Go with ANY other company and I'm sure you'll have a better experience. Our AC was working but just making a scraping sound. They came out, broke our AC completely (in a 100 degree+ week), then left and didn't fix it for 6 days. They first came back 3 days later, ordered a part, another 3-4 days waiting for the part to be delivered (we all knew it just needed a new fan motor, they easily could have ordered the part earlier). So all in all, they didn't fix our AC for over a week even though THEY broke it. To make it much worse, they wouldn't even apologize or take responsibility for breaking it, instead they tried to imply I was lying about it being broken (what incentive would I possibly have to lie about that?...) and they were generally very rude on the phone, not even trying to get us an earlier appointment since this was 100% their fault. Unprofessional, unreliable, incompetent, and rude. read more

What a great service. A/C went out and they came our right away and fixed the issue. I thought I got lucky the first time. However, when I had another problem with my second A/C, and they came right away, then I realized that these guys are good. Technician very polite and fixed both problems. Would recommend them to all my friends and family. Madjid Emami read more

We were assigned E & A Mechanical by AHS after previous company (Cornerstone Construction) has failed twice to fix our malfunctioning air-conditioning unit. Sam came out to our house, was on time, courteous, professional and just all around great! He was able to properly diagnose and fix the problem on a first go. I would definitely use the company again and Sam in particular - he's excellent! read more

My A/C went out yesterday in the heat of the afternoon. I called my home warranty company who took all the information. The lady said I should receive a call back no later than close of business the next day. Within 30 minutes, I received a call from E&A Mechanical. They confirmed the problem and said they could schedule the repair for the next day between 11:00 and 2:00. Greg arrived about noon. He was pleasant, knowledgeable, and friendly. We spoke for a few minutes regarding the problem and he immediately set to work. Within 20 minutes he had made the necessary repairs ... replacing the compressor and installing a second one for the fan. I cannot recommend Greg and E&A Mechanical enough. read more

Scheduled an AC Tune Up via American Home Shield (AHS) for an agreed price of $75.00. When the technician came out he said it would now be $150.00 since I have 2 units. I refused and said I will not be authorizing approval of the service. I called AHS and they state that the E and A completed the service (when no work was done) and charged credit card $75. I tried to resolve this issue with E and A and they nor AHS were willing to refund me. E and A never advised me of the extra charge when they made the appointment with me. This is a bait and switch company and fraud. Stay away as you may be scammed and upsold for services. read more

Our home warranty sent E&A out to look at a leak in the AC unit in our rental property (single family home). The renters said the pipes made a rattling sound when turned on and they could see water damage in one of the bedroom ceilings. Karen came out and inspected the unit in the attic. He was short-tempered when I asked him questions and kept saying he would "put everything in the report" to the warranty company. He came out of the attic (it was hot) irritated, and told me the pipes were rusted, as was the water pan, which was overflowing, which had caused the damage in the ceiling. He said the unit was almost 30 years old (which is why I got the warranty plan to begin with) and all the ducting should be replaced. He didn't explicitly say so, but he implied the unit was so old it wasn't worth fixing. We then went outside and he took pictures of the condenser and the sub-panel. It was supposed to be 90 degrees the next few days and the tenant is 5 weeks pregnant and has a 2yo, I needed to get it fixed ASAP. He said the AC still worked but we couldn't run it without continuing to leak into the rusty water pan in the attic. He continued to tell me he would "put everything in the report. Don't worry." This was a Wednesday. By Friday I had heard nothing, so I called the home warranty company who said they had not received a report and would contact E&A. Within 45 minutes, the warranty company called me back to say that they got the report, which said the cause of the leak (which was in the attic, btw) was damage to the condenser coil from an animal chewing on the coil, and therefore was not covered by the warranty. Karen had NEVER said anything about animal damage and literally snapped 2 pictures of the condenser before walking away. I asked about all the other issues Karen had mentioned to me, and the agent told me NONE OF THAT WAS IN THE REPORT. What a crock of crap this company is - I would give them less than the one star above if I could. As others have said, don't bother to call them. read more

I have a home warranty with First American on a house I purchased in May 2016. E and A Mechanical was supposed to come out to repair my A/C unit. An appointment was made and I was very specific that I needed someone to come to my home first thing in the morning. I was told that 8:00AM to 9:00AM. At 9:15 the service tech called and said he was about 45 minutes from my home. I got very upset and asked him where he was. He wouldn't answer me so I asked him a second time where was he? He then hung up the phone on me! I personally own and operate a service company. If one of my employees ever did that to one of my customers he would be fired on the spot. You don't hang up on a customer....PERIOD. This companies headquarters are no more than 15 minutes from my home. What happened is simply unacceptable behavior on multiple issues. read more

Garen, was the tech who serviced my A/C unit and I couldn't be happier. He was prompt and diagnosed the problem right away and found a fix. Very happy with his work. read more

E&A Mechanical was sent to repair our A/C by America Home Shield. I was pleasantly surprised from start to finish with their professionalism and problem resolution. Wendy made sure we were kept in the loop in regards to our service date and time. Our tech (sorry, I forgot his name) quickly identified and took care of the the problem. Our A/C is working great now and so welcomed in this upcoming hot weather. There's always a concern with some questionable up-charge when you work with a new company, but this was not the case with E&A. I would definitely request their services again if needed. read more

They were sent by my home warranty company. Said he had to order part and it would take a couple days. Called them after 4 days and they blew me off. At this point no clue when repairs will be done read more

Wow, after reading all the bad reviews, I began to doubt this was the same company that came to service my AC. It was indeed and all I can say is that I had absolutely no problem with the company. Air went out this past Thursday, fixed and working like a charm on Saturday. Garnik arrived between 9-12 as promised, replaced the motor and the conductor and added 4 lbs of refrigerant and was done by 1245. I spent 2 miserable nights in a hot house but slept like a baby on Saturday night. Thanks E&A for providing me with great service. read more

Horrible. The technician was nice enough, but the company did him absolutely no favors. Even after saying they couldn't service the unit until I had my coils cleaned (I did, spotlessly) they would not return as told to my home warranty company, basically because they just didn't want to. They then diagnosed the problem without ever seeing the internal unit -- only looking at the exterior compressor (for any laymen out there like myself, I know enough to know you cannot get a full diagnostic on an HVAC unit looking only at an external compressor). The phone service was curt and totally unhelpful, I had to get an approval from them for a tech to return through my home warranty company, and then they just decided they didn't want to do it anymore so they told the home insurance company that the coils were still not clean enough - EVEN AFTER I sent them pictures and they approved coming back out. I would avoid this company like smallpox, or the black plague. There are quite actually 1000's of bette options, including any random neighbor, Fred the guy who walks his duck, and or any neighborhood squirrel you can rustle up. Any of those would be far superior to this steaming pile of awfulness. Avoid avoid avoid. read more

Like the previous reviewer, I would give this company NEGATIVE stars if it allowed us that option. Unfortunately, we also have First American as well. This incompetent company has been sent to our house 3 days in a row over a 5 day period. The valley happened to be going through 100+ heat wave and they don't find this to be emergent. Their front desk staff is ridiculously rude and unhelpful. They leave you on hold for long periods of time. Their thick accents don't allow for proper conversations. If you have another option, go with them. E & A is the WORST A/C company. read more

I used american home shield for an issue with my AC unit. E&A send out repairman Carlin and he came in and got everything fixed quickly, he had a can do attitude and made sure everything was perfect before leaving, very happy with him and the company. read more

Gary from E and A Mechanical did a very good job. He also gave me some good pointers. Thanks for making it easier for us.

American Home Shield referred E&A to me and they were supposed to call me to set up the appointment...they never called! I called AHS back to set up with a different company and within 1 hour they called me to set up and appointment (Relaxed Heating and Air). I'm hoping these guys work out and I'll be posting a review in the future. read more

Called our home warranty company during this last unusual heat streak and couldn't get any company out for at least 4 days. Called the home warranty company back and told them this is unacceptable. They kept us on the line until they were able to find a company who could come out sooner E & A Mechanical came out on Sunday and check the entire A/C unit. Found some of the parts were right parts but wrong amps. This tech put in all the correct parts and we haven't had any problems since Very pleased with the service and the tech. Would definitely call them again Thanks E & A Mechanical. read more

I went to open the door for the technician from this place, and realized at once that I would either (1) be murdered in my house, or (2) get my furnace fixed. Spoiler alert: neither of these things has happened (yet). This guy just stood there, staring at me. I awkwardly mentioned that my husband may have called and spoken with him about the repair. "No." Well, okayyyyyyyyy then. I let him in, and he just stood there again. I reminded him that he was there to fix my furnace (?!) and showed him the way. He got to work, wordlessly. Keep in mind, this dude absolutely, 100% looks like he left his full time job as a Russian assassin to fix furnaces. Thankfully, minutes later my dad arrived. My dad started watching him doing his work, and having decades of experience as a general Fixer of Everything and Smart Person, noticed the guy was trying to clean parts that were clearly older than time and needed replacing. When my dad asked the guy about why he was cleaning versus just marking for replacement, the guy could not have been MORE RUDE with his responses--or lack thereof. He was INCREDIBLY defensive, and short, with every response. Keep in mind--we had these people out here because our insurance company made us. We'd called Canoga Park Heat & Air last week, who came in and professionally looked at everything, provided options, but told us REPLACING THE 30 YEAR OLD MACHINE was really the only option. They mentioned 2 other parts that, if replaced, could give us 1 more year of life on the machine. Anyway, so this guy kept tinkering and tinkering for about an hour, and finally closed up his tools, stood in front of me and handed me an invoice for $60. I asked what he'd done. He said, "I fixed it." And I said, "What does that mean? What did you do, exactly?" He said, "I fixed the spring coil" (something like that, I don't know). I asked if that was all wrong. He said that was the only thing wrong. I told him the other guy was here last week, and found TWO other parts that need replacing. He said, " that doesn't matter to me." I said, WHAT? WHAT DOESN'T MATTER? And he said, "what another repair person says doesn't matter to me." OK, I get this in theory--but why would you talk to me that way? Why wouldn't you say, "Oh, that's not what I found. I found this to be the only part that needs attention," or something like that. AGGRESSIVE AND RUDE. At this point I asked if there was a problem, because I didn't appreciate his tone. And he smiled and said there was no problem. My dad asked if this repair had a warranty on it, and the guy said yes, 6 months. My dad asked if it was in writing on the invoice, and he said it was. I read the invoice, it was not. I guess the guy got tired of me actually READING THE FINE PRINT on what I was going to sign, and suddenly said, VERY HUFFY, "I know what you want! You want me to replace the part!" And before I could even respond, he was back at the furnace ,angrily opening everything up again, and taking out the part. He then closed it up, held the part in his hand, and said, "We'll call you when it's ready. My work is done for today." And I went to respond, EXCEPT HE STARTED WALKING OUT OF MY HOUSE AND DIDN'T LET ME. I don't know how this epic tale of laughter and tears will end, as I'm not sure if we'll get the parts tomorrow. I'll be sure to update. What I think is extra special is that he took the part he had "repaired" with him, to make sure I'd have no chance of even an accidental warming up of my house in this, the first cold spell LA has ever had in history. He didn't even leave me a slip stating what he did, or what he'd be replacing. As I said, the dude ignored me when he was done, and walked out. Of course I didn't sign anything or pay anything. He did not wait so I could ask WHEN the parts would likely be ready, or to even say goodbye (I thought we had a special connection). read more

If I could use negative stars... I honesty have no idea what to do; They are refusing to do the work unless I get additional "maintenance and cleaning" work done by them and ONLY them (way over priced) and my First American Home Ins. is saying to either use them or cash out on the claim--but this guy still get paid just to look at my AC. NEVER use this company. I hope they go out of business for their strong arming practices. It's sickening that I feel like I have absolutely NO power in this situation with my home owners... I will be changing them too... Any recommedations??? read more

Awesome and timely service, hassle free by Avetis S. and Wendy M. Highly recommended!! Thank you!!

I like that their service appointment is only a 3 hour timeframe so you're not stuck waiting around 1/2 the day for a 30 minute repair. They actually arrived earlier in the timeframe which is always a plus too. Our service tech was super friendly, professional & knowledgeable! He went above & beyond to make sure all issues were resolved & explained what was wrong, etc. He didn't try to upsell me with unnecessary repairs which is appreciated as well. Overall, great service & would definitely use them again! read more

I ONLY WISH I HAD READ ALL THESE REVIEWS BEFOREHAND. They were unfriendly, VERY unprofessional!!! The technician Gary came the first time, was initially friendly enough. Then he said he fixed it, charged me $260 and went his merry way. When I went to look at my thermostat it was not working at all. So I called the company again, same attitude, (The lady who schedules your appointment is quite dry and seems uncaring about your problem, very robotic. ) Gary came again, seemed very annoyed the AC unit wasn't working (really????) was EXTREMELY RUDE to me, showed me the part that evidently was the problem and then said, "I'm done!". I went to my bedroom to look at the thermostat and verify he'd finished and he followed behind, told me "where are going!?" I told him the thermostat was still not working to which he responded "I'm still working on it!" (What??) it finally turned on and he left. Terrible bedside manner, awful customer service!! Needless to say, I will NEVER CALL THIS COMPANY TO FIX MY A/C. EVER. read more

These negative reviews appear spot-on. Here is the rundown of my experience: 1. Referred by Home Warranty 2. They called within the 24 hour window (left a message) 3. I scheduled the appointment. All good so far right? The technician, Garry, came within the window. As mentioned in other reviews he does not any social skills and I am glad I was not home alone. He did just kind of stand there. After the visit I gathered he is just sent to collect the required payment and state there is no issue. Talking to him was like short text messages. Here for XX, okkkkkaaaaay, told him the problem, we walked quietly to the area, he reviewed it, within 15 minutes he returned stating "I can't help you" okkkkaaayyyy....why not? After some probing he said everything was fine. I said no it isn't or I wouldn't have called you. He just stared and told me the charge for the call. I reluctantly paid just to have him leave -- I cant trust someone like that to do the work, obviously he didn't want to. He left. WTH?!? read more

Gary did an amazing job figuring out what was wrong with our air conditioner. He took the time to troubleshoot and didn't stop at the first fix. Gary stayed to ensure the fix worked, and found there was another problem. Most service people I've worked with would have left after that initial fix and not gotten to the root problem. Thank you Gary and E&A Mechanical! read more

EW... like many others, we were forced to use them. They came, looked and lied about a part being broken. I am disgusted with their ethics and am horrified at how many people they may have ripped off. My husband knows enough about AC units to know what was broken but our warranty company forced this company on us. They also didn't submit their report in a timely manner to our insurance company and it's been almost 2 weeks of no AC for us know. HORRIBLE. read more

Yikes, terrible reviews for this company. They came to my home on a home warranty call also. Apparently you can have bad customer service if you know you will probably not ever see the customer again. I don't know how the home warranty companies work, but there must be some type of rotation. I called the home warranty people 2 weeks ago for the same heater problem and it was another company altogether. I am giving them three stars because they showed up on time. They said between 11 and 2 and the guy knocked on the door at 11. When does that ever happen. They did fix the problem. The tech that came out was not very friendly nor did he attempt to explain the problem when I asked what was wrong. Not like i would understand, but hey. If not for the home warranty I would probably not call these folks back to my home. read more

We lost our heat late Sunday afternoon December 26th. When we called American Fidelity they gave us a company that could not repair the heat until January 13th, 2022. We then called American Fidelity back, explained my husband is disabled and we could not wait that long for the heat to be repaired. They referred us to E & A Mechanical. They were were able to come within four days. Andre the technician was wonderful. He examined the furnace, saw right away it was the thermocouple and proceeded to do the repair. Andre was very thorough, very detailed, professional and courteous. We thank E & A Mechanical for coming so quickly and for sending Andre who did a terrific job. read more

Our service tech..Eugene is incredible! He has fixed and serviced our air conditioning unit for the past 2 years. He is professional, fixes and provides maintenance quickly and efficiently. I have contracted E&A for my 2x a year maintenance and plan on keeping them for all my AC/Heating needs. They are reliable, efficient, professional and I couldn't ask for anything more in a service company Stacey Harmon....Tarzana read more

It took over a week of bumblings from the company before my A/C was fixed. They sent out a tech with the wrong part and later couldn't tell me how that happened. A couple of scheduling delays, and we spent 9 days in 100F degree weather with no A/C. Unfortunately, my home warranty company uses these guys and I didn't get a choice to choose the repair vendor. Avoid if you can. On the customer service front, they regularly answer the phone and put you on hold for a few minutes before they answer. Once you start explaining the reason for your call, they'll probably interrupt you and ask for the home address. They and the home warranty company were rarely on the same page, and I had to act as an intermediary between the two so they could get anything done. Don't give yourself these headaches, go with a better rated company. read more

Not going to lie -- other peoples' reviews had me concerned. Plus, as I've had crappy experiences with the HVAC contractors dispatched by First American Home Warranty, I went in expecting the worst. However, E & A was able to send someone the afternoon of the morning I called. Eugene came in during the scheduled window, totally polite and friendly and tolerant of our crazy dog, and actually fixed the issue at hand -- a faulty/dying A/C compressor motor. He replaced it with a new one, despite the fact that the old one was still hanging on by a thread and I was all ready to hear the "well, it's not broken, just not properly maintained so we can't do anything blah blah blah" routine. Anyway, perhaps it's hit or miss with whom they send out and the problem at hand, but I just wanted to say our experience with E & A and Eugene especially was a positive one. read more

Dont waste your time. Total joke. Wasted 3 weeks trying to get service done right with EA and the home warranty company who uses them. Bunch of unprofessional people. Warranty company sends the claim to EA.....they dont receive it. Repeat process for 3 weeks before I give up! Begged warranty company to switch me to another vendor! EA ARE COMPLETE IDIOTS!!! YOU'VE BEEN WARNED! read more

Technician Karen was truly awful and was yelling at me and threatened me to pay before he left even though my insurance told me that I would be billed at a later date. Honestly the worst repair man I have ever had in my home. Has to be better places to use, or just request they send someone else out. read more

Worst company ever. Tech came didn't do nothing completely no diagnostic no nothing!!!! Spend 20 min with the unit nothing was done except charging the insurance for service call and some cheep thermostat that I can change by my self ,worst service ever!! Never call them should be out of business!!! read more

Terrible. I would never recommend company. First american sent us this company to fix problem. He tried to sell other service which was not included in home warranty. When we say no, he left and didn't finish job. broke wire in AC. STAY AWAY.. read more

Had a problem in which my thermostat was incorrectly wired such that the heater and air conditioner came on at the same time when I tried to turn on the heat. I did not realize this and was concerned that heat was getting lost out the ducts above the heater. Alex (Alec?) and Sam came out and quickly figured out the issue. The thermostat was replaced, wired correctly, and now both systems work perfectly. There was no nonsense, and they worked quickly and diligently. read more

This company is terrible. My home warranty assigned them to me and send me a message saying they would contact me with 1 business day. They didn't so I called and left a message. They never returned my call. Tried to call them exactly 10 times this morning and there is no answer. I had to call the home warranty company who contacted them only to be told they cannot get out for over a week. Now I have to start all over again with another AC company so basically they have delayed my repair for 2 days because they can't pick up a phone. I will NEVER use this company for anything. Think about this, if they are not responding to you BEFORE you're a customer, imagine how bad they will be AFTER you're locked in to using them. read more

I'm upgrading my review because the company tried to make it right and have the new board installed and have my spare board back. System works as it should now. read more

Absolutely terrible professionalism and service. Highly recommend you take your business elsewhere. They were sent by my home warranty company to service my AC, which wasn't working. They had 48 hours to submit my claim to home warranty company, but took a whole week in spite of terrible heat. Never followed up when I called them, as they promised, on two separate occasions. And they never called me either to let me know that my claim was denied. Update- just found out why my claim was denied. Apparently, A&E reported that my copper line was corroded and that I was missing a Drier Filter. Just had a real HVAC tech come out. Told him about about A&E diagnosis. He inspected it and said the copper line was not corroded and a drier filter was unnecessary. A&E lied on behalf of the warranty company to get out of paying for a repair. read more

We've had this company out twice under our home warranty coverage. They fixed our heater in the winter when it was not working and just came out again for our AC. The technician, Sam, was professional and very nice. The heater was a bit more complicated to take care of than the AC unit. They had to order parts which took some time. The AC unit was fixed in about 10 minutes. He found a shredded plastic bag in the blower. Not sure how that got in there, but it was great to have AC on the same day. We're happy that our home warranty has a good company like E & A Mechanical to service our HVAC unit. Yay! read more

Horrible service. Came earlier than expected and performed service without my authorization, not even entirely sure he did the service he claimed to. I ended up paying the guy because I wanted him off my property. On top of it they charged me a 3% surcharge to pay with a credit card, not even sure that is legal. STAY AWAY! read more