and genuine care, I'd absolutely recommend them.

Upon establishing a relationship with the company and the tech all issues related to my drop…read moreconnection have been resolved. The tech was able to resolve my persistent issues with my modem, resulting in a satisfactory signal for the last half year. The modem has been replaced, and all aspects of my network are now functional. This is the first time I've had a satisfactory signal in half a year. Everyone in my household is delighted. The internet network has finally been fixed. The proprietor and the technicians were quick to resolve any issues. I have been assured by their work and quality. I can confidently state that this company is a reputable one that will not solicit you for a fee. I will highly recommend this company for future issues and work. Thank you Ari & Frank(tech) for fixing my network.

I own a storage facility, and an adjacent property caught fire and damaged my building and a 900'…read morefiber optic cable run. Zencom was recommended by my security camera company to come in and replace the fiber so I could get my cameras back up and running. Adam came out from Zencom and quickly assessed the situation, spoke the language of my security company and developed a plan to replace the fire damaged cabling. Within a very short time, he obtained the necessary supplies and had the replacement installed in less than a day. More impressively, he came back and spent hours making sure all the cameras were back up, correcting minor issues he came across with my initial installation and left me in a much better situation than I was in even before the fire. I honestly hope to not need Zencom again, but if you need them, I highly recommend Adam and the Zencom team.

Had 8x Cat6 ethernet wired from 2 bedrooms and living room to the laundry room. Thorough and…read moreplanned approach to cutting sheetrock so it may be patched later. Overall great work. I will definitely reach out again for any more cabling needs

Went to a pleasonton and in dublin corporate store, had a terrible time. Wasn't greeted at all…read more They shrugged me off. I wanted to set up a new account and buy the iphone 17 pro max. They just told me there was no way to assist me because I had just lost my ID yesterday, I asked if there was a workaround and they flat out said no. I was shopping af trader joes and went to this location just to see what would happen, as soon as I walked in I was greeted by Austin, Luis, and Martina. They were very down to esrth people, we were cracking jokes. Felt like a very friendly environment. They worked around me having no ID, they immediately knew how to set me up to where I could email my ID fromt and back and I walked out with the Beyond Deal and a new iphone 17 Pro Max. These guys are excellent salespeople, finding people like this is ANY customer service field is hard, Ever since covid, everyone just kinda blows off customers. Really appreciate this team.

Buyer beware. In March, I transferred my mobile service from Verizon to XFinity to take advantage…read moreof the free mobile offer for 12 months with internet service. Since then, the internet was down a lot, so they gave me a new router. In the same 90-day window, they have charged me for phone service that is supposed to be free. The amount each time has been different. I have gone to the store every month to have it reversed and for them to fix their issue. I'm over it. Now I'm waiting for the credits to be applied to my account. Once credits are applied, then I will need to monitor my account every month. What a waste of time. They are the worst.

I can say without any reservation that Suntech is the best security company in the Bay Area, and…read moreI've consulted with nearly all of them. Mike and his team were absolutely incredible from start to finish while installing my full home NVR system. Suntech stands out above the rest with their unparalleled technical expertise and exceptional value for the quality delivered. When choosing a company for something as important as your family's safety, it's crucial to pick one that really understands the technology inside and out and how to optimally utilize it to secure your home. During my consultations with various security companies, I kept going back to Suntech because I just felt like Mike was the sharpest out of them all. He fully understood my situation and grasped the entire NVR ecosystem more fluently than all the others, and he has an excellent memory too! On top of that, I feel that Mike truly cares about his clients- he's not in the business only to make money, but rather to make a truly positive impact in his clients' lives. The actual installation went smoothly and it feels so much better knowing that my whole house is now covered both inside and out at every angle with 24/7 continuous surveillance. Having that peace of mind is priceless and I'm so thankful to Mike and the Suntech team for it!

Excellent service. Completed the job quickly and were very careful not to be disruptive while…read moreworking at my home. Their pricing was fair and straightforward. Recommended.

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