Great experience at Platinum Motors…read more I bought a pre-owned Infiniti here and worked with KC who was straightforward, no games, just honest and easy to deal with. The whole process was smooth and stress-free... At the same time, Nick and his crew really came through for me. I had a tricky issue with my late-model German car that the dealer quoted a crazy price for. Nick's team diagnosed it quickly and got it fixed for much less than what the dealer wanted. Overall, both KC and Nick made the experience great. Honest sales, skilled mechanics, and fair pricing. Definitely recommend Platinum Motors if you're looking for a car or need service done right. Well done.

A week ago today, I had a wonderful purchase experience at Platunim Motors in Martinez, CA. Val,…read moreKC and Pedro and everyone I met during my visit was helpful, and gave me the informatiomn I needed to make my decsion to piurchase a car from Platinum Motors. Buyinng from them might be a new car for the consumer, but their inventory is above average on both price value and the vehicle condition. I would describe thier assortment of inventory clearly above middle pricepoints to the top price autos to be found for previously owned vehicles. Their campus is a former Chevrolet dealer. They have a great service department, a body shop and a detail area. You can buy a great used vehicle and they will service it for you. When you walk in say hello to Pedro!

We had a great experience at Ace Auto. We bought our 2011 Toyota 4Runner in 2013 and loving it. We…read morewere looking for family car, so we decided to contact Azizi. Sam and Azizi made the process easy for us. Azizi was very helpful. All issue and concerns were resolved. I highly recommend Ace Auto!

I went to look at a 2011 Toyota Tundra Limited that was listed for about $20,000. During the test…read moredrive, once I reached highway speeds (around 50 mph), the truck began shaking badly. When I brought this up, the salesman said he didn't know why it was happening and then checked his phone and told me the vehicle had not been inspected yet because they "just got it." After returning to the lot, I opened the hood to look things over, and when I closed it, the Toyota emblem fell off. I then looked underneath the truck and found a significant oil leak. Again, I was told the issues would be fixed and that the vehicle had not yet been inspected. I told them I would consider purchasing the truck for **$16,000 only after all of the issues were properly repaired and the vehicle fully inspected**. I also showed them comparable vehicles -- same year with lower miles and even newer models (including a 2016) with fewer miles selling for about **$2,000 less**. Despite this, they refused to negotiate and continued to insist on $20,000, which is well over market value given the mileage and condition. At one point, I was asked why I hadn't purchased the other comparable vehicles I showed them. I explained that I was still in the process of looking and comparing options. I was then told that maybe I should buy those vehicles instead because they were not going to budge on the price. The overall attitude during this exchange felt dismissive rather than professional, especially given the condition of the vehicle. I also noticed the vehicle history shows a prior **minor accident**, which by itself wouldn't necessarily be a deal-breaker, but combined with the vibration, oil leak, and lack of inspection, it raised additional concerns. I have family members who work as mechanics and salespeople at major dealerships like Toyota and Ford, and I also have some experience myself, so I understand how vehicles should be inspected, road-tested, and priced before being offered for sale. Unfortunately, my experience here was consistent with concerns I've seen mentioned by other reviewers -- vehicles priced high, little flexibility on price, and cars not fully ready despite premium asking prices. Buyers should be very cautious and make sure any vehicle here is fully inspected, repaired, and properly road-tested before purchasing.

FIVE STARS IS NOT ENOUGH…read more We had a car that needed repairs that exceeded its value, so we started shopping online for a replacement. We came across a plug-in hybrid that felt perfect for our family...especially with our kids being year-round student athletes, even through the summer. I called Zac Auto Dealers and spoke with Elham, who confirmed the vehicle was still available. We headed over later that morning, and from the moment we arrived, everything just felt right. He came out to greet us. Saw the car right out front and it was in amazing condition, After a quick test drive, Elham had all the paperwork prepared quickly and efficiently. No hassle whatsoever. We decided to finance the vehicle. Zac Auto partners with Travis Credit Union in Concord. Took a short drive there, where we worked with a gentleman named Herman. He mentioned he regularly helps Zac's customers, and it showed. He made the entire process smooth and stress-free. Travis Credit Union was so welcoming and professional that we even opened a savings account with them. We picked up the car the next evening at Zac's. We were told it had been serviced and checked at their partner shop, Ace Auto Care in Lafayette. The car was in pristine condition. It looked, smelled, and drove like new. About three and a half weeks later, I noticed white smoke coming from a small tube underneath the car. Long story short, it turned out to be related to the battery/heating system. The car still drove perfectly, but not knowing who to call, I reached out to Zac Auto for guidance. A gentleman, Aziz, answered and without hesitation reassured me: "Don't worry...we'll take care of it." I explained what was going on, and he immediately directed me to bring the car to their partner shop, Ace Auto Care. At Ace Auto Care, I received the exact same level of service: kind, friendly, professional, honest, and incredibly respectful. Felt like I was greeted by cousins. By the very next day, my car was ready, repaired with brand-new parts...courtesy of Aziz and Zac Auto. Honestly, between Elham, Aziz, Herman, and the entire team at Ace Auto Care, it truly felt like we hit a grand slam. Thank you, Zac Auto Dealers. You are all a true example of how a business should be conducted along with how people should be treated. You didn't just take care of a transaction and a pricey repair...you took care of our family, and that means everything. Thank you.

I wanted to take the time to leave a honest good review for Zac Auto dealers, as a return customer…read more My fiancé and I recently purchased a second vehicle from Zac Auto, as my first experience was fantastic. About a Subaru outback and it has ran great. My second purchase was a toyota sequoia. Zac Auto has gone above and beyond once again with their customer service. They are honest and upfront, and they make it clear that they want the vehicle to be a good vehicle for you when you purchase it. They stand by their cars and if there's any issues, they take care of it. It's rare these days to find a family dealership with this integrity and care for their customers. I would send anyone in my family there without hesitation and have recommended them to several people. Anytime I need a new vehicle I will go straight to Zac Auto. If they don't have what you want, they'll find it for you. I can't thank them enough and we'll be back again. I'm sure.!

I recently had the pleasure of working with Ace Auto Auto Detail, and I couldn't be more impressed…read morewith their service. From the moment I contacted them Shafi was friendly, professional, and really took the time to understand my needs. Shafi worked on my car with such attention to detail, and the results were outstanding--my vehicle looked brand new ! The quality of the work was top-notch, and they even went above and beyond to fix some minor imperfections I hadn't noticed. I really appreciate Ace Auto Details honesty and transparency throughout the process, as well as the fair pricing. If you're looking for a reliable, high-quality auto detailer, ask for Shafi at Ace Auto Auto Detail!!Highly recommend!

Good communication, kind workers, fair value and price, and service was clean easy and quality.read more

We had a great experience buying a car from concord auto 1! Everyone there made sure you felt…read morecomfortable and happy with your new purchase. They go above and beyond, and really know their stuff. Nik and Ted are so kind, and will help you with anything or any questions you have. I definitely recommend buying a used car with them!

The reason I gave them 5 stars is because there's no 6-star option…read more I recently purchased a 2009 Corolla from Nick at Concord Auto 1, and it turned out to be the perfect used sedan for my family. I usually buy new cars, but after seeing their flawless reviews, I decided to give a used car a try this time. The purchasing process was smooth and straightforward (we paid in cash, so we skipped the finance part). 1. Proactive follow-up on maintenance concerns A couple of weeks after purchase, I brought the car to Toyota Concord for routine maintenance. The mechanic mentioned a possible "seepage" that might indicate an oil leak, and they charged a couple hundred dollars to add dye to the oil for tracking. I told Nick about it, and he immediately told me to bring the car in for a thorough inspection by his mechanic. It turned out not to be an active leak--just an oil stain--but Nick still insisted I return in a week so he could be absolutely sure everything was fine. 2. Above-and-beyond roadside help A few days later, while moving from Concord to Castro Valley, my power steering suddenly failed on the highway. AAA told me the wait for a tow would be over two hours due to high demand. When I told Nick, he immediately recognized the likely culprit--the alternator--and came out with his crew. They swapped my battery on the spot, got the car safely to the shop, replaced the alternator quickly, and had me back on the road in no time. For a 16-year-old car, I honestly didn't expect perfection, and most used cars are sold "as-is." But Nick's willingness to stand behind the sale and personally make sure everything was right truly impressed me. This is why Concord Auto 1 has a perfect review record. Nick doesn't just sell cars--he sells promises and peace of mind, which is exactly what matters most when buying a used car. I would recommend Nick and Concord Auto 1 to anyone looking for a quality used vehicle.

I was in the market for a used pick up truck and found these guys on line during the search…read more When I showed up, they let me test drive the truck on my own for as long as I needed to, to feel comfortable. I had another truck at a nearby dealership to try out right after. After the test drive of #2, I came back to test drive their truck. They answered my questions, negotiated fairly with me and we struck a deal. On the day I picked up the truck, they worked with me with last minute items and helped me after the purchase with the DMV. I had a great experience with Martinez Truck and Auto. I would gladly refer people to them and buy another vehicle from them.

I been buying cars with all hassle and anxiety that comes with the whole dealership experience!…read moreThis one was completely different! Maybe I was lucky but I got the exact car and the perfect price without the negatives! Rebecca was amazing no pressure at all and was extremely helpful and sweet! Who would of thunk it?!? So happy with my new impala thinking of a cute name for her now!!!!

I had the pleasure of dealing with Dick. He was the most informative,…read moreintelligent, and I have to say funny guy. He knew all about the car I wanted to buy as well as most other cars I asked him about. I've had the car for eight months and I'm enjoying it very much. I know if I wanted to buy another car, ACME would be the place to buy it. Thank goodness for small dealerships that care about their customers.

I was looking for a four seat convertible and Acme had the exact car I needed at a fair price…read more Sunne and Dick were very helpful and accommodating, staying in touch as I worked through my search. Acme are experts in the European luxury/near-luxury segment, with a depth of knowledge you won't get at a chain. There are no overeager pushy 22 year old salesperson in an embroidered polo shirt here - they are a literal mom and pop with the old-fashioned service sadly missing these days. If you are the type to buy books from your local indie bookshop and not on Amazon, this is the car buying experience you want.

I wanted to thank Al for his professionalism and dedication to helping me and my daughter purchase…read moreher first car. He ensured that the process would be done right and it was. He kept our communication going via phone calls and text with updates on the financing and make sure for her first purchase that it would be cost effective and affordable. Thank you Al once again for your help with my daughter's first car, and making the process as smooth as possible for us and our time. Best regards, Raymond

They sold us a car that ended up 27 days after purchase needing over 3k in repairs. When we…read morecontacted them they assured us that a manager would call us and guess what? Nobody called us.

I was searching for a well maintained Macan GTS which I see a couple of them for sale on Carvana…read morebut couldn't move forward because I'm old school, I need to see the car in person then I came across Elite Motor in Concord. I reached out to Michael I got to see the car the next day including service records they pulled for me. Everything met my expectations and we closed the deal in no time. I came home with all black Macan GT with performance package. couldn't be happier! Thanks to Michael Salido At Elite Motor Cars.

Corresponded extensively with Kris about a vehicle in their inventory. We were not able to come to…read morea common ground but he was very responsive.

I started my search for a new car at Bay Area Auto Empire. There were several cars I was interested…read morein. John was very knowledgeable about cars. We test drove several. But I was concerned about buying the first car we looked at and wanted to do some comparison shopping. Which was a complete waste of my time. You wouldn't believe some of the dealerships I went to. All were overpriced. Some even had issues while we were test driving. Some looked like junk yards. John did say he had good pricing and I should have believed him. Instead I wasted days looking for inventory. The dealership is very clean which made us feel better about buying from him. He also let us take the car we decided on to get a pre purchase inspection. He gave us a fair pricing as we were on a budget. John also gave us a no pressure sale which made us feel even better about our purchase. I would definitely buy from this dealer again.

I liked John the owner! We really hit it off . I bought a Lexus RX 300 from him . There were…read morea few issues with this car but it all got resolved and ultimately fixed. Overall I was happy after things got sorted out. The car is 26 years old.