A Truly Exceptional Experience at the Miele Experience Center…read more From the moment I arrived at the Miele Experience Center, I knew I was in for something special. The service was outstanding from start to finish. The valet parking made everything effortless, and the welcome I received set the tone for what became one of the best customer experiences I've had. Inside, I was offered what might be the best coffee I've ever had in a showroom--rich, smooth, and a perfect introduction to the Miele coffee machines I came to explore. I was visiting with a very special purpose: to surprise my son on his birthday, February 14. He's a student at American University and a true coffee lover, so I wanted to find the perfect Miele countertop machine for him. He deserves it, and I knew Miele would deliver something exceptional. Eddie, who assisted us, made the entire experience unforgettable. His knowledge, kindness, and genuine enthusiasm turned what could have been a simple shopping trip into a meaningful moment for both me and my son. He took the time to walk us through the machines, answer every question, and make sure we felt completely taken care of. This visit wasn't just about buying a coffee machine--it became a wonderful memory. Thanks to Eddie and the entire team, we left feeling appreciated, excited, and confident in our choice. I couldn't have asked for better.

Hello potential customers of a Miele table top coffee machine. DO NOT BUY ONE!!!!!!! I have been…read morewaiting on a repair for four months and my Miele table top coffee machine still does not work after spending $900 on repairs on a two year plus 2 months old machine. I ended up buying a Nespresso machine. I loved my Miele table to coffee machine when it worked. I love Miele and have been a loyal fan and owner of many Miele appliances. I am not sure why customer service on this item has been so awful.

Awesome selection of products, very mid to poor customer service…read more There's plenty of parking at this Best Buy center, although I will say a lot of spots are taken up by police equipment and just about every time I've shopped here there is always police present; not a problem but an observation. Customer service is either average or not too good. I've shopped at this location on multiple occasions and I usually find things on my own. Most recent I went into get a TV I bought online, I bought Best Buy's Geek Squad warranty and tech support plan, and it didn't improve my experience. I waited almost 25 minutes to get through to the line and waited for them to find my order. A lady ahead of me had a smaller TV and wanted to take her TV to her car on her own, but she was met with enthusiasm & employees insisted to help support her taking it to her car. When my TV arrived the same employees assumed I was going to take the TV in purchase that was significantly bigger to my car on my own and I had to ask for assistance; I wasn't met with the same enthusiasm or any. I'd understand if it was busy, but it was pretty empty on this visit. The value of the products you'll find are average, nothing that really stands out. Best Buy's warranty through geek squad is slowly loosing its value, now there are service fees when replacing your products which their once wasn't. Their tech support plan provides 2 years of warranty and if you cancel your subscription so are all your warranty. The one benefit is that it extends your return period by 60 days which is really the only great incentive; it's a plan that's consistently changing so do your research. I will say though black Friday and cyber Monday deals have passed you can still find awesome deals along the way.

I had a very disappointing experience at Best Buy Store #397 that reflects poorly on the store's…read moreleadership and customer service culture. I came in to return an item that I believed was covered under my Total membership plan. When I was told it wasn't eligible, I was surprised and simply asked a few clarifying questions. The associate quickly became frustrated and responded in a dismissive tone, saying there was nothing he could do. I remained calm and asked to speak with a manager, only to be told that he was the manager. I then requested to speak with the General Manager. The associate walked a few feet away to the break room where the GM, Jeffery Williams, was and discussed my situation within earshot. When Jeffery came out, he already seemed irritated. Instead of engaging professionally, he immediately cut me off mid-sentence and said, "Yeah, you don't have a warranty protection," making it clear he had no interest in helping or even listening. When I asked for his business card, he didn't address me directly. Instead, he yelled at the associate to give me a card and walked away. I've been a loyal Best Buy customer for over 15 years. I'm a credit card holder, Total member, and have purchased appliances for two homes, 8+ TVs, and multiple Apple products. This interaction was the final straw. Stefan Mcclinnahan represents exactly what's wrong with retail customer service today. There was no accountability, no effort to resolve the issue, and no basic level of respect. Experiences like this are why long-time customers walk away.

UPDATE: After an exhausting 80 emails back and forth with no resolution, Claudia from AJ Madison…read morefinally called me to resolve the issue. While I do appreciate that my situation was eventually addressed, it should never take 80 emails, multiple technicians, months of delay, and extreme persistence for a customer to get a resolution on an appliance that was clearly sold damaged. For context: I purchased all new Café appliances -- a double wall oven, refrigerator, and microwave. I was convinced by the sales representative to buy an open-box microwave, assured that nothing was wrong with it other than a cosmetic scratch. When delivered, the microwave door was broken and unusable. Two technicians confirmed this and submitted photos to management, yet I continued to be pushed into more delays instead of a replacement. It's unfortunate that it took escalating to this level before someone stepped in. While I'm relieved the issue was finally handled, the process was unnecessarily frustrating and time-consuming, and customer service prior to Claudia's involvement was extremely disappointing. I strongly suggest AJ Madison improve how open-box issues and customer complaints are handled so other customers don't have to go through this.

I ordered a washer/dryer from them when they said it was in stock and it would take 10 to 12 days…read more It has been over a month. I was charged for parts and services I did not receive. They are difficult to deal with. The distributor, Alliance, in our area complained to me about how many complains they get about them. Don't believe their online ads...they somehow have managed to come up first.

Don't waste your time with unreliable companies like Lowes. Shop at Bray and Scarff and you won't…read moreregret it! Lowes wanted me to wait a month and a half to get my washer. Bray and Scarff delivered and installed it at my house in less than a week! Jeff made our washer purchase easy and smooth. Our delivery was on time and service from Jeff was detailed and attentive. They offer price matches and great deals that made this purchase a no brainer. Will definitely be a lifelong customer!

STAY AWAY!! Bray & Scarff upper management, specifically Crystal, could care less about their…read morecustomers. My GE dryer has been broken for 3 weeks now. I have been going back and forth with Centricity, the warranty company almost daily for 3 weeks with no resolution in sight. Every time I call, I am told a completely different story. Reaching out to B & S management for support and help has proved equally frustrating. They claim they cannot help since the warranty is in my name. B & S is the company that sold me the warranty, so they should be trying to help in some capactiy. Crystal, in upper management literally said to me "I deal with these complaints all day." It is clear she has become immune to helping her customers. Zero empathy. I really cannot put into words how frustrating this experience has been. 3 weeks and counting without a functioning dryer that is under warranty, yet nobody will help. It's like talking to a wall every time I call. I have purchased numerous appliances from B & S, obviously, NO MORE. If you value a company that stands behind its products and their customers, do NOT buy from Bray & Scarff. If I could give negative stars, I would. WORST customer service experience of my life.

I used Atlant appliance repair to help fix the dishwasher at my rental property, he arrived on time…read moreand had the part to fix the issue right then and there. I would recommend using them due to their reliability and value.

A positive experience from start to finish...Erik responded quickly and provided a competitive…read morequote (I gathered 3 quotes) within minutes of my describing the washing machine repair. After we agreed on day and time, he learned that the part was out of stock: he let me know right away and offered to reschedule the repair on my schedule, just 2 days later than we originally agreed. Since our stacked washer/dryer is in a tight space, I was worried about moving it to get the repair done: he took it in stride and seemed to enjoy showing that he could handle it. Thanks, Erik!

Amazing service from Dan - he responded to my request to fix my KitchenAid fridge, was prompt to…read moreschedule me in and came on time. He tried a few things and has offered to come back in case his fixes don't work. He also checked my washer without charging more. Will definitely recommend for appliance issues

Simply put, if you are in need of an appliance repair, give Dan a call. He came to the rescue for…read moreus when our LG refrigerator had a part go bad. He was on time, professional, and fixed the problem very quickly after diagnosing the issue and procuring the part needed. Price is more than fair. He will be our go to guy for appliance needs in the future!

Arrived as scheduled and fixed our dishwasher in the first visit…read more No issues with scheduling and offered a decent price for the work.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

The purpose of a storefront is customer service - getting knowledgeable help from competent staff…read moreso that it's an easier process than just buying on the internet. The staff here are polite, but they just don't know their business. We had over a full day of our time wasted on two separate visits and nearly wasted about $8000 because of incompetent advice. We are never going back, and with so many other file and decor stores in the area, neither should you. They tried to sell us very expensive marble tiles without telling us the special and serious maintenace problems marble tiles cause, then increased the price when we tried to actually buy the tiles, then misled us on the second visit when they tried to sell us patio tiles for a shower floor - which don't work because a shower floor is curved for drainage. These people simply don't know their business. It could cost you thousands. Go somewhere else.

I recently renovated two of my bathrooms with the help of my designer, Jackie Lee. She quickly…read moreunderstood my style after discussing it with me and provided several design drawing options based on the measurements I sent her. The results are beautiful, and I appreciate Jackie's excellent work. Additionally, the tile price and variety were great.

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

We need to repair the washer for the rental property. The owner responded very fast and provided…read morequick diagnosis based on the video and pictures shared. He immediately gave a reasonable quote and fixed the problem the same day. Very professional and reliable!

From the owner: Fast & Reliable Appliance Repair in DC, Maryland & Virginia!…read more Same-Day & Emergency Repairs – We fix it fast so you can get back to life! Licensed & Insured Technicians – Professional, trusted service you can count on. Affordable Pricing & Upfront Quotes – No hidden fees, just honest work. We Repair All Major Appliances – Refrigerators, washers, dryers, ovens, dishwashers & more! 100% Satisfaction Guaranteed – Your peace of mind? is our priority! Serving All of DC, Maryland & Northern Virginia! Call now for same-day service!