I was driving yesterday on Lankershim blvd. and noticed this Eyelab and decided to drop in. Boy, am…read moreI happy to stop by this lovely place with great customer service. Walked in and was greeted by Uri. I think he is the owner of this place. It is a family owned business since 1994. They also fill in prescriptions. The reason for me being there was that I accidentally dropped my glasses and one of the lens came out, and one side of the frame broke. Uri, took a good look at it and said no worries, I will fix this right away and within like less than 15 minutes my lens were popped back in and the side of the frame that was broken was fixed. Even straighten my nose pads and cleaned both lenses. When I was there, there were only 3 other people looking at glasses. It's a standard size shop that sells various glasses by labels, designers, and generic type. They don't do no exams at this place, but do accept most vision insurances. Also, cash and credit cards are accepted. Uri, only charged me $20 dollars for both fixings including the nose pads. I took a good look at the store, and they had vast variety of glasses. Store was clean, with few parking spaces in the back, but I parked on the street. Thank you Uri, and Eyelab. Hopefully I will not drop my glasses any more. Accidents DO happen...

Service? When I called yesterday, emailed my prescription and told them what size frame I needed,…read moreher response was "come in, we have a large selection." I told her I was almost an hour away. Arrived today (35 minute drive), found parking on a side street in a not great neighborhood and went in. Person neglected to greet another customer and me when we walked in while she was finishing up with her Customer. Asked me to resend the prescription because she could not find it from yesterday. Showed me two crummy frames and said they don't have a large selection in that size "at this time." Why didn't they tell me that yesterday? Why didn't she offered to let me see a slightly different size? Meanwhile, probably the optometrist, possibly the owner, didn't bother to come out and see what the problem was at all. I left, intending to buy frames elsewhere and have them fill the prescription. Warby Parker was actually less expensive with excellent customer service so I do not need to return to this shop. Small businesses are hurting and should be able to compete with Customer Service. This one certainly does not.

The staff was extremely courteous and very knowledgeable. Dr. Gomes taught me things about my eyes…read moreI was totally unaware of, and gave me great advice. Very satisfied with the prices and looking forward to my new glasses.

Dr. Gomez is extremely knowledgeable, did the most extensive exam , i visit them every two years…read moreor so to upgrade my vision. Highly recommend!!!

I love this place! Rosa is always so helpful and she's…read morealways so lovely. I always go to her for my glasses. She already knows my style and always gives me a few options to chose from and I always pick something from those options. Thank you SO MUCH, Rosa!!! I always come back here because of you and also the awesome staff there. (But mostly because of you lol) Everyone's always professional and they all have such great attitudes. Last time I got these beautiful glasses here. Thank you!

I am changing places from here. A lady answered the phone and booked my appointment and never set…read morethe appointment. Front desk was rude af don't come here. Believe the bad reviews you will see for yourself why. I think they need to hire new girls that are friendly and not distracted and actually book an appointment when they say they did.

isaiah and rebecca were so helpful and made the process super easy and quick! finally was able to…read moreget the reze glasses since they sold out immediately the first time

My husband and I dropped in to get new frames for his updated prescription. The drop in is always…read moretinged with an undercurrent of anxiety. Today, Kensy made that anxiety vanish. She was patient, supportive, knowledgeable, and just really kind. She helped us sort what frames would best support his prescription. This was our second time at Jin's and both experiences have been 10/10. We are so grateful.

I had a great experience at this office! The staff was very friendly, welcoming, and provided…read moreexcellent customer service. Everyone was knowledgeable, professional, and took the time to answer my questions and make sure I felt comfortable throughout my visit. I really appreciated how helpful and attentive everyone was. I would definitely recommend this office to anyone looking for great eye care and a friendly staff!

Great place. Wonderful people. Very welcoming and professional. Everyone is friendly, helpful, and…read moregenuinely caring. Provided excellent service and makes you feel comfortable and respected from the moment you walk in.

Been here a couple of days both for myself and my son and every time we have an apt we are seen at…read moreour apt time without a wait. I called today and I was able to get a same day apt & the receptionists helping me over the phone were very helpful. The exam was quick & easy, I've been there before so didn't need all the exams to be explained. Everyone was helpful with answering questions and getting me in & out of my apt in a timely manner. They accept insurance which definitely brings down the price of their frames significantly. Will definitely continue coming here for my eye exams and frames

I was a previous patient several yrs ago and returned because they had appts for eye exam within a…read morewk. Also, I had a good experience when I was a previous patient. Appt on Saturday, Sept 13 @ 2 pm. Approached front door and you have press button. Employee answers "How can I help you?" I informed her I have an appt.. Buzzed in and signed in. Filled out the paperwork and waited. Place filled with people waiting. Waited for 15 minutes and staff called me. She said to me sit here for a test. Never explaining anything just rest your chin here. Finished and thought I would be placed in a room. Nope. Told wait in the lobby. Waited for 30 minutes and asked staff how much longer approx 2 hrs because a patient in AM took doctor's time that put him behind. I rescheduled. Returned Monday, Sept 22 @ 5 pm. Arrived and again needing to be buzzed in. Lobby only a couple people. Name called & followed the employee again with this sit here, chin here. Umm I did this already last visit. I am here just for the doctor. Told that I had to redo this test but again not told what the name of test. Went to lobby waited and shortly afterwards called into a room. I don't recall if doctor introduced himself. He had no professional coat & no name badge. Assuming he is the doctor and test proceeded. He took my old glasses and test them to see the prescription. After testing told I have cataract in right eye and you need surgery. Insurance covers it. Trying to process this news as he was documenting in the computer then he gets up and leaves the room. I am assuming to schedule me for surgery or get paperwork for the surgery. Nope. He left to attend another patient to give them an eye exam. Extremely rude leaving me waiting for 15 minutes then he returns with patient following him. She wanted discussed something to him then she realized I was in the room. Left to the front. He finished with me and he went to the front to give employee my chart. He tells the employee that these 2 patients need cataract surgery then leaves. Employee gives me couple papers tells me to call this doctor ask if they take my insurance then return to them to get glasses. EXTREMELY DISAPPOINTED. Employees are receptionist. They do check insurance for eye exam when booking appt but beyond that don't ask. Here is the paperwork & patient to figure it out. Then you need to buzzed out so once inside your locked in. As I was trying to leave tells me I have to pay co-payment. They charge at the end of the visit or stayed locked inside. I anticipated to be their for 15 or maybe 30 minutes at the most but was their for alittle over an hr being late returning to work. EXTREMELY DISAPPOINTED. Doctor is mediocre. Employee has lack of patient education. Lack of empathy from doctor and employees. Explained to me why employees at the front desk are wearing scrubs. Not understanding that part. I won't be returning. Do not recommend

3rd or 4th I come here, I came from a family recommendation…read more Wife and I got our glasses here, they have great selection of glasses including the Metas. The customer services is top notch

Excellent service and care! I'm glad I found Lens Factory Optometry! The ladies are great and love…read morehow attentive and nice they are! The Dr is great and explains everything in detail!

I found this place through the VSP insurance website as I have insurance through my husband's work…read more I had zero expectations as it was my first time. It started off a little meh for me as there is only street parking and as I am disabled, the walk was a little hard for me. BUT the service totally made the walk worthwhile. I did pay extra for the eye X-ray thingie but that was so much better than getting my eyes dilated. I'm diabetic as well and I have to get my eyes checked yearly to ensure that my eyes are ok. This was a much easier exam than getting the dilation. Much easier and much safer for me. Then I got taken to the back and the optometrist was great as well. She recommended some things and talked with me about some other issues as well. She also told me that the pores on my eye lids were getting gunky and to start doing warm eye compresses at night and it has been helping. Then the nicest very helpful lady... I wished I had gotten her name... Helped me to find new glasses. She was so helpful in bringing glasses to me and looking up colors for me and just being overall extremely helpful. Normally I'm used to being told, go and look and see what glasses you like... Instead here, she assisted me with everything which was very much appreciated. Overall, the parking sucked but I guess that's LA.... Lol BUT the service was amazing and I think I might've finally found my permanent optometrist!!

Avoid this place if you can and go elsewhere. This is not your friendly neighorhood optometrist…read more I decided to give this place a second chance due to all of the 5 star reviews but I'm disappointed once again. My experience was similar as last time. They are not transparent with the fees they charge you until after you swipe your credit card. I booked an appointment over the phone and was told that my eye exam is $30 along with a $75 contacts fitting fee. My insurance covers my eye exam, so I should only be charged $75. This additional retinal exam was not clarified over the phone. If this were to be clear, then I would have opted out because I have no need for this. I was overcharged. I called AND texted to make things right and they come up with excuses that I signed a form that I never did sign and that they did call me. Transparency is this office's biggest weakness. As a patient here, you're simply a paying customer who's only valued for your business versus your overall wellbeing.

I use to love coming here until the front desk lady gave some NASTY talkback. Ewww! I asked a…read morecouple of questions in regard to my qualification. She would answer "mhhm I dont know" and as I was moving forward to give her my information she cut me off saying "you're not ready... mhhmm you're not ready at all." I had the information in front of me and she rudely became DISRESPECTFUL!! Hire better, respectful staff members and maybe the office wouldn't look so empty and dead.

Fixed my issue super quick. Glad I'm done looking for an eye doctor. Went to a couple that didn't…read morehelp at all before.

My recent visit to America's Best Contacts & Eyeglasses was excellent. I came in with a broken…read morehinge on the left side of my reading glasses and was hoping they could help. Lucy, the frame technician, carefully examined my glasses and found the best possible solution. She repaired them in less than 15 minutes, and to my surprise, there was no extra charge. My glasses now work like new. The store attendants and service staff were friendly, professional, and efficient throughout the entire process. It's refreshing to find a team that genuinely cares about helping customers while also saving them time and money. I highly recommend America's Best Contacts & Eyewear for their outstanding customer service and skilled staff. Thank you, Lucy, for the excellent work!

I stopped in yesterday to renew my contact lens prescription…read more The good: apparently I'd signed up for their 3-year plan my last visit, so I didn't have to pay for for the exam, I just paid for an additional check of the back of my eyes($20) for any signs of damage, etc(all was well). The optometrist was kind and professional. No issues there. The front desk staff..one man, one woman. The young lady was great. The guy, though?.. the other reason I came in was, I'm a student pilot and I'm gonna have to take a flight physical for my student pilot cert. I mentioned that to this man when I walked in, and He found the idea that I was a student pilot *absolutely hilarious* and laughed in my face. I found that(obviously) very disrespectful. I don't want to jump to conclusions, but, as a Black man, I have to wonder if he would've reacted that way to a white man saying the same thing. I'll *never* know because I won't be returning here again. Be careful how you speak to people.