Update: After writing this review I have since been contacted and this was resolved. Glad they did…read morewhat they could to resolve it. They assured me that their lack of response was due to management being away and sick for sometime. Understandable, and now the assistant knows they can handle instances like this on their own if management is not available. Bit of trust restored and mistakes happen. Original post: I hired Master Clean USA for a move-out cleaning to save time, reduce stress, and hopefully help secure my deposit back. The place was already pretty clean and while they did a good job on the bathroom, the rest of the house was poor and felt rushed and incomplete. The areas under, behind, and on top of the stove and refrigerator were left untouched, even though I specifically requested those spots to the cleaners on site and the rep on the phone, I was assured they'd be cleaned and that they were covered areas in the cleaning I purchased. In addition the windows were only half done, with dirt left in the inner frames, and the baseboards--especially in corners and high-traffic areas--were poorly cleaned with easily visible dust and dirt still left behind. The cleaners finished in less time than estimated, left early, and I was still charged at the higher end of the quoted range. When I came back to tip them for their work I saw this and unfortunately had to buy my own cleaning supplies afterward and re-clean these areas myself. I also documented everything with photos. What made the situation so much worse was the lack of follow-up from the company. Despite contacting Master Clean three separate times and being promised a call back from management to resolve it, I never received one call. At this point 3.5 weeks after, I can't recommend their work.

I've used their cleaning service for several years sometimes regularly and sometimes as needed…read more They always send a small team of people and do a nice job. The best part of working with them is that they are reliable, can usually make schedule changes with short notice, and are EXCELLENT with communication. I am often out of town when I need the cleaning done and they have been very responsive and thorough with phone and email communications so I feel very confident and comfortable about the work being done.

They do a great job! Fast and efficient!. Leave the house smelling clean and wonderful!read more

I have left more than one 5 star review for this service over the last 10 years. However, they…read morehave become less responsive recently, with bills coming months late, after more recent invoices have already been paid. Difficult to contact about this. Then 2 weeks ago, I requested cleaning using the same number I have used to schedule monthly for years via text. Usually I just ask for service any day of the week, but this time I needed a specific day, so requested confirmation that it would fit in the schedule. No one answered, so i sent another message 4 days later asking to confirm the schedule. Again no answer. It was now the weekend before Thanksgiving and I had to scramble to find someone else to clean prior to guests arriving. I sent a final message saying that I would find another service, since I had not heard back, and hoped all was well. Never got a reply. It's a shame because they always did a good job cleaning the house, but communication needs to improve.

I hired this company to do a "move out clean" when I was selling my condo. They did an excellent…read morejob. My buyers even commented that the cleaners had gone above and beyond, making the place feel brand new! Service and communication were top notch, I would highly recommend this company to friends and family.

Disappointing. Very quick response to my inquiry and was able to send a "team" out very soon. Said…read more"team" showed up in a sketchy van, a mom and daughter of sorts who looked like they literally just rolled out of bed, wearing their Sunday-Im doing remodeling in my basement worst. I was confused if they were even the right people, they didnt look like professionals at all. I tried to direct them, ask if they needed help carrying their things in, they seemed bothered that I was speaking to them since they spoke minimal english. Equipment (shop vac & enormous garbage bag of old rags) looked like it was decades old and found at the goodwill. Ok ok not totally discouraged yet. I paid extra for a deep cleaning. They were fast, finishing in 2 hours. Did nit get a deep cleaning, hardly reached a standard cleaning. For ex. mopped the floors but didn't bother to scoot the small couch in the middle of the floor over to get the area underneath. Kitchen cabinet doors left completely untouched. They did a good job cleaning the inside of the fridge, after I pulled everything out for them. But a pitiful excuse for a deep cleaning. If you just need a brief glance over, go for it, if you need a thorough job, go elsewhere for sure. $150 for a deep cleaning of a 3 bed 2 bath house, but they didnt have to clean the bedrooms per our request. Not that they would have accomplished much seeing their service of the other rooms. The women didnt even know what I was supposed to pay them. Le sigh.

Our non-profit organization has used Big Green for years, and they keep our office clean and…read morestocked with supplies every week. Everything is always done on time and properly. Thank you for your services!

They clean my classroom everyday and it's awesome! Great attention to detail and super for COVID…read moreexpectations. Staff is friendly and professional.

Tower's Cleaning has been cleaning the windows at my commercial building for many years…read more In addition, they have also cleaned the inside of the various units and have always done a thorough job! Ruben and his crew have always exemplified hard work, dedication, and professionalism. You will not be disappointed!

First off I was quoted 35.00 person two people came the young woman and the man who when he came…read moreleft the job for one hour .they didn't vaccun , dust ..the house looked exactly the same They charged me 240.00 for 2 hours . 35.00 x 2 isn't 240. I paid them but don't ever use them They are a rip off

They provide excellent work. They are good at communication, efficiency and thoroughly check their…read morework before leaving. Thank you for all your help!!

Unfortunately, our experience declined significantly over time despite being long-term clients…read more We experienced repeated last-minute scheduling changes, inconsistent cleaning quality between visits, and damage that occurred during service. While some issues were eventually addressed, the overall communication and professionalism became increasingly difficult to navigate. The final issue involved being charged a cancellation fee after providing advance notice, despite no clearly communicated or publicly available policy outlining how these fees were assessed. Rather than addressing the concern directly, the company chose to discontinue services. What was most disappointing was the lack of consistency and accountability throughout the relationship. Flexibility seemed expected from clients, but was not extended in return. There are many cleaning services in the area, and based on our experience, I would recommend carefully reviewing policies and expectations upfront before committing long term.