Unprofessional. I called to get an estimate and agreed to move forward but when I gave him my…read moreaddress (I live in a large apartment complex) he said that he usually turns down jobs there because his hose will not extend far enough. I explained that I live in a first-floor unit close to the carport and believed it wouldn't be a problem. He said he would come by the following Monday to assess. However, he never called me or came by. I tried to follow-up and my voicemail was ignored. Completely unprofessional. If you want to turn down prospective customers because you can't be bothered to do your job, just say so.

I prepared my rooms for carpet cleaning , had an appointment all lined up and guess what happened?…read moreHe never showed not even a call until later in the evening when he said I scrambled my schedule and forgot about you. WTF! One and done...Seems like a pattern based on the reviews.

MasterCare is a very thorough cleaning company. They are more expensive than some cleaners, but…read morethey were prompt and thorough and I trusted them to be in my home when I wasn't there. There was always one person who spoke English, which made it easy for me to explain what I wanted done. I definitely recommend them.

Amazing cleaning service!!! Very happy. Needed a home cleaned…read morebefore sale and they did an excellent job! Thank you.

Easy scheduling. Showed up on time. Carefully explained what to expect with stained areas in our…read moreolder carpet. Very thorough

Such a professional and white glove service this business offers! I was in dire need of carpet…read morecleaning in my rental condo where my dog had passed away unexpectedly. The urine stain from her resting place was strong and resistant to Nature's Miracle, our go-to pet urine treatment spray. I called them 10 days after our self-treatment yielded no relief in the heat of July 2023, and was relieved to get an appointment within 3 days to both deodorize and shampoo my living room and hallway carpet. I was WOWed! We stepped out for lunch and came back to a spectacularly clean floor, and not an ounce of residual odor. These folks gave no shame for the pungent odor, and no complaint for the stairs or inconvenient parking in our condo complex. We are now 1 year post-cleaning and the odor has not returned at all. So impressed and so grateful for the high value of their work even after a year of fluctuating temperatures and humidity in Goleta. Now we have new traffic patterns to clean and look forward to the same white glove service so we can host our family for the holidays in cleanliness. I highly recommend this business, and many thanks to Alex & Matt for your empathy and super professional service!

This is the fifth time that Irene and Mark have done a superb in-house job on our carpets!…read more Previously, I'd used other cleaners in the area and didn't know how much better it could be done until I saw the results of The Carpet Guy. Personable, skilled professionals from start to finish. Please don't be misled nor ripped off by the others!

I have a small loveseat that has endured years of 20-something-year-olds and their pets. It was…read moreFILTHY to the point of heading to the landfill. I decided to give an upholstery cleaner a shot and landed on The Carpet Guy based on reviews (never go with sponsored results on Yelp). Ian came out and restored the loveseat to its former glory. He was friendly, professional, and charged me a fair price. Will definitely use The Carpet Guy again!

First time using Express Cleaning and it won't be the last time! Great service and awesome price…read more My carpet looks wonderful now. Primera vez que uso este servicio y no será la última vez! Muy buen servicio al cliente y excelente trabajo en mi alfombra. Gracias Roberto!

I highly recommend Express Cleaning to anyone that needs any kind of professional cleaning service…read morein their home or business. Roberto the owner was extremely professional, polite, and communicative. When I reached out to make an appointment, he stopped by on the same day to look at the carpet and give us a quote! The day of the appointment, him and his crew showed up right on time. His work was thorough and the results were great. Our carpets look like new and smell AMAZING! Roberto even cleaned out windows and mirrors while he was at it. We will definitely be using his services again, definitely recommend!!

Juan, is professional, friendly, respectful and great at his job. He has been our number 1 pick for…read moreover 5 years to clean our windows. Our window sills also wiped free of dust and cobwebs!

They did a terrific job! Very professional, excellent quality, and reasonable priced. I would…read moredefinitely use their services again.

They are a quality company and care about their customer. However, I asked them to clean the soot…read moreoff my fireplace surround and they said they could. That they'd charge me $600. Seemed pretty high but they said it would take 3-4 hours. When it was completed in 1 hour, I thought they'd charge me more appropriately but they didn't. I was kinda disappointed. But the soot did come off, 99% so that's nice.

I can't thank you enough for getting the food coloring out of the rug! The technician was so kind…read moreand didn't give up! Thank you very much!

Update: After writing this review I have since been contacted and this was resolved. Glad they did…read morewhat they could to resolve it. They assured me that their lack of response was due to management being away and sick for sometime. Understandable, and now the assistant knows they can handle instances like this on their own if management is not available. Bit of trust restored and mistakes happen. Original post: I hired Master Clean USA for a move-out cleaning to save time, reduce stress, and hopefully help secure my deposit back. The place was already pretty clean and while they did a good job on the bathroom, the rest of the house was poor and felt rushed and incomplete. The areas under, behind, and on top of the stove and refrigerator were left untouched, even though I specifically requested those spots to the cleaners on site and the rep on the phone, I was assured they'd be cleaned and that they were covered areas in the cleaning I purchased. In addition the windows were only half done, with dirt left in the inner frames, and the baseboards--especially in corners and high-traffic areas--were poorly cleaned with easily visible dust and dirt still left behind. The cleaners finished in less time than estimated, left early, and I was still charged at the higher end of the quoted range. When I came back to tip them for their work I saw this and unfortunately had to buy my own cleaning supplies afterward and re-clean these areas myself. I also documented everything with photos. What made the situation so much worse was the lack of follow-up from the company. Despite contacting Master Clean three separate times and being promised a call back from management to resolve it, I never received one call. At this point 3.5 weeks after, I can't recommend their work.

I've used their cleaning service for several years sometimes regularly and sometimes as needed…read more They always send a small team of people and do a nice job. The best part of working with them is that they are reliable, can usually make schedule changes with short notice, and are EXCELLENT with communication. I am often out of town when I need the cleaning done and they have been very responsive and thorough with phone and email communications so I feel very confident and comfortable about the work being done.